Nordstrom Logo
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5.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: January 30th, 2022

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The Good

  • Competitive priced clothing
  • Nordstrom has been in business since 1901
  • Fast and inexpensive shipping and returns
Nordstrom has been providing its customers with quality clothing items for 128 years. During this time they have developed many positive aspects for its customers, including:

Competitive Priced Clothing

Although Nordstrom offers quality high-end clothing, their prices are competitively low. Not only are their asking prices competitive, Nordstrom consistently offer valuable promotions found throughout their website to get you even more bang for your buck. There is a wide range of products for men, women, and kids. Some of these product categories include Designer Collections, Shoes, Handbags, Accessories, as well as Men and Women. As far as men's suit coats are concerned, there are over 550 items available. It is a valuable shopping experience to have, shopping through countless high-quality products at low prices.

Nordstrom Has Been in Business Since 1901

Being founded in 1901, Nordstrom has been in business for 128 years. This says a lot about their brand and customer base. Not only do they have a customer service department ready to answer questions over the phone, they are also able to help customers and potential shoppers with their live chat box on their website.

Fast and Inexpensive Shipping and Returns

Nordstrom has set a standard for excellence with both their shipping and return policies. For starters, standard shipping is free. If you are looking for Two-Day or Next Day Shipping, there is a cost of $15 and $25 respectively. On average, they state on their website items will arrive at your address within 3-6 business days after your purchase. This shipping policy is one of the best when compared with other online clothing stores. Not to be outdone, their return policy is done on a case-by-case basis giving users a personal experience. Once you have returned an item, your method of payment will be accredited. You are also able to return products when purchased online in a Nordstrom physical store. Accounts are typically credited within 14 days. There aren't any limits on returns or exchanges.
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The Bad

  • Alteration charges
  • Rewards program issues
It is difficult to find something bad when shopping with Nordstrom. It seems some customers had a hard time applying their Nordstrom Rewards to their alterations. Even though some customers were assured that their alterations were "free", charges for alterations later appeared on their credit cards. Also, for the Nordstrom Rewards to kick in, customers had to spend hundreds or thousands of dollars to be a Level 2, 3, or 4 member. Customers seem to want a better membership program, one outside of their store credit card.
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The Bottom Line

Nordstrom is one of the best in the online clothing business. Their competitive low prices for high-quality products, loads of experience, and outstanding shipping and return policies help them achieve this status with their devoted customer base. We wholeheartedly recommend them to any potential customer.
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Star Rating

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4.4

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208 Reviews

Review Breakdown

5 grade

58%

4 grade

29%

3 grade

10%

2 grade

3%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jen Paxman Lehi, UT

Nordstrom online is such a great shopping website. Nordstrom has such a great selection to chose from. Their products hold up great and it is my go to for shoes. I like that anything I order I am able to return to a store or ship back with no problems. Their customer service agents are always so willing to help me find different sizes. I like that I can shop by color as well on the website. It makes it really easy when trying to coordinate family picture outifts.

7 years ago

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Brayden Ibert Houston, TX

Nordstrom was one of the most comfortable clothing stores I have ever bought from. Although I was satisfied by the closing, the price was a little on the high side. Other than that, great store. I still wear the jacket I bought last year.

6 years ago

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Sandra Dubas Salt Lake City, UT

I LOVE Nordstrom!! Their clothing styles are so cute and always on trend. Their shoes section is the best! I always find what I need. Also, I get my husbands gift from there all the time. Their customer service is always wonderful. However, their prices are high.

9 years ago

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Jenna LeStarge

I buy most of my clothing at Nordstrom. Their free shipping and returns makes online shipping a breeze, and their customer service is topnotch. I wish they carried more specialty sizes in store (specifically petites) but I understand that they try to appeal to a broader audience in brick and mortar.

9 years ago

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Kathryn Robinson Riverton, UT

I feel almost like a princess when I shop at Nordstrom online, but I rarely do it because the prices are just too high for my budget. I often will see something I like online at Nordstrom and then look for other department stores selling a similar item for less. I do love to buy perfume at Nordstrom. I feel like that is one product you can't find for less anywhere else.

6 years ago

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Katherine Smith Salt Lake City, UT

usually just shop shoes, but there is just so many options and shoes that it's hard to go through the site to actually find anything. But love the company and customer service.

