Priceline
Is This Your Business?1.6
3.2
Overall Score
C D Rahway, NJ
VERY BAD CUSTOMER SERVICE AND EVEN THE MANAGERS WAS NOT HELPFUL AT ALL! We reached out to Priceline CS because the reservation we made a month ago to RAMADA WEST BALTIMORE, MD was a hoax! We made a reservation for a "Non-Smoking" room and we were so disappointed that after driving for 3-4 hours, the Rude front desk at RAMADA insisted that they only have a "SMOKING ROOM", so whatever happened to our reservation? THE HOTEL WAS EVEN DIRTY, VERY FAR FROM PICTURES ON THEIR WEBSITE! There were 5 of us complaining on that day. We were so tired that we decided to just checked in to another hotel (TRU BY HILTON) which is far way better thatn RAMADA. When we got back in NJ, we called Priceline CS but none of them were able to help us with the FULL REFUND we are requesting. They kept repeating the same lines about policy when we did not sign any disclosure at all and THEY DID NOT DELIVER AT ALL IN GIVING US WHAT WE HAVE RESERVED A MONTH AGO. THE TWO MANAGERS KEPT SAYING THAT THERE'S NOTHING THAT THEY CAN DO. So what happened to our money? Is this how you deliver customer service? PLEASE DO NOT USE PRICELINE ANYMORE BECAUSE THEY ARE EVEN PARTNERED WITH POOR TYPE OF HOTELS PLUS THEIR CUSTOMER SERVICE LINE ARE ALL RUDE AND WON"T EVEN HELP YOU AT ALL! THEY DO NOT UNDERSTAND THE VALUE OF RESERVATION AND THE WORD "DELIVERY OF SERVICE". We could have accepted it had they have delivered what we have reserved a month ago but RAMADA did not at all, for them to insists that it's the Hotel's discretion. How could that be when in the first place, what we have reserved was not provided at all. Talk about Policy when you guys are following and delivering the policy yourself. WALK THE TALK, PRICELINE! AND BETTER GET OTHER CUSTOMER SERVICE TEAM/PEOPLE BECAUSE THE ONE YOU CURRENTLY HAVE NEEDS RE-TRAINING. THE CUSTOMER SUPPORT AND SUPERVISORS DOESN"T KNOW HOW TO HANDLE COMPLAINTS WITH GOOD CUSTOMER SERVICE.
5 years ago
Wendy W Collinsville, IL
Went to book the Baymont by Wyndham Pueblo hotel through priceline May 31, 21. Found the price to be $84 + taxes & fees. Called them to ask if they had a lower rate and was offered $77 + taxes & fees. Total charge was $93.95 which seemed high so I went back to the website and the $84 price only had 9.91 in taxes & fees making it $93.91. I actually was charged more! Then I looked on other sites and found it on Snaptravel for $71 plus taxes for a total of $83.85 so I called back to get my refund. Had to schedule a call back because there was a 51 minute wait. Explained I had the page up and had taken pictures of the proof. Was told they had to verify it themselves and she would put me on hold. She then hung up on me and I called back and was told there is an hour and 31 minute hold and that I would receive a callback. DO NOT USE PRICELINE!
5 years ago
Janelle Leyba Denver, CO
I booked a rental car through Priceline for 3 months out. My husband booked with southwest on his computer in a different room for less money. I called Priceline (not even an hour after booking), they said no changes or cancel, not even in Covid. What in the world? We are stuck in their deal that was NOT a deal!!!! I have NEVER had a company not allow a cancellation within 24 hours of booking. It’s totally illegal. I’m going to file complaints everywhere I can and call and call again!!!! Luckily Southwest is a great company and canceled no problem. It just really upsets me to be stuck with a horrible company that I got suckered into paying. Never use them!!!!!!!
5 years ago
Tany Pacchioni Clayton, NC
DO NOT RENT A CAR FROM THIS PLACE!!! I paid $400 to rent a car for a couple of days, but after driving it for an hour I noticed that there was something wrong with it. The company’s mechanic confirmed that there was a mechanical problem with the car. So I wanted a refund because I had the car with me for only an hour, and they said “NO”! They stole $400 from me, and even refused to give me any store credit. WHY?! I paid $400 to drive a modern car for almost a week, but they gave me a car with issues which I returned within the hour because I just couldn’t drive that trashy car. And they decided to keep all of the money. Even when their own mechanic told them there was an issue with the car. SAVE YOURSELF FROM THESE THIEVES!!! I spent the next month trying to get my money back through the phone, but the customer service was a joke, and they still declined to give me my $400. I would even accept half of the amount, but NOOOOO, 1 hour of driving a messed up car is equivalent to $400. DO NOT GO HERE UNLESS YOU WANT TO GET ROBBED!!!
