Priceline
Is This Your Business?1.6
3.2
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 18th, 2022
Founded in 1997, Priceline is a travel site that helps consumers find and book flights, hotels, rental cars, cruises, and vacation packages. The company has several other brands and subsidiaries under its umbrella in order to help customers receive the best deals on travel accommodations.
Keep reading for details about Priceline, plus read Priceline reviews from real customers.
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The Good
- Family of Brands
- Travel Accommodations
- Navigation
- Hotel Guidebook
Family of Brands
For over 20 years, Priceline has cultivated and evolved its travel booking service to keep travelers coming back as often as possible. The company's family of brands includes Booking.com, Kayak, Agoda.com, Rentalcars.com, and OpenTable, just to name a few. As part of The Priceline Group, Priceline travelers can expect to see results comprised of information from thousands of booking sites.
Travel Accommodations
Priceline seeks to give its customers as much freedom as possible by allowing them to name their preferred price and bid for their trip accommodations. Travelers can book the following through Priceline's platform:
- Hotels
- Flights
- Rental cars
- Vacation packages
- Cruises
Navigation
Priceline has made it so that its platform is easy to navigate, offers some of the best deals in the industry, and gives travelers the "low down" on each vacation and travel package that is offered on its website. Consumers can search for vacation options by destination or star rating in order to quickly find what they are looking for.
Hotel Guidebook
One of the best services offered by Priceline is its hotel guidebook, which helps travelers understand the features and services that they will receive from each hotel that they are considering.
The Bad
Pricing Discrepancies- Limited Foreign Listings
- Travel Insurance Concerns
Pricing Discrepancies
There are some discrepancies in terms of pricing that Priceline customers should be aware of. For instance, resort fees are not included in bidding, which means that even if a customer gets a hotel deal on Priceline, they could be subject to additional resort fees of $25 or more. This obscure part of its terms of services could greatly inflate travel prices for customers who purchase a stay at a hotel or resort.
Limited Foreign Listings
For American consumers looking to travel internationally, Priceline is not the optimum first choice due to its limited offerings for out-of-country accommodations. Priceline's foreign vacation deals are limited to the following destinations:
- Puerto Rico
- The Caribbean
- The Bahamas
- Cancun
Travel Insurance Concerns
While Priceline does offer travel protection, there are some concerns about this feature. For example, the company's travel protection coverage is not available outside of the United States. Although Priceline does a nice job of meeting the needs and interests of those traveling within the U.S., the needs and interests of individuals traveling outside of the country are not covered. Travelers should also be aware that Priceline's travel protection does not cover voluntary trip changes or cancellations.
The Bottom Line
Priceline offers booking for several travel accommodations, including flights, hotels, rental cars, cruises, and vacation bundles. The company also provides effective navigation and a hotel guidebook to help customers quickly find exactly what they are looking for.
However, Priceline's foreign listings are limited and its travel insurance is not available outside of the United States. Additionally, consumers should be aware that they may be subject to additional resort fees not included in their initial bid.
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Review Source
Paul Schenck Citrus Heights, CA
For years now I have had wonderful experiences with Priceline. I don’t know if it’s because I had worked for their spokesman (William Shatner) for years, or that I’ve been extremely lucky. Ive had one time where I paid twice for a room and once where I showed up for a reservation that the hotel had not received, though the hotel staff met the PL rate and PL refunded me promptly at 110 % because of my status as a Gold VIP. I have had some bad hotel experiences and when I’ve contacted PL they called and straightens things out immediately.
Even through the pandemic they have made it so I can filter my hotels for Very clean 3 + stars and a rating above 8. Further if I arrive and the room isn’t what I expect I always ask for an upgrade and I pay the difference. Most of the time I get an apology and a huge discount on their best suite (50% or more).
Priceline continues to ask what they can do to improve and when I can I let them know. I hope this helps someone else get the great experience I’ve had and though there are many services out there they stick with it until they master the app which can take some time, trial, error and some patience.
5 years ago
Sroth Chicago, IL
I was expecting to get the run-around when trying to cancel my non-refundable car rental due to Covid-19. However, I couldn't be more pleased with the very quick, friendly, and positive response from Priceline. Although their automated call routing system told me I was not eligible to cancel or refund, I stayed on the line for a very positive and quick discussion with an agent who is sending me a credit certificate. I will remain the loyal customer I've been for 15 years!
6 years ago
LeAnn Baytown, TX
My family went on a driving vacation where we traveled from Houston to Los Angeles to Grand Canyon to Las Vegas and back to houston. I used Priceline to book every room using the name your own price feature. We got great deals. Stayed in very nice hotels too. And it was fun not having every detail lined out before we left.
