Name: Vasa
Rating: 3.6

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Paige Baldwin Wellsville, UT

I used Vasa one summer with my sister and I really loved it. They had so many options of things to do, it was great. I was sad to leave when I moved. The facility was always clean and well taken care of.

7 years ago

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Beth Farmer Pleasant Grove, UT

I think Vasa has done a great job updating the "globo gyms" of the world to accommodate various types of fitness and exercise. I've had both really good and bad experiences with Vasa employees and I think it just depends on the location. Some are better than others. Which is unfortunate because if you live by one that is managed poorly it's worth it to drive farther or to go to a different gym. I wish they're gym management was more controlled and more consistent, so you could walk into any Vasa and know exactly the type of service you're going to get.

7 years ago

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Anne Sainsbury Payson, UT

As far as amenities go, Vasa has it all! However, you need to be aware of the hidden fees that are attached with registering! They say you can start for "free" but then after a few months they'll throw a $50 fee at you! So besides being relatively sneaky about that--it's a great gym for the average user!

7 years ago

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Hannah Judd Salt Lake City, UT

They're pretty much a regular gym, nothing crazy bad, nothing crazy good. Like many gyms, they catch you easily in things like trying to cancel - they make you cancel WAY in advance, and if you don't, you end up paying more. But, they don't email/text me as much as other gyms, which is nice. Equipment mostly clean and working. I like that I could go on my husband's pass (he paid extra to be able to bring guests) rather than have to buy my own.

7 years ago

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Steve Anderson Lindon, UT

Vasa is a good gym with lots of excellent equipment and classes. I prefer to use a gym in the winter when the weather is cold and I cannot get into the mountains to get my exercise. I like being able to use the month by month plan rather than full year subscription. It works great for me. Their customer service isn't very easy to use. It's easy to sign up for a workout plan but it's a huge hassle to quit a plan when you're done using it.

7 years ago

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Jaicee Roden Orem, UT

Vasa is the greatest because of the variety of classes that are offered there. I'm not super motivated to go to the gym by myself and do a self-disciplined workout, but I will participate in fitness classes for days!

7 years ago

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JAKE American Fork, UT

I have enjoyed working out at VASA. The gym in my area is very nice. The monthly price is very good. I like all of the classes that they offer. There is always a great variety for my wife. She likes that they are always offering new types of classes

7 years ago

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Brody B Orem, UT

Awesome! When I was looking for a gym I just wanted a gym that was clean, good equipment and affordably priced. I found all 3 with Vasa. Their customer service is great and I have always enjoyed working out there.

7 years ago

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Zack Salt Lake City, UT

Vasa would be a five star review for me, if I wasn't so shy. I feel a bit intimidated when I have a whole bunch of people around me working out as well. The facilities they have are awesome though! Nothing wrong with the equipment or layout of their facilities, just the people packed in. Pretty good price point.

7 years ago

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Erika American Fork, UT

I think VASA is a good gym. They are normally a very big location so it is definitely a little impersonal compared to the smaller gyms. But they are normally organized and clean. The monthly price is very good. I like the group classes that are available.

7 years ago

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Leslee Muramoto Draper, UT

Prices are fantastic, but the gym facility is just okay. The classes were fine, my biggest issue was the daycare. They had limited space so if I didn’t set up an appointment for my kids a week in advance I couldn’t get them in, so I was constantly missing my favorite classes and definitely couldn’t just go whenever I wanted. I would probably recommend to anybody that doesn’t need to use the daycare.

7 years ago

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anonymous Pleasant Grove, UT

I'm not really sure the difference between Vasa and Gold's gym since Vasa took over Gold's gym, but the service seems similar. They are very busy at certain times but enjoy their variety of machines.

7 years ago

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MaKayla Christiansen Provo, UT

I go to vasa every morning to do my morning work outs and they have such amazing equipment so I can work every part of my body. The membership is well worth the price and I depend on them for my exercise every day.

7 years ago

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Madalyn Johnson Provo, UT

Vasa is a great gym! They offer a great variety of classes, personal training groups and just have a great variety of equipment for their gym-goers to use. The front desk staff is always friendly, welcoming and able help answer any questions.