5 years ago
Amy Wright Brooklyn, NY
I booked a rental car in Atlanta. Rather than collecting it from the airport, I opted to choose a location near the place I was staying- a location that was suggested on the priceline site. I booked the car per Priceline's suggested times and thought I was set. EXCEPT the pickup was at a location that was closed on Saturday. I called Priceline about this issue, and I was advised they are not responsible for accuracy of listings on the site, and I need to take it up with Hertz. Morals of the story- Priceline seems to think there is no technology available to vet information on their sites (we know this isnt true) and dont ever use priceline again
5 years ago
Caylon Travis Watertown, MA
Booked a one-week roundtrip flight to Mexico to visit friends for a much-needed vacation. Got up early the morning of the flight, paid for a $35 Uber to the airport only to find out that I missed my flight; it was rescheduled to an earlier time and I wasn't notified. No email, text, phone call, nor voicemail. After days of phone calls with representatives attempting secure refunds on all items, including the Uber rides to/from the airport, I asked the supervisor on the phone what Priceline can do to rectify the situation. They offer me a 5% off coupon for a hotel or car rental.... expiring in July 2021; it's April 17th. I ask if they can help me on a flight in the new few weeks, now that prices are quadruple what I paid.
Nope.
5 years ago
Bria Lopez Phoenix, AZ
We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline's fault. We tried contacting Priceline and the hold time was more than 40 min.
When I finally got through, I explained the situation to the customer service rep who tried to contact the hotel for verification. She claimed she couldn’t get ahold of the hotel because it was the wrong number and she was calling a hotel in New York (rather than Phoenix). After going back and forth 3 times, she asked me what their phone number was, and I confirmed that she was calling the correct number. I thought it was odd, the area code was an Arizona area code, yet she still said it was calling New York? I had my husband call the number and he got through just fine... twice. I told the customer service rep this and she started defending herself saying she wasn’t lying.
I told her it was fine, we just needed them to find us a new hotel for the night. She said she couldn’t until she verified our reservation. After 30 min of this back-and-forth conversation, I was starting to feel like she did not care at all about our situation. I asked if there was someone else I could talk to, or a manager. She told me her managers would not answer even if I tried contacting them, and would not transfer me to anyone else. I hung up and tried calling back, hoping to get a different customer service rep.
After another 40 minutes of waiting on hold, my husband got through to a really nice customer service rep. Unfortunately, because it was so late at that point, the relocations office was closed and there was nothing she could do to help our situation. She said something along the lines of: “I noticed you called a while ago and spoke to someone about this same issue. I am so sorry, she should have forwarded you to the relocations office while they were still open, I have no idea why she didn’t do that”. She told us that unfortunately nothing could be resolved until Monday (it was Friday night), and that we would have to either book another place on our own or drive home.
At this point, I am very frustrated, and we are waiting to see if they will even give us a refund. I went onto Priceline’s Instagram page to read the comments and see if anyone else had problems with them. *EVERY SINGLE COMMENT that was made visible to me was a negative review. This company is a scam, don’t give them any of your money.
5 years ago
Laimute Paulauskaite Philadelphia, PA
To start, i was using priceline for years...but it all came to the point that I am reconsidering to take my business somewhere else...
Today I was trying to book the hotel and there was a glitch in their system : while I pressed "book" button the confirmation was not coming but showing no deal and choose another one ....
I did the search again and I saw the same hotel with the same price...ok let me try to book it again but again there was no Confirmation after pressing book.
I said to myself ok let me try later...
Meanwhile I went to the meeting and while checking my e-mail I saw 2 booking confirmation.
Surprise...
I called immediately the custom support explaining the issue and there only script I got "no refund"
After going through custom service, 2 supervisors with the same script "NO REFUND" not even giving me the answer how the web process of booking works ?????? hellooooooo... they had a decency to tell me that it was a legit booking and words EVERYONE WILL GIVE YOU THE SAME ANSWER!
The last person I spoke later in the day (at my request for him to call me back) was the head manager of the booking and he said that it's up to the hotel if they agree to do refund I'll get it.
The call was received late afternoon when that's what the customer service was supposed to do in the first place when I called them .
Meanwhile waiting for the call back from the head manager I contacted my credit card and hotel and explained the situation. And I notified everyone that I will not pay from my pocket for the glitches and mistakes of the company.
Instead of reading me the script "NO REFUND" the priceline workers should of use a little bit of common sense and brain and figure out that it was glitch ( but they say that I received e-mail confirmation - guess what I DO NOT BOOK THROUGH E-MAIL - I BOOK THROUGH THE PRICELINE WEB!!!!!! And if after booking I do not get message CONGRATS! Your trip is booked! - I know there is no booking. LEARN HOW YOUR WEB WORKS - to start!!!!!!
