Name: Q Link Wireless
Rating: 3.8

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Sheila M Princeton, NJ

Q link replaced a damaged sim card and a sent new one fast. Customer service was very professional. Service works well for me. Sheila M.

4 years ago Edited February 4, 2022

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Joyce Davis Twinsburg, OH

There are a lot of "dead zones" in my area where I either lose a call I am on or I cannot call at all. When I am able to call it is very clear which I like.

4 years ago Edited March 1, 2022

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Misty Pritchett Woodstock, GA

For the most part its great. I have some issues sending and receiving texts sometimes but its free so I can't complain. 😁

4 years ago

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Gustavo Diaz The Bronx, NY

I like the facts that I get a free tablet on the other hand is very slow and with low capabilities. I am also getting lots of spam and advertising.

4 years ago

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Beth Ann Lewis

It is easy to stay connected to my loved ones. Was great that I could keep my old phone number and phone. Thank you for your service

4 years ago

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George Winkelman Windber, PA

Service is very needed and appreciated thank you for this service hopefully it doesn't get downgraded in future

4 years ago

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Suryakant Patel Duluth, GA

Very good service 👍 I am your customer FROM 2016 ,some problems seen But already solved by customer service, 👍 Thanks to qlink team

4 years ago

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Joe Balnites Canton, OH

It works great most of the time. But it has its moments. Example sent a text message they never received and or getting it days later

4 years ago Edited March 1, 2022

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Cf Eldridge Tifton, GA

It's OK unless you have to call their office. Instead of Telemarketers calling you, they are on the line trying to sell you something before you can speak to a representative of QL. I tried to call twice this morning, and I still haven't been able to talk to anyone at Q-Link.

4 years ago

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laurie keefe Syracuse, NY

If I could give 0 stats I would. Have had terrible experience with this company. My phone only works if I am near wifi. Called several times about this problem and still no resolution. On hold now for over 40 minutes. Canceling and going elsewhere. Dont waste your time

4 years ago

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Jennifer Mount Vernon, WA

Was supposed to receive a free tablet around June that never came? I did receive a manilla envelopes with what looked like a receipt and order of some sort around that time. Not long after this I read an article that explained how their business site in Florida was raided by the FBI. So I can only assume that's why my tablet never came???

5 years ago

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Dolie Lo Rochester, MI

I like that it's free. I haven't used my phone in months and it's still on. I went on the website and they had phones for $25.95 and I ordered it and the charged me 69.95. For a cheap alcatel. I requested a shipping label to return the phone over a month ago and still have received nothing!

5 years ago

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Michael walsh Phoenix, AZ

I ordered a phone back on March 25th it is now July 30th 2021 and they still have not sent this order out I have called emailed them I get the same answer they don't respond at all to any of my emails the only answer they have given me thats true is they have no idea when it will ship out but soon I have been told this for months now and its old

5 years ago

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Leslie Creech Cumberland, KY

I order a cellphone a month ago and I still haven't received it I have ask for help from them they just give a run around when I type my tracking number it says that its delayed at a ups port in Lexington ky damaged I'm not impressed with the company at all I wont never recommend them to no one buyers beware....

5 years ago

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Roger Datt Fort Valley, GA

Customer service put me on hold for 2hrs. And told me after midnight to restart my phone. I did and still got no Data. I can't use GPS or check my email unless I have wifi. THEY LIED TO ME about data. That new tablet is CHEAP TRASH AND THE SIMS CARD IS TOO.

5 years ago

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Ronald L Webster Houghton Lake, MI

They are untrustworthy and they lie to there customer and will put you on hold for over 3 hours after being told that your call will be answered in 1 minute, they never return calls or answer your emails that suppost to be answered with in 3 business days, I'm still waiting for answers, still on hold after 3 hours of waiting

5 years ago

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Pat kir East Berlin, PA

The worst of the worst. Has so far taken me 13 hours try to cancel my account. They continually give me a runaround. I have spent two days on this. Stay away. Not even close to being amazing. I had no opportunity it is already listed this way

5 years ago

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edwin lugo New York, NY

FREE service COSTS TOO Much! The phone and SMS work great but the LTE is Horrendous more over non existent. The speed test shows a terrible 48KB not even one MB, worse than dial up. Free Unlimited Data is a myth.

5 years ago

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Alexis Hamilton Scottsburg, IN

Mobile data quit working after my "monthly refill". Apparently several people are also having this issue. I switched to a newer phone than can handle 5g. That didn't work. I spent all day attempting to resolve the issue with a representative to no avail. If not solved soon, I'll have to find another company.

5 years ago

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Jessie D Pittsburgh, PA

I bought the $30 unlimited data, and minutes on Dec 21, 2020 . They stopped my unlimited data service for high data usage on Jan 3, 2021... when I bought unlimited data.. how does that work.. I'm never coming back to that again..

