Name: American Express (Amex)
Rating: 4.4

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Frederick Nelson Universal City, TX

I have the american express travel and it's fantastic. I love the amextravel platform for finding flights as well. The benefits are great and customer service fantasic. Also have been willing to help out on extended warranty issues as well. It is my main credit card for a reason. I also enjoy the centurion lounge access at airports.

8 years ago

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Gary Garner

They provide good and timely service. No long holds on the phone. US based customer service. Don't like high annual fees. They just upped the fee to $250. We may be parting ways.

6 years ago

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Linda

Outstanding! Love the app. Great company. I appreciate the reward points, the notifications when I charge, the billing, the extras. I use this card for most purchases.

6 years ago

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Nicole Sohm Herriman, UT

I had the American Express Costco awhile back when Costco was using them and it was my favorite cc I had. They would give you cashback and offer you awesome rewards!

6 years ago

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Christina Kaysville, UT

We have used American Express credit card for our personal needs and to collect travel points. The yearly fee is a little steep, but we only use it if it pays off in the end.

7 years ago

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Assured comfort Redmond, OR

I love american express. Their service is terrific. A person always answers when you call and they are always very helpful. A great example for everyone

7 years ago

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Allen Bronson Idaho Falls, ID

They lowered my credit limit in the middle of transactions that caused me over the limit fees. When I called customer service to get to the bottom of it, I could not understand the representative (they were from a foreign country) so I asked for somebody else that I could understand and they replied that i could not speak to somebody else. Not very happy at all with Amex customer service. I expect much better from a large well-known company.

8 years ago

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Mark Troxel Saratoga Springs, UT

I like the reward miles earned on every purchase. I used this everyday to purchase everything. I have found very few locations that do not accept Amex.

8 years ago

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Thomas Craig Missouri City, TX

They are accepted almost everywhere. They gave me high credit limits and have automatically increased them due to my payment history. I also get hotel points.

9 years ago

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Amanda Labs Lawrenceville, GA

I have had this card since 2014 it was an amazing card ! Well just recently i had money for concert tickets coming back to my account. The amount was deposited into my account 2 days later they withdrew the money to hold it. To verify that it was a real. Even with proof from ticketmaster. Now this wouldnt be a big deal if they didn't keep lying to me about it or i guess not telling me 100% of the truth. Some people are saying we haven't gotten the money from them but the "managers" have said that they had. No one apparently can tell me what's going on other than i have to wait 7 days from the 27th even though it was deposited on the 25th. They state its in the terms and conditions but never in there does it state they have the right to remove the fund from the account to hold it 2 days after the fact. Beyond irritated and after I return home i will be probably closing my account with them based off of horrible customer service which okay with yelling at you and hanging up on you. Even if you swear at them and try to politely handle this!!! Beyond horrible!!!!

9 years ago

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Sandra Dubas Salt Lake City, UT

American Express has been a good credit card for me. I like using them for big purchases because I know they are secure. One complaint that I have is that not a lot of businesses accept their credit card services.

9 years ago

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Ryan Hancock San Francisco, CA

I just used my Delta American Express card and it sure came in handy when I checked my bags. It is nice not having to worry about luggage fees, and zone 1 bording is also a plus.

9 years ago

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Nathea Celeste Akeo Los Angeles, CA

I've used the Amex prepaid card at stores that accept Amex, and had no problems with it. Going thru checkout was fast and easy as opposed to some other prepaid cards. Amex was hassle free.

4 years ago

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Estelle Stevens Lehi, UT

There is no better card then my Amex. I love building my points and they have a great system. I know that when I'm spending money I am also making money back, it is a great feeling.

4 years ago

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Luke Swierczynski Waterford, MI

I used to have the Gold card but after a while the rewards became lack luster especially with all the new cards that have since been introduced that do not have an annual fee. Had no issues and at the time it made sense but have since closed the account since it was just a money suck

4 years ago

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Keerthana Manivannan Santa Clara, CA

I have the Amex Platinum. It's an expensive card to own but it's a great travel card. Had amazing bonus points to join Amex and that pulled me in. Their rewards programs are all aimed at high end luxury customers like for example the Equinox membership credit - but it's only applicable for the higher end of Equinox memberships and not the basic ones. Overall - okay I guess.