5 years ago
Shauna Holley Palm Desert, CA
I've always loved booking hotels, flights and rental cars through Priceline. However, on car rentals in Salt Lake City, they have a ton of affordable rental car deals with Fox Rent A Car. This is the absolute worst place I've ever rented vehicles from and am disappointed Priceline has partnered with them. Filthy vehicles, shady billing, horrible customer support and simply the worst experience ever. You can do better than that Priceline - stay with firms with integrity and pride and far away from Fox Rent A Car.
5 years ago
Brittany Wilkinson Herriman, UT
I like using Priceline. We recently went to Elko for a funeral. We opted to use Priceline and we went with the option where you agree on an amount and you may or may not get a hotel that is better then what you thought. We were pleased with our room and the price we paid.
6 years ago
Lindsey American Fork, UT
I ALWAYS find the cheapest flights on this website. As for hotels and others, I haven't found the absolute cheapest. If you're looking for flights, this is the right place. Customer service is very helpful and well at responding.
8 years ago
Mary Ann Linsell Cranford, NJ
I booked a hotel on Priceline yesterday October 23rd for a King Size Bed at Holiday Inn Newark Airport. Not sure whose fault or responsiblity but I got a special price and when I got to the hotel last night IT WAS BEING COMPLETELY RENOVATED!! They gave out a paper with an upgraded hotel called the Crowne Point near Neark Airport. Wasn't upgraded, I had already paid on Priceline. I was charged extra costs. Didn't get the bed I wanted. The place was horrendous, dirty. Staff rude. Furniture torn. I asked front desk if it was sanitized he was nasty and said we wouldn't be open. No dining little cafe, food terrible. Priceline wouldn't help, Crowne Point wouldn't they said there is a contract with Holiday Inn. Well why would you contract with them when they are under renovation. Not safe area. Worst experience ever
6 years ago
Shane Madaras Kent, WA
I tried to postpone my car rental due to the covid shut down and was told "no changes cancellation or refunds".
My trip was booked back in January for May 16th and New York is shut down until the 15th. The Canadian border closure was just extended which means my trip is put on hold. I tried to just get a credit, not a refund and was shot down twice stating some fine print in the agreement I signed when I paid said No refunds. I find it very shady that a credit at a minimum is not allowed during this Crisis/ lockdown when almost every business is offering at least a credit for future use. I couldn't even access the additional insurance page to add protection to try and cover the purchase.
This is not the first time Priceline has giving me this "READ THE FINE PRINT” B.S cop out. But it will be the last.
6 years ago
Apopka, Fl family
Excellent, have used Priceline for many hotels while traveling all over the country. The prices paid for rooms have saved us a good deal of money. At one hotel we were not happy with the hotel managements attitude at checkin and after a call to Priceline we were immediately credited for the stay and selected another hotel.
7 years ago
Lesa Burgess Pleasant Grove, UT
I book my hotels occasionally through Priceline. I feel every time that I use this travel site service that it is simple & quick to use. I like being able to compare rates to the other hotels in the places I'm looking to stay. Priceline does a great job with offering me the best rates for quality hotels.
8 years ago
Breanna Jones Salt Lake City, UT
I have booked a couple of hotels using the Priceline Express Deals and they have been the best deals by far. Their website is very easy to use and you can bundle when you travel. I always come here when i need a good deal for a hotel.
9 years ago
Doyal Stewart Salt Lake City, UT
Perhaps it's my love of the terrible Shatner commercials, but I have used Priceline on several occasions while planning a trip. I've only ever had positive experiences and usually find their prices are reasonable and comparable to other sites.
9 years ago
Review Source
keiontai henry Tallahassee, FL
I love using priceline when it comes to finding cheap tickets and reservations, is it so easy to get swamped by other airline prices. But Priceline narrows it down to the top choices for flights, hotels, car rentals and more! Making your trip extra comfortable.
4 years ago Edited December 7, 2021
Review Source
Stephanie Love Herriman, UT
I have booked a few tickets through Priceline. It pulls up the best deals and gives you several different options and dates. It’s nice because it does all the comparing for you in one spot and you get to choose the best deal for you.
6 years ago
Review Source
ave Pleasant Grove, UT
Such a great website to use when purchasing flights, hotels and rental cars. They offer some really good deals on their express deals if you don't mind not knowing beforehand the flight or the place you will be staying. It has saved us hundreds of dollars. They also are very helpful and have great customer service.
7 years ago
Review Source
Ashley Pleasant Grove, UT
I am a fan of Priceline! I have two daughters that play volleyball collegiately and we travel sometimes last minute to go watch them play. I love Priceline because I can name my own price and find some great deals on flights as well as hotels!