8 years ago

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Alicia Holman Gilbert, AZ

I really like the way the store is setup and is kept organized. I like the flow. Love the variety of high end and average priced clothes. The quality has always been there as well. Great return policy.

8 years ago

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Brooke Salt Lake City, UT

I love Nordstrom’s! I’ve never had better customer service in a department store. They aren’t overbearing and in your face. They give you space, but are there whenever you need assistance.

8 years ago

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Cam McClellan Draper, UT

Although Nordstrom makes you feel high class when you are in their stores, I don not believe the quality of their clothes makes up for the price. I can buy similar name brands at much less expensive prices. I now go to Nordstrom Rack if I am looking for something that comes from Nordstrom.

6 years ago

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Lesa Burgess Pleasant Grove, UT

I have had a lot of good experiences with Nordstrom but the last purchase I made, it said there was only 2 left in stock and so I hurried and ordered it and then a few days later I was notified that my order had been canceled. That was frustrating as I was very excited about the product. Overall, they are high quality, but pricey.

7 years ago

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Kaitlin Ashcroft Mesa, AZ

I love Nordstrom! They have the prettiest dresses for any occasion. They just got a new line, Rachel Parcell, and I love all of the dresses. I have bought two and the quality is amazing and you can tell it will last years!! Can’t wait to see what else they get

7 years ago

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Lilly Logan, UT

When my sister got married I had the hardest time finding a bridesmaid dress. So I went to Nordstrom and found like 6 I wanted. And I still use that dress frequently because of nice it is and looks on me. Super amazing quality and brands!

7 years ago

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Whitney Stanko Smithfield, UT

Super super cute clothing and good quality. I try to go in a shop but a lot of stuff I found was super expensive so I never ended up buying anything. Looked at some prom dress and loved them! Overall great store if you have the money for things!

7 years ago

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Camilla Lundberg Mapleton, UT

I love nordstrom i just wish it wasnt so expensive. if it was cheaper i would definitely buy more things. but i have loved the things ive gotten from Nordstrom. i like their customer service and how nice they are helping you find exactly what you want. i reccomend Nordstrom

7 years ago

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Ioana Asiata Herriman, UT

Nordstrom has such amazing clothing lines. Staff is always friendly and helpful. Love that they also have jewelry options to go along with your clothing selections.

6 years ago

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Audrey Mitchell Managua, MN

Nordstrom is a great company to trust if you are buying clothing online. I have ordered some cocktail dresses from their website and the quality did not disappoint.

6 years ago

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Kelsey Provo, UT

Nordstrom is a fantastic company. They are pricey because everything they sell is designer and name-brand clothing, but everything is also very high quality.

8 years ago

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Lindsey Andersen Provo, UT

Nordstrom has great customer service and beautiful products. I love the free shipping and the quality. I just wish the prices were lower, but you get what you pay for!

8 years ago

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MattB Salt Lake City, UT

Nordstrom.com offers a huge selection of men's clothing and shoes. I shop on their website usually during their Anniversary sale to get the best deal. The website is user friendly and orders are shipped quickly.

6 years ago

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Valentino Chanel South Jordan, UT

Nordstrom is expensive but the quality is worth the price. I’ve found a few good brands that are on sale and affordable. My husband bought dress shoes here almost 5 years ago and still wears them.

6 years ago

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Cole Colombo Managua, MN

I typically shop Nordstrom for a lot of items ranging from clothing to shoes and home. I purchased both for myself and for gifts. I really like their selection and they have good sales and decent customer service.

6 years ago

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Asia Bui Gulfport, MS

I love to go to Nordstrom because they are always updated with the trends and have such adorable and cute clothes! The only thing i'd fix is that everything is always such a high price

6 years ago

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Roberson Salt Lake City, UT

Nordstroms carries a variety of clothing from various companies, usually at a relatively reasonable price. The quality of clothing usually varies and improves with money spent.

6 years ago

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Maryn skinner Gilbert, AZ

Just bought a dress from Nordstrom for family pictures and love it! I can be worn so many different ways and all year long. The employees were awesome and helped me find the perfect dress for me!