I am waiting to see if the head manager will call me and say that he solved the issue ....but I have doubts!
I hope that this message will get to the head of PRICELINE and pay attention to this matter as I will do my best that this message will be posted everywhere to get the attention of the BOSS!!!
5 years ago
Brandy Hoopes Clewiston, FL
Priceline should be shut down and no longer able to operate ! They are the most disrespectful , ignorant , down right scums ! They are a huge scam and its so sad that they know exactly what their doing to people and are perfectly ok inside themselves treating others taking from the innocent. I did not mean to hit finalize on my hotel booking and immediately i called the hotel and was told to call PRICELINE . I called , and called, and called for several days to only receive an automated vm saying " all our customer reps are busy on another line, please try your call again later this week " !! or press 2 to be added to the call back list . I DONE SO !!!! Not one call returned nor ever spoke to someone until almost a week later to only be told " WE CANT REFUND UR MONEY , YOUR A NO CALL , NO SHOW !! " I responded i haved been calling the very same day the hotel was booked and i have proof of names and numbers to show...The rep responded she didnt care and assured me i would not get my $269.00 back and hung up. Needless to say i had to dispute their charge and would never recommend this company to anyone not even the neediest of anytimes !!!
5 years ago
Casey Hobbs ,
I recently traveled to Chicago during the latest winter storm, I reserved a car with Priceline which I have exclusively used up to this experience. The reservation I made was through Budget car rental and the price totaled 192 dollars for a four day rental pick up time at 10:00 pm. I arrive in Chicago and collect my belongings and arrive at the car rental desk a little before mid night. The main counter is closed posting the hours to be closed at 7 pm. I check the counter inside the garage, it is also closed at 7pm. I have no other choice but to use the only open rental agency and due to the last minute rental I am charged 462 dollars. I immediately contact Priceline and ask why they would allow my to make a reservation to a car rental agency that is not open at the time of my arrive, they provided no answer. I asked to be credit the amount my rental to the new rental I had to take, the response was there is nothing we can do. I asked to speak to a manager, a manager was not was not helpful and I was informed I was not even eligible for a 10% discount for my next rental. Both employees had no empathy or solutions to me being stranded at the airport unable to access a reservation that Priceline had allowed to be made. I would be extremely cautious to use this service again fellow travelers to not be stranded at an airport or be expected to pay an extra 300 dollars.
5 years ago
Aarin Walker Greenwood, IN
Offers good price comparisons, but beware of entering payment info! I entered my payment info and then entered a discount code. Priceline submitted my payment instead of checking if the code worked. I entered codes before entering my payment info and it would verify if the code worked or not, so I know it wasn't user error.
DO NOT ENTER PAYMENT INFO until you are ready to book
5 years ago
Şengül Demir San Diego, CA
ne of the worst customer service. I booked a ticket through their agent on the phone. apparently, he did not complete the confirmation. It has been a week more than tota 15 hrs on the phone. and there is no solution yet. my family is ready for the flight but there is not any ticket number. they suppose to call me, no calls. and emailing me about " we try to call you but we could not reach you" something like this. it is all lie. I used to book my all hotels and flights through Priceline but it turns out a nightmare. no more pricing or their related another brother-sister online website. I will be very careful from now on
5 years ago
Josh Belcher Chicago, IL
I was sold a flight/hotel package in December for use in February. The hotel was set to open January 29th. I noticed the hotel website reopening date changed to June 1st and contacted Pricelines. I spoke to over a dozen people just trying to convince them the hotel was closed. I was eventually offered another hotel after someone called a sister hotel and confirmed the hotel was closed for renovations. The next day I recieved a call from their relocation department and was told they only handle people traveling in 72 hours or less. I was told someone else would contact me to complete my reservation. I then received an email stating I was only eligible for a refund of my hotel fees but my flight is non refundable. They will not honor the relocation I was offered and will not refund all of my money. I guess I'll be sleeping on the steps of a closed hotel.
5 years ago Edited September 14, 2021
D hoffman , CO
We booked a hotel Jan 1, 2021 for 5 nights at extended stay in Colorado Springs. When we got there, and checked into our hotel. The room was very dirty floors were not vacuumed very visible dirty smudge marks or hand prints on walls near light switches and doors one of the beds had brown streaks on them. We told them we wanted to cancel our reservation that, during this time the room should have been well disinfected and cleaned, and clearly wasn’t! Priceline allowed us to cancel our reservation but not for that night! Even though it was dirty and against our well being to stay there, they would not give us a full refund! Very disappointed in Priceline, they don’t watch out for their customers! Beware, will not use them any more other options to choose from!
