Vasa

I go to the VASA across from my apartment and have always had a good experiance, not too crowded, plenty of free weight and machine options. Also the cardio cinema is nice for a change every so often. Some of the fees though could be mentioned more clearly upfront.

Vasa is fine unless you have an issue. I wanted to try personal traing. I was put n a contract. The second session I had with my trainer i was injured. I wanted to have them let me out of my contract. You trust your trainers to helo you not have an injury. I lost my trust in the company. The only way you can cancel your comtract is to move. They dont have a medical policy if your injured. Or you can try to sell your contract. Either way. They charge a $100.00 fee. I feel they only care about there bottom line. I feel they dont care about their customers. I have tried speaking with customer service, i just keep getting the run around. I dont reccomend this business.

Absolute SHADY business practices, hidden fees that they don't tell you about, even if you point blank ask them. You have to read the contract line by line, I get that is my responsibility but if you ask about the fees they don't tell you, that is basically fraud. The machines are junk and rarely maintained, staff are incompetent and make suggestions that can harm your body or health. Customer service is atrocious, they don't want to keep their customers, they make more money when their customers cancel. They keep their customers by threatening cancelation fees. The cleanliness of the facility is horrifying. At the Taylorsville location the locker room is gross and the toilets are disgusting. On the few occasions I did go 3 of the 4 toilets were out of order. Do yourself a favor and do your research, I wish I did. I was a member of Vasa many years ago and I remember it being great, it is so sad they have gone down hill this far.

Vasa is the nicest gym I have ever worked out at! There are so many different machines and equipment. I absolutely love working out there!! Lovely staff as well

I like Vasa because they have a variety of machines and things which allow me to do the workouts I want. They have a friendly staff who are always willing to help.

I have not had great customer service when it comes to freezing/canceling my membership. The facility itself is nice but is often dirty and usually the spin bikes I like to use are broken. They have courts for racket ball, basketball etc but don't let you rent out gear which is frustrating. The gym is also always so crowded I can't have person space to do my exercises.

Gym is alright if you use it. Try to cancel? youll pay fees upon fees. The annual fee to "lock in your rate" will also be charged again before cancelling. Why charge you to keep your rate for another year if you are cancelling anyway? well. Because they can. VASA should be sued for not giving a contract to the customer when requested or giving access to it at any point. The stated that they do not have access to send them because it's all handled on their website. Everything is so locked down customer service is horribly unhelpful. Avoid this gym at all costs. I dont know why but I've had an account with them 3 times throughout the years and have to remind myself how the low cost is a lie, how the customer service is horrible, how the fees are astronomical and after cancelling they keep charging you!, how their billing is handled is a joke that no one can alter, and a whole lot more If you work out and use the gym, it's a great deal. if you want to cancel do it at least 6 months before you want it to end. You will have to deal with problem after problem and fee after fee. My wife is trying to cancel right now and has an $89 fee to cancel. They will not waive it. This is their "we are reducing it to $89 to be nice" fee.

VASA has the worst customer service. I go in for help and they tell me to email someone because they can’t do anything in the store, but you can’t find an email anywhere online. VASA sent an email out on 3/17/2020 saying that they were going to freeze all accounts. Then on 5/27/2020 they send another email out saying everything was open. I glanced through the email and didn’t notice anything about everyone being charged. Well they did charge me, for two months, and I didn’t go to the gym because I was under the impression my account was still frozen. I went back and checked the email and at the bottom there was a short sentence about everyone being charged. Shady. I go in and tell them the situation so one of the workers helps me freeze my account and says if I unfreeze it and freeze it again it will cost me $25, or I can just leave it frozen. So I did. He also told me there was nothing he could do about my account being charged but to email someone, but he gave me no email. I got a new phone recently so I downloaded the app and logged in again and couldn’t find an email, so I had to do the online chat with someone. Turns out that they UNFROZE MY ACCOUNT WITH NO WARNING. She tried to tell me it was a three month freeze only. I didn’t even do it. The male employee froze it for me and said nothing about it being frozen for only three months. They were shady and charged me for 4 months of a gym membership that I didn’t use because I was under the impression my account was frozen. Basically the response I got was oh well. She finally credited my account for 1 month, even though it should have been for 4. I will be canceling my membership the second my one month credit begins since you must have 30 days notice.

