Name: American Express (Amex)
Rating: 4.4

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Lindsay Fritts San Diego, CA

American Express is THE BEST! I have the platinum card and cannot say anything bad about them (even with the high yearly fee). Anytime something I bought with my Amex breaks or has an issue, I reach out to Amex and they immediately refund me to fix or buy a new one. I have extended warranties on everything I buy through American express (I got a new harddrive on my Mac and Amex covered every penny!) Favorite card!

7 years ago

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Verified Customer

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Cate Jackson

Benefits are amazing and although they have a yearly fee, the points and benefits still make it worth it.

6 years ago

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Ruben solis

Customer service is always an issue with credit card companies, retail stores and businesses. An American Express is exceptional and it comes to customer service American Express is exceptional.

6 years ago

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Larson Riverton, UT

This is been a great card to have times of emergencies. When I got this card the people who helped me were so nice. The company and its services are so great. I’ve had good experience using this card and would recommend it to others.

6 years ago

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Jeremy Balls Kaysville, UT

I have several AMEX credit cards. Cards are usually accepted in most places. Benefits from most cards make it worth to have. and rewards are easy to redeem. I had my credit card information stolen once and AMEX was great to work with.

7 years ago

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Mark

We used American Express for several years while they were affiliated with Costco. The annual rebate was reliable, and their website was easy to use. While we no longer use their services due to Costco's change to Citi, we would have no problem using their services in the future.

9 years ago

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Jessica C. Apex, NC

I no longer have a card with American Express since they broke from Costco, but I never had any problems with them. I liked their website much better than Citibank's (who Costco partners with now), and they were really good to take care of the couple times my husband's card number was stolen and used, so that was very appreciated. They aren't accepted everywhere which can get annoying, but overall they were pretty good and I liked them. The only reason we were with them in the first place though was because of the partnership with Costco.

9 years ago

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Kari Staheli

I got my american express card so I can get the 40,000 travel points that was advertised with it. I spent $1000 in the first 3 months. After I spent my money they quickly credited my account with my travel points. Yeah!! I like the online payment option.

9 years ago

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Jennifer Dunlap Kingston, WA

American Express has always been a good card but my only complaint is they must have high fees, because some businesses will not take it. I love that I can put my daughter on my account and set a spending limit. This helps with college expenses and maintaining a budget

4 years ago

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Richard Cunningham Sandys Parish, SA

Yes they charge a fee but if you use the card correctly you get a wealth of benefits. Just make sure you read all the print to see what they are. Airport lounges, car hire upgrades, car hire insurance. I had to call the call centre and the rep was very helpful. So yes - there is a fee but you get what you pay for - a great service and a card that can be used in almost all places.

4 years ago

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Thomas Belmont, NC

I’ve been happy with my American Express card. I currently have a platinum card. I will say that their offers necessarily always work. I’ve also had an issue where an agent promised me $100 refund because of that very issue. Then in subsequent calls, the other agent complete disregards the prior content. Why are they promised me they record their calls, they wouldn’t work with me and listening to the car with me as proof. That’s the reason I wouldn’t give a full rating to this company - though – other than that-I’ve been happy.

4 years ago

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Stephen Thompson

Have been an AMEX credit card customer for over 30 years. The customer service is amazing and their dispute resolution process with retail establishments is effective and made me feel that they were impartial in resolving an issue.

4 years ago

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Gavin Jones Columbus, OH

I find the customer service great and have honestly shelved most other cards and solely use my Amex. Ease of use and great rewards ( it has literally saved me a lot of money on the cash back pgm and so is definitely very customer user oriented). Not really much else to say.

4 years ago Edited January 3, 2022

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Rich N New London, CT

I have been using AMEX for many years and am very satisfied. I have used the points for various items including gift cards and travel. I worked for a company that used AMEX Corporate and that was a great experience. The customer service was phenomenal when I lost my card at the airport.

4 years ago

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Barbara Luke Chicago, IL

American Express provides the best all around service in the credit card industry. Their Plan It option is a great deal. And the ability for me to dispute merchant charges online is seamless, unlike other card services which require a phone call or letter. I only wish I could merge my two different Amex cards into the same online system.

4 years ago

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Cam Hall Palmyra, VA

Amex is absolutely top of the line for their card benefits and services. They’re constantly offering new benefits and services for their cardholders, and offer regular benefits through cash back. I was skeptical, but their blue cash preferred card has been my new go to.

4 years ago

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DJMikeBizaar Music Keller, TX

I had an Am Ex many years back and from what I can tell they have not changed much. They have great customer service (which is saying a-lot for a CC company), good rates on insurance (although that may have changed due to the times) and flexible for the most part with the payments.

