Name: Q Link Wireless
Rating: 3.8

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Esther Noshahi Dallas, TX

Always excellent customer service with a great attitude having to deal with a person who is not technically savvy, I'm treated with kindness and patience.

4 years ago

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Tony Garcia Dallas, TX

Is been a good experience for a disabled person like me who's disabled and a very tight budget, and thanks to Q-LINK WIRELESS that makes it possible for me to have a phone.

4 years ago Edited March 1, 2022

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jessica salazar Amarillo, TX

It's been a good service. My only problem is the phone I have is very slow. I need to order me a newer and faster phone when I have the extra money to do so.

4 years ago

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Elliot Shohan

The service has been very good and I've had no problems as I have with other carriers. The only thing that bothers me is there is no hotspot available.

4 years ago

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Mark Herrmann Phoenix, AZ

Like: It works! Don't like: Give me a tablet that all I can do with is play solitaire on. I have no wi-fi,and you refuse to allow my phone to hotspot.

4 years ago

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michael earney Utopia, TX

i like the timely notifications. unfortunately, i spend most of my time out of range of a sprint range so am only able to make use of my service when in certain locales.

4 years ago

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EDWARD CHRIS HOOKS Atlanta, GA

I really want to thank Q-Link for your generous service. I could have never afford a phone if it was not for you guys. GOD BLESS

4 years ago

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M. Cox Randleman, NC

The best phone service that I’ve used in the past few years! By all accounts it’s way less than I’ve had to pay in years!

4 years ago

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Laura Mccrae Hartford, CT

I have never been able to use the phone since receiving it. I had to put chip in one if my old phones to have service. I reached out o you several times regarding this problem only to be ignored.

4 years ago

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Mike Denning West Chester, OH

I like it because it is free! I dislike it because you have to keep verifying that are poor, which is what you do every time you are being asked to recertify!

4 years ago

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Marilyn Moran Mount Vernon, OH

Service is very slow...the tablet is even worse..phone is a good back up device. The tablet I thought would be better than it is..can't play a game on it because of how slow it's respond time is

4 years ago

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Karen Stemple Akron, OH

Pricing is th reason I have Qlink. I cannot afford a cell phone and service is real bad in my area and Qlink works much of the time but still has trouble.

4 years ago

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James Lins Chicago, IL

I like the service in general. I love the way they handle your outstanding balances without harassing the customer as often and other services do that.

4 years ago

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Tabatha Dean Concord, NC

My experience with this company has been h*** if you need a government phone apply through assurance wireless I promise you don't want to go through Qlink they send you a sim card and tell you have to buy a phone through them, I am jobless and have no money to buy a phone through them, that's the whole point of a FREE government phone. For 2 months I've had a phone number and unlimited everything but can't use it because I have no phone to put the Sim card into. Assurance wireless has got me a phone on the way with a number for it with 1 phone call they got me everything I needed.

4 years ago

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Ann Surcamp New Baltimore, MI

I have had SafeLink an Qlink an I bought their phones an they suck service is so so u can't ever get good reception an when u touch the phone it double taps an u r not on the page u started with so I do not recommend these phones. I tried to use I can't I get frustrated when I can't even make a call that takes me at least 10mins to call I want my money back for those phones I bought from them

4 years ago

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James Allen Huddleston Hopkinsville, KY

Just like many other Q Link customers have said Q Link has lied to many many many "oops did i say MANY". I recieved my email about get a new phone on May 12th 2021 and have spoke to them 4 times and each time they said i would get it soon. Last call they told me that they arent available no more after the several calls they said I would get it soon. BBB needs to be informed.

4 years ago

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Jody E Seattle, WA

There is no 'best' about this company! They promised a new phone to me since April and all I've received was a ENORMOUS run around and now they are saying the promo is over. NOT MY problem they didn't get the phone to me in a timely fashion. They have outright lied to me and they have no IDEA WHAT CUSTOMER SERVICE EVEN MEANS! Run don't walk away and use a different company! I was forced to give a 1 star rating, true rating -(minus) 10.

5 years ago

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Denise Fleischer Cleveland, OH

I was a customer for years. The service was great. Then the 5G thing. The 3G phone I had started having problems. Dropped calls, or the incoming call didn't come through. The phone wouldn't update. I complained to Q Link a lot. A new was supposed to be shipped. Months go by. No phone. I canceled my service. Waited about a month, went online and bought a new phone. Started service and waited again. Phone has been shipped etc. Searched online for Qlink problems. QLink headquarters was raided by Feds. Lots of them. Canceled Qlink. Went to Boost. Walked out with new phone. Find a better company

5 years ago

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Susan Laird TX

I signed up for my mother to up grade her phone also to receive a tablet that was around January and it's now going into September and nothing . Received an email say phone was shipped but tracking number doesn't work. My mother is in a nursing home and her old phone does not work half the time so I called them they didn't want to talk to me because I'm not on her account but finally told me her phone is still at warehouse waiting to be shipped. When I asked why I received the email saying it had been shipped they hung up on me. Great company I think not

5 years ago

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J.R. Patton Oklahoma City, OK

Qlink wireless is a fraud. They offered tablets with service thru the EBB. However, its been 4 months since the last update that they were behind. But six months since i applied. Still no tablet!! Yes its been confirmed and shipping address verified. I am on hold for 63 minutes before the call terminated. I will be reporting them to usac and EBB itself. They have been collecting funds for months but not providing the services they were for.