5 years ago

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Gina Cooper Prairieville, LA

RUDE CUSTOMER SERVICE!!!!!!! WHEN I ENROLLED IN AUTO REFILL TO SAVE 5.00 A MONTH AND TOOK A SCREENSHOT TO MAKE SURE I DID THEY STILL CHARGED ME 30.00 AND WHEN I CALLED CUSTOMER SERVICE SUPPORT TO GET THIS FIXED I COULD BARELY UNDERSTAND THE LADY AND SHE WAS RUDE RUDE RUDE!!!! THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN A LONG TIME!!!!!!

6 years ago

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Evelyn Lamar Portsmouth, VA

Phone service is great but the phone I brought the speaker is very low and hard to hear Evelyn Lamar

4 years ago

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Phyllis Kratz Equality, IL

Had problems with set up and could NOT get through to customer help after spending 5 hours of hold time from 6 calls.

4 years ago

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Brenda Peters San Antonio, TX

very good company to be with they let you know what to do keep your service and how to do it

4 years ago

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Travis Young Chicago, IL

I really like the service. I just wish that I had service in more places. It’s like I’m constantly loosing service

4 years ago

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Arliss Lee Vancouver, WA

Customer service is always ready to help the people are friendly and always courteous in these days that's hard to find

4 years ago

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Raylene Prettyontop MN

Happy with it keep up the good job. I am unhappy cause it doesn't work at my home , so I have to come to town area to use it or make a call.

4 years ago

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jay Miller Martinsburg, WV

It's a good phone to used when u don't used a phone like that to be paying a high cellular bill but good phone

4 years ago

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Curt Montague Hill City, KS

Good dependable service. Last year when I went on a trip, I frequently had poor service East of Missouri.

4 years ago

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Rondee Striegel Phoenix, AZ

Works good most of the time. Text messages are slow to come thru when you first power up your phone.

4 years ago

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Bonnie H Thomas Nitro, WV

I really appreciate this service, don't like phone I chose but will swap that out as soon as I can

4 years ago

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Sharon Trible Princeton, IN

I am really greatful for this service helps with my budget since I am on very tight money income. Thank you

4 years ago

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Christopher Rarrick Lynnwood, WA

I like the uninterrupted service and unlimited service plan that helps me always keep in touch with family n friends

4 years ago

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Dawn Pattioay Pattioay Hilo, HI

Reminders and when you need help to understand something they’re there to explain a great job in this area ok aloha.

4 years ago

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Sandra Pena Lavaca, TX

I don't like all kinds of people from around the world Call this Number day in and day out and with text messages to .. Sometimes I have to turn phone off ..

4 years ago

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Rose George Beaumont, TX

Qlink wireless was helpful in me keeping my old number when I transferred from AT&T to Qlink. I like Qlink services.

4 years ago

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Marta Gonzalez Brownsville, TX

User friendly. The only problem I find is that it is very hard to speak to a real live agent.

4 years ago

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Syvilla Hennings Chanhassen, MN

It's nice and convenient it great to have . do they come larger I have RA and sometimes it hard to hold

4 years ago

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Rodney Caston Chicago, IL

The service is great can get in contact with anybody I need to with no problem thank you again

4 years ago

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Scotty Kilgore Cleveland, TN

It's a really good thing that the government has done for us that's very good job I rate it 5 stars for sure.

4 years ago Edited April 4, 2022

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Frances Veronesi Baytown, TX

Enjoy the phone service and dataservice at least I don't have to worry about the price of the service each month unless I go over the plan

4 years ago

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Gail Carver Floyds Knobs, IN

I think it is great to have services like this for people who can't afford any phone service. Thank you Q Link

4 years ago

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mark tribble Silver Spring, MD

I like that I can get it for free. Don't like that it's slow and coverage comes and goes where I live

4 years ago

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Viola Streight Marietta, OH

It works great in most places but because of low signals in our apartment it doesn’t work to well at home.

4 years ago

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Brittany Robinette Boyceville, WI

I am struggling with finding a place to live. My Q-link is so beneficial to call and see if there are any openings.

4 years ago

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Twila Gillis McKinney Phenix City, AL

Always there in case of emergency. Disability causes me to need it for when I need family or emergency services

4 years ago

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Allison Wilson Chicago, IL

Great service customer service is great on helping with my plans I have bad reports on Qlink

4 years ago

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Joyce Nickel Pompano Beach, FL

It's so easy to sign up for the service. Ive had no connection problems. Only issue was I didnt receive my tablet.

4 years ago

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DeAnna Hoskins Xenia, OH

I've only had a couple of problems with my phone and service but they did a good job at resolving them quickly.

4 years ago

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Linda Hollis Philadelphia, PA

I like the fact that I don’t have to contact my provider about issues. My services are automatically filled! Thanks!

4 years ago