I froze my VASA account back in September. At the beginning of January I was charged the monthly fee. When I called, I was informed it was because a freeze could only last 90 days, which I was never informed of. I was given zero notice that my 90 days was going to run out or that my account was going to be charged again. At this point I decided to cancel all together and was told I would still have a charge come out in February. It is completely ridiculous and I only see it as stealing money from customers, as I moved away and live nowhere close to a VASA gym. There should be no reason to charge me in January and February for a service I cannot even use. Completely unethical.

When 24 Hour closed in Utah apparently they sent all of our information to vasa who auto enrolled me in their gym without any knowledge or notification. I just got a legal notice today letting me know I owe Vasa a large amount of money. I never signed anything, I never accepted anything, I never allowed vasa to enroll me and I never stepped foot in one of their gyms. Vasa, Paramount Acceptance (their payment processor), as well as the legal group have all told me I have to pay it with no legal grounds and will continue to escalate it until I do. I just lost my job. I can barely afford to live right now, and then vasa does this. I can’t be the only one this happened to either, since 24 hour sent everyone’s info to them. You are a complete rip off of a company with no ethical or moral values who is profiting off the financially weak while they’ve already been through enough this year.

I signed up for a month-to-month membership at this gym BEFORE covid-19 happened. I have not been to this gym since before March 2020. Since then, even considering that they gym had to close down for a long period of time per State law from Covid-19; they keep billing me. They've got a bill up to over $300. I also see a membership on my account called "Team Training" which I did not have before. I went to look and see if they billed me for the months they were closed down. I can't tell, but it looks like it. And I go to pay the bill, so I can be done with them; and to cancel my membership (since apparently somewhere in some sort of document you also can no longer find; it says we have to cancel with 30 days notice in order to stop billing). So, I can't find the rule, which should be cancelled for such a time as a worldwide pandemic. Which is absurd. Every rule book is thrown out the window during this. Nobody wants to go to the gym in a mask unless they are nuts and want to suffocate. The laws have not been fully lifted yet for gyms. So, there is not point in forcing someone to pay a membership they don't want; and puts them at risk of catching a pandemic. A disease that has killed so many people. And then they blocked me so I can cancel the membership. They blocked me so I can't pay the bill. And I'm very angry. This is absurd. They are trying to recoop costs from their ex-clients that they lost during covid by adding fake plans and programs to people's accounts and it's disgusting.

The Administration of this VASA fitness located at 455 E Cheyenne Mountain Blvd. Colorado Springs, CO 80906 was unable to handle this issue in an ethical, fair, and neutral manner. For over three weeks, the gym staff and other men annoyed me even though I initially spoke to the manager and let him know that if there was a problem, whatever it was, I was willing to take responsibility and work it out. The following is a description of my bad experience in detail. Two months had passed since I started to enjoy this VASA gym, when a man started hanging around me to get my attention. Sometimes, he asked me if I was using the equipment, other times, he passed near where I was exercising. He always exercised with two friends and on many occasions, he came to exercise around me with them. He always was smiling, chatting with them trying to get my attention. Finally, one day (around the first week of August), we introduce each other, Eric was his name, so I asked him if he was married to which he answered, "yes and you?" I answered "no", and politely, I told him "I'm sorry, but we cannot be friends due you married". The next day a nightmare started for me, I saw him talking with his friends and some other persons in the gym, looking at me. He started being close to me with his phone on hands like if he was taking pictures or videos of me. Then, one or two days after these incidents, the gym staff started to watch me all the time, so I asked them if there was a problem with me, so I could solve it, but they said “there is no any problem”. Then I spoke with the gym manager, exposing the problem that the staff were watching me and that I wanted to know what the problem was to solve it in the best way, he told me that there was no problem, but days later, he started to watch me too. The man with whom I had the problem changes his gym schedule an hour later while one of the gym staff ladies was going to annoy me with another man, this man came close to me throwing his sport bag aggressively on the floor talking to her about me in a loud voice, also this man spoke with other men of me aloud very close to me.. They did this kind of behavior towards me for around three weeks, they sent other men that I had never seen before (I counted more than 10 different men including Eric´s friends during these three weeks), being rude, taking photos or videos of me. All this time, I tried to ignore their bullying to avoid future problems, but I had to be vigilant while exercising for fear that these men would hurt me. I think the manager knew about all this situation, and I don’t understand , why he was not opened to talk to me first if there was a complaint agains me from this man, Eric even though I had initially spoken with him and let him know that if there was a problem, whatever it was, I was willing to take responsibility and work it out. I wonder if because my race.. he did not address this problem in a ethic and fair way. I am a peaceful, and respectful person with families and the human being, that's why I avoided a friendship with this man when I knew that he was married, who despite being married spent long time catching my attention along with his friends. After these weeks, I wondered why I would have to continue in a place where I was paying for a service where my safety was at risk. Girls be very careful! This VASA is not a safe place for women and staff of this gym lack the professionalism to handle such a serious problem ethically and neutrally.

