JJill
Is This Your Business?2.2
3.2
Overall Score
Author: Kalicia Bateman
LAST UPDATED: May 21st, 2021
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The Good
- Affordable Prices for New Fashion Trends
- Large Product Selection
- Easy Return Policy
The Bad
- No Shipping Benefits
- Few Promotions
The Bottom Line
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Arianna Amesbury, MA
Used to be my fave store, but quality is now terrible and prices outrageous. They're just coasting on their brand image. I'm not spending $39 and up for a thin, sheer, fragile t-shirt that says "cold water, delicate cycle, reshape and dry flat" and then has to be ironed -- and may STILL get ruined in spite of all that fussy care! I can get much nicer tees at Wallyworld for $5 and throw them in the washer and dryer. And what's worse, the designs and colors at J. Jill lately are just hideous. The dresses are more shapeless and maternity-ish than ever, and now are too short besides. Makes me really sad!
6 years ago
vicki Minneapolis, MN
Several days before Christmas I spent over 15 minutes in your store at the Gallera in Edina. I was the only customer in the store the entire time. There were 4 clerks, two were near the front talking to each other about their personal lives the other two were near the desk. I chose some clothes to try on and did so. Not one clerk even said hello or acknowldged my presence. I finally confronted them about their ignoring me. I then left and went into a near by store that was filled with customers there I was greeted by 4 sales people within the first couple of minutes I was there. You can bet were I choose to spend my money.
7 years ago
Carol Portland, OR
I made an in-store catalog purchase a month ago and thought it would be fine since I have made catolog purchases from them before with success. The shipping was always slow, but at least I got the item on past shipments. This time, they sent it to the wrong address and it was returned to J.Jill. They charged my credit card for the full amount and did not credit it back. I responded to the email from J.Jill that informed me of what had happened, but they only responded that the item was no longer availale. I was shocked to see that the charge was still on my card and had not been credited back. I called customer service today, a month later and the person said the amount was being credited to my account today. Amazing coincedence that I called to inform them that I was making a fraud claim against them with my bank. Unbelieveable - they made no attempt to correct their mistake in sending it to the wrong address, made no attempt to get me the item or even an apology, but they did charge me for an item I never received and kept the money for a month until I called them on it. . This aside, they rarely have merchandise in stock and catalog shipping has always been about 14 days out. Other vendors I deal with ship promtly, thank you for the purchase, and immediately correct any errors. My guess is that J. Jill will be out of business in the near future. Sadly, I will not be shopping at J. Jill - in-store or catalog and advise caution in dealing with such a disreputable company.
8 years ago
Lori McCuen Jacksonville Beach, FL
I have enjoyed shopping at J. Jill. I have been pleased with the clothing I have purchased and had every intention to continue shopping with J. Jill. However the extreme rudeness of Comenity Bank Customer Service team has led to me to close my account, resolve to never step foot into a J. Jill store again and to advise everyone to do the same. I have never in my 55 years of personal and/or professional business been treated to that level of rudeness. This experience extended thru several levels of "supervisory personnel" and I am still somewhat in shock at the comments that were made to me as I sought to simply gain information on my own account.
8 years ago
Janet Madden Santa Monica, CA
Too bad my best option was one star. I'd like to deduct a few. I opened an account, never received a bill and have spent several days trying to pay account and close account forever. Rude, rude, rude rep on phone (after several hours of trying to speak with someone---I was told I should "partner with my local post office" to discover why I never received a bill for this newly-opened account. The in store salesperson essentially shouted at me when I went to the store with my checkbook to try to pay the account and told me that I would need to speak with someone on the phone. What a nightmare! Done with this company forever.
8 years ago
Corinne Gasper Galena, OH
In your Polaris store in Columbus Ohio, Sherry (probably a fake name) was very rude. I had to return a defective piece of jewelry. I did not bring my receipt as it was charged on my J .Jill card. She made a big deal about it, told me to look it up myself and said she couldn't find it on my charge. They are friendly when you are buying, but rude when you have a return.
