Nordstrom Logo
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5.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: January 30th, 2022

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The Good

  • Competitive priced clothing
  • Nordstrom has been in business since 1901
  • Fast and inexpensive shipping and returns
Nordstrom has been providing its customers with quality clothing items for 128 years. During this time they have developed many positive aspects for its customers, including:

Competitive Priced Clothing

Although Nordstrom offers quality high-end clothing, their prices are competitively low. Not only are their asking prices competitive, Nordstrom consistently offer valuable promotions found throughout their website to get you even more bang for your buck. There is a wide range of products for men, women, and kids. Some of these product categories include Designer Collections, Shoes, Handbags, Accessories, as well as Men and Women. As far as men's suit coats are concerned, there are over 550 items available. It is a valuable shopping experience to have, shopping through countless high-quality products at low prices.

Nordstrom Has Been in Business Since 1901

Being founded in 1901, Nordstrom has been in business for 128 years. This says a lot about their brand and customer base. Not only do they have a customer service department ready to answer questions over the phone, they are also able to help customers and potential shoppers with their live chat box on their website.

Fast and Inexpensive Shipping and Returns

Nordstrom has set a standard for excellence with both their shipping and return policies. For starters, standard shipping is free. If you are looking for Two-Day or Next Day Shipping, there is a cost of $15 and $25 respectively. On average, they state on their website items will arrive at your address within 3-6 business days after your purchase. This shipping policy is one of the best when compared with other online clothing stores. Not to be outdone, their return policy is done on a case-by-case basis giving users a personal experience. Once you have returned an item, your method of payment will be accredited. You are also able to return products when purchased online in a Nordstrom physical store. Accounts are typically credited within 14 days. There aren't any limits on returns or exchanges.
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The Bad

  • Alteration charges
  • Rewards program issues
It is difficult to find something bad when shopping with Nordstrom. It seems some customers had a hard time applying their Nordstrom Rewards to their alterations. Even though some customers were assured that their alterations were "free", charges for alterations later appeared on their credit cards. Also, for the Nordstrom Rewards to kick in, customers had to spend hundreds or thousands of dollars to be a Level 2, 3, or 4 member. Customers seem to want a better membership program, one outside of their store credit card.
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The Bottom Line

Nordstrom is one of the best in the online clothing business. Their competitive low prices for high-quality products, loads of experience, and outstanding shipping and return policies help them achieve this status with their devoted customer base. We wholeheartedly recommend them to any potential customer.
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Star Rating

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4.4

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208 Reviews

Review Breakdown

5 grade

58%

4 grade

29%

3 grade

10%

2 grade

3%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Linda Jensen Newberg, OR

I used to love Nordstrom. Over the past several years I have been disappointed in the style of the clothing. The style seems a little to edgy for me. (Must be getting too old). Nordstrom has always provided a great quality product. But again the styles don't seem to be very classic.

8 years ago

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Blake Wilcox Salt Lake City, UT

I love getting shoes from Nordstrom, however their clothing is way to expensive. Don't even think about going onto the marble floors because you probably do not even how that much money in your bank account. Once in a while they have good sales.

9 years ago

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Sav Flo Salt Lake City, UT

Nordstroms clothing is on the more expensive side. I do like that they have name brand items and that they are constantly updating the clothing line. I am not a huge fan of the employees constantly asking if I need help because I will sometimes have 4 people ask me if I need help in one visit.

9 years ago

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Jonny Hancock Draper, UT

I've spent many hours in the women's shoe department at Nordstrom with my wife while she tries on shoes. The benches that they have there are very soft and comfortable to sit on. The merchandise is usually pretty expensive, but my wife seems to like what they have.

9 years ago

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BeauCarl South Jordan, UT

Just recently ordered shoes from Nordstrom.com the wrong size and wrong type of shoe was delivered, I had to return them to the nearest store location wherein the employee was asking me “why Im returning the wrong type of shoe” A week later Im still waiting for the correct shoe model and size to arrive, unfortunately the store location did not have the same selection as online.

6 years ago

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Robbin Ott

I have been a card holdersince 1977 they have great customer service I limed the previous instore style luxurious not so stark white bright, i dint go into stire as often it doesnt seem lime they price fits rhe starkness

7 years ago

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Mia Hernandez Tempe, AZ

good quality clothing but a bit over priced honestly not worth shopping at unless they have a sale going on there quick to try and sign you up for there store credit cards and come off a bit pushy its really easy to blow money here and not really get much product for what you spent

7 years ago

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Maile Curtis Salt Lake City, UT

Their shoe selection is great! Costumer service is always wonderful. However, some of their products are way expensive. Because of high prices I usually avoid going there.

9 years ago

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Kimmi Riverton, UT

The quality of the items here is always the best. The customer service is amazing. Their return policy is the draw. They always want you to be happy with your purchase. It's just an expensive place to shop.

6 years ago

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Terra Stanko Hyrum, UT

So expensive, I don't understand why it is all so expensive. Clothing is just like other clothing, but just has a high name brand. Not worth the money for me. If you have the money for it, it is a good place to shop.

7 years ago

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Alex Murphy Reno, NV

Nordstrom seems to always been too expensive and never has good sales. They are a great company though and I do their their smart care shirts.

8 years ago

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Juliann Mecham Managua, MN

I am not the biggest fan of Nordstrom, I have searched for clothing on their website but I was not pleased with the prices and reviews so I did not purchase.

6 years ago

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Brooklyn May Logan, UT

Great clothes but to expensive. For the simplest thing that looks like clothes at other places it’s still so expensive. Not worth the price for the clothes you get.

7 years ago

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Sage Loveland Springville, UT

Prices are a little high for a lot of items. Wish clothing was more affordable here.

6 years ago

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Charolette

Always clean there . Associates willing to help me find the size I needed, very helpful.

7 years ago

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Amelia Gibson South Jordan, UT

I like this clothing company because they have great quality clothes, that last me a long time.

8 years ago

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Nathan D. Warrendale, PA

Nordstrom is a higher-end retailer that offers expensive clothing lines, they do sometimes have nice sales.

6 years ago

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Tony Riverton, UT

There's no question about quality and the return policy is the best out there. Just extremely pricey for most items.

6 years ago

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bailey jo Orem, UT

Very good selection but way more expensive that I'd hope for. Love the quality, just the price is my complaint.

7 years ago

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Scotlynn Blair Phoenix, AZ

Too expensive for me but I love their clothes. I never can quite allow myself to buy it though because of the price.

7 years ago

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matthew Logan, UT

very expensive store. everything in the store is expensive. nice clothing but wouldn't spend that much money ever.

7 years ago