JJill Logo
star star star_border star_border star_border

3.2

Overall Score

Author: Kalicia Bateman

LAST UPDATED: May 21st, 2021

Top Ranked Companies

thumb_up

The Good

  • Affordable Prices for New Fashion Trends
  • Large Product Selection
  • Easy Return Policy
JJill has been in business for fifty-six years and has gone through extensive processes to find out how to provide their customers with the best benefits possible. The clothing at JJill is marketed for trendy, fashion current women and the prices reflect that. The company offers top of the line clothing created by an in house design team to give customers a feeling of luxury with their purchases. While prices are not for a bargain shopper, the store is reasonably priced for the quality that is offered. Even though the main target market at JJill is women, the website and retail stores all offer a selection of younger apparel as well. The clothing is slightly cheaper than the women's but offers the same easy, career friendly trends. As mentioned, JJill has an in-house design team that is continually creating new collections for the store and the product selection shows that dedication. The clothing is only for women but the website offers specific clothing for misses, petite, tall, as well as a general women's clothing category. They also have a shoes and accessories selection that is loaded with a large selection of merchandise as well. Within each category a drop down menu is located to give shoppers the ability to narrow down their search and find just exactly what they are hunting for on the JJill website. Among the menu items on the website, shoppers can find both a sales selection and an outlet selection. The sales category will lead customers to discounted merchandise and the outlet option leads customers to a selection of clothing that is sold through JJill outlet stores, also at a discounted price. This makes finding a bargain at JJill easy for any loyal or new customers. The return policy at JJill is very customer friendly. They accept returns up to ninety days from the original purchase and they send a return label to use inside all merchandise shipping. However, although this is a prepaid postage label the price for returning any merchandise is deducted from the return credit given back to the customer. This is called their return-processing fee and is charged on all returned items. The company allows customers who have made purchases online or through their catalog to return products to their retail locations so long as the customer has a recipe in hand.
thumb_down

The Bad

  • No Shipping Benefits
  • Few Promotions
Even long standing fashion companies such as JJill aren't perfect. Below are a few things that many consumers will find not appealing. With a company as large as JJill, customers would expect to find a deal for shopping online and purchasing large amounts of merchandise through the website. However, JJill is one of the few companies that offer no benefits to customers for shopping online. Their shipping charges, while not huge, are still inconvenient for online shoppers. Any amount of purchased material will have an attached shipping fee and all international orders have a fee charged on top of the shipping. Customers can select to get merchandise quicker by paying a larger shipping fee, or stick to the standard four to seven day deliveries. The highest amount a customer will pay for shipping in the United States is twenty dollars and that is only on orders of two hundred dollars or more. The lowest is six dollars for any purchases totaling thirty dollars or less. While these fees are not large dollar amounts, they are still inconvenient and not expectant of a large store like JJill. Another inconvenience online shoppers will notice at the JJill website is a lack of promotions. On the homepage, a large fifty percent off for a summer sale will first catch customer's eyes. Unfortunately, the link will only lead to the sales section of the store. No other discount promotions can be found on the homepage leaving customer's only option for bargain hunting in the sales and outlet categories on the JJill website.
gavel

The Bottom Line

JJill offers fashionable women's clothing at reasonable prices that have an elegant, easy, and ready for anything style about them. They have been in business a long time and have a fantastic customer service department that can help any returning or new customers with questions or concerns about their store. JJill makes it easy for customers to return products at any of their two hundred and twenty five locations or through the mail. The company offers a large variety of product selection and has an in-house design team that is continually creating new products for their customers. They do however, not offer any free shipping for online purchases and don't offer many promotions through the JJill website. With options across the country to shop at a retail location, these inconveniences are over-shadowed by the many benefits for shopping with JJill.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

2.2

star star star_border star_border star_border

84 Reviews

Review Breakdown

5 grade

18%

4 grade

7%

3 grade

6%

2 grade

17%

1 grade

52%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star_half star_border star_border
cancel
info
star star star star star

Elizabeth F Hayes Stuarts Draft, VA

I discovered J. Jill two years ago. I love the styles and fabrics of the clothes and also the fact that some of the styles look nice and are available in women's sizes. J. Jill incorporates new designs with some basics that you can always depend on. The website is the best I have found in online shopping. Excellent layout and easy to see. I have encountered wonderful employees of J Jill at the stores and online with customer service. Also I have always received my orders in a timely manner and are easy to track. Finally I have never had any problems with returns. I have stopped shopping at other stores because I found what I need at J. Jill. Classic colors and styling. By the way the new fit and go clothing is great for traveling.