7 years ago

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Sarah Kaysville, UT

I love Nordstrom especially Nordstrom rack. They always have the top clothing there if you like to find nice brands that’s the perfect place. And they always come and try to help me even if I don’t want it.

7 years ago

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Alyssa skinner Gilbert, AZ

Nordstrom is a great place to shop for quality clothing. Everything I have bought there, from clothing to makeup, has always exceeded my expectations. Somethings are more expensive but totally worth it!

7 years ago

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BLF Pleasant Grove, UT

Love this store's yearly sales! The price of their clothing comes down quite a bit and are cute too. They mail out the clothes quickly and come with a shipping label for a free return.

7 years ago

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L. Fowler Pleasant Grove, UT

Can be a little pricey but the quality of their products are great. I have been impressed with their customer service and return policy. I've never had an issue with returning anything and it is always free shipping.

8 years ago

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Anne Marie Milne Layton, UT

Been shopping at Nordstrom since I was a teenager! Such cute stuff. I have had to cut back a little since becoming a mom however because their prices aren't cheap. Just depends on your price range but good quality!

8 years ago

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Thomas Kirby

They have higher quality clothing, but often ridiculously overpriced. Not the best, but better. Sale prices are rare but worthwhile.

7 years ago

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Shari Evers Lehi, UT

I’m not big on shopping, but when I’m looking for something nice I shop Nordstrom. The quality is great and makes the higher price worth it.

8 years ago

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Lacey Horne Eagle Mountain, UT

I prefer going in store. Bigger variety and options. I have however found things online that my specific location didn’t carry. Expensive, but good quality products!

6 years ago

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Katie Kearney Vienna, VA

I love ordering clothes from Nordstrom. They have such great quality clothes and they last for a long time. Only downside is everything seems to be so much more expensive!

7 years ago

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Wendy Liu Bethesda, MD

Nordstrom has great quality items such as leather bags and designer shoes. Although a bit pricey, you can't beat its quality.

6 years ago

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Aimee Mortensen Las Vegas, NV

Nordstrom clothing and shoes are high quality and I’m impressed with customer service. Clothes fit true to size. You pay for what you get.

6 years ago

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David T Draper, UT

Shopping on Nordstrom's website is like shopping in the store. Very good experience with no problems. They make the categories easy to find.

6 years ago

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Jon Robinson Riverton, UT

Nordstrom clearance on their website is awesome! I have found some great deals there, and it is great to buy from Nordstrom.

6 years ago

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Megan A McEvoy Tallahassee, FL

Nordstrom has very high quality products at a pretty reasonable price. I wish they offered more promotions, since they have a great products!

6 years ago

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Kathie Bowman Lakeside, CA

Nordstroms has so much online for your holiday needs. Their selection of clothes is amazing and has everything for every occasion

7 years ago

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Raquel Sandy, UT

There are always people willing to help. Transactions always go smoothly. Love their clothes.

8 years ago

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zoe Pleasant Grove, UT

I love shopping on nordstrom’s online clothing website. they have so much options. it is a little bit expensive

6 years ago

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Bryndie Managua, MN

Great quality clothing options. Huge variety. Kind of pricey for my particular budget but great place to splurge

6 years ago

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Amanda Montebello, CA

I enjoy shopping online rather than in stores because of the assortment. Nordstrom’s return policy is also great.

6 years ago

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Amy Boren American Fork, UT

It is easy to find what you want on the web site. Returns are easy I just wish things were more affordable.

7 years ago

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Chloe Adams Morgan, UT

Great store, high quality products, and large sizes. Return policy is great, but the website needs an update.

7 years ago

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Jason Draper, UT

I've had good experiences with Nordstrom because I like their big sales and they have high end brands that I like.

7 years ago

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Tracy Hill Draper, UT

Nordstrom’s website is simple, clean, and precise and I like the clean look it has. It’s also easy to use

7 years ago

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Dale L Farmer Littleton, CO

Very good selection of clothes. I appreciated all the help they gave me and the concern they showed.

7 years ago

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Rylie Crandall Draper, UT

I like how Nordstrom carries several brands and how their website is easy to navigate. Their delivery time is average.

7 years ago

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Jani Crawley New York, NY

Great online experience. Easy to filter and sort to find exactly what I am looking for. Easy returns.

8 years ago