7 years ago

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Brinley Knowles Smithfield, UT

This gym is great when you go at a good time of the day when not many people are there. They have every machine you can think of and it is such a big gym. They keep it super clean.

7 years ago

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Cori Jacobsen Ollerton Alpine, UT

I felt I was pulled in with the special Holiday deal then when I needed to cancel for medical reasons they would not allow me to. It was months of writing letters and talking to mangers etc. I have since then cancelled my membership completely.

7 years ago

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Erin American Fork, UT

best place to get a great work out, the machines are always upkept and the workers are so nice and very helpful. getting a membership was simple and renewing was also way nice and easy

7 years ago

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Maya Lewis Pleasant Grove, UT

Vasa is an incredible gym with a good atmosphere, I never feel like I'm wasting money or being ripped off. It is kept very clean and sanitary. They have a wide selection of machines and space to get the workout I need in.

7 years ago

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maika Orem, UT

LOVE THIS PLACE! so many nice people that work there and that go and workout with me. Its awesome that they have so much equipment in their gym so that i can do many different workouts. its an amazing place.

7 years ago

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PolyanaL Salt Lake City, UT

Me and my family really like Vasa. I liket that they have those aqua massaging chairs, we come and relax there for a little bit after a mean workout. The workers are very friendly and willing to help whenever they see that you may be lost or need help.

8 years ago

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Stephanie Brinton Lindon, UT

I was a member of Golds Gym before it became Vasa. I like the customer service better now that it has changed over. I did have a problem with the billing on my account, but they took care of it without a hassle. I was able to put my account on hold for the summer without a fee. That was a big plus for me.

8 years ago

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NT Pleasant Grove, UT

i only pay $9.99/monthly which is a great deal. I love the evening Zumba classes twice a week and the time is perfect for busy mother's like me. fun atmosphere. nutrition snack bar has the best smoothies.

8 years ago

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Sarah Fairfax, VA

I was pleased with my experience at Vasa. I felt their membership rates were fair, enjoyed the classes that they offered, they had tons of equipment, and a nice pool. Cancelling was fairly seamless as well.

8 years ago

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Kristiane R Durfey Orem, UT

Vasa has good equipment and programs and we do like their hours but it's basically become a pick-up joint. I don't like to go by myself or for my spouse to go alone either and I both love and hate the automatic monthly fee. When I use the gym I love it, when I stop for a while, I hate it.

4 years ago

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Richard Gallegos Denver, CO

My VASA story is I got my lock popped all my stuff stolen I got identity theft from it. They did absolutely nothing to help the Detective said the manager would never call back and he went by but they said a manager was not on duty. I would pay my bill early and they would charge me again oh and here's the best part I got charged for non payment during the pandemic and when I said something about it they terminated my membership! So thanks for screwing me over VASA FITNESS! Avoid this scam of a company that poses as a gym that cares because trust me they don't word to the wise! RUN AWAY!!!

4 years ago Edited February 16, 2022

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Laurel Dalton Herriman, UT

Our family loves working out at Vasa. I especially love the bring a friend deal which allows us to get even better pricing.

4 years ago

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Ann Stacy West Lafayette, IN

The front desk girl set up two accounts under my name that I didn't know about at the time. I didn't pay this second account for a while so VASA's billing company has sent me to collections. I called the billing office and they didn't even have my phone number or email address on file. They didn't contact me about any of this through the entire process. The VASA billing office said they're looking into it and I should expect a call in 3-5 days. Not sure how well that is going to go since they already tried to screw me over.p

4 years ago

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robert S CA

Sadly they don't care about there members. Wife had her locker broken into as in someone cut the lock. Stole here property. When we said something to the person at the front desk he just sat there with a crappie grin on his face like who cares. Got the manager on the phone he was like get the police to get a warrant for our surveillance video. Sandy Vasa after 6 years of membership it's time I say goodbye.

5 years ago

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Ency Salt Lake City, UT

West Jordan VASA does not enforce handicapped parking spots. Sadly, handicapped people have no parking spot because they are taken by selfish, lazy people claiming to be healthy, fit, but lazy to walk more than 20 feet. VASA will not do anything to help, so if you are handicapped do not go there. Also, this VASA is dirty, we picked up germs from their bathroom floor. The swimming pool area smells like urine.