4 years ago

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Ashlyn Elwood Roswell, GA

I LOVE AMERICAN EXPRESS. I use their cards for travel and they have so many benefits such as airport lounge access. It's a very luxury credit card company in my opinion based on all the benefits you get for using their cards and they have wonderful customer service!

4 years ago

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roberto arcia Columbia, MO

After initially building my credit, I got an American Express card. I love my card because they have such good rewards for using your credit card and have no yearly costs. I've only had to get in contact with their customer service once, due to a fraudulent charge, but they worked quickly to resolve my issue. Great company.

4 years ago

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Mary Alice M. Orem, UT

I've loved my American Express card mostly for the rewards I've gotten from using the card. We love our points! I also have appreciated their customer service. Even though there are really long wait times, I feel like they are always very helpful.

5 years ago

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Mike Salt Lake City, UT

Best credit card company out there. I've been with them for 20 years. They're costumer service is the best. Had an issue once where I rented a car with my Amex and got in a wreck. They were easy to work with and solved it no problem

5 years ago

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Tommy McCarlie Chicago, IL

Amex has always been a great card with great benefits. My only complaint is they lost their deal with Costco. I don't know who is responsible for that but if you're reading this Amex please go to Costco and beg for mercy -- you deserve better -- you're not supposed to be like the other Credit Cards.

5 years ago

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Tara Bindrup Smithfield, UT

I have been an American Express card user for over 20 years! I love the Delta flight card which earns you points and the benefit of one free bag with the purchase of a delta ticket for up to six people in your flight party. If I ever have a fraudulent charge they are quick to resolve and refund.

5 years ago

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Johnson3307 Houston, TX

I was given an American Express serve card as a promotion with T-Mobile I had $200 credit on it and I’ve had the card for more than 10 years now. It was my first “reloadable credit card” and I still have and use it today! Great service and never charge me any fees.

6 years ago

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Alex Knoxville, TN

I love Amex! I have the Hilton Honors card (No Fee) and got a superb bonus when beginning. I've had no issues at all. It's super easy to link to my bank account to pay my bill monthly and I can't wait to begin using my points to stay at Hilton properties.

6 years ago

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LifeOn Adventure Newport, KY

Several years ago I was shopping at Macy's and was offered a chance to apply for the American Express credit card. I was approved very quickly and received a nice discount for the purchased I made that day. I have not had any problems with my card, or the service provided, since I opened my account.

6 years ago

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Lisa Miller Lewisville, TX

I have a personal card and corporate card. I find it very easy to do business with American Express especially when calling their customer service line. The only thing I didn't like was that they changed the format of the Account page but there is a button you can click to go back to the old version. I like the older version better.

6 years ago

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cosandral cooper Columbus, GA

I don’t have a problem with them just to get a card with Amex is a blessing to all because everyone would like there card. I haven’t been to many places that don’t take the card. Everybody don’t get this card. But if you pay like you suppose to do you don’t have a problem with them. I love them.

6 years ago

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Nicole Jones Sandy, UT

I love my American Express Platinum Card and use it for all my day-to-day purchases and international travel. They have wonderful customer service and their annual fee is extremely affordable. As an added bonus, I love getting the companion certificate for Delta each year!

6 years ago

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CarenM Saratoga Springs, UT

American Express is awesome. I have had several occasions that I needed to dispute a charge and they went to bat for me right away and refunded my money that was in dispute. I love their customer service, they are always friendly and super helpful. I would most def recommend American Express anytime!

6 years ago

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Syl North Port, FL

Member of American Express for many years. I used my American Express card everywhere! I use it to shop for clothes, groceries, etc. It's a great card to use for travel and booking hotels, and flights. I love the reward points! The customer service is available 24/7 and always fantastic service very friendly.

6 years ago

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JamieD Orange, CA

American Express has been great to work with. I chose them because of their cash back benefits. I just furnished a rental property and ran all my purchases through my Amex card. The rewards paid for a huge chunk of Christmas. Awesome!

6 years ago

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Erin Farnsworth Pleasant Grove, UT

My favorite card to use for it’s rewards. I have taken three separate trips that I wouldn’t have without my Amex rewards! Highly recommend. They are also great with refunds and other customer services. I once was a few days late on a payment on accident, and because of my good record, they easily waived the late fee.

6 years ago

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Haelyn Lahens Deerfield Beach, FL

I love American Express. The several benefits that you have access to with this credit card are worthwhile. One of the best benefits I really enjoy is the Uber usage and discounts. With Amex, I get free Uber Cash very frequently including discounts off several rides.

