JJill has been in business for fifty-six years and has gone through extensive processes to find out how to provide their customers with the best benefits possible. The clothing at JJill is marketed for trendy, fashion current women and the prices reflect that. The company offers top of the line clothing created by an in house design team to give customers a feeling of luxury with their purchases. While prices are not for a bargain shopper, the store is reasonably priced for the quality that is offered. Even though the main target market at JJill is women, the website and retail stores all offer a selection of younger apparel as well. The clothing is slightly cheaper than the women's but offers the same easy, career friendly trends. As mentioned, JJill has an in-house design team that is continually creating new collections for the store and the product selection shows that dedication. The clothing is only for women but the website offers specific clothing for misses, petite, tall, as well as a general women's clothing category. They also have a shoes and accessories selection that is loaded with a large selection of merchandise as well. Within each category a drop down menu is located to give shoppers the ability to narrow down their search and find just exactly what they are hunting for on the JJill website. Among the menu items on the website, shoppers can find both a sales selection and an outlet selection. The sales category will lead customers to discounted merchandise and the outlet option leads customers to a selection of clothing that is sold through JJill outlet stores, also at a discounted price. This makes finding a bargain at JJill easy for any loyal or new customers. The return policy at JJill is very customer friendly. They accept returns up to ninety days from the original purchase and they send a return label to use inside all merchandise shipping. However, although this is a prepaid postage label the price for returning any merchandise is deducted from the return credit given back to the customer. This is called their return-processing fee and is charged on all returned items. The company allows customers who have made purchases online or through their catalog to return products to their retail locations so long as the customer has a recipe in hand.

thumb_down

The Bad

No Shipping Benefits
Few Promotions

Even long standing fashion companies such as JJill aren't perfect. Below are a few things that many consumers will find not appealing. With a company as large as JJill, customers would expect to find a deal for shopping online and purchasing large amounts of merchandise through the website. However, JJill is one of the few companies that offer no benefits to customers for shopping online. Their shipping charges, while not huge, are still inconvenient for online shoppers. Any amount of purchased material will have an attached shipping fee and all international orders have a fee charged on top of the shipping. Customers can select to get merchandise quicker by paying a larger shipping fee, or stick to the standard four to seven day deliveries. The highest amount a customer will pay for shipping in the United States is twenty dollars and that is only on orders of two hundred dollars or more. The lowest is six dollars for any purchases totaling thirty dollars or less. While these fees are not large dollar amounts, they are still inconvenient and not expectant of a large store like JJill. Another inconvenience online shoppers will notice at the JJill website is a lack of promotions. On the homepage, a large fifty percent off for a summer sale will first catch customer's eyes. Unfortunately, the link will only lead to the sales section of the store. No other discount promotions can be found on the homepage leaving customer's only option for bargain hunting in the sales and outlet categories on the JJill website.

gavel

The Bottom Line

JJill offers fashionable women's clothing at reasonable prices that have an elegant, easy, and ready for anything style about them. They have been in business a long time and have a fantastic customer service department that can help any returning or new customers with questions or concerns about their store. JJill makes it easy for customers to return products at any of their two hundred and twenty five locations or through the mail. The company offers a large variety of product selection and has an in-house design team that is continually creating new products for their customers. They do however, not offer any free shipping for online purchases and don't offer many promotions through the JJill website. With options across the country to shop at a retail location, these inconveniences are over-shadowed by the many benefits for shopping with JJill.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.2

star star star_border star_border star_border

84 Reviews

Review Breakdown

5 grade

18%

4 grade

3 grade

2 grade

17%

1 grade

52%

Sentiment Criteria

Value