5 years ago

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Justice Beazer CA

They kept charging my card $25 a day and when I went to talk to someone they said there’s nothing on my account as to why they’re charging my account that especially daily when I have just the basic plan. So I called and Vasa customer service transferred me to paramount services or whatever their billing company is and they want me to pay another $25 to cancel it like don’t go to this gym it seems really good at first but it’s terrible

5 years ago

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Mark Jensen Saint George, UT

We joined Vasa and Canceled the membership within the 3-day window. 3 months later, I found out they have been Charging us monthly and had charged us the $75 fee to keep the $20 per month rate. I contacted them showed them it was canceled, and all they would do is wave the $25 cancellation fee and didn't care that we had already canceled. We will never be back and will make sure to tell friends to stay away. There are local gyms that care about their customers. Vasa only cares about the money. Stay away.

5 years ago

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Emily Indianapolis, IN

I loved VASA when I joined. I greatly enjoyed my physical training. VASA was great about freezing plans earlier in the pandemic, but now that I've become unemployed and am suffering from health issues due to a recent case of COVID, they won't do anything to help me. I emailed looking for help and they said "we do not have a medical or financial hardship clause for cancellation." Very helpful during a global pandemic. :( I feel completely abandoned.

5 years ago

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Johnson Payson, UT

VASA does not require masks for people working out that’s just a quick warning before you make your obligatory New Years gym membership. It’s a shocking site to behold when the whole world is doing their best to shut down a deadly pandemic, and your local gym is hosting super spreader events 24/7. While they do have a mask mandate in order to enter the safe place is the first ten feet when walking into the door. It’s also shocking to find out that the employees don’t even wear masks when in the lobby.

5 years ago

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Kirk Dallas, TX

Terrible experience with this gym. The company wants you to honor your half of the agreement while not honoring theirs. Charging any fees during a pandemic should be illegal. Under normal circumstances I would consider the fees annoying, but fair, because I am the one breaking the contract. The gyms are no longer able to offer the services I agreed to pay for, therefore the contract should be void.

6 years ago

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Tyler Johnson Eagle Mountain, UT

This place is horrible, they don’t care about there employees or there customers. They gyms are poorly cleaned and maintained. There number one goal is to rip people off with hidden fees and contracts, and collect as much money as possible. The new CEO is a pile of crap and fired all the long term employees just to save some money, even though they where the ones who made this company who they are today. Please don’t support the horrible horrible company, with no morals or respect you the customer or there poorly treated employees.

6 years ago

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London Larson Riverton, UT

great price for membership! i can come here late at night early in the morning or even in the middle of the day! not usually busy which is important

6 years ago

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George Salt Lake City, UT

Although the amenities were nice enough, I ended up feeling like I was being forced to continue my membership due to the "canceling before 2-months fee", the downgrade fee, and the overall general cancellation fee. So I decided I would cut my losses and canceled my membership after 4 months.

6 years ago

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Dallin Ogden, UT

Do NOT get a VASA membership if you are just looking to "try it out." If you decide it's not working for you within the first or second month, you will STILL be charged the yearly fee (~$55), the cancellation-within-6-months fee ($25), and the value of whatever membership you had if the pay-date falls within their 30-day cancellation period. My wife and I were told we would only pay a $25 cancellation fee if we decided it wasn't what we were looking for. Instead, we ended up paying $120! VASA is only for those who are in it for the LONG-TERM and know what they want.

7 years ago

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Willard Maughan Ogden, UT

I was satisfied with my experience up until the day we cancelled. We are moving out of state and can no longer use the facilities. After going to the local branch, I was instructed to go online to cancel. Our monthly dues had not been paid for the coming month, so I figured I would have to pay that. However, they additionally charged me a rate guarantee fee for the following year. The one we will not be using the gym for at all. Per person. They charged us $150 for myself and my wife to cancel a "no monthly contract". I will let everyone within earshot know of your practices.

