JJill

I have shopped with J.Jill since their first store opened years ago. I have found the styles changed a lot over time. I still shop there and yes also noticed a change in their quality. I am more selective now and still find things I love. I am 65 and still love youthful, classic clothes and do find them at J.Jill still. I think their windows are unattractive most of the time and wish they were more appealing. I look forward to the new catalog every month and usually find a few pieces to buy. Some months I don’t buy if nothing looks good to me. I am always greeted warmly in their stores. I have been treated very well on line especially when an item didn’t get delivered to me. I have a terrible mail person. I called customer service after three days and they were so nice over the phone and promptly credited my account and also credited my shipping cost. I wish they would continue to have less boxy items in the mix. I may be 65 but I still want youthful, classic pieces. I do love that they always seem to have colors I like in neutrals like black, white, gray, charcoal and tan. Overall I am still happy very happy with J. Jill as they do listen to their customers and have come out with things that I have suggested to them. I have messaged them from time to time on Facebook and they do listen. The rate stores are closing as more people shop online I am hoping J.Jill stays around for a long time. I am in the stores doing my part to buy directly and not shop as much on line.

The main review was inaccurate when they said J. Jill has no promotions or shipping benefits. I just ordered 7 items from the September collection and received 30% off everything and free shipping since my order was more than $250. This promotion was not offered immediately. The collection had been posted for a couple of weeks before the promotion was offered. My main issue with J. Jill is that the size chart is not accurate. According to the size chart, I should be a Small Petite, but I am an Extra Small Petite, even though I am normally a size 6. I would say there is really nothing here for a size 0 or 2. All of the clothes would be too big. The clothes are beautiful and a good quality.

Aside from the fact that many of these negative reviewers are illiterate and can't spell or construct a sentence, I love J. Jill. Their sizing, however, has gone a bit rogue. In the past, I used to fit into a medium for all of their clothing. Now, sizing is inconsistent and it's hit or miss. Also, the designers in the past used to have more of an "artisan" flair and produced clothing that were flattering, feminine and unique. You wouldn't see yourself coming and going. Now, it seems as though the designs are "flat" and more pedestrian. I have J. Jill clothing from 20 years ago. They are well made and the designs are so unusual, I'll probably be keeping them until they wear out.

I love J. Jill and have shopped online with them for at least 10 years. I love the basic build upon colors J Jull offers. Customer service is usually friendly and helpful. My 2 complaints with J Jill arw the following : 1. Why not carry plus-sized clothes in your stores? You carry them in your catalog. Far ahaming is not cool 2.I made a request for an item that J Jill carried fot one season. It was a 100% cashmere anorak. The color choices were black or red. I though that they were very expensive but now I wisj I purchased 10 in each color. Simply magnificent. I tried to find out if they would carry more and if theu would be in different colors. I emsiles, phoned and I nener heard back. I would have assumed the company would be interested that a customer loved an item. If you are listening J JillI need that anorak in camel, grey and black

I love the quality of J.Jill clothing and that I can find tall sizes! I have always gotten excellent service from J.Jill. I can go to the retail store and try on the clothing to find the right size in misses, which sometimes fit without me ordering a tall size, and other times I decide I need a tall size for a long sleeve or pants and they will even order it for me in the store to be delivered to my house!!

I like shopping at JJill because I can easily find what I want to get without any trouble, however I have only purchased one item. It was very good quality but also very expensive!