7 years ago

star star star star star

Karen Canty Nahant, MA

Gee, I cannot identify with some of the negative reviews. I shop almost exclusively at JJill and have had only a few issues. The three quarter sleeves do shrink even air dried. I bought 3 and all we’re useless. One waffle weave top material was extremely thin. But all other purchases have been loved and washed gently and held up for years. Still purchasing and happy. Only wish the latest collection wasn’t so bland with a lot of browns. That’s not a flattering color on many women. I hope the beautiful blues, acquas and sea green s return! I am ready to refresh my wardrobe so Hope colors are more upbeat! I do love JJill and would not know what to do without it!

7 years ago

star star star star star

bobbikob Syracuse, NY

For me, JJill has the best selection of comfortable, fashionable pieces in my area of CNY at a reasonable price when on sale and sales are very frequent. You would rarely have to pay full price since they send daily offers to cardholders or at your request. If you live near a JJill store it's easy. I go to the store once a month to check out colors and sizes and as soon as sales are offered, quickly order. Special shipping offers are sent to regular customers. If you return items to the store they will re-order what you want with no shipping charge and send to your home. The Wearever Collection is always a go to for me since the items are usually made of wrinkle free, very soft rayon, spandex or similar fabrics with several colors to choose from including coordinating tops, pants, skirts, jackets, scarves, etc. Always have basic black available. Shipping is free if you spend over a certain amount. I usually receive orders within a wk. Customer service can't be beat. If you want an item not in stock you can call another store listed on-line and if it's in the store it will be sent to you free of charge. They definitely go the extra mile to please their customers. Returns are no problem. Always save my receipt.

7 years ago

star star star star star

Jo Rinkema Spring Grove, IL

I have only received one item from them that I was unhappy with - velvet ankle pants. They were cut too short and were baggy. On the other hand, my closet is probably 90% JJill. They always have a discount or sale so I rarely pay full price. I have never received items sewn incorrectly nor have I had an item pill or develop holes. I wash everything on a delicate cycle with a mild detergent and hang to dry. Most of the time a wrinkle release spray is all that is needed.

8 years ago Edited September 14, 2021

star star star star star

Meg Curtis Franklin, TN

I have totally redone my wardrobe with JJill pieces. The items are timeless and well constructed. I have even purchased some items in different colors. I find the sales very reasonable and allow me to fine tune my pieces. For the first time, I feel I have what I need in my closet. Contentment is a good thing. I love JJill and my recent purchase of the long herringbone jacket was the icing on the cake!

8 years ago

check_circle

Review Source

star star star star star

Edith O'Halloran Englewood, CO

J Jill staff is welcoming and acknowledge customers when they enter the store. The sales staff is knowledgable as to what is available in the store. They are great at assisting customers for find just the right accessory to compliment not just the apparel but also the customers. J Jills staff does not pressure smother their customers. They approach each person in a helpful manner and are there to assist and make your visit as pleasant as possible. The Return Policies have been fair and simple. J Jill have good quality and service for all of their customers. If the item is not on hand they will notify the customer when it arrives.

6 years ago

star star star star star

Erin MacDonnell

I have always had a positive experience at this store and I have shopped in different states. Their clothes are a bit pricey, but they have great sales. I do wish that every item they carry was eligible for the sales they offer.

7 years ago

star star star star star

Doreen Walker Blue Bell, PA

I visited the Warrington, PA store tonight. A great sale was going on - 30% off. The two workers in the store - Pam and Patrice, were wonderful. I had bought the jean (capri length) this summer and I had to go back for the full length jeans. I will visit this store again and again. Thank you!

8 years ago

star star star star star

Cindy Hermann

Terrific quality, excellent customer service, and YES they have great sales! You have to sign up for email and FB notifications! 40%off on sale and regular priced items! My closet is full of these clothes.

9 years ago

check_circle

Review Source

star star star star star

H Moore Lehi, UT

Shopping online at J Jill is great because they'll have a picture of a blouse and show different outfits to wear it with. I love their simple and pretty clothing. Great quality too.

8 years ago

star star star star star

Heather Milke Olney, MD

Jill offers stylish clothing that my family loves. They provide good customer service, and helpful shipping and returns.

5 years ago

star star star star star

Barbara Spence Orsolits Smyrna, GA

I love their clothes and styles. Good quality. Especially, like Wear Ever line for travel and Fit for active wear.

6 years ago

star star star star star

Nana Asiata Herriman, UT

Jill has a great variety of new and in-fashion clothing. The return policy is amazing just like their staff.

8 years ago

check_circle

Review Source

star star star star star

Myken Salt Lake City, UT

I have bought several items from J.Jill and they are extremely comfortable and great quality. I know they’ll last me years.

6 years ago

check_circle

Review Source

star star star star star

Deborah integlia Bedford, NH

Most all my slacks come from jjill. Their quality can not be topped. The service is an A plus.

6 years ago