Name: Q Link Wireless
Rating: 3.8

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Daniel Schonberg TX

It's been good and upsetting sometimes but, it's all good. Ido use my phone 5-6 time's a month most of my family has passed and friends. But, I do my best. QLIINK has helped me out greatly. Thank you..

4 years ago

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Tammy Bright Lexington, KY

Qlink allowede to still have a phone when it was hard to afford one. Having the phone allowed me to stay in touch with my doctor's and other important people I needed to hear from. When there was no internet, it allowed me to get emails from my account.

4 years ago

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Teresa Lowry Columbus, OH

I purchased a smartphone in 2020 for 112.00 then you upgraded network and i had to buy a new phone but couldn't afford to. I bought the cheapest phone for 25.00 but it won't hold a charge and is super slow. Then I was sent a tablet and told to put sim card in the tablet but the sim card in phone is to small. Your customer service takes forever to get through to someone. Very frustrating

4 years ago

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Cleitus Ross Kansas City, MO

Had a few problems with sim cards and reception but after speaking with cutomer service,all was taken care of eventually. I like the service and I have to so far so good. thank you

4 years ago Edited February 7, 2022

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Teresa Olliges Leopold, IN

QLink has been very good to work with. I don't have any costs associated with my plan & the service is good. I was with Verizon, and although I had good service with them also, QLink offered my same plan at no cost since I'm a Senior citizen & on a limited income. Thank you QLink!

4 years ago

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RAyneisha Apopka, FL

Good 😊 in the morning minutes on ur phone. Service experience and advice customer service support and advice. Qlink wireless charging case up for work. Tommorrow on ur phone

4 years ago Edited February 14, 2022

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lanette townsend Vero Beach, FL

I really like the fact that this plan allows us to have phone and data service at no cost. In these uncertain times, I'm relieved to know that our wireless bill is covered for now. Talking to family and friends is so important to us, and we are able to do this thanks to Q-link wireless.

4 years ago

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Sunshinedk68 Punxsutawney, PA

I love the free service because I'm a low income senior but I do have a few problems with the service. Alot of calls go straight to voicemail without ringing. Can't send photos to some people. Lose service when I go a few miles out of town. But I guess I have to learn to live with it.

4 years ago

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Jessica Cunningham Portsmouth, OH

I love my service with Q Link wireless! The biggest problem is that there is not a wide variety of cell phones to choose from, with that being said I feel that if there were better selections of cell phones the more customers you would have iv been told this by alot of my friends when I tell them to switch

4 years ago

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Gary Cotter Greenville, OH

I've had q link or a few years. I didn't like it at all.The phones they give you was of the cheapest quality. I bought a used good Motorola phone. that qualified for the byop program. And I havent Had any problems since

4 years ago

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Michelle McCoy Baltimore, MD

I like the way you guys always refill my account on time. Q link always make sure that my information is correct and nothing has changed. I just have a problem speaking to someone about my phone lost. I don't like the fact that I have to buy a phone and it's a older phone.

4 years ago

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Dennis Schramm Bridgeport, OH

I still dont know why you dont tell your customers that there phone is glass..Ive never had a smart phone,Im 69 years old and I didnt know it was made of glass.. Gee,,Guess what happened... CHINESE JUNK!!! COST ME FOR 2 PHONES!!! THANK YOU!!!

4 years ago

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Lee Newman Kenton, OH

Original phone I was sent in the beginning was garbage Ordered a new and better phone which had issues after a few months Now can send and receive text messages but cannot make calls Only receive New sim card makes the phone useless

4 years ago

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T Reisterstown, MD

Hi well my phone appears to stop working in the midst of it operating every season since March when I was having major issues.. My phone stop working on last Friday which the day before that I went online to use a different phone and to receive a SIM card from them. I received the SIM card and the phone that I wanted to use, one of the employees was telling me that it was not compatible but it was. Any who they deactivated my SIM card and will turn my phone off within 48 hours. Until one week- ten days for me to receive another SIM card. Too much Drama. I really prefered Assurance Wireless over Qlink. Qlink really must be able to adapt to the needs and wants of their customers. Disappointed with their long waiting period. Every senior should have a landline. Which is too expensive for all of us.