4 years ago

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Kurt Didenhover Salt Lake City, UT

I've had American Express cards for the past few years. They've been great. The benefits are worthwhile and anytime I've run into issues, they have been very helpful and responsive.

4 years ago

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Rod Jorgensen American Fork, UT

This company has been very helpful to work with and very quick to take care of our problem and get us back online and the problem solved so we can get back to what we need to do and feel better and know that we are ok.

4 years ago

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Claudia Patrick Austin, AR

A prestigious card to use, however, is not flexible when trying to pay off a payment plan to avoid interest or the fee they charge to establish a payment plan. To reduce interest, I had to pay off the entire balance. Never use the card to purchase a major appliance on a payment plan that you intend to pay off early. The company won't let you do it. The plan is not very friendly. The card is good only for purchasing items that you plan to pay off the next billing cycle. Otherwise, it's not a reasonable tool.

4 years ago Edited January 24, 2022

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Mr Bernard Ellicott City, MD

Amex Gold card offers larger limit than most other cards. However it should be noted that if you have another Amex account ie; the every day card, the balance could counter your availability on your gold card account. Therefore your availability may not be what it appears. This could cause a serious problem if you have to make a large purchase for your business. You won't know until your purchase is declined and you call in to find out why.

4 years ago

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Easily hands down the best credit card service company I have ever been with. I recommend American Express to absolutely everyone because it is just that great.

4 years ago Edited November 4, 2021

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Dave Spokane, WA

There's one thing that you get with American Express that you just don't get with Visa/Mastercard: status. There's just something prestigious about whipping out the American Express card to pay at the restaurant. It is otherwise still an excellent credit card, but I can't give it 5 stars because it's not as universally accepted as Visa.

5 years ago

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Dave Marlowe American Fork, UT

I had American Express credit card for many years I’ve used it while traveling abroad and make purchases locally I find it there cashback and Sanners is well worth using the card

5 years ago

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Cyd Vernon Collierville, TN

Been a customer for 15+ years, great loyalty and when I had someone make charges on my card because of fraud, Amex caught it, paid the amounts and sent me a new card the next day. Love this company and use them everyday!

5 years ago

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Steve Ashby Portland, OR

I've been an AmEx user for over 30 years! It has been my Corporate Card for three different companies. I also have Delta Card which gives me free luggage. I'm very happy with AmEx and the ability to get points from all my different cards, even the Corp Card is a big bonus. There is a small fee but it is worth it for the points.

5 years ago Edited September 14, 2021

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Amy McCarlie Orem, UT

We got this American Express card because of the points! We have tons of flyer miles and its been so great! Customer service is just the best! They are always so helpful with what we need!

5 years ago

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Dayna Brown Logan, UT

We got an Amex card after moving across the country, far away from family & friends. We wanted to take advantage of the perks they offer and it did NOT disappoint! We've been able to exchange our points for flights several times. When you travel frequently, an Amex card is a MUST!

5 years ago

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Teri M. Logan, UT

I like the perks that American Express offers it's customers. My American Express card gives me more cash back than any other credit card I have. I pay my card off each month so I don't pay finance charges so I don't have a review about that.

5 years ago

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Nathan Justis Smithfield, UT

AmEx has been amazing for us. We got shafted by Norwegian Air a year or two ago and AmEx refunded us for plane tickets when Norwegian Air would not. I've been with AmEx many years and want to stay with them for many more.

5 years ago

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Jill Hunsaker Logan, UT

I love my American Express card. It helps us not get into debt because we pay it off monthly. It also has bonus points which is how we have gotten some fun things like camera etc.

5 years ago

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Dale Howe Logan, UT

I've used American Express since I was in college. They're globally recognized and trusted. Using their card gives me extra confidence and protection as a consumer. Love their Delta Sky miles program too!

5 years ago

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Crystal Logan, UT

I use this card as my main credit card. It is connected to my delta account and allows me to use the points for travel with my husband. It has fraud coverage and has good customer service.