6 years ago

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BJ Tenney Woods Cross, UT

I love the rewards they offer on the cards. You can go and add them to your card and they automatically apply to any purchase that matches the criteria. I spent $50 at a local hardware store, and because I had an offer on my card, Amex automatically credited me $10.

6 years ago

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ave Pleasant Grove, UT

When I signed up for my Amex through a Delta promotion they offered my 40,000 flight rewards which was awesome! The points along with additional ones helped me to book a flight. I have had a good experience with my card. My only concern is that it isn't accepted everywhere, which can be a problem if I don't have cash.

7 years ago

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Dave Ros Pleasant Grove, UT

I’m glad I have an American Express card. Our local grocery store recently stopped taking Visa but they do take American Express. It’s good to have another type of card when retailers do not accept all types. American Express also offers great incentives and gift cards when you use their credit card.

7 years ago

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Sarah Kaysville, UT

I was just deciding what credit card I was going to get from American Express and both options are great. Either the delta flight perks or the Marriott perks. We decided to go with the flight one because if you spend a certain amount of money in 3 months you get 2 plane tickets. There is an annual fee of $95.

7 years ago

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Anne Sainsbury Payson, UT

The reward points for using American Express are amazing! The one downfall is that it is not accepted everywhere, so I sometimes have to pull out my visa! But if you're willing to do that at times, it's totally one worth having because i comes with great perks!

7 years ago

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Reese Pleasant Grove, UT

I have had an American Express credit card for many years and I like the freedom of having a large limit and so I am not worried about going over my limit. I also like that they have many anti fraud features on the card and if there is any problem provide great help and customer service.

7 years ago

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Randy Case Mesa, AZ

I've been an American Express credit card holder for over 20 years. The website is easy to use, customer service is efficient and responsive, and the phone app is great for checking on funds available or making a payment in real time.

7 years ago

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Erin Lindon, UT

We’ve used American Express for the past 18 years. They have great rewards and their interest rate is competitive. They’ve monitored transactions on our card for fraud and have contacted us whenever they suspected fraud or suspicious transactions. Their customer service is excellent.

7 years ago

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JAKE American Fork, UT

We have used American Express for a long time. Their customer service is good and they usually respond quickly and are very helpful. I do like their reward program options. They have a lot of different companies available to choose from. They have added a lot more companies that you can get gift cards to.

7 years ago

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Shawn American Fork, UT

American Express has done a very good job at making it so more companies except their card. Early on not a lot of places excepted American Express because of the higher rates that American Express cost to use. I think Cosco made that different when they carried their cards as an exclusive. We find that now they don’t have the green with Costco that we have switch back to visa and don’t use our American Express cards. Never any complaints

7 years ago

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Melissa Reinoso Herriman, UT

I used to have a personal credit card with them, I now have a business card with them. They are great to work with and have no complaints. They will call if they feel like your card is being used fraudulently. They take high priority in fraud like transactions.

8 years ago

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LAURI J CLARK Lindon, UT

We have been AMEX customers for many years. I appreciate their customer service. I especially like the year end reports that I use for tax prep. I love the categories that are available. We have unfortunately had a couple of issues with fraud but we have never been disappointed! AMEX has been quick to notify us and the resolutions have been exactly what we needed.

8 years ago

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J Paul Wright Central, UT

I love my AMEX card. Even the annual fee is worth it, considering the benefits, savings, rewards, etc. Using this card really gives me peace of mind as I travel and use it for big purchases. I have now even used them for a personal loan, which was very simple. Their customer service has been outstanding throughout the years.

8 years ago

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Kim Millett Lindon, UT

We have always loved our American Express card that gives us Delta Skymiles. We have had our card now for 15 years. We get a free companion fare ticket each year. We usually use this on our yearly cruise. The only bummer is when Costco stopped accepting this card. We love the miles.

8 years ago

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Jodie Larson Pleasant Grove, UT

I had a Costco AmEx for many years and I loved their cash back rewards program! They were very on top of monitoring my account and alerting me about potential fraud and verifying questionable purchase, some of which did turn out to be fraudulent. They always took care of the issue and replaced my card quickly with little disruption to my life. The only reason I have a 4 star review is because AmEx is not accepted everywhere that Visa and Mastercard are.

8 years ago

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Karen Nelson Alpine, UT

My favorite thing about American Express is that when you lose a card, they have a new one for you the very next day. They also have always covered expenses of stolen cards. I like that everyone takes the card around the world.

8 years ago