7 years ago
Review Source
Reese Pleasant Grove, UT
I always check on Priceline whenever I am going on a trip, for hotels, flights, and rental cars. They are easy to navigate and look for promotions that will be an even better deal. They find the best deal, they are easy to book through and I haven't had anything go wrong after the purchase and reservation. Great Company!
7 years ago
Review Source
Karrie Ogden, UT
I always use Priceline for last minute hotel deals. I love the bidding aspect because you can often get a room for a fraction of the price of other websites. I feel comfortable using their app and even if you have to call their customer service representatives are well trained and can help.
7 years ago
Amanda Sherwood, OR
I LOVE Priceline! I do a lot of traveling especially around the US and I always get their express deals as you can easily figure out which actual hotel will be the "surprise" hotel booked! Always get hands down the best rates on the market!!
8 years ago
Mike Gagg Sarasota, FL
I had reserved a rental car through Priceline back in February. The car company Ace had provided me with a car that was substandard and I returned it for a full refund 5 minutes later. The charge on my card was $255.47, Ace only returned $224.47 which was $31.00 short. Ace explained to me that they were only paid $224.47 which was the reason for the refund being $31.00 short. Ace stated the other $31.00 that you're looking for was the charge that Priceline charged. So I reached out to Priceline only to be told they could not help me. They refused to reimburse the $31.00, I will never use this online company again.
4 years ago
J G Bridgeport, CT
January 8/2022
Priceline: I did a reservation by mistake in different town where I was traveling, I called priceline, after 30 minutes, they said they can’t cancel the reservation because is not refundable. Reservation 62082590
So I did a second Priceline reservation in motel super 8 same date (two beds) when I arrived the motel did not do my check in, the uneducated lady said that I have to paid for a second person. why if the post-Priceline Is for two person and two beds. Motel 8 doesn’t care.
So I called again Priceline, after 30 minutes and two different persons, their answer was “we can’t do nothing, if she said you have to paid the extra charge”. I didn’t check in that motel ( I saw it is a xxxj-hole with bad energies). Reservation 457636402
Trip 49409228344
I have had to paid two reservations in Priceline for two different Hotels, same night, and I couldn’t use the hospitality service. Priceline didn’t resolve my claims.
priceline the worst web to buy services they don’t protect their customers.
question: customer service is for what, just to have a sign “customer service“
J G
4 years ago
Thomas Burns Owings Mills, MD
Priceline and Booking.com have absolutely no concern for their customers or good customer service. Any ratings on this site higher than 1 star must be friends, family, and employees. Any problems with any reservation that you make thru Priceline go thru Booking.com. Count on waiting at least 30 minutes on hold before an incompetent customer service agent takes the call, only to tell you to call another number because they can't help you! Then plan on having to file a claim with PayPal or your credit card company in order to force them to give you a refund because even if Priceline cancels your reservation, they give you a run-around to try and get your money back.
4 years ago
Kirstin Atkinson Round Hill, VA
Less than 12 hours ago I made a reservation with Priceline for a hotel. I will be visiting Barcelona for my first time and staying one night before leaving for a Mediterranean cruise the following day. I had the hotel, Grand Central Hotel Barcelona, at the top of my list so went to book. During booking I saw an advertisement for the Priceline Deal which advertises 3 hotels of the same quality and same area for about $100 less than the price I was about to spend on the Grand Central Hotel Barcelona. Using this is essentially a gamble - you could get what you want or not, but nonetheless, you stay in a nice hotel in the same area and save some money so I didn't care... as I don't plan to spend much time at the hotel anyways. A few hours later I was doing more planning and realized the hotel was no where near the area of the hotel of choice - over an hour walk from the hub of Barcelona and the hotel that was my first choice. I messaged back and forth with Priceline which was also an awful experience. It's clear the agents are working with several individuals at once, as it took them over 10 minutes to read and respond to messages. After wasting about 45 minutes messaging just to be told there was no cancellation or transfer allowed, I called to discuss with a customer service agent over the phone. Priceline is well known and you would think they would care about customer satisfaction and understood the issue at hand which was very clear and not okay. I let them know I was happy to rebook right away with them with a credit and just get the original hotel but they said there are no exceptions. WOW! Mindblown by the lack of understanding and poor customer service and support. In addition to this, I did some research on the hotel which they said I saved 21% on, however I checked on the official hotel website and other websites and found it for over $40 less on the same date! Priceline Deals is surely a scam and I hope no one else makes the same mistake of using it. I am disputing with my bank and will not be using Priceline again.
