Name: State Farm Auto Insurance
Rating: 4.3

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Nick Hansen Eagle Mountain, UT

We love our agent! He is so friendly and personable. He checks in with us regularly to see if we need anything updated. He also schedules an in-home visit once every 2-3 years to make sure that everything is up-to-date and to answer any of our questions.

6 years ago

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Shedot1 Clearfield, UT

Had State Farm for about 8 years. Was happy until I filed a claim- but not how you’d think. We got into a car accident while moving to a new state. Totaled the car. They paid the claim fine without any problem- in fact we got more money than we were expecting from them, so that was a plus. However, they kept pressuring us to change to an agent in our state instead of keeping the old one because “a local person could offer me better service.” I did switch. Then I found out when you change to a new agent your insurance rate changes, so we immediately started paying for the car accident with a higher rate than before, instead of getting the rates hiked when the insurance came up for renewal in 6 months. I felt like I’d been tricked and changed to a new insurance company.

6 years ago

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Adam Bliss Lehi, UT

I have used State Farm for many years. I have been in accidents and they have helped me through the process and getting my car taken care of. I like the rebate when people are not getting into accidents. Good people and very helpful at all times of the day or night.

6 years ago

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Greg West Valley City, UT

Our cars have been insured by State Farm for 50 plus years. They have been prompt and fair in settling claims and always courteous. Our agent is always responsive to our needs. We have had a couple of accidents that have been taken care of very well.

6 years ago

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Lorna Johnston West Valley City, UT

My cars have always been insured by State Farm. Our agent is very responsive and efficient to take care of our needs. We have had a couple of claims. One was on a car that was totaled in an accident. We received fair compensation and good service.

6 years ago

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BannerEvents Tacoma, WA

We switched to State Farm about 3 years ago and cannot believe how much money we are saving on our home and auto insurance with better coverage. Our home insurance alone is almost half what we were previously paying. We have appreciated quick customer service whenever we’ve had a claim.

6 years ago

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Renee King Baltimore, MD

I have been a State Farm customer for over 40 years! I have both my car insurance and home insurance with State Farm. Whenever I needed to make a claim I found the process very customer friendly. Each claim was processed quickly and efficiently. I would definitely recommend State Farm to anyone looking for auto or home insurance!

6 years ago

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Honey LeBlanc Pass Christian, MS

Our agent, Ollie B, is always helpful. He supports the community and has always been available whenever we have had to file a claim. Although we could find a cheaper insurance, it is worth the money to have such good customer service.

6 years ago

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Kimmi Riverton, UT

I've been with State Farm for years. Whenever I have had a question or wanted to change something they have been helpful over the phone. My daughter recently turned 16 and needed to learn about car insurance. They talked to her on the phone and patiently helped her understand what she needed to know for her assignment.

6 years ago

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Martha Gourley Pleasant Grove, UT

We have been with State Farm Auto Insurance for many years. I had an accident two years ago and they really took care of everything. I was worried about the other drive and they told me not to worry that they were in touch with them and would take care of everyone.

6 years ago

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Juan Beaver, PA

I've been with Statefarm Insurance for about 4 years now and I have had a great experience! I have had to make one claim so far. I got an estimate and a check printed the same day. They have been the cheapest company i have found so far and I couldn't be happier!

6 years ago

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Tony Gibson American Fork, UT

I've been with State Farm for years and they have always been great to work with. They are very responsive when I've needed to use insurance and my personal agent make us feel like he really cares. I have pushed my kids into continuing on with State Farm because we know that they will get taken care of.

7 years ago

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Gail Strother Bentonville, AR

I have been with State Farm for over 15 years. I appreciate the friendly and personalized service. Every few years my agent will check in with me and make suggested recommendations for coverage options. I shopped around before signing up with State Farm and I feel this is one of the best values out there for home and auto coverage.

7 years ago

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Ted Johnson Pleasant Grove, UT

State Farm is a great company that stands behind what they say. They are the top of the line in my opinion with their convenience, reliability, easy to process claims and respected everywhere. They also give me the discounts I need for a large family.

7 years ago

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Miles Strother American Fork, UT

State Farm was used by my family for many years until we all switched to USAA for cheaper car insurance. State Farm did do a fine job while we had them, and is still a great service for anybody who doesn't have access to USAA, but it is a little more pricey, and doesn't cover some stuff that most other companies do, like chip repair. They do offer good student discounts, which was always a nice bonus.

7 years ago

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Sierra Beck Herriman, UT

I use State Farm for my car insurance and my whole family is on a package with auto, life, and home insurance. We get great rates because of the package. Sometimes the prices for the car insurance seem to change a lot and I get confused about the price but we always call them up or email them and then it gets straightened out and they explain what is going on.