This has happened before by the same person. As I was leaving after she finally gave me my refund, she made a rude comment to the the other salesperson as I left.
I will never shop at J.Jill again. This location has big issues with its staff.
8 years ago
JaniceA Kinderhook, NY
I purchased several hundred dollars of merchandise to give as gifts for Christmas. My online ship to was to be sent to my NY address and the order indicates that. They instead sent the entire order to my former address in another state. The tracking # shows the goods being delivered to my old address. They made the mistake but want me to contact the post office gave me a number to call and washed their hands of this mess they created. Ever try to call a post office at Christmas? Now even if I do get the merchandise back it will be too late to box wrap and send it out as gifts. All because some incompetent moron in their shipping dept doesn’t know how to read an order! I will now have to return the entire order and probably be charged for returning it all. I have been a loyal customer for several years and never had a company push off their mistakes onto a customer.
8 years ago
Cristi Martinsville, IN
I have been a J Jill customer since 1997, and I echo the reviews here. I do love their jewelry, and check in on their website every once in awhile to see what's new there. Their clothes used to be unique, "artsy" and high-quality. I REFUSE to buy any more of their clothing, especially the "Wherever" line, as it used to be smooth, and had a wonderful drape, and now just pills pills pills.. Their prices are outrageous. I NEVER purchase from J Jill without using some kind of a promo code. I've been hoping that some day they'll return to their roots. Until then, I'll stick with the jewelry, and only at a discount.
9 years ago
Judy M Wischkaemper Folsom, LA
I have been a long-time buyer of JJill's elliptical t-shirts. I love the swing, the length, the colors. Unfortunately, the quality of the material has drastically changed. At first I thought the many holes that started appearing on the front near the waist was due to my seat belt , perhaps, rubbing on the shirt? I never tuck them in or wear jeans with big buttons that the shirt may rub against. I kept buying them, relegating the "holy" ones for yardwork days. Finally, after several years of being in denial, I have stopped buying them. The holes were appearing quicker and quicker. Please note that I always, and I mean always, hung them to dry after washing.....no dryer! As friends pointed out, non of my other tops did this....So, While I love the design of this top from JJill. I have to stop buying them. Maybe that's one reason JJill removed reviews from their website.
9 years ago
Debbie GA
I've ordered twice from J Jill and I am very dissatisfied with the quality of the merchandise I have received. Also, the prices are not really what I would classify as affordable. If I spend $65 on sale for a button front tunic I expect it to be of decent fabric that will last a couple of seasons. Instead after an hour of wearing it looks like I just pulled it out of a dryer that had been off for an hour. Totally wrinkled and embarrassing to wear. $29 on sale for a pair of leggings that look like they will have some substance in the catalog and when I put them on I could see my legs through the fabric it was so thin. Also, I had to make sure I didn't have them on backwards because the front of them were at least 6" higher than the back. Won't shop here again, I can get better quality for a lot less money at many other stores, including Target & Walmart.
9 years ago
Merrilee
First, I disagree about J.Jill's pricing being affordable. I think they are quite pricey, so have rarely made purchases unless on sale. A simple t-shirt for $39, or a printed t for $49 that is lesser quality than a $7 White Stag or Route 66 t-shirt from Walmart? The items are beautiful in their catalogs, and the pricing would suggest a quality you can count on. But almost without exception, the clothes I received have been cut wrong, twisted seams, and overall poor quality. After numerous purchases from J.Jill I will resist the temptation of their beautiful photos from now on. I work hard for my money, and no sale price is worth clothing that is poorly made, and an embarrassment to wear.
9 years ago
Jane Doe
Returned an online order to a retail store. I found one of the return items in the correct size and purchased it along with a few more items, and was convinced to get their credit card to receive a discount. When I looked at the paperwork at home, she had charged me full price for the item and it should have been an even exchange. They either do not train their employees, hire idiots or do this on pupose for profits. Customer service at the 800 number was very nice, returned my original shipping fees. Eventually returned every item except one and should have returned it. J Jill's quality hasn't declined as much as other retaliers but it's still unacceptable to me.