4 years ago
GP Granbury, TX
I came across a Pricebuster offer and researched the 3 hotels, rooms and prices before moving forward. The Pricebuster assured a discount. After the reservation was awarded, I received an email that said I saved 29%, but the price at the hotel's website for a suite was less, and included a $100 resort credit. The Priceline price for the same suite was more money with no resort credit. The representative finally offered to cancel the reservation (with a $175 fee) and gave me a confirmation number. Then she called back and said it could not be cancelled. The product was misrepresented, and the problem was not solved. I could have secured a better price by going to the hotel direct. I would have liked either a cancellation and refund, a discount of 29% as promised, or an upgrade to the suite level that was at the price quoted.
4 years ago
Chala Dincoy Toronto, ON
We were stranded at the airport and told that we had to pay for a second vacation!
Here's the full story: I booked a packaged vacation to the Dominican through Booking.com which lead us to book through Priceline.com. I called ahead to the customer service to check that there was a hotel transfer from the airport. The agent could barely speak English but ended up assuring us that a transfer was included.
Then, when we got to Punta Cana, the flight landed 4 hours' drive away from our hotel-in another city. There was no transfer. No way to get us to the hotel. We were sold a package of a flight to one city(Punta Cana) and a hotel in another part of the country in another city(Puerto Plata)! We didn't know the country well and thought that it was a natural pairing in a package vacation.
The Wyndham hotel refused to help us by transferring our booking to a sister hotel in Punta Cana. We were at the airport for 3 hours begging Priceline agents for help. They said that there were no refunds and no transfers. We had to buy a whole new vacation from the airport on the spot for the whole week. I've never even heard of a packaged vacation being in 2 different cities. I am amazed that nobody would help us. I will never ever book a package through Booking or Priceline. They were unhelpful and completely unreasonable, telling us we were responsible since we booked it and should have known the consequences.
4 years ago
J Jacksonville, FL
I can't afford to get away much, but had a chance to get away for one night. I used Priceline's deal where they chose the hotel for you with certain amenities. The hotel I got was not a good one with complaints of drug activity in the parking lot. I called to see if anything they could do to change my reservation, but they said nothing they could do. I did agree to those terms, so Priceline isn't at fault, all the same......it is NOT a good deal and I will never use Priceline again. I don't even think I'm going to go at this point, I don't feel comfortable being at that hotel alone with my young child. Very upsetting when getting away is a rare treat and then to end up having what should have been a relaxing get away turn into worry/stress/sadness.
4 years ago
Lezlie Laseter Nashville, TN
I booked a hotel room 3/19. When I got to the hotel it appeared to be a renovated apartment building with outdoor stairways, breezeways and doors---not shown in the property pictures or I wouldn't have booked. Contacted Priceline to CHANGE the booking and they said " it cannot be changed or cancelled". I asked ,"even if I dont feel safe there?" (I was on call for the hospital and have to go out at all hours of the night.) To that they replied, "if you experience any issues you can reach back out to us. Have a great day." I asked to speak to someone on the phone and again only got the text assistant and the same reply. I said '" since safety obviously does not matter to Priceline I will no longer use their service." they replied "I understand. Have a nice day." I lost $150 because they wouldn't change/cancel but went to the local Four Points by Sheraton (Brentwood TN) and was treated much better and feel much safer! Never use Priceline!!!!!
4 years ago
Danielle Adams Lakeland, FL
I wouldn't even give them 1 star, if it was an option. They should have no stars for the way they treat their customers.
I made a reservation for a funeral in another city and had a rental car, bought as a bundle. I called immediately after making the reservation, as they charged me for 2 people and doubled the price of the package. The representative assured me that it was taken care of. I called the hotel and they confirmed as well. I get back home and priceline charged me for the rental car and I also paid for the hotel. It was supposed to be a bundled deal. I have poured at least 4 hours into trying to straighten this out, but dealing with priceline, is like dealing with a scammer. Actually I think they are scammers. I didn't get anywhere with them. I had to talk to over 10 people and never got answers - very agravating! They bounced me back and forth between booking.com and priceline.com, as you don't know who you are dealing with. Don't ever use priceline, I know I never, never, never will. It will be the last time they scam me. The worst customer service I have ever received in my 64 years of life. This happened March of 2022.
4 years ago
Rudy Quint Newark, NJ
WE BOOKING TWO ROOMS FOR JACKSONVILLE IN FL, USING THE APP.
BUT THE APP FAILED CHANGING THE CITY TO MACLENNY FL.
IMMEDIATELY WE CALL TO CANCEL IT. BUT THEY SAID "WE CAN'T DO ANYTHING BECAUSE THE MANAGER WAS NOT HERE" . WE CALLED THE HOTEL, AND THEY TOLD US THAT THEY COULD NOT CHANGE IT, BECAUSE THAT WAS PRICELINE'S WORK.