5 years ago
Lindsey ,
Very disappointing. Wanted a hotel with a pool for the kids. Booked a special that specified I would be put at one of three hotels... all of which advertise they have a pool. We got to the hotel and the pool is closed because it is an outdoor seasonal pool. This was not specified that there was the possibility of a closed seasonal pool in the line up. I would have just paid more for a hotel with an operating pool. This is misleading and wrong as a business owner myself I would be ashamed to advertise this way. Why advertise your "pool" if it is not functional. Priceline should be better than this. Zero stars (if I could) and I will not be using them again. Such a simple solution to their misleading ways and they did nothing about it.
5 years ago
Todd Bishop Cape Coral, FL
I booked a trip to California with airfare and hotel. There was an option of adding a rental car for $35.00/day so I opted to rent the car as well. I found out ten minutes after booking this trip that my girlfriends mother was coming into town on the dates I booked the trip. Within thirty minutes of booking this trip I was on the phone trying to cancel it. They refunded the hotel and airfare. Not only did they refuse to refund the car rental, they charged and kept $295.00 for a five day rental. Five days at $35.00 is $175.00. It doesn't matter if you escalate it to a supervisor, they simply don't care. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. So they actually make more money if you're up against the wall and can't pick the car up. It cost them nothing and they charge you more than if you had actually picked the car up. Straight up theft! I hope whoever reads this never uses Priceline or Budget Rental Car, I know that I never will again! There needs to be a class action lawsuit against these thieves!
5 years ago
Robert Soles Asheboro, NC
Stole my Daughters money and cancelled her flights.
My daughter, (20 yrs. old), is a CNA at a hospital in Michigan. She had saved up to buy plane tickets to North Carolina and back to Michigan to see me, (her dad), on her Birthday weekend. I ended up getting some time off from work so I went up to Michigan shortly before her trip. I told her she should ride with me down to North Carolina so she could experience the Mountains and see some cool, new things and then take her return flight home. She contacted Priceline and let them know that she would be driving down and was also trying to see if she could get some of her money back for those flights. They informed her that she would have to cancel all of her flights to receive anything back, we understood. Shortly after getting to North Carolina we received an email from Priceline that they had canceled my daughters return flights because she didn't make the flights down and they would not be returning any of her money. After several phone calls between Priceline and United Airlines, (United Airlines, Where the guy laughed at my daughter and hung up the phone on her), we finally found out that it was in Priceline's policy to keep your money and cancel your return flights, even though you paid for them.
I had to purchase a new return flight for her and they did nothing.
5 years ago
Tanya Rodie Macon, MO
Customer service sucks... Been trying to get my deposits back now for 4 days when the hotel person said it would be returned the next day... It's put a damper on my bills being paid. Maybe if lifeline would actually care about the customer and not leave them on read with messages they wouldn't get bad reviews. And maybe if the hotel ppl wouldn't lie to customers... I'm fed up. And believe I should be compensated for the lies and time lost and wasted on trying to get my money back.
5 years ago
Jacqui Grey Fort Mill, SC
I have never been more disappointed by a travel site. First we did the bundle deal to rent a car and flights together, because they clearly stated that you were able to pick up the car rental at the airport. When we arrived we could not find the kiosk. I doubled checked the reservation and it said the airport again, but there was another address under this. I called customer service and at first she just said well you must have to get a cab to that address. I asked why it said airport and why did this not update until after I paid for the reservation. She looked further and finally found where I could get a shuttle. At this point she just kept repeating directions with no actual customer service. I accepted that I might have missed this some how, but the presentation of the bundle was purposely misleading and the customer service was horrible.
When booking the flights our itinerary updated and Priceline had changed our return flight to Frontier. I was not happy about this, but figured that was apart of the cheapest bundle. At the end of our trip the flight was still active on Priceline and we did not receive any updates. Luckily we tried to check in the night before and kept getting an 'error' or 'reservation not found' message. We called Priceline and were transferred to the flights department which said they would have to call us back. While waiting I called Frontier and they told us there was an error in booking back in September and they cancelled our flight (I still don't know what this means). Their only offer was a 38.00 refund or to reserve their next available flight, which was not until February. When Priceline finally called back they just said "are you sure your tickets were cancelled, this is still showing active", "did you actually speak to Frontier"...Finally the customer service rep looked a little more and confirmed the same thing as Frontier, she saw some sort of error. She then informed us that it is not their responsibility to send us updates or make sure our booking went through or that the flight was active when booking. We get this information from the airline. Meanwhile we are still stuck in Miami with no way home. I told her its ridiculous to charge so many fees and to book through them if they don't support the transaction, but we needed a solution and way home. Her response was that this was the flights department, but it was a reservation issue and they would have to call back. We did not get a call back until 1 am. We had to find flights at another airport and still have not gotten our refunds or another customer service response.