7 years ago

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Julie Kincaid Soldotna, AK

We have used State Farm for our Auto Insurance for about 20 years now. The agents have always been kind and helpful with setting up coverage, or helping when we filed a claim. They give discounts whenever possible, and I actually just got off the phone with an agent who wanted to help our teenager get a discount. That is some great service.

7 years ago

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Scott Orem, UT

Our State Farm policy is great. I always feel like our agent takes care of us and keeps our interests in mind. We don't pay a lot and when I have had to submit a claim the process is so easy. I will stay with them for a long time.

7 years ago

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Ashley Pleasant Grove, UT

While living in Idaho we carried State Farm Auto Insurance and were very glad we did. We had no idea how bad the weather was going to be after living in Kentucky! Our agent was so personable and kind. I really did feel like he knew our names and cared about us as not just a number on a file, but as a friend.

7 years ago

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Brandie Rudy West Jordan, UT

I have been a State Farm customer for 20 plus years. I have great coverage and my agent is amazing. She works magic when it comes to making sure I have the best deal and the best coverage for my needs especially with recently adding a teenage driver.

7 years ago

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Zack Salt Lake City, UT

State Farm Auto Insurance is a fantastic company to have coverage with. The local branch has very friendly representatives to work with, and they are always trying to save you money as a customer. Coverage on their plans is great, you know if you get into an accident they will have your back.

7 years ago

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Ann Bailey Lehi, UT

I have had State Farm insurance for 32 years. When I had an accident, I was worried they would total my car instead of fix it. Instead, they paid to have my car fixed. I appreciate the way they quickly resolved my issue. I was back to driving my car in less than two weeks.

7 years ago

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nathan brewer Lehi, UT

My parents always had state farm growing up. They were so nice. My parents always referred to their agent with his first name and I always thought because of that he must be like family. They were the first company I had as a new driver.

7 years ago

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Cayla robinson Sandy, UT

I truly am in good hands. I can drive my car knowing that if anything happens I have the best insurance possible that will do everything it can to help me. The customer service is amazing and always willing to explain things that I don’t understand ! Really recommend!

7 years ago

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Kim Tempe, AZ

I have been with State Farm for about 16 years. The experience has been amazing thus far and I do not plan on going anywhere else. My agent is always open to answering my questions and generating quotes when I am in the market for a new vehicle. I feel that I have very good rates and don't see myself taking my business elsewhere.

7 years ago

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Shawn American Fork, UT

The best thing I like about State Farm is how easy they are to use their agents are super friendly and their payout was great on accident we had about a year ago. Would highly recommend! We receive payment very quickly as well.

7 years ago

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Justin Knorr American Fork, UT

We love State Farm. We have had other insurance companies be quick to drop us when we filed claims. State Farm generally does not drop clients. The agency we use is so positive and helpful all the time. Their prices are also better than many other companies we have had quotes from.

7 years ago

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VALREE SMITH Pleasant Grove, UT

We have been so happy with State Farm. We've been with them for over 20 years and they've been great to work with whether the accident was our fault or the other drivers. When our van was totaled they gave us a fair price that we were happy with.

8 years ago

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Becky Rasmussen American Fork, UT

State Farm offers competitive rates for families with teen drivers and a great customer loyalty incentive that reduces rates for customers who stay with them for longer terms. They provide a local presences with assigned insurance agents in brick and mortar offices in your community. The billing is handled professionally through corporate headquarters and your customer service experience can vary depending on whether or not you call the 1-800 number or your local insurance agent. The financial stability of the company is strong to indemnify catastrophic events.

8 years ago

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Druw Bernal Mesa, AZ

I have been with State Farm auto insurance for the past 18 years. What’s your name I have only been in one accident. Mike was Amazing through the entire situation, and treated me more like family than a client. Having a son that will turn 16 soon, I am confident I will get the best rate and the best service through State Farm

8 years ago

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Landon Robison Layton, UT

My wife and I love state farm! We have had a few different cars insured with them at various time, and they always make the change simple for us. And we never have to worry about random fees or anything like that; they are always very upfront about costs. Great company.

8 years ago

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Robert Mott

My agent is the best! I was one of her first clients and she has been great for years. She has helped me save money a few times. I have always trusted State Farm.

4 years ago

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James Richards Los Angeles, CA

About 30 years ago I had a car wreck which wasn't my fault. Other people hadn't insurance, and state farm stepped in and settled withe lawsuit and took care my hospital bills and even granted money so I was able to buy a new car.