9 years ago
Debs Harlan WA
Rec'd 2 pairs of yoyr slim leg pants - not a bug fan of the new waist band but more important can not stand the heavier fabric - whats with this - I fell like I am wearing a pair of ski pants like when I was a kid - too heavy and uncomfortable - talked to your cust svc - they were no help - you shd at least come out with a lighter knit for spring & summer - this fabric you have is no heavy - very disappointed - next time I will look closer to the fabric description when ordering & I would have returned but I let this sit in the box too long before opening it - sadly you have list my business
10 years ago
Beverly Paramus, NJ
I used to shop almost exclusively at J Jill. The clothing was expensive but the quality, originality and attention to detail was worth it. I would receive a catalog and earmark more than half the pages for purchase. No longer. Since going public, everything I loved about J Jill has been abandoned. And it really saddens me. Now if I purchase one item a quarter it's a lot. Your stock price has plummeted. No surprise. Go back to the styling and quality that made the company and maybe you'll keep yourself out of bankruptcy. It's not rocket science!
6 years ago
Jeanne Fort Lauderdale, FL
I used to like JJILL a great deal. Was in a store today - Pembroke Lakes in South Florida. I usually buy several items per visit but not recently. Ugly, dull fashions. Old lady styles. What a shame. Who is designing these ugly items? Retail is cutthroat. Jjill may not be around much longer. Never had a negative experience with any personnel in store or online but those drab colors and designs are unflattering. Some purples would be great. Moss green? I’ll pass. Too much linen.
7 years ago
kim osburn
I was excited to find a dressy, causal, comfortable look for work, but these clothes are very poor quality. I am very particular about the way I wash my garments. Inside out, woolite, separate from other articles. Exactly, the way the instructions advise on the tag. I spent over 1,000 dollar around Christmas, going for a new casual look for work. Almost every article, after first wear has worn like cheap crap clothes. Soooo unhappy with the quality of this line. Will never shop there again.
7 years ago
Sheryl Carll
I am afraid JJill is not going to be in business much longer. They have closed all of the stores near me, they have very little variety in stock when you can find a store, and their sizing is all over the place. One pair of slacks fit in a size 14 and another style is a size 16. Online shipping charges are outrageous and they send your purchase by turtle, I swear. I have had three promised delivery dates for my most recent order, the first being five days ago. Unbelievable!!!
8 years ago
Brenda Zuzolo Woodbridge, VA
Nonexistent customer service. No sizing standardization. They cheat customers when offering a "discount". And they refuse to acknowledge they made a mistake on my order. I will never, ever patronize them again. Their petite clothes used to be good quality and well designed. Now they mark up their prices then offer non existent "discounts". No more. Thanks for nothing more than cheaply made, over priced ugly clothing sold by rude salespersons.
8 years ago
Amy Kimball Collins Hampstead, NH
I have purchased a few items from JJill over the years and I have found that the quality is very poor..... pants with undone hems, loose buttons, cheap fabrics. For what you pay, the quality could be better. It’s all smoke and mirrors, meaning they do a fine job marketing their brand but they don’t have the chops to hold up the standard. I won’t shop there any more.
8 years ago
Carol Blaine, WA
this credit card charges a mandatory monthly fee of $2. When that $2 is not paid, a $27 monthly late fee is assessed. Tried several times to close this account. Representatives are rude, condescending and not helpful. First attempt to close account did not work and although I had email documentation of communication with a representative- they did not believe me and I was charged the second month of late fees. Ended up paying over $200 for one purchase of $ 45.
8 years ago
Kelly Rosemary Beach, FL
Very disappointed! They need to listen to the people and bring back the original elliptical tee! I can't stand that seam in the back! Why is it there? I want an explanation! I went as far as purchasing the originals on eBay.
And their newest catalog is a bit frumpy...I have been buying JJill for almost 20 years (I'm 50). I am thinking about cancelling my card. The tees brought me into the stores and I'd end up buying much more. I will not go back until the tees are back!!!