6 years ago

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Deb Strother

In my opinion Qlink is a very good choice for customers who are low income and are in need of cell phone service. Once service is set up they send you monthly statement. And the cell service is as good as your other service providers. The cell phones that they send are smart phones , but they are not that great.

6 years ago

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Bill Cicco Broken Arrow, OK

Whatever the issue/help I may need from Customer/Technical Services, I am always directed to the Web Site for support, despite the fact that the information available may not address the problem. Repeated attempts to convey, by email messaging, that a particular issue is not addressed sufficiently to resolve it, the email response is scripted text, directing me back to the web site that, once again, is insufficient to resolve the problem.

8 years ago

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RoK LeGarda

I'm very grateful for this service and thankful for its availability. I first began to use it a couple of years ago and I've not had any major problems with the service at all.

4 years ago

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Betty Spotts Anderson, IN

Wow..seriously.. I have been on the phone at least 4 times with people today. I applied because I needed the service, which I had no problem. Within 48 hours I received the SIM card. Now, they asked for information to confirm that my phone was compatible before sending. So, I put the SIM card in and it says "invalid SIM card", so I call the 888 number, but wait... I couldn't call from the phone, because it stated " cellular network not working "... I put my old SIM card back in and call, they go through this whole sales speil, they won't listen, I already have signed up, already approved, they sent me a SIM card, that says it's invalid.. Go through all the talk again about what is happening.. Then they tell me to call the 305#.. Seriously?? As I stated, I called like4 times, " their recorded, check it out ".. 4 times listening to rude people Not Listening!! Each time they said same things, have to listen to their speil.. I asked for a supervisor, was hung up on.. So, still no help..still can't use the SIM card..and they could care less.. I just want to have phone, without issues..

4 years ago

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Rene Fleming Washington, DC

What i like the is the way they have helped me with free phone service during the hardest times ive had in my life thus far. My dislike is not being able to get a hold of a representive to talk to to get help on past situations. Also i cant even quarter way across my county without loosing phone service,really aggravating..

4 years ago

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Katherine Blankenship

I like the service I get. Just need help getting my phone to another phone. Phone number is assigned to not working good. Would also like my number to changed to my LG phone #

4 years ago

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Khana Lee TX

As up to date the phone service was excellent....Costumer service was decent. However, being routed over seas to speak to a person from a different culture is somewhat difficult when it comes to semantics..

4 years ago

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Mike Guilford Bryan, OH

Everything went great I filled out the application and qlink sent me a sim card I installed it and my wife finished and my phone was up and running it has service me flawless for the first month

4 years ago

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Dara Roy

Im super grateful to have this option when I struggle or fail to afford a phone on my own . I’m able to call for emergency help, access resources, and communicate with everyone I need to. Thank you for your help

4 years ago

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jesse rios Phoenix, AZ

I use this phone as emergency phone and also let my grandson use it for when he goes away for weekends with his dad so he can contact us if he needs us but phone is not the best and need to replace

4 years ago

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Janice Green Pennsville, NJ

Its ok but it nice you get unlimited but you have to pay full price to get a phone for your website. If your on limited income or assistance why would you make people pay for your phone instead of giving one with the service.

4 years ago

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Christine Miller Barberton, OH

If you have any kind of problem or question s, Q Link is right there to help you! They are very friendly folks that are happy to help you, with any problems. I'm very pleased with them. Thanks Q Link 😉

4 years ago

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Marilyn Lee Hicks Spokane, WA

I am very grateful to have this free phone service. Without it, I would have trouble paying for a phone. The quality of the phones is marginal but I'm happy to have the security of this program. Thank you!

4 years ago

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Becky Olathe, KS

I’m very happy with my service. I’m still trying to learn everything about the phone. I was wondering if you could send me a book about the different things that I can do with the phone that I have.

4 years ago

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Estanislao sr. Rodriguez Austin, TX

promt always a person gets on the line with me a client. very informative and helpful iv interacted with customer sirvecies at qlimk wireless I did not have a long wait on hold .Etanislao Sr

4 years ago

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Glenda Butcher Roslindale, MA

Most of the time my phone works sometimes it doesn't it all that matters is it will call in and out it sucks when I'm trying to do something and it won't connect to wifi that's available

4 years ago

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Florence Duheme Amsterdam, NY

Recently I was ill with COVID which delayed my activating my phone service. I appreciate the patience that was appreciated. The setup was simple and I plan to keep my current phone number.