IN THE END: THEY CHARGED US FOR 5 DAYS, WITHOUT NEVER HAVING BEEN IN THAT HOTEL.
WE CALLED COSTUMER SERVICE, WE TALKED TO 4 DIFFERENT PEOPLE (ALL IN THE IDIA) NONE SOLVED ANYTHING, WE HAD TO PAY EVERYTHING, THIS COMPANY USES FOREIGN WORKERS OUTSIDE THE USA WHO CANNOT TAKE ANY RESPONSIBILITY.
IT IS A FAKE PAPER COMPANY
4 years ago
Willynn Mcl Chicago, IL
Nobody to pick up call and chatbot not working--wait time excessively long. Calls to Priceline always redirected to Bookings.com, but Bookings.com cannot resolve the issue and told me to contact Priceline. Is Priceline operated by their local DMV now?
The real issue: Priceline listing of the hotel I booked through them advertised free Wi-Fi. However, their email says nothing about it. Further, staff at Bookings.com informed me that Wi-Fi at the hotel is not free.
After I finally got someone at Priceline's chatbot to interact with me, that person referred me back to Bookings.com. Seriously? Nobody is willing to take up the responsibility?
I will never use Priceline again, and I urge you not to, just to save your money, time, and sanity.
4 years ago
B. Broad DeSoto, TX
DO NOT USE PRICELINE!!! This company is dishonest and a true RIP-OFF! I reserved a mini van in Las Vegas. I paid for the rental upfront to insure that there were no hiccups during my 48 hour stay in Las Vegas. I arrived at the rental car counter after waiting in an extremely long line to get the rental care shuttle and was told my vehicle pick-up location had been changed (by Priceline) to a location that was over 20 miles away! I asked how I was suppose to go to that location and I was told to take a cab or an Uber - out of my pocket! There were four of us so of course, even that costed more money than usual. We finally get an Uber who drove forever to get to the 2nd location. When I walked in, I was told "that's your rental car pulling out of the parking lot right now". Of course, I'm thinking maybe they were taking it to be washed or gassed up. I was wrong! They had apparently rented my pre-paid vehicle to someone else who was leaving. HERE'S THE CLINCHER! They had NO MORE CARS available anywhere on the lot! I was given the cold shoulder as if I had done something wrong. I was then told that I would need to call the rental care company (Hertz) to see if they could arrange something - NO LUCK. Then I was told to call Priceline back to see if they could arrange something and they transferred my to several other representatives who were unable to help me. After nearly breaking down in the rental car office, one of the customer service personnel felt so bad that we were stranded, rented me an Uber to take me even farther away to a totally separate location to pick up a car. *Also, the Uber that was ordered by the Hertz person was for one passenger so I had to pay out of my pocket a second time to upgrade for four passengers. When we finally arrived several hours later we were given a vehicle that I wouldn't offer to a person I hated. It was a real jalopy! Of course, I had to pay another deposit for that jalopy AND I would end up having to drive WAY back over there to return it before taking an Uber to the airport when it was time to leave (approx. 35 miles). Needless to say, by the time we finally got a car we were way late for our other reservations, exhausted and starving. Apparently Priceline makes promises that they cannot deliver and utilizes sub-standard packages for vehicle rentals. I wasted way more time and money that I simply didn't have but the worst part is - I was so upset by the time I settled down, it was already time to leave Las Vegas. TERRIBLE EXPERIENCE! I will NEVER USE PRICELINE again!
4 years ago
Gayle Smith Martinsville, VA
I will NEVER book with Priceline AGAIN! They allowed the SLEEZY run down not fit for a animal to stay in Petersburg Hotel in Petersburg VA to scam me & ain’t no telling how many others out of my money! I make reservations & pay in advance to stay there. I get there & SWEAR I’m in a bad joke from the ACTUAL look & conditions of this hotel compared to the pictures on Priceline’s website. They tell me they don’t have a room for me after sending me to about 5 filthy used uncleaned rooms. They tell me to call Priceline & tell them I couldn’t stay because they didn’t have a room for me. I call Priceline they gone tell me it’s the hotels policy that no refunds be made. So me along with I don’t know how many others booking rooms through Priceline at this sleezy bag hotel just to get there not have a room & be out of our money. I can’t BELIEVE Priceline is backing such false advertising dirty rotten money taking scheme like this!
4 years ago
Kay Wannavut Huntington Beach, CA
Resort fee amount was not disclosed. Priceline's Customer Service and the Supervisor would not do anything to correct it. They claimed that the fine print already stated that hotel could hold the deposit for incidental charge "and resort fee" (of any amount). By the way, the disclosure is the general one which they post on every page.
