Q Link Wireless

QLink Wireless, provides LifeLine service to low-income Americans. I'd like to share what I went through so others may benefit from my experience. I would also like to note that QLink is changing its name to Hello Mobile. New name but assuredly the same horrific service. This entire matter started with a simple desire to move my QLink service from the very basic phone that QLink provides to my own phone. The following is what has transpired since I placed an order for a SIM card. On December 20, 2020, I called QLink customer service to inquire about QLink's BYOP (Bring Your Own Phone) program. Prior to calling, I confirmed that my BYOP phone was compatible with QLink's service. The QLink agent placed the order for the SIM card. On December 21, 2020, the order for the SIM card was processed and the service on my existing phone was terminated. QLink Customer Service NEVER advised that ordering the SIM would terminate my current service. I have lost valuable appointments because attempts to confirm those appointments were to my now terminated cellular number. As of January 8th, I still have not received the SIM card. Since QLink terminated my phone service, I had no way to contact Customer Service. As an alternative, I attempted to communicate with Customer Service via email. NONE of my emails received a response after several days. Even if I had a working cell phone, the wait time to speak with an agent is often in excess of 60 minutes. Desperate to have my phone service restored, I started to investigate QLink to try and find a phone number of someone that could help. I came across a number listed on a Facebook page for Quadrant Holdings. QLink is a subsidiary of Quadrant Holdings. Using the phone number listed, I was able to reach the Executive Assistant to Issa Asad. Mr. Asad is listed as the CEO of QLink. A woman by the name of Lucera (spelling?) answered the phone. She was kind enough to listen to my concerns. She acknowledged my concerns and agreed to investigate. One day later she called to follow up on my concerns to deliver some additional bad news. The SIM card sent wasn't even for my own phone. It was for the phone provided to me by QLink Wireless. Lucera informed me of another problem. The phone that I was told was compatible with QLink's Wireless network turned out to be incompatible with QLink's network. So in the end, all my efforts to move my QLink cellular service to my own phone were a complete waste of time. The only remedy that Lucera could offer was to send me a new QLink phone. After nearly two weeks without phone service, QLink made no effort to expedite the delivery of a replacement phone. Delivery of a new phone was estimated at 7-10 days. The lack of phone service has created many communication problems with health care providers. Why? Because QLink terminated my cellular service with any notification. On December 31, 2020 at 9:09 AM, I received a voicemail from Lucera at an alternative number I provided to QLink with a request to return her call. Of course, I had no way of returning the call using my own phone. The number Lucera provided was the main Customer Service number for QLink. When I called the number Lucera provided and asked to be transferred to her office, I was informed by the agent that he had no idea who she was and he no capability to transfer a phone call. Why would Lucera instruct me to return her call when in fact there was no way to reach her? Later that same same day at 1:06 PM, I received another voicemail from Lucera indicating that because I filed a complaint my service had been canceled. Most companies would take some measures to resolve the numerous failures I experienced. At the mere hint of a complaint, my service was canceled. Upon receipt of that notice, I attempted to move my LifeLine service to another company. My request was rejected because I was informed that I have LifeLine Service through QLink. Good riddance. QLink Wireless is an organization that is grossly incompetent. QLink has consistently failed at every step. The CEO has the audacity to boast about the pillars of excellence to which his companies strive to achieve. There is no excellence.... only incompetence. Issa A, the CEO of QLInks parent company, Quadrant Holdings makes a profit by engaging in predation on low-income Americans

QLink is junk...worthless...inferior network...Every month they slow down internet connection or just have crappy network all together. This has been going on for four consecutive months. They claim to provide 3 gig of free data but as soon as you hit around 0.6 gig, it is slowed down to a crawl. As a test, Browser download indicated 45 mb download would take 2 hours. Never try to apply for job or upload documents using QLink, never. Tech support is worthless, long wait and all is done turn it off...turn it on...take batter out...do a dance...once one of them was smart to reset something that took 24 hrs that did cure the issue but just once and every time I asked for it they refuse to admit it is their miserable setup and not the device. Stay away