8 years ago
Val Walnut Creek, CA
For many years I have loved J.Jill. I was excited to see a newly opened store in Walnut Creek today, but it didn't seem anything like the J. Jill of a few years back. What happened?! I used to love their simple but sophisticated color schemes, natural fabrics, cotton cords, denim, and beautiful unique sweaters. The clothes now all look like grandmas closet! Such a shame. I'm 52 but feel way too young for the look in the store.
8 years ago
Terry Clover, SC
The company seems to be changing. No online reviews of merchandise, quality of fabric and construction has gone downhill. Really miss the reviews, as being in between sizes reviews are valuable. Also, the sales structure has changed, and the off season deals are not as discounted. I have been an online customer for many years, and no longer can be certain of quality or size.
8 years ago
Janet Alexandria, VA
Ordered a washable Bordeaux colored top for my first purchase from JJill.com. Spilled a drop of something on it first time I wore it. Dabbed it with cold wet cloth. It dried with a large lighter spot. Called customer svs and was blown off. “If it wasn’t delivered w/a spot we can’t help you”! I washed it in machine in cold water delicate cycle as instructed. Hung it on hanger to dry. Guess what? It’s now inches longer and rust colored. No wonder they have no reviews. GOODBYE JJILL!
8 years ago
Laura Charleston, WV
I have been a jiill customer for about 10 years and love the clothes, BUT jjill removed all its customer reviews from its website. Since I don't have a store nearby, I rely on reviews to make online purchases. I have been in contact with cs and they say that jjill is updating its website and reviews will be back in a few weeks. Well, it's been more than a few weeks!
9 years ago
Nancy Birmingham, AL
Quality has declined and prices increased. They mark things up when they come in to run a promo almost immediately we'll befote the end of the season. It's all about timing. The other issue is quality. So many things pill or simply don't last more than one season. It used to be so much better. Styles are hit or miss but there are enough to find something. The trouble is I want my clothing to last.
9 years ago
Chris Easthampton, MA
J Jill is one of the few stores that has plus size clothes I'd consider wearing, but I prefer to try things on rather than ordering through the mail and forfeiting shipping charges if something looks awful on me (usually the case no matter where I shop). So I drove 75 miles to the nearest store, only to find out that NONE of their stores stock plus sizes! Talk about discrimination and fat-shaming! I've avoided them ever since and will continue to do so unless they change this policy.
9 years ago
Sylvia
We used to LOVE J Jill! So much so that we saved the catalogs just to swoon over the pictures. The patterns were wonderful, artistic, elegant, feminine and gorgeous!
Nowadays, everything is boring and very boxy and straight. Hardly a tuck in sight, nor a nice collar, and oh,, pleeeeaaase, those 3/4 sleeves! The plainness is unbelievable. So square.
Now the catalog goes straight from the mailbox into the recycle bin. Too bad.
I wonder what happened....
Different owners?
Sylvia
9 years ago
Jane Doe 2 Denver, CO
JJILL used to offer really cute clothes - wrap around dresses, and form fitting clothing. Now, it is hospital gowns, and unflattering designs, and styles. I haven't bought anything from them in three years. Wondering when the design team will actually start making witty, fashionable women's wear instead of gunny sacks that make you look 10 times larger than you actually are. The quality is there, the design is awful.
9 years ago
Temis
Appalled and enraged at the fact that they did not give me a full refund, ""as other companies do,,and have".... but rather keep for themselves and deduct from your freaking refund, the shipping and handling and TAXES!!! First time shopper and never again. You're disgusting - we have never had any company we shop from on-line REFUSE to give us our TOTAL REFUND... (and we shop on-line almost exclusively). Cannot express on an open site what I really would like to say!!! Whose your CEO...will express our anger and disbelief EVERYWHERE....disgusted to no end!!!!!!!!!