Other booking agencies (Expedia, Orbitz, Travelocity, etc) disclosed resort fee amount, if any, on their websites, but not Priceline. No more Priceline for me ever again.
Warning: never just look at the booking price on priceline. You might get a surprise charge by the hotel simply because Priceline wanted their rate to look cheaper by not properly disclosing associated mandatory fees.
4 years ago
Giovanni Grosso Carrollton, TX
I booked a rental car using priceline, in puerto vallarta MX, the company that ownedthe car was MEX rental, I was charged 380 dollars for 6 days of rental, when I arrived to puerto vallarta, the rental company MEX, added another 400 dollars in insurance for those 6 days, they refused to refund my money if I chose to cancel the rental, so I ended up paying twice the cost for a car that was in deplorable conditions, if you are planning on renting a car in puerto vallarta, do not use priceline and please do you your self a favor and stay away from MEX rental car, these two are the worst in the market.
4 years ago
Jerry Bonney Bluffton, SC
Priceline is disgusting. Requested a cancellation of a car rental due to COVID, which was booked 4 months ago and not due to pick up for a few more weeks. They advised me that I could not even cancel the reservation and would therefore have to pay the balance due even though I wouldn't be picking up the car. Never heard of such as thing. Contacted the actual car company, Dollar, who indicated they hadn't even been paid by Priceline and wouldn't be paid until the car was picked up and they could not cancel the reservation because it was made through Priceline. I will NEVER use Priceline again.
4 years ago
dawn baron Gastonia, NC
DO NOT BOOK WITH PRICELINE!!!! They do not advertise correct pricing. Booked a rental car that never showed up. Was told on website and itinerary it was located in the airport - LIE. Needed a shuttle. Every 10 minutes they are supposed to come, and no one came after an hour, 3 calls, and several texts. Won't refund because "not their fault". Also, the room was charged TWICE. They charged another 900 almost after we got to the hotel! Priceline said it's booking.com responsibility even though I booked through them. On top of that, the seats we picked magically disappeared the day before the flight, and then we had to pay to sit together because no available free seats were there. All together AFTER my itinerary I was charged almost $1600 due to Priceline's false advertisement. Don't be fooled!
4 years ago
Monique G Jacksonville, FL
I cannot believe after me being patient for 10 days while they claimed they had do an investigation, someone on their supervisory team told me I still had to wait more time for a refund do back to me because of a service I didn't receive. I only called four (4) times about the same issue. Their rationale, logic, customer service, and operating procedure are in the tank. I will not do business, going forward, under any circumstances. And if anyone mentions their name in conversation, I will gladly provide a list of 10 of their competitors, whom all are more capable and competent of providing a more enjoyable, pleasurable, decent experience.
4 years ago
Corey Cochran
I have been charged for a non refundable non amendable trip however Priceline cancelled my reservation on me months later just two weeks before my wife’s birthday trip out of the country. We have non refundable plane tickets, friends locked into the hotel we are supposed to be at. The hotel is available with our same room on their agoda partner site they said they book through RIGHT NOW. I’m looking at it and their highest support says it isn’t there and tries to blame the hotel for cancelling. I have contacted the hotel multiple times and they have assured me had a valid reservation for quite a while until Priceline has now cancelled it. Just weeks before we would now be paying GREATY more to just rebook somewhere else. I am out thousands of dollars with multiple situations I am looking at by doing nothing wrong on my end at all. Besides this wife Christmas and birthday gift gone and friends stranded at a hotel to celebrate her where she now won’t be thanks to Priceline yet no support person says they have the ability to help only refund my great rate they advertised and charged me for months ago.
4 years ago
Nforever
If I could just give o stars in would definitely do that !
They worse travel company i know , they have good price but all fault advertising , i booked 2 reservations thru them for all inclusive resort saying all food and beverages including , literally after calling to confirm to the hotel was told this is only for room .thank Had had all the screenshots and provide them after .
Apparently one reservation went trough booking I have no idea how that happened.
Had to 120 times for two month to ask them to cancel and refund due to falls advertising ,
They were transferring me from price line to booking from booking to the hotel and refused to give me my money back .
This booking turned to night mare then had issue with airline that was canceled never told me anything called to confirm and didn't get right answer .
Please SAVE UR NERVES DONT BOOK FROM THEM THIS COMPANY NEEDS TO BE CLOSED !!THEY CANT CONTINUED EXIST .
Please please stay away from them .
4 years ago
Misty Rains Laurens, SC
I purchased two tickets for my minor brother and sister to fly across country to come visit me and they were left stranded in a strange city when their first flight was late and they missed their connecting flight as a result. I repeatedly asked both companies before the kids boarded, if they would for sure be able to make their connecting flights. They all said yes, there shouldn’t be a problem. Now they’re stuck in a strange city overnight in a place I cannot get to them. Priceline and United Airlines wanted to point the finger at each other. I even paid for travel insurance. Terrible customer service. Why sell a service you refuse to honor? I’ll never use Priceline or United Airlines again.