5 years ago
Ryan Boyer Shawnee, OK
Horrible customer service. I was heading to my nephews wedding when I received a call telling me the brides parents have covid. I called the airline (which I booked through American Airlines website) and explained the situation. No problems. They refunded my points and money. I wasn't even looking for that. I was looking just to postpone until January. i called Priceline and they said the usual "nothing we can do, it's the rental car agency not us" BS! I called Budget and they said they would refund the complete cost but Priceline has to cancel the reservation. Priceline refuses to cancel the reservation so I'm stuck paying for a car I won't be using! I will NEVER use those thieves again!!
5 years ago
Denise Cardenas Austin, TX
Priceline should receive negative marks not even 1 Star. My boyfriend booked a room we drove 4 1/2 and he called the hotel to let them know we will arrive after midnight and understood check out would still be at 11 a.m which is fine. We finally arrive after 1:30 a.m tired, hungry & sleepy just wanting to check in to take a shower and sleep. The front desk was very rude and she refused to take the card he used to book the hotel because it did not have a chip. When I offered my card she rudely said no because it wasn’t under his name. I asked can I just booked the room then she said in a ugly tone no I can’t do that I’m like wtf really why not you have a room available. We found another room down the street at Motel 6 where they took care of us with no hesitation. When contacting customer support Leo the rep was rude said no refunds to my boyfriend while I was online chatting with Vee where I was told the same and that policy states no refund I put where on the site states card is required to have a chip if you already were charged she states hold one moment while I check waiting and restates no refund is possible and when requesting someone in management she states that they will say the same I explained I’m also in the business off management and that is always told to customers but when a customer request a manager one should be provided and a manager has an authority to make the customer happy or try to satisfy them any way in their power and she disconnected the chat. RUDE!!! Never again
6 years ago
harry thibault Niles, MI
I had an experience on a trip to California where my Priceline phone app defaulted to a different date than the one I had chosen. I had booked a hotel room from the hotel parking lot but when I went in, they couldn’t find my reservation. I discovered the glitch and was able to get through to Priceline automated cancellation and have the issue fixed THAT time.
However, using the same phone app 2 nights later, I booked a hotel room using Priceline’s “Pricebreaker” promotion that offered me one of 3 different hotels in Pleasanton, CA for a low price. All 3 hotels were in Pleasanton and acceptable so I committed (after carefully verifying the stay dates) and it looked like we were booked at the Best Western Plus for a great price. We showed up at the Best Western Plus in Pleasanton and (again) they hotel didn't have a room under my name. I reviewed the confirmation email and Priceline had booked me at the Best Western Plus in Martinez, CA about 30 miles away. I called (again) to cancel and Priceline’s estimated wait time was 2 hours. I booked another room at the BW+ in Pleasanton for that night thinking I could cancel the one they had booked incorrectly. When I finally got through to Priceline later that night, they refused to refund the hotel stay, even though I had used them to rebook my stay that night at BW+ in Pleasanton at a higher price! Their response was NO REFUNDS FOR PRICEBREAKER DEALS - even if their app screws it up.
I WILL NEVER USE PRICELINE AGAIN and will copy and paste my experience on every applicable internet/social media platform I come across. There are many other booking sites that offer a smoother and more satisfying customer experience.
BE AWARE –PRICELINE’S PHONE APP PLATFORM IS GLITCHY AND MAY BOOK YOU AT A DIFFERENT DATE OR LOCATION THAN WHAT YOU DESIGNATED.
6 years ago
Denise S Reinig Bethany, OK
Booked a refundable rental car only to have them tell me is non-refundable. Now where did it say at time of booking that any thing was non-refundable.....nowhere!( I never would have booked otherwise) due to the uncertainty of the Covid outbreaks. I went on line to cancel and there was no option or no way to cancel. Tried calling and stayed on the line for close to 2 hours before I finally hung up. I connected through the chat line and it took 30 minutes for reply. They told me they could not refund because it was not refundable. I told her it did not say that anywhere on my reservation or my confirmation email that the reservation was not refundadable. She tried to blame it on the car company and said it was them that would not refund and it was their policy. I called Thrifty and they said that is not their policy and to contact Priceline and have them call them direct so they could authorize refund. I tried that but they still would not refund my purchase and abruptly ended my chat. Never had this type of experience with any travel site before. Then I looked on Consumer Affairs site and saw the horrible 1 star ratings of everyone who got screwed over by them. How are they even still in Business?!
6 years ago
Kat C Cottage Grove, MN
If I could give negative stars I world. They had the worst reaction to Covid-19 trip cancellations! Three months and still no resolution from our trip we had to cancel in March!!
We had to cancel our trip to Mexico that was scheduled for March because of the Covid-19 pandemic. We started calling March 12th, today is June 15th and we still don't have it resolved.