5 years ago

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Dianna Chadbourne Bangor, ME

this business is Scamming the goverment ,I have received multi emails, since march telling me that I would receive a new phone and Tablet! nothing. come on how stupid do these people think we are? they are receiving money because of the pandemic to provide all user with updated phones 5g and a tablet but we are not receiving anything and being given the excuses at why nothing is shipped!

5 years ago

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Belle Pierdon Willoughby, OH

I went ahead and accepted the offer for the "new 5G phone" 6 months ago!! Nothing, I call and they tell me just a few more days and it'll ship, they are liars! my old LTE phone is barely usable since they did the 5G upgrade, I'm luck to be able to send a text. This is a horrible service, horrible old phone which never worked well at all but is trash now. They need to be turned in to the FCC and fined!

5 years ago

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April Robertson Greenville, SC

I placed a order about 5 months ago. I call at the end of each month. All customer service can tell me is my mailing label has been printed and just be patient a few more days. I been patient for months. It won't be so bad but I am a strokes survivor. And my phone is my life line. I have borrowed phones and done without. I don't know how to get help with this . It's getting ridiculous now . Help someone please! See by I've was great when I had a sim card and phone.

5 years ago

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MeL Denver, CO

I agree with Mikes review, DO NOT USE Q LINK. YOU WILL BE SORRY. THEY ARE LIARS AND INCOMPETENT. THEY WILL SEND YOU A HUNDRED NOTICES BUT NEVER SEND YOU EQUIPMENT. IN MY OPINION Q LINK IS STEALING GOVERNMENT BENEFITS MINE AND YOURS... I BELIEVE Q LINK SHOULD PAY ME FOR MY TIME AND ENERGY AND THE EMOTIONAL DISTRESS THEY CAUSED ME.. I'm grateful that the emotional stress from Q Link hasn't caused me to have a seizure. Please, don't waste your time with Q Link.

5 years ago

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Kathy Singleton Munster, IN

Q link wireless has terrible customer service and they are Liars I have been waiting on my SIM card kit for a month when I call them I get the same scripted answer that it will be shipped this week and I will receive a email when it’s shipped it’s been 4 weeks I also keep getting a email saying my service needs to be active or I will loose it I can use what I have not received it’s a shame they are charging the Government for this and we the people suffer and never receive anything. Terrible service

5 years ago

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Sybil Noble Kansas City, MO

WORST COMPANY TO DEAL WOTH THEY GET MONEY FROM THE GOVT BUT PROVIDE HORRIBLE SERVICE (WHEN YOU CAN GET THROUGH GO THEM) THEY'VE PROMISED ME MY PHONE IS ON ITS WAY FOR 5 MONTHS——STILL NO PHONE……CUSTOMER SERVICE PEOPLE DON’T UNDERSTAND ENGLISH (LANGUAGE BARRIER —-BIG TIME!!!!!!!!!) I AM SICK OF DEALING WITH THIS COMPANY!!!!!!!) IF I COULD GIVE THEM ZERO I WOULD——ITS VERY FRUSTRATING!!!!!!

5 years ago

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Bl Griesbach Oshkosh, WI

This is the worse company ever.... Do not chose this one.. Called customer service numerous times received no help they rerouted my call so many times that it finally hung up takes forever to get to a live person that is no help if the government is paying this company it is totally a waste of tax payer money. The government should check and see how many actual people can use their phone ...I am one who cannot

5 years ago

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Danell Sweringen La Center, WA

My free phone was $59 not free. No tablet even though they said in march I would receive one No data no wifi I have complained. If you use it to call it doesn't work. The phone is all advertising. You can't use it. They refuse to provide the what they promised. THIS BUSINESS IS A SCAM THEY NEED TO BE SHUT DOWN AND PUT IN PRISON FOR STEALING FROM THE GOVERNMENT

5 years ago

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MichiganMama616 Grand Rapids, MI

WORST CUSTOMER SERVICE ON THE PLANET. Yes, it's a free government service, but good luck ever getting a human. I've spent hours of my life trying to resolve issues that are still not addressed. Paid for a new phone never received. Send in paperwork many times they say I didn't. Now they shut the service off saying I have free service twice which is a total lie. It's a complete disaster. Would probably be a better idea to just pay $15 a month with Mint wireless. I think that's what I'm going to do.

5 years ago

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Digitalis Etherium Sacramento, CA

Absolutely terrible. They run a throttle lottery. One month you may have good service. The next .5 Mbps if you are lucky. Spent 3 hours on hold to contact customer service and was at 39 minutes remaining the entire time. Do yourself a favor. Get Visible. It’s amazing service on Verizon towers and it runs 25/mo on Party Pay. Right now they have a code you can add at checkout 3for20 which gets you your first 3 months at 20 dollars. I just switched back to them. I never should have left. Even for free. Goodbye forever QLink!