TERRIBLE----UNETHICAL----EXCEPTIONALLY POOR CUSTOMER EXPERIENCE! Signed up with VASA in February/2020 Due to Covid-19 gym was closed mid-MARCH/2020 E-mail contact is the only method to handle billing related inquiry. Response times are not timely and take significantly longer than the 72 hours advised. This has been going on all year. Representatives will not escalate ANYTHING---I had an email trail of OVER 25 E-MAILS before a representative let me know she had to ask permission to escalate my case and get the escalation approved first! Then the representative said I had to leave a voicemail when she transferred me to management to receive a call back. Subscription based is not applicable ------when a location is not available for use!! VASA repeatedly claimed that even if the gym was not available, that their subscription was not usage based--their breach in contract was prior by not offering the service I paid for. This structure is completely unethical as we are in a GLOBAL health crises and people cannot "put a hold" on their account longer than 3 months without being changed a fee. Medical accommodations for longer holds without fees are also not an option for those who are immunocompromised. VASA's health and safety practices DO NOT ALIGN with their billing practices. If you cancel early, you receive a cancellation fee, if you put your account on hold, you are changed an account hold fee. Despite, GLOBAL PANDEMIC-- medical concerns relating to the reason for holding and cancelling. There is no warning when your three month "hold" is over and you just get charged---and don't even bother to fight this charge, if you finally get through e-mail and actually have your case escalated---which is nearly impossible, management makes absolutely no exceptions! Contacting management they didn't even review the account enough to understand the issues. Nor, do they credit you for any inconvenience or try to keep your business. VASA also charges a subscription "rate-lock" fee yearly, which is done after 60 days. I started in February 2020/ and couldn't even use it for a full 60 days till April 2020---yet they still tried to charge me the fee. I said I would pay it once I've had 60 days of access to the gym! I fought until I was blue in the face for a refund. I'm astonished I actually received one for that. Also---if you are receiving any refund or credit I would BEG them to put it in writing for you or good luck ever receiving it if they don't follow through (which will take a long time in the first place). I literally had to plead with management to put in writing that my account was cancelled and I was not going to be charged any additional fees. (But of course they still charged me $50 one more time for a service I literally can't use). Overall, ABSOLUTELY AWFUL EXPERIENCE. STAY FAR FAR AWAY---don't be tricked by the nice facility---the SERVICE is SO BAD!!!!!

I was a member of 24 Hour Fitness. They closed down permanently during the 2020 Covid pandemic. Vasa wanted their business and agreed to take all of 24 Hours client. No problem, now I'm a member at Vasa. Several months go by without a problem but I have gotten to the point that it is no longer worth the remaining a member at this point so I cancel my member ship. It is easy to cancel online however, you must provide them a credit card to cancel and they charge you a one month fee for a month you will never use. Who does that? If I cancel my Costco membership, they don't charge me the next month's fee...they say 'we're sorry to see you go, come back anytime' and we part as friends....not VASA.

VASA Fitness outsources their contracts to a a third party "Paramount Acceptance," for processing and collections, and this company has zero ability to resolve any problems associated with the membership. Reaching the corporate office of VASA Fitness is also impossible (all numbers lead to Paramount Acceptance), and local staff have even less opportunity to adjust/defer training schedules, membership issues, etc. I contacted the BBB of Utah with a complaint about having to sign a COVID-19 waiver and not being able to suspend my training contract, and still haven't gotten a response. VASA Fitness has a B rating, and is non-accredited.

I'm going to fall under the category of "wish there was a 0 star option". I completely agree with the review site's synopsis of VASA: The Bad •Hidden fees •Vasa membership cancellation My married daughter signed up her two brothers (age 15 and 17), interesting that they didn't need parental consent to sign up. When I tried to cancel my 15 year old sons account, who has never used the membership, I was told I don't have the authority or "permission" to make changes to his account. Did I mention that I'm the Dad of 2 minors, who are living at home, and I'm paying for their membership ... but can't cancel the asinine charges on my credit card? My daughter called in and couldn't make any changes because she didn't have the credit card information (read above to be reminded that I'm paying for their fees, but don't have access to cancel). VASA - you suck, seriously - figure your crap out when members need access to their accounts within their household (at least for the minors). A parent that is paying for their kids account should have full access to that account - or prevent minors from signing up in the first place that don't have parental permission. Pretty basic stuff. Final Say - STAY AWAY from this gym. Horrible cancellation process and customer service. Hidden fees is an understatement. I'd rather pay a little more and support local gyms then deal with this company that can't even get the basics right.