I have called no less than 20 times. Each time I am placed on hold, they say the contact the hotel but get transferred around and can't get through. They say they will try them again and email us. They say they email the hotel but don't get a response. But a few days pass as we hear nothing from them. When I ask them to escalate the issue, they say they will and that they'll call back but no-one ever does.
I have talked to Supervisors and have gotten no where. All we want is to get at least a partial refund or reschedule.
This has been the worst experience! I will never book a trip through Priceline again!
6 years ago
Charles E Rea Goodyear, AZ
I, like many others here, had booked travel through Priceline just priod to the COVID-19 pandemic. Five days after booking, the event I was to attend was cancelled due to the vrus. At the time of the booking, I was aware that it was a non-refundable hotel booking. When I attempted to cantact Priceline, I received a recording saying that due to high volume, they didn't know when I could speak to anyone. So, I then disputed the charge with Capital One, my credit card company. They attempted to resolve with Priceline with no results. I then contacted Priceline again, explained the issue and basically was told "too bad, it's policy". It seems like any reputable company would have made an exception in this, and the other cases mentioned here. I am certain, judging from the other reviews on this site, that Priceline will loose a significant number of customers. This includes me and anyone else I can convince to not EVER use Priceline!
6 years ago
Donald Frischholz Valparaiso, FL
Had a reservation booked through Priceline for 3 nights. Due to the corona virus warnings from the FL governor, decided it was best not to travel. I have been getting the run around between Priceline and the Radisson about if a refund will be granted. Per Priceline they blame the hotel stating that they will not issue an approval for cancellation. However when I contact the hotel directly I am told that this is not the case. Per the Radisson Orlando I booked through Priceline and paid Priceline so they are (were) in complete control of the money. I have been getting the run around from Priceline going on a month now. Now they are stating that they cannot issue a refund because the hotel is currently CLOSED due to COVID-19. Is this not proof enough?? I contacted Priceline once again stating facts on how Theme Parks closed during the time our stay was booked and FL Governor DeSantis had stated that any resident that does not need to travel should not. (Also endorsed by the President and Vice President) I stated to Priceline that if they cannot resolve this issue then I would be taking my business somewhere else in the fouture (AIRBNB, they issued refunds on friends cancellations made due to COVID-19 the same week i booked with Priceline).
6 years ago
micheala ray Martin, TN
On March 18th we booked a hotel for Days Inn. The website glitched and changed the date on us. We immediately tried to contact Priceline. Their whole system was having issues. We were unable to reach anyone via phone, chat, or email. We sent an email requesting support. We went ahead and went to the hotel that was booked and they too tried to contact Priceline but was unable. We went ahead an paid for that night. I have had nothing but trouble trying to get a proper refund. Priceline says the hotel denied the request and they can not reach back out to the hotel. Hotel says they will refund and have been due to COVID-19, and that Priceline is who has to reach out to them. It was a nightmare. I wont use Priceline in the future.
6 years ago
vmootz Chico, CA
Have always used Expedia for car rentals and hotel reservations and occasionally for flights. However decided to try Priceline. Rented a car in March for May. Due to the COVID 19, the event I was going to was canceled. Southwest refunded my tickets, however Priceline will not refund, credit, change etc my car rental. I called Thrifty Car Rental as they were the car company I chose through Priceline. Priceline advised they are not allowed per Thrifty to refund my money. I called Thrifty and they advised had I of rented the car through them I would be able to receive a refund and that they have no control over Priceline. Called Priceline back. They do have my funds....and state they are not allowed to refund per their contract with Thrifty...... Pretty sure it's Priceline that is not being honest here....while they keep my money.. Never again!!! I woud rate them minus if I could!
6 years ago
shannon balcer Portland, OR
I write this post with a sad face. I recently had a horrible experience with Advantage Car Rental, which I paid for through PRICELINE. The rep at Advantage refused to get me my rental car from their Kiosk, there was a note on the rental desk that told me to go there. I took the time to call Advantage and let them know what happened and to report the complaint. Now neither company will take responsibility and get me a refund. Priceline has been unwilling to help with an email address or phone number or have someone call me NOTHING! Please take my situation into consideration, is saving $10 worth this? I recommend not using PRICELINE - go directly to the carrier you are using as Priceline doesn't stand behind their transactions. BEWARE!
6 years ago
Sarah Coup Dallas, TX
I had booked a stay at a hotel in Eureka Springs through priceline. I later realized the hotel I had picked had been changed. Priceline took it upon themselves to chose which hotel to book me at without telling me. I also had to cancel due to Covid-19 and my job issuing a no traveling at this time . So I went to get a refund, but due to Priceline's policy they wont issue one. I understand their policy, but I feel that due to the circumstances out of our control priceline should be willing to make an exception for their loyal customers. They should also be open about any accommodations or changes needed to be made. -SC Oklahoma .... even though I have to put a star I rate this company 0.