4 years ago
Dan Rogers Virginia Beach, VA
Sold me trip cancelation protection then would not honor it.
Paid $1300 for plane tickets through Priceline and they recommended trip protection in case I had to cancel or reschedule because they are non-refundable. Since they are non-refundable of course I paid the $75 fee. Fast forward 5 months, tested covid positive and was prohibited from flying. Went to priceline.com, no place to cancel. After 44 minutes on hold, they referred me to a 3rd party insurance company to submit a claim. Another 50 minutes on hold gave up. Found the insurance company online filled out a very lengthy form only to be redirected to a page that said "we'll email you another form to make your claim. That was 4 days ago! DO NOT GO THROUGH PRICELINE or any of those sites like orbits, etc. They are deceitful and use trickery to take your money. Go directly to the airline. They answer the phone, can speak English and care.
4 years ago
N S Stibbens
Booked an express deal for 4 star hotel for 1 night. Price listed was $123/night. I hit Book, and was given room choice, price still $123. As soon as I chose room, the price jumped to $154/ + taxes!
After 45 minute wait on chat, I called customer service and after 20 more minutes, was told basically that prices can change at any time, and they show the final price before you commit to booking. Absolute lie. I have screen shots that say otherwise, and then they said I needed to read their contract, which I did. No such clause was found in the contract, so I asked to escalate. Manager told me the same, and when I asked to cancel, she said we were going in circles, and she hung up on me!
4 years ago
Evelyn Riverbank, CA
Twice now with Priceline I had to cancel a flight and hotel due to Covid and they were unable to help me. For the flight they would only credit me. So I took that. When I tried to rebook a new flight the representative told me she was having difficulties trying to book my flight and she was sorry. This was after being on the phone with her for 2.5 hours. I got frustrated and just told her to forget it I will try another time. Now, for the hotel I booked two room and the last day before canceling my daughter who was going with me came up with a positive covid test that morning. So, we tried canceling her room early in morning and we got the run around. They even told us to email the results and they will see what they can do. They could not cancel the room at all, but I would get an email 3 to 5 days with the results from the solution team. Again, I was very disappointed. I highly suggest paying extra and going directly through the hotel or airlines because Priceline is a zero to me when you have an emergency change on your reservations. Oh, I forgot to mention I even bought the insurance on the flight I purchased. Never again will I use Priceline!!! I just tore up there reward credit card too.
4 years ago
Valerio Carriero Chicago, IL
I made a reservation through Priceline for a rental car (with Thrifty) starting on Dec 27th 11pm and ending on Dec 30th on 9pm. When I got to the car rental office, after waiting for over 1h, I was told there were no cars left and to come back the day after. A shame. I came back on Dec 28th and picked up the car at 9.39AM as per receipt. I claimed a refund from Priceline for the part of car rental I did not use (Thrifty did not honor the reservation) but they reached out to Thrifty and they say there is no proof there was no car left on Dec 27th. This is ridiculuos as the systems can prove there were no cars left. Priceline just kept my money and gave me no refund for the portion of car rental I was not allowed to use. They did nothing to solve the issue. Scam. Horrible customer service.
4 years ago
Jenny Frank Brooklyn, NY
I made a car reservation and never received confirmation details. I called Priceline the week of my trip to obtain the details for my reservation such as where and when to pick up the car. The man on the phone was incredibly rude (I thought he was having a bad day, but no they're all like that), and he refused to honor my reservation. He literally canceled my reservation and then also refused to give me a car rental for a different date or a refund. He instructed me to do a chargeback through my credit card and hung up on me. Months later, Priceline is disputing the claim with fraudulent and false information. They reported that I asked to cancel the reservation, which is untrue, I had to rent a car from somewhere else because they wouldn't honor my reservation. They also requested that I submit the rental agreement or invoice I received at the time of making the reservation, which is a joke because they know they didn't send me anything. Turns out, Priceline doesn't have the rental agreement or invoice either. Priceline submitted a screenshot of a website page where they entered in information to make up the details of a car rental at my same price, but they're idiots because the screenshot says at the top "Almost done! Enter your details and complete your booking now." It isn't even a screenshot of my car rental, it's all fabricated. I can't get my money back because they keep submitting fake and fraudulent info, numerous examples beyond the one above, and they scammed me out of $244.69. I called Priceline back and the man was just as rude as the last time I had to speak with a representative over there. He told me that I was basically a fool for filing a dispute because now I will never get a refund and that he refuses to give me documentation regarding the cancelation because it can be submitted to help my claim. He also hung up on me. Do everything you can to avoid this company at all costs. There are plenty of cheap car rental, travel agency, etc. services out there that won't scam you and steal your money. Go with anyone but Priceline.