9 years ago
Debi Winston Salem, NC
As far as ordering online i will never do it again with this facility. They do not give a full refund. If you return an item they charge you for the return label which is suppose to be $6.94. They held out $17.00 plus recharged me again for the item and sent the item back out when they were not suppose to.(They're idiots) I'm 60 yrs old and i have ordered a lot online and have always gotten full refunds if i return. This is the 1st Company that i have had to deal with that does not want to give a full refund. No more ordering from J Jill for me.
10 years ago
Bobbi Ray Phoenix, AZ
I purchased 2linen box tops. I washed both by hand and hung them to dry. Pressed them. Voila!! They are so Huge now I can not wear them. I returned them to the store but was not treated very well by the sales person. I'm disappointed in the product and more disappointed in the customer service. Also the credit department said they could not give me a cash refund "until it is posted" and it may take a week or more to post. Really!! I'll do my best not to purchase inferior quality clothing at Jjill in tge future. Upsetting.
10 years ago
LISA K. Advance, MO
It cost me a total of 24.46 in cash not including time spent shipping back the order. None of the clothes fit even though I went by the size chart. I was charged 6.95 postage on the prepaid shipping label, plus no refund on the 15.95 shipping and handling, plus the customer service said they also kept 1.56 on taxes even though I shipped back the order and didnt keep any items. Will never order from J JIll again.
10 years ago
Betsy McCloskey Dubuque, IA
I have been a customer for years. Cancelled by my card due to poor delivery services and weeks to get a refund. I did not get a statement so called in to pay my bill via phone. I have never missed a payment and was billed $9.00 to pay them by phone. This is a scam. Wow. I will NEVER shop here again. Chico's it is.
5 years ago
Barbara Cordova, TN
Their website is crazy slow. During their sales, it's very frustrating to try to purchase a product. You may get a sale price; but, believe me, it costs you more Internet data than what you saved. Definitely not worth the hassle!
8 years ago
Nancy E Gallagher New York, NY
Was apalled to learn no plus size in retail store (especially since CEO was formerly at Lane Bryant). Issue can't be available space as more than 1/3 of store was devoted to petite and I am
sure that there are more women size 16+ than under 5 foot 2
8 years ago
BRIAN kiel Memphis, TN
BEWARE!! JJILL IN MEMPHIS AND THOSE AT CORPORATE KNOW THE PERSON WHO USED A CREDIT CARD STOLEN FROM MY MOTHER. THEY SAY SHE IS A GOOD CUSTOMER AND 81 YEARS OLD AND SHE WOULDNT DO THIS. BUT SHE DID. MORE THAN ONCE. WHO ARE THEY PROTECTING. FAMILY OR AN EMPLOYEE? STAY AWAY!!
8 years ago
Kathleen Shannon Lowell, MA
I received a gift card paid in cash from my husband to J.Jill for my birthday. I ordered items online and received the items by mail. I wanted to use the gift card that my husband paid for but I was told I could not. I was very disappointed. I got a gift card for another store as well and had no problem paying my bill.
9 years ago
Annie Long Beach, CA
J. Jill offers a 2-day shipping for extra $. I paid, they delivered 5 days later (4 business days). NOT OKAY. If I knew prior to ordering, I would have not ordered the clothes.
8 years ago
jacqueline cole
Do not get entangled with J.Jill.com
You will be forever inundated with spam emails afterwards and unable to unsubscribe and if you live outside the USA your order will be subject to heavy duty tax.
NOT WORTH IT>
9 years ago
Julie McDonald Medford, OR
It has taken been two weeks and I am still waitin for my item. In this day and age of 2-3 day shipping, how would a business survive with these inadequacys. You have lost a customer.
10 years ago
Jessica Benjamin West Newton, MA
Website would not let me check out. I was told to clear cache/cookies. Tried another browser and my app, still not working. CALLED IN MY ORDER AND IT WAS NEVER RECEIVED.
8 years ago
Brena mercer Tucson, AZ
Fabrics are misrepresented, and sizing is inaccurate. Beware of their return policy. There is a $7 plus charge per item.
8 years ago
Sue Ann Harris Webster, NY
I really feel the cost of shipping is way to high . You should also be able to use more than one discount at a time .
10 years ago