Terrible Company! They do not provide consistent and true wireless service . The customer service is very bad when you call and try to get help. The representatives place you on hold for a long period of time and then you are transferred to a survey line to complete a survey. They do not provided you with free data service as they promise. You do not have coverage outside of your home. The coverage goes out once you move away from your home address. This service operates like a landline. DO NOT WASTE TIME SIGNING UP WITH Q-LINK. They are getting paid apparently by the government to offer free service and are taking advantage of vulnerable customers who are unemployed and can not afford a phone. CONTACT OTHER WIRELESS COMPANIES FOR BETTER SERVICE. I was suppose to get free service through lifeline since I am unemployed but Q-Link is not providing me with consistent service and I can not use my phone service with them when I leave my home as they promised I could. FALSE ADVERTISEMENT!

Qlink provides a good service with its Lifeline program. However, Qlink has terrible customer service, they over charge for replacement phones, and they knowingly (allegedly) give false device specs on their website. I ordered a replacement phone and they moved my service to that phone and then proceeded not to send it to me. The whole story is more frustrating than that. For instance; when I received the phone, it was a refurbished model and not a new phone. I filed a dispute with my card company and a complaint with the Federal Trade Commission. The result was I got to keep the phone I told them not to send after their severe ineptitude to attend the very simple situation; and I got my money back. My advice: don't ever buy a phone from the Qlink website and if you do, confirm that they don't move your service to the new phone until after it has been received.

NOT GOOD! Their left hand doesn't have a clue what their right hand is doing at that company. Fill out the application ,sent in all the required paperwork and wait,wait,and wait. Then your status says approved but nothing happens, so good luck trying to contact them by phone to see what 's wrong with the status of your account. If your lucky and can get through the automated complex answering system menu you may get lucky and finally get a operator which may not be of any help because you have a hard time understanding what they are saying in broken English. EMAILING THEM? Forget that! You keep getting a standard reply letter which tells you nothing. Bottom line the headaches to use their services is not worth it.

The Qlink furnished ZTE phone has a plastic touch screen and this should be avoided at all costs. Plastic touch screens can easily become inoperative when exposed to dirt and various solvents. My ZTE phone's touch screen completely malfunctioned and nothing could restore it. I was so upset that I took a hammer and smashed the phone to pieces! I went to AT & T and they explained that cheap phones have cheap plastic touch screens. High end phones like iPhone have glass touch screens and work so much better. Qlink wireless gave me about 10 GB for a hotspot. However, after every few hundred MBs, they stopped my service and requested that I add more data, even though I had several more GBs of data. They told me to reset my phone, but the problem never went away. When calling people, they often tell me that my voice fades in and out. This upsets me and the people I talk with. Customer service is lousy - I often can't speak to someone in customer service, and when I do, it's a foreigner that I can't really understand. Conclusion: QLINK WIRELESS BASICALLY STINKS!

My experience with Q link so far has been poor...i mean really bad. I dont even yet have the phone they provide because i recently applied, but it was impossible to get thru to customer service by phone. It took over an hour to muddle thru the application process. The web site just kept looping back to screens i had already completed...which is why i tried calling. Was unable to upload the documents required via the website. I am switching from Assurance Wireless because of dissatisfaction....which i used after dissatisfaction with Cintex. Seems all these Lifeline providers provide poor customer service and poor quality phone service. Another govt program being abused by corporate America!

i applied for phone service and you sent me a HORRIBLE little crappy smart phone !!!! (SUPER CHEAP!) so i had to go by a NEW phone since my my really nice expensive phone that i got for my birthday wasn't compatible with YOUR service. After going around on the internet to find out what cellphones you accept., i buy one , call you so i can up grade, you tell me by email my phone is compatible and you have shipped a SIM card to my address for my new phone. great ! NOT !!!! ITS BEEN 8 DAYS ! oh BTW? you cut off my phone service the day after i applied for the upgrade !!! some life line !!! pft ! today the sim card was suppost to be delivered via UPS ???? I called them wondering where my package is ? the said they sent it to my local post office and i should get my sim card in 1-3 days !? i dont understand why you cut my service since i DONT have a sim card in hand yet?? also what really has me pissed to the hilt is trying to get in touch with a REAL, ACTUAL person , if that is even possible ! for this hassle and EXTRA cost , i could have stayed with boost for cheap. its gonna take me 2 years to recoup my investment in a new phone just to use your service.