4 years ago
Teresa L Payne
I will NEVER use Priceline again!!
We had reservations for 2 nights at Country Inn and Suits in Meterine, LA. We called our hotel and they didn’t have our reservations. So we call customer service and they absolutely no help, plus they didn’t speak English. We were stranded in New Orleans, La on New Years Eve without a room. Customer service kept telling us that they couldn’t find us a room and would just refund our money. That’s all good and well but we still had no room to stay in. We found hotel openings on their website but they claimed they couldn’t see it on their side. This company is unreliable and will leave you high and dry. Customer service sucks!!!!! We had to pay out of pocket for another hotel.
4 years ago
Nazik Nizam Dallas, TX
I booked a rental car through Priceline. It was at Economy Rent A car.
If you read any review for Economy Rent a car you will see these guys are crooks. Priceline refused to reimburse me and I lost $845. This not only make Priceline crooks but they knowingly send their customers to crooks. Priceline doesn't care about you.
Below is my reviews for the expereince with Economu Rent a Car
"I Every 1 star review is true. These guys are crooks. Does Priceline even vet companies they are sending their customers to.
Youtube search for "Rental car ripoffs: Hidden camera investigation (Marketplace)"
Rented through Priceline. Priceline says this is at the airport. It's not. You have to take a train and shuttle to get here.
One price is stated but they try to steal your money in other way...I was trying to use my own insurance but for that I was asked $5/day. I have never heard of any other company that does this. I refused to pay this extra fee and said they no loner had a car for me.
Every single customer at the store was furious because they were trying to scam people out of their money and they get away with it because the people who come thier after a train ride and a shuttle ride after landing at the airport have no choice.
unfortunately I read their reviews and watched their youtube video too late.
Priceline/Economy Rent a car stole $845 from me. Both are crooks"
4 years ago Edited January 5, 2022
Kathy H Ballwin, MO
I booked a roundtrip airfare through Priceline and needed to reschedule the arrival time to co inside with an apartment rental. To make things even more confusing is that the reservation was listed as American Airlines, but in reality the flight was thru Alaska Airlines...??
Anyway, I checked the departure times thru Priceline which was also one way as originally scheduled and called Priceline's customer service. She confirmed that my flight was really thru Alaska, not America , but could not reschedule my flight to the other option even though this flight was available thru their site. So I thought, maybe it would be easier to cancel .
Couldn't get an answer about that either. Asked to get a call back from a supervisor as the agent said they were busy . Received a call back from a "supervisor" who I could barely understand who offered me a 1 stop flight thru American with a 40 minute transfer in Dallas.
ABSOLUTELY NO HELP WHAT SO EVER!
I will continue to pursue this, but strongly recommend to NOT USE PRICELINE. They don't care and are not helpful and might add deceptive.
4 years ago
Cecilia Fung Vancouver, BC
Upon choosing a pick up location for a car rental that I had wanted to book due to a snow storm predicted to happen on Christmas Day, my drive to visit my family would take one hour long and wanted to rent a safe vehicle to do so. The pick up location I had chosen was close to my house and was walking distance away. Upon completing my rental purchase, the email confirmation I received for the pick up location changed to one that is 40 minutes away from me. I called priceline immediately and told them of the situation. They told me this happened as the location I originally chosen did not have any cars available and auto defaulted to the next location closest to me. I told them I wanted a refund. After speaking with 2 different people and was on hold for 20 minutes was was told someone would call me back about the refund. I called them again in 3 hours to follow up and was told I had passed my pick up time and now I will NOT be able to get a refund issued!!!! I was then again told someone would call me back. It has now been 5 days and I still have not heard from anyone. I will NEVER use priceline again.
4 years ago
Corinne Guthrie Bloomfield, CT
i was supposed to travel to London December 2021 with my family of 5 I was booked on VIrgin Atlantic airways, due to covid outbreak we decided to cancel. The Virgin Atlantic website said that due to covid they would have a no change fees no cancel fee and issue vouchers for future travel which my tickets would have qualified for. When i called priceline to cancel they said since when I bought my tickets it was no cancel change they would not honor Virgins exception that they had made. I called Virgin back and they said they can absolutely honor it if they want all they have to do is put it through, I went back and forth all day, resulting in escalation, 8 hours on the phone and a $595 change fee. Virgin actually suggested i should take legal action against PRiceline since they refused to honor their policy. I will be taking their advice
4 years ago