6 years ago
Michael Go Southgate, MI
Let me first start out by saying I am/was an avid Priceline user. I would spend thousands of dollars using them. They allure of “priceline VIP” pricing and “Mobile Deal” always got me to choose them. DO NOT LET THIS GLAMOUR FOOL YOU. They are crooks. The customer service is absolutely terrible, and recently I just found out that they don’t care about their customers. They are a commission based company that care only about the dollar they can make off you.
On March 22nd I booked a room off Priceline for the Marriott Detroit Metro Airport and my card was charged, and my confirmation print out said “paid in full”. When I got to the property the Marriott had not a single clue as to what I as talking about. They did not receive any funds from Priceline. So here I am , with a line as long as one at an amusement park trying to explain that I had paid already , showed my evidence … all to no avail. After about hours of trying to pull together enough money for what turned out to cost less that what Priceline charged me I finally was able to get in to my room. By then it was so late and having missed my conference call I had to reschedule it for the following day thus spending another 1/2 day rate at $75 the following day just so I could work. I missed my flight which wast too bad on pricing right now and had to stay with a friend in the next town over, due to the fact that because of this mess I no longer had the funds to afford anywhere to stay. The inconvenience of it all was what really upset me.
Today March 24th I called Priceline and told them the story, they called the property and they basically told me that I had paid for my stay. I paid for my stay with Priceline on one card, and paid for the exact same stay with a separate card because this isn’t the first time that this has happened. This exact same thing happened to me in Feb. 2020. I paid Priceline , they were supposed to pay hotel and never did, got to the hotel and the hotel said there was nothing they could do and that I had to pay them directly. That incident took me exactly 30 days to get my funds back on my PayPal card. Priceline called in an “authorization hold”. I called PayPal and they told me that they sent a “courtesy email to them to drop the hold.” But did not release the hold for 30 days.
These are scary times to be completely honest, With this corona-virus taking hold of the world and our economy shattered, it is unfair that companies like Priceline will take advantage of people for a quick buck. It is un American yet sadly in a way , the American way. Something needs to be done, I cannot afford another 30 days to receive my funds back. I have not only wasted my hard earned money during this debacle but my time, my work and my family was affected by this debacle. Priceline or booking.com whichever you go by, Should be ashamed of yourselves.
Speaking with multiple hotel chain customer service individuals I feel obliged to give anyone who takes the time to read this review this advice: DO NOT EVER BOOK THROUGH PRICELINE. There is a website called looknofurther.com and (at least Marriott, Westin, Sheraton, etc) will pricematch anything pricelinee ‘promises’. They will not only honor the price but they will even give you what you ordered through Priceline be it a king room, a corner suite, what have you.
6 years ago
Girae G Sarasota, FL
Customer service is horrible! Their reservation department makes it so smooth to reserve the room but when it came to me calling customer service to cancel (only an hour after i booked) there was no way of contacting them. I called customer service and selected the option to speak with an agent, i was on hold for 32 minutes and the recording hung up on me! I was livid. I tried again, after 26 minutes the recording hung up on me again! At that point i wanted to try a different route so i did the online chat, well, it’s a robot so they couldn’t do a thing for me and kept saying bye. I ended up calling customer service back and pressing different prompts and it kept routing me to the same line that kept hanging up on me. At that point i called the reservation line and told them what was going on and they said they couldn’t help, i even spoke with their supervisor and they explained that they do not have access to cancel nor have access to what their cancellation policy is. A complete mess i went through. They’re quick and accessible to take your money but horrible at their customer service! This definitely turns me off about ever reserving through them again. Beware
6 years ago
Jnoelle99 Acworth, GA
I booked a hotel through Priceline for a stay on Feb. 15-16. They never contacted my hotel to give them a "ghost card number" (whatever that is for), and charged my credit card $92.79 for "incidentals" which at the time, I was told would only be a $50 HOLD and it would be released within 10 days. It has been almost a MONTH and I am STILL fighting to get that charge refunded. And now today when I call again (after having been told BY priceline that they called the hotel and gave them the necessary number, which was a LIE), the Priceline system is down and they can't even connect my call!! I will NEVER use Priceline for a reservation again!