4 years ago

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Kent Norwood Houston, TX

There's nothing that I can fault with the service or anything else. Hasn't had any dropped calls,even when I was o out of town out in the country where you normally can't get service it worked great.

4 years ago

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amy gibb

Q link has been a life savor and I appreciate everything they have done for me in making my life manageable and better. Thank u for the help it has been awesome and I’m very grateful

4 years ago

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Dianne Comly

Not always able to get service.. its very annoying that certain aces aren't available. Such a shame I like the q link but when im not able to make calls or send text because im out of service area its very disheartening..

4 years ago

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Jessica Deshotels Allen, TX

Very nice reps but I can't access my phone bc it's broken. I tried getting my number ported out to cricket in the past bc I have no service and they would not give me my account number our porting pin

4 years ago

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Michael Henderson Billerica, MA

The service is good I was promised free cell service and I would be able to keep my prior number and they have backed up their word. I am satisfied and enjoying free call and text.

4 years ago

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Ruth Trent Beckley, WV

I'm so thankful to have a phone that's accessible when I need it. It also provide a means of communication for my doctor appointments and a way for my family and friends to stay in touch.

4 years ago Edited April 4, 2022

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Ronald Schaffer Schnecksville, PA

I've started using the service your providing for me for about a week now. I am sastisfied so far with the progress I have been making with my new phone & service provided to me. THANKS AGAIN..................... RONALD

4 years ago

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Judy Johnson The Bronx, NY

My experience with Q Link has been ok. It could have been much better. The first thing was out of the many people I spoke to, not one of them took the time to explain how to prepare your phone for the q Link sims card. Or anything else at that.

4 years ago

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Lori Hedin Virginia, MN

I love the service so far. But do have trouble with data. sometimes it just don't work.. I had bad experience with the phone I bought from Q link. but since I got one else where the service has been good

4 years ago

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G. W. Columbia, SC

Delivery of startup kit was quick. It took a few phone calls to get service running and was difficult to actually talk to a live individual for customer service. I had to correct my phone number, lost my original voicemail message due to customer service not communicating and getting proper understanding of how to resolve service requested.

4 years ago

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Madison McGuire Orlando, FL

I didn't like qlink at first. The qlink phone was horrible. Then I put the qlink sim in a Stylo 6 and it worked great and made it a much service. Customer service isn't the best, but the service is great

4 years ago

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Letausha Orebaugh Philadelphia, PA

I think its great that people like me can get a cell phone and service for free.Its not every day you get something free.so Thank You So Much QLink Wireless for saving me a whole bunch of money!!😃

4 years ago

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Kay Vaughn Fulton, MO

Very good company helping out disability & seniors & low income people to have phones that are available to us all, I appreciate your services & Thank You!

4 years ago

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Tony Pullan Salt Lake City, UT

It's good. Wished I could understand the agent a little better..but in the end he got me up and running despite the language barrier on my part..the agent understood me just fine..

4 years ago

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jerrbear peoples Farwell, MI

Pro is its free...cons are...i talk on phone and every 15 minutes the phone call is cut off..75 percent of time is very slow..i type 3 letters and it lags and shows up after typing third letter. So it can be very slow..

4 years ago

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Shawn Stevens Montgomery, AL

Qlink is a lifesaver and very sufficient economical way to go through these rough times. I totally appreciate Qlink and the opportunity they have given me with usage of communication

4 years ago

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David La Fleur San Antonio, TX

What can I say I haven't had any dropped call problems like most people talk about it was really easy for me to set up having Unlimited talk text and data is nice don't have to worry about fixing to run out

4 years ago Edited April 4, 2022

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Olivia Vega Corpus Christi, TX

Qlink has been a blessing for me,I'm on ssdi on a fixed income so I live pay check to pay check.My Qlink services ate at no charge,I have had no issues,I kept my old number and my smart phone.

4 years ago

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Jopey Loerzel Arlington Heights, IL

Decent service,decent plans.i enjoy the fact that it's free reliable service to cover the basics. Just wish there was unlimited data on the plan I have,only have unlimited text and minutes.

4 years ago