4 years ago

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Barbara Revolta

Regardless of its a dead battery, small dent, stalled vehicle they are always there for you. Also their online service is great with chat, auto pay and information lookup.

6 years ago

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Rita

They said one payment bounced then they tell me that the house insurance that I thought I had thru them I don’t have house insurance. I was told my rate monthly would stay about the same since I was taking a bechike off and adding the house insurance on But it stayed the same even tho I took a vechile off. Then they say that they didn’t know I moved well if I got house insurance through you wouldn’t I have anew addresse which was given to them when I got my house insurance or thought I got my house insurance. Now they say I owe them $400+ dollars. No I’m getting someone else and I don’t recommend them to anyone that wants insurance at a decent rate and if u want insurance that u put ur trust in to do what they say they r going to do.

6 years ago

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Sadie Kennedy

They overcharge those customers whom have been with them for years. They're not transparent with the discounts for customers who drive less than 5000 miles - they just say they have applied discount - but not what it was and how they arrived with the amount. Looking at changing my car insurance co.

6 years ago

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Tessa Sagarino Tallahassee, FL

Car got totaled and within 12 hours, State Farm had me a new rental car and was already going after the offender's insurance for my new replacement car.

6 years ago

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Cade Boudreaux , FL

I personally had a bad experience with SF. They were very expensive and went up on rates without telling us. I ended up leaving because of this and would not recommend them.

6 years ago

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Tiffany Nguyen Ashburn, VA

I have been using State Farm as our insurance and I believe it’s the best insurance company out there. The company services are extremely great and I appreciate the care they put in for the customers

6 years ago

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Mickey Mangum Long Beach, MS

I had State Farm auto for year and it was always a great company. All claims were resolved quickly and I was always happy with the service and my local agent. Good company.

6 years ago

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JAMES C BRADFORD

My experience with this company and their personnel has always been positive for customer service and in response to any claims I have had in the past.

7 years ago

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Lesa Burgess Pleasant Grove, UT

My car insurance has been State Farm for many years. Overall, I've always had a great customer service experience with them. I’ve had to deal with them and I never had an awful customer service experience.

8 years ago

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Don & Sue Sue Applegate Altadena, CA

We've dealt with John Diehl for many years. He's always been there for us and helped us in anyway he can. His office is always available and comes through for us.

8 years ago

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peggy San Antonio, TX

Always pleasent. Very helpful. Never ever rushes you. Yyou feel like there onlt costumer. Prices are good.Quick to set things up for repairs and good follow up.

8 years ago

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Michael Conner

All insurance companies are about the premiums being paid you pay for 25 years with a company and your late for unknown reasons they inform buy a little nasty gram with payment due as indicated or you will be canceled after all of this time and care from your agent.

8 years ago

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scott

Excellent customer service. The only complaint I have is the usual big insurance attitude that reflects the corporate culture more than my personal experience. I've been with State Farm for over 20 years

8 years ago

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Kenneth Barbano

They have been the best price for the coverage and seem to get good service and communication regularly. I must add that I have not had a reason to file any claims.

8 years ago

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Doug S.

I was recently forced from the road by a driver and the State Farm company refused to press that issue when they decided to pay the claim by the person with whom I collided. I have good reason to believe that the decision of the other party to turn right, even though they had a left-turn signal on, was the proximate cause of that collision. State Farm's corporate office disagreed, even though I had a witness in the car with me. I did not have comprehensive/collision coverage; however, had State Farm chosen to even call my witness they might have determined them at fault rather than believing the claims of the party with whom I collided. They did not, they only had the COMPANY'S bottom line at heart, not their customers. I will from now on refuse to consider State Farm for my auto coverage.

8 years ago

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Misty Atkins

I had to switch agents to begin with. The agent I am with now has changed my negative outlook to a positive. I can not give it 5 stars due to the horrible experience with the first agent Trey W

8 years ago

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Doyal Stewart Salt Lake City, UT

I was with State Farm for many years, had all of my children on it as they got older as well. About ten years ago I was hit as a pedestrian by a car. I had the little pedestrian light to go and everything. I had to be rushed to the hospital and have had major leg and back issues all of these years. State Farm was both of our insurances. It took years in courts, and I didn't receive what I needed. My work requires me to be physically capable, and I was not able to work for a long time because of this wreck. I lost the home I built with my wife and raised my children in because of this wreck. When State Farm decided that I didn't deserve the help I needed to put my life back together after this person hit me with their vehicle, I decided it was time to move on. I would never recommend anyone use them.

9 years ago