I'm going through the phone unlocked link they recommended and waiting for the unlock code so far they have been very helpful . Thanks

This was a government phone I was supposed to get free monthly minutes every month I had unlimited docs and text now I have to pay for it I just don't get it

They provide great service at all times so when you need it , it's there for you anytime and all the time . Thank you Q-link for your time . Sincerely , Tim E.

I like that i have signal when i need the most and every month i have my minutes with out worry to think that i have to pay anything im glad for that.

I loke this provider because it work everywhere I go but the data on my plan it doesn't work sometimes. I don't know why? Company is good

Well my issue with it is the number I was given is being called all the time and text all the time some are scams and many of them highly inappropriate and they are not people looking for me. I was even sent an un-solicited picture of a woman with no clothes even after asking to stop.

Where I live phone service in not well. A lot of my drop and no service is available. Most of the time I have to stand out. My problem is signal in rural areas.

The service is great just have a problem with my iPad you have given me. I can not get it to work how it should on the internet so I can not use it

It’s ok I don’t know why we have to pay for a replacement phone because the SIM card has been updated. If the SIM card is not compatible with the phone we should get the replacement phone for free with no charge

I like this service you provide much better than the phone contact I had before better call with less drop calls and I can use it without going to the middle of the road lol

Your crew has speech accents need to speak clearly and louder ok otherwise and order should not change for a phone in particular if it is the same price. Mark Mayer

Had trouble getting Tablet for 10.01. Still haven't gotten it; however, ... The service is excellent. I have great coverage and my service never slowed down.

Phone is nice and tablet is great; Service is okay ! Some dropped calls and slow loading .But considering I'm getting talk text and internet for free I'm happy with it.

Good phone service and much appreciated. However, I have NEVER had a promised return response, as promised, when I contact with a question or problem

Ever since you guys upgraded with another company you guys are good I've had no issues since you've done that like I was having prior to it keep up the good work.

Great service . Clean network. Just wish I would have known that in order to keep your phone = . Your previous provider account must be active. I've had that # for 15 yrs!!

Glad they understand that I am very broke and couldn't buy replacement phone right away I appreciate the whole company Thank you

I brought a phone from off they website. And it did not work. Call and left a message never received a call back. Finally decided to call them and was told it was 14 days and I can't get a refund. It was a hot pepper edition. When I first open it to charge it, it never turned on. I would not recommend spending your money with them. Find a wireless store and buy one from them. Then insert a sim card. They phones is not worth the headache.

Well I live in Illinois and there’s a town I was on the edge of. harrisburg which is in between 2 decent city’s and I got no coverage Hope it was a flick and is not like that I’ve only had service for 3 days so to early to tell.

Hello,. In general the network is perfect but in some parts of Florida (Keywest ) the mobile network is weak.

The company is fine,but the products are kind of slow,the tablet especially.But they're very cheap so I didn't expect much. But I am thankful for the program.

Q Link is a good company I always get my time on my phone. The only thing that I would have them upgrade is the ability to for me to call them to talk to a service agent.

I love the phone the benefits that come with it, but the tablet doesn't work as good though. I will referral it to other ppl to join.

I'm new to Q Link service, so far I have to say I like having the free service it's easy to use and gives me some peace of mind. Look forward to the future with your service.

i ordered the 19.99 phone did not like it so i ordered the 85 dollar phone they sent the same phone and refused to take it back 2 month later i tried again and ordered the 100 dollar phone and they sent me a box with headphones in it and are refusing to send me a phone this company is a joke and should be closed down the customer servise did nothing but laugh about so i changed to safelink and they have been great and when you order something it shows up i gave qlink 1 star because i had to again they are a company of theives

ist phone defective after the 30 day warranty (YES,!) DAYS!!); same with the second one! Had to pay $100 for a 3rd phone; 3 phones in under 3 months! If you have to have a lifeline phone for a life threatening condition PLEASE find another lifeline cell provider!!! You cannot trust your physical health and or life to a company that knowingly sells defective equipment