7 years ago

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Russell Salt Lake City, UT

I went into the gym by my old house. I let them know I would likely be moving within the month, and instead of giving me good advice, they coerced me into buying a membership with training. They told me if I ended up moving I could simply cancel. What they did NOT tell me is that I would end up going to ONE training session, move, and still have to pay for the next month of membership fees. My total cost ended up being $317.54 for going ONE TIME. The most ridiculous, dishonest bunch of gym hosts I've ever come across. I do not recommend VASA to anyone.

7 years ago

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Tanner Eagle Mountain, UT

While vasa seems like a good deal, they really get you with their fees and lack of care for what the customer wants. My wife and I had issues with signing up when we asked for the basic plan yet were charged with the next plan up even though we were very specific. It felt like the manager was just trying to hit a quota and didn't care that he signed us up for the wrong plan. Overall very unsatisfied with customer relations and the hidden fees. Never going back

7 years ago

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Rich C Clearfield, UT

My wife and I went online to cancel our membership. We received no confirmation back from the company - that should have been our first warning sign. After several months we were contacted by a collections company. We were never notified that we were going to be sent to collections. This company Intentionally makes it difficult to cancel in an effort to get more money out of its clients. Avoid this gym!

7 years ago

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Paula Salt Lake City, UT

Make sure when you cancel you do it in writing get it in writing. They will turn you over to swift llc a collection agency. They did this by mistake to me the agency had a rep that kept saying next payment you are done. She did that twice. I called Paramount whom said they are not a good company they will call so I am finished . Paramount never did. They don't care and Swift llc said you want it off you have to pay. I had canceled the membership. Beware!!! Go to another gym that does not need the money so bad they swindle you.

7 years ago

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Marie Wilkes North Salt Lake, UT

It’s all fine and good unless you need to cancel your membership. Then they find every loop hole in the book to keep charging your card. You call to cancel and they say it’s all good and then they keep charging you because you didn’t respond to an email confirming that what you said in person is true and even then you ha e to cancel while your account is up to date and so you pay that and then they fond another loop hole. Honestly check out the better business reviews. It’s a corrupt company!! Preying on people too busy to double check what they tell you.

8 years ago

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Rafael Lorenzo Salt Lake City, UT

VERY UNHAPPY, CALLED TO CANCEL MY MEMBERSHIP AND THEY DIDNT CANCEL IT, CALLED AGAIN AFTER NOTICING AUTOMATIC CHARGES FOR MONTHS AND THEY DIRECTED ME TO A WEBSITE WHERE YOU HAVE TO PAY TO CANCEL, INCREDIBLE, THEY SAY THEY DON'T HAVE THE ABILITY TO ISSUE REFUNDS, AND THAT THEY HAD SENT A NOTICE, AN EMAIL I GOT AFTER THEY HAD CHARGED ME. WOULD NOT RECOMMEND THIS BUSINESS TO ANY ONE. BASED ON THE EXPERIENCE OVERALL NOT JUST THE CHARGES.

8 years ago

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Ashley Pleasant Grove, UT

I enjoy going to Vasa because my daughters and I go there whenever we feel like we need a work out in. Plus I can get my laps in there along with playing tennis!

8 years ago

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Suzanna Wootton Springville, UT

The vasa I went to was always crowded, dirty, and smelly. I wish there were more machines/weights to use without having to wait in line. Takes double the time to finish your workout.

8 years ago

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John Smith Provo, UT

Like most gyms, there are quite a few fees for a membership (opening fee, closing fee, maintenance fee, etc.). It's possible to do month-to-month, but the price is close to unreasonable. The only reason I go is because I've got a corporate pass; otherwise I'd exercise at my local rec center.

8 years ago

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Alex Murphy Reno, NV

I have been multiple times as a guest. I like the facility itself, but am not ready to buy a pass. Now, they won't stop calling me even after I have asked them to various times.

8 years ago

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Rachel

Customer service is horrible! Extremely negligent charged someone else's card for my husband's account and never caught it even when I changed my payment dates multiple times. Then I cancelled my account and they said that I didn't have been charging my card still, and won't stop! They are a horrible company to work with, they're fine taking money out of you account every month, but the second you try and cancel, they don't stop! STAY AWAY FROM THIS COMPANY!

9 years ago