5 years ago

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Negan Anderson, SC

For everyone that is complaining about these free phones. ITS FREE , you don't have to buy data or minutes in fact imagine this is a phone from 1995 , no internet just use it for short basic texts and to actually talk on. You won't be able to use facebook or other apps since it's a dumb smart phone. It's just BASIC people , stop expecting premium service.

5 years ago

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Karl Lafler Washington, DC

Not really wanting to complain about free phone service, but customer service is virtually nonexistent. Lately I've been given what they term unlimited data. That's deceptive. I typically get about 5 to 10 minutes of data. And then it cuts off. Turn data setting off and have to wait about 15 minutes for it to resume. Comes at a trickle. It will likely take 30 minutes to write this review. Just awful. Thanks for the free phone. Not trying to be ungrateful. At least the phone works and texting. But internet, forget it.

5 years ago

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Doug morrow ,

This is my second go with link. I hated the android they provided so I acquired an iPhone this time which they said was compatible but became incompatible. I tried another iPhone and a LG android phone that was not locked but no good. I think they want people to purchase one of thier crappy devices. BOTTOM LINE.... QLink sux along with safe link and life wireless and all the other ragheads

5 years ago

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Robert Rowley Tucson, AZ

I've been approved for some time now and am trying to move my service from SafeLink to QLink as SafeLink has me paying for service. I've tried over and over to find out when QLink is going to send me a sim so that I can eat rather than buy airtime and yet QLink refuses to answer. I've been trying to get this sim or an answer for over a month. If this is typical of QLink "service" I would warn users to stay away.

5 years ago Edited September 14, 2021

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janet stone Hot Springs, AR

I signed up under a program that included a 'free' smart phone. I rec'd an e-mail saying minutes have been added on 1st about 2 months after I applied, but no phone. 3wks later I call in response to email I must recert or lose my phone service. I call and am told I must purchase a phone or bring my own. NOT WHAT I SIGNED UP FOR. ASKED TO SPEAK WITHSUPERVISOR NVER PICKED UP BUT THE EXPECTED WAIT TIME KEEP GOING UP FROM 14 TO17 TO 24 MIN ETC AS I WAITED!!!

6 years ago

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BWCKILLIMIGRANTS

Government pays theses criminals for your free cell phone data minutes and then qlink cuts after using 5gb of data it's spouse to be unlimited but that's big lie by qlink so basically it's all a lie by qlink do not go with these they won't be business much longer

4 years ago

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Lynn Nielsen Herriman, UT

The problem with QLink is that your customer service people don't speak good English and it's hard to communicate with them, but I love the service.

4 years ago

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Rosemary Cranmer Charlotte, NC

I needed help in saving this is great for those who can't afford a phone. I only have one complaint when I get calls they break up. Or no signal

4 years ago

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Rita Hopkins Austin, TX

I like the way it's reloaded automatically. I love the price and convenient service. I don't like that I don't have internet service provisions.

4 years ago

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Alex Sieracki Gastonia, NC

I love the help and consideration but I am still waiting for my free tablet now for over 6 Months and was approved 6months ago!!!!

4 years ago

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Jennifer Trujillo Helton

Good for help with free government phone and plan. I wldnt have a phone or plan if it weren't for u all at Q-Link Wireless. Thank You!

4 years ago

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John Scarberry Pocatello, ID

I think it's great for where I live I get good service considering most of cell phones and service companies don't work up here

4 years ago

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luzayikusu manuana Newark, NJ

Q link work good but some time I lose connection I don’t know if is my phone or the service. But for the phone call Qlink is excellent 👍🏾

4 years ago

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Mr Smith Louisville, KY

I ordered a phone over a year ago. I never received anything but a sim card and no phone to insert it in. This is the worst customer service I've ever experienced. Why do they still have the government contact? This is a horrible company!

4 years ago

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Yvonne Metairie, LA

Best of ALL IT IS FREE! I'm disabled and have no income to pay for phone service. Very pleasant and professional customer service. Thank you QLink

4 years ago

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Chris Perez Phoenix, AZ

I absolutely love Q-link. Great service all the way around! You can't go wrong with Q-link wireless.

4 years ago

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patricia carlile

Excellent customer service the enduring meltdown issues with devices LOL thank you for the great service keep up the good work

4 years ago

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dwight eubanks Hillsboro, OR

My experience with Q Link has been Ideal. I have never had any problems and I foresee myself becoming a permanent Q Link Customer.

4 years ago

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Tina Garrett Wentzville, MO

I have pretty coverage for my area. I'm in a rural town with few providers, so I am just lucky I can connect to qlink!!

4 years ago

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Shamiko Truss-Mathews

The service is good and reliable. I have not had any connection issues or slow internet concerns. My experience has been great overall

4 years ago