5 years ago

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Dave_ Layton, UT

Interest rates are generally a little higher and has more fees than my other cards, but I have sky miles and the benefits outweigh the costs. Especially if you pay the balance down each month.

6 years ago

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Yvonne ,

I’ve used their credit card for many years and feel that they’ve always answered my questions, resolved any rare issues, and their customer service department is professional, patient, knowledge.

6 years ago

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Natalie Drewery ,

We really have loved our family's American Express card. The customer service is great and we love how quick they are to act on potential fraudulent situations. I only decreased my rating due to the fact that it is our only card that some places will not accept. Wish we could use it everywhere we go!

6 years ago

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Dre35 West Valley City, UT

We love our Amex card. When we had some issues with fraud, the Company was able to handle the problem without any inconvenience from our end. Customer service was the best we ever experienced with any card service.

6 years ago

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AndyGrimes Short Hills, NJ

So good, I really enjoyed their unique benefits and points. This is the only card that gives me major deals on certain stuff like paying bills or discounts on electronics and clothing.

6 years ago

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Kim , NC

Nice rewards card that you can redeem for every $2500.00 you spend. You can either get a gift card or apply the $25 to your card payment. Really good customer service too. Never had a problem with them.

6 years ago

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Beachnut The Cajun Camper Mandeville, LA

I had an AmEx when I first got out of high school. The scary thing was: No monthly statement. The good thing was: No monthly statement. I made a single purchase of about $900. Paid it off the next month. Easy peasy.

6 years ago

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Rickey Lehi, UT

I've had AmEx for 14 years. They've never done me wrong. I do hear they're tough on people who go into collections, so there is that to consider if you have a potential for it. However, if you pay on time they're great. They have awesome deals / rewards and their rates are pretty standard.

6 years ago

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Alejandro DE Jesus San Antonio, TX

AMEX provides clients like me with winning edge over discounts and cash back promos that I in turn to purchase more. I get encouraged with discounts and cash back because they practically stretch my money for purchases.

6 years ago

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Jean van der Sommen Cumming, GA

Have had a credit card for over 25 years. They email me when I purchase but don't present my card. They have contacted me with questionable purchases with have sometimes been fraudulent and sometimes legally done. Customer service is always responsive and courteous.

6 years ago

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Myken Cheyenne, WY

Excellent customer service and great cards with lots of good rewards! I have three different American Express cards and their app is so easy user friendly, which helps me effectively manage my different cards!

6 years ago

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take7 Sandy, UT

Love the card. Great perks and deals with travel and shopping anywhere. The benefits we get in return make the card worth it -- points and upgrades on car rentals travel flights shopping.

6 years ago

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Amy Christian Sandy, UT

Best customer service hands down, enjoy the discounts on other items for being a Amex card holder. Like that I can earn free flights with my points easily. Easy to transfer points to my delta account from Amex

6 years ago

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GrandpaRod Lehi, UT

I have an American Express Account and I would not go anywhere without it. Thank you for giving us the free baggage with Delta Airlines and for the wonderful customer service. It is worth every penny of my annual fee.

6 years ago

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Karlie Ady Sandy, UT

Our particular credit card gives a 6% cashback on groceries up to a certain limit. We have been very impressed with the amount of cash back we save on this card! As a family of seven groceries are one of our biggest expenses. I highly recommend this card. Don’t love their online system though.

6 years ago

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Juliann Mecham Managua, MN

I love American Express. I love how great of customer service they have and their quality of card. I also like how they offer gift cards, this makes a easy way to give Christmas or birthday gifts to those you love.

6 years ago

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Mhorne182 West Valley City, UT

The delta gold sky miles card is my favorite. The perks are nice and the free baggage is awesome. Kind of bummed it can’t be used to access Delta Sky Clubs anymore though.

6 years ago

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Kbr Lahaina, HI

I like American Express because it tracks your apology when you never have to worry about whether or not there is some charge on your card that they won’t takeoff. I’ve had excellent customer service but their fees are awfully high! Also don’t like that not every place will take them because then I always have to have a second credit card.

6 years ago