Worst customer service EVER! All they want is YOUR hard earned money. The State of Utah announced on March 13, 2020 (Friday) that schools will be closed starting Monday, March 16, 2020. Everyone was being told to stay home, not to go where more than 10 people are, etc... but Vasa did not decide to close until March 17th, and was still collecting their monthly and annual dues. Customer service refuses to address these charges when the rest of the State and Nation was told to stay home unless one of the essential jobs. They since put a freeze on monthly fees, but continue to collect the "annual fee". If you want to cancel, you still owe one month's dues (even though closed and can't go in to use the facility) since there is a "30 day notice to cancel". Total Rip-off!!!!

Very poor customer service. They intentionally make it very difficult to cancel your membership and impose extra costs. The supposed "support" service will argue with you that you should have read the contract they sent you; in the words of the representative I spoke with, "too bad, it's on you." They will argue with you that the pre-populated contract they email constitutes your "signature" so that they can hold you responsible for all kinds of cancellation fees. They require 30 days from receiving the cancellation request (so they can collect another $22) and another $25 cancellation fee. They also make it extremely burdensome to cancel--you will have to call, stay on the line, and then be lectured about how you should be a responsible consumer and read the fine print of their emailed contract.

VASA is consistently over crowded dirty and the equipment stays broken for weeks no one takes care of it for weeks. And just try and cancel even a membership that has no contract! It is impossible! you have to call a number and wait a ridiculous amount of time for them to tell you an e-mail process of back and forth then finally they ignore the request and months later send you to collections for a hundreds of dollars of a bill you didn’t even know you had it’s a scam. This is how they make their money they even have their own collection agency that they hire, and a list of complaints with the Better Business Bureau a mile long. Think slimy business that’s VASA.

I am very sorry I ever signed up for Vasa fitness and their training classes or training courses had a personal trainer went pretty good had maybe three weeks left of personal training they are now charging me five hundred and $40 for not completing my sessions for services I did not receive they are scam scam money hungry and scammers mymy trainer went out of town for Thanksgiving referred me to one of the other trainers I kept calling to get my session in calling to get my session in no response I had a goal set so I could get married and be able to fit in my dress and kept getting no answer now I'm stuck in a pain it I'm going to have to contact an attorney and get them to cancel my membership because there's no way I can pay them off until they quit billing me but they say they want in full or they won't cancel my membership this is BS

This is the message I am placing on the internet: My wife and I joined Vasa ot Kaysville March of 2019. At that time we were sold on the benefits a personal trainer could have on our back problems. The cost for the trainer would be $80 each per month, two month minimum. We both went to the same trainer for three sessions. Unfortunately, by the third session it became apparient the sessions were doing more harm than good. We both had such painful back results that we told the trainer, we were sorry but we could not continue. Since then my wife has had very major back surgery affecting the entire lumbar spine. My back was helped with spinal injections. When we quit in March, we were told we could put our sessions on a freeze until September. September before the time was up my wife called Vasa to see if a physical therapist was available to continue to help. She was informed that there were no physical therapists available, so my wife told them to cancel any personal trainers, we would not continue. We found the trainers have a very minimal training that doesn't come close to treating people with back problems. Now in October we are informed we owe not only for the second month's trainer, of another $160, but $50 late fees. Talking to representatives at the facility and the Member Loyalty resulted in the cancelation of the late fees. I am greatful for that, however, given the history of the wrong training sessions, the verble canelation to the trainer and the phone cancelation in September, that were ignored, I feel Vasa is strictly a money making program with little real concern for the patrons. My advise to all members or potential members is to beware. They will try to sell programs with lots of fine print that will lock you into much more than suspected. I'm sorry, but I find Vasa appears to be a typical fitness center, with the addition of many money making skeems that can hurt you.

TERRIBLE CUSTOMER SERVICE. The employees lie to you to get you to sign up for a membership saying you have 30 days to cancel or switch to the lower plan. I was ok with the $25 cancellation fee if I didn't like it. Basically 25 bucks to try it for a month. I called to cancel and they said there was a $35 dollar cancellation fee since I signed up for the top membership and a 30 day cancellation notice so they have to charge for the next month. ABSOLUTELY TERRIBLE EXPERIENCE. I'll go back to Sky. At least there I know what I'm paying each month and know that they don't scam me out of money to cancel.

I did not have a good experience with Vasa. Too busy and overcrowded. The equipment was nice and in good shape, as it was a new location. Didn't like the atmosphere, too many people doing it for show. Watch out for the cancelation fee when signing up. Other gyms don't have the same cancelation fee.

VASA is a good example of a greedy company that does its best to screw the customer over as sneakily as possible while doing the bare minimum to provide a service. This is evident in the manner in which VASA does business. They will tell you that the membership costs $9.99 a month, but really this is misleading. You are also charged a yearly "facility improvement fee" of $64.09 so really the monthly membership cost is upwards of $15. In addition, when I went to cancel my membership, I was told that I had to give them 30 days notice, but this is yet another trick. VASA does not prorate and so they really get between 1-2 months out of you if once you cancel. If you cancel on the 2nd of the month, they will charge you a whole second month after the first thirty days since your cancellation went into the second month one day. These guys are shady crooks - stay away!

This company as a whole also has a poor understanding of month to month and what 24hr means, I work until midnight and on weekends, I expected to be able to go to the gym anytime for $30 a month this was not the case, they closed on weekends. Then after deciding there wasn't enough value to keep going after only a month and a half. It cost me $150 to cancel despite calling and sending emails as per their instructions. There are lots of options for gyms in the area at this cost I would have hoped for a better experience and more honesty. I even recorded calls had screenshot and saved emails. They also tried to claim my card declined until I called in. Very dishonest and poor customer service experience!

I cannot expression how disappointed I am with Vasa. I haven't even set foot in the fitness center and I already have a horrible experience. My account has been charged twice and they will not refund the amount at all. They told me to go to the website and updated my information because I had a problem with my bank. Which I did and it never went through. So I had to pay the 98 bucks with the 25 dollar fee that they said they would wavie the amount. I asked after going through all this, the lady told me they will not and cannot refund the amount at all. That their company will not do that! What company can't refund amount. Not to mention my account was charged again for 70 bucks, from the first try of getting my account set up correctly! Just horrible management and I cannot go to the fitness center to get help, because they will tell you to call the number to their accounting department. I have canceled my membership and will never go back. Chuze Fitness is a lot amazing place compare to Vasa Fitness. I've had problems and they were gladly able to help and actually has better rewards that you can achieve as well. DO NOT GO TO THIS GYM. they just care about money!

I like the facilities at every VASA that I have ever been to, but I have been less than impressed at their customer service. When I needed to cancel my membership because I was moving, it was a serious pain. There is no real way to do it online, and then when I went in to cancel it after I had already moved, somehow it did not actually get cancelled. I finally cancelled the payments, thinking that they would cancel the membership. Nope, the reported me to a collections agency after a few months. Had to pay a couple hundred bucks, and FINALLY got it cancelled. Will never go here again.

I am currently a member of Vasa Fitness and they have nice facilities, and everything that one could ask for in a gym membership. Very easy for me to work out and that is why I love it.

It seems I'm the last to know about VASA's less than good customer service. I got a membership to try and get in shape. They tried to up-sell me, but I was concerned about the cost. 160 a month, plus membership is not cheap. I was told by the manager of the location that if I could not afford it I could cancel and just pay the cancellation fee when I could. That was an outright lie. The only way to get out of a contract is to move away, or sell it to someone else, then pay the 100 dollars. Never again. Good place though, and I got to be good friends with my trainer.

The service is terrible. I tried on multiple occasions to receive help with problems that were their fault and I could never get adequate service. The employees are rude and are too pushy when it comes to up-selling. When I signed up I was told there would be no penalty for cancellation, however when I did cancel I was charged a fee and they were really hard to work with. They cannot take no for an answer. Their only redeeming quality is clean facilities.

If you get the option to pick your trainer ask for Vu. Best one of all. Understands your goals spends the time with you. Helps you get there also doesn't treat you any different because of your current weight or gym skills. The fears that you may have had about gyms and judgments are not with this trainer. He is beyond exceptional in his treatment and helping you reach your goals!

I've used Vasa a bit when I wanted to go to the gym to workout. I have not had any issues with them, but my son has. For the most part, the gym has been clean and has offered all of the machines I wanted. I really like their cardio cinema room and their hot tub.