6 years ago
Jennifer A Asheville, NC
They refused to give me a refund after I called and told them I was being charged 3 times for the same reservation at the Red Roof Inn at Asheville NC. It took them more than 20 minutes to get to a customer service representative when you call their customer service number @ 1-877-477-5807. They put me on hold for most of the time which was a total of 57 minutes of wasted time on the phone with them. They still refused to give me a refund. Jake who was the second person who I spoke to tonight ( Feb 10th, 2020) was condescending and laughed at me while asking me the same questions over and over, treated me like an idiot. This was one of my worst customer service experiences EVER !!! In addition to refusing to give me a refund for today's reservation at the Red Roof Inn in Asheville NC. They also haven't refunded me in the amount of $79 for my reservation at Extended Stay of America in Memphis Tennessee @ Cordova this past Saturday February 8th since Extended stay of America at Cordova was booked and there was no rooms available that night. Priceline stated they would refund me but they still haven't done it. Priceline is very unprofessional, untrustworthy, shady and a total rip off. Beware and stay away from Priceline to save yourself money, time and horrible customer experiences.
6 years ago
ettena123 Miami, FL
Buyer beware!!!!!! google Priceline class action lawsuits, google Priceline reviews of their many victims. They operate on fraud. I have reported them the the State attorneys office, Federal Trade Commission, Department of Agriculture that regulates travel etc. and any state and Federal government office I can get a hold of including news channels. They need to be shut down for fraud. This time they have fallen under senior crime laws. I booked a Hotel room for 3 adults with double beds. They put me in a Hotel that doesn't have double beds and the max occupancy of the room they put me in is two people. I paid for 3. Apparently they make a living of telling now that you have booked and paid you have to work with the hotel to accommodate you in another another room that fits 3 people. That is deception, fraud misrepresentation and you have victimized a senior citizen that is protected under very strict fraud and crime laws.
6 years ago
BB Houston, TX
I bought an express deal on Priceline for two round trip international, business class flights. The price was great. Their deal is that you don’t find out the details until after you agreed to buy it. I really didn’t care what airline I was on and I didn’t care about where the layovers were or for how long. I agreed to the purchase. After that I got the info on the flights. Seems it was only business class one way and economy class the other way. That was not what I had asked for. Now they want to charge me to cancel it. Are used to use Priceline all the time and very happy in the past. I am now seeing all these bad reviews. I guess it’s not the same anymore.
6 years ago
Lisa Powers Denton, TX
Searched Priceline for a room (4) adults for May 22 stay. We're a special needs family so we try to plan ahead. You can't gamble. Our searched recommended Priceline's "Price Breaker." Here are (3) hotels and you'll get one of the three for "$." There were two options that looked extremely good, but one of them was more "higher end" and we're traveling with kids so we opted for the hotel that we thought fit us more for this travel excursion. My red flag was that one asked if we wanted a single or double bed, however the other did not. It made me a little skeptical but I double checked my search (4) adults, I checked all the information to ensure it was correct, and felt confident in booking. I screen shot everything & saved a pdf of the search to cover me. Sure enough when the hotel booked it stated only good for "up to 2 adults." I didn't think anything about it so I called priceline. Their response: All of our hotel rooms are only guaranteed for 2 adults (double occupancy). Anything above that, the hotel has the discretion to force you to book another room or to up-charge you. I told them "So let me understand this. I searched for a hotel room for 4 adults, but you only offer a guarantee to cover 2 of them." So our choices are now to pay an extra charge with the hotel to get double beds and to cover the kids, or to lose our reservation $ completely. My advice if traveling with more then 2 people, you're gambling with money and your peace of mind. This is the "bait and switch." It's all around poor business. This 100% shows they are not family or group friendly.
6 years ago
Kim U Severna Park, MD
I prepaid for a room New Years Eve thru Priceline. I had confirmation with a receipt. I went to check into the hotel and they gave my room away because Priceline (3rd party) credit card payment was declined!!! I was issued a refund but Priceline did not want to compensate me with a free night stay somewhere because the hotel was booked and they only place the hotel could accommodate us was a hospitality suite with NO BED, only a sofa bed for 4 people. We had booked and paid for in advance a room with two beds. 2 people had to sleep on the floor and the sofa bed was aweful! I will never use Priceline again, there deals are no good and they obviously are maxing out or not paying their bills to be declined by the hotel! Crazy!
6 years ago
devendranath thota Franklin, TN
There is no option to give zero rating otherwise i would have given priceline a zero rating for their substandard customer service .
We reserved a hotel room through priceline and within half an hour our , we tried to change the dates and called their customer service through the contact number mentioned in their website , But their automated call agent was so idiotic, it has decided to cancel our reservation without even listening what we were trying to do ,it appeared that the only option they had on that automated service was cancellation, it only listens to the word cancel and ignore any other utterances , and so it cancelled our reservation with 0 zero refund, when called the customer service again , to reinstate our reservation, they have refused to do so and had asked to call the hotel. when we called hotel we were directed back to priceline as the reservation was not done on their website and priceline is responsible for that, which priceline didn't acknowledge and our entire trip went for toss with priceline taking away both our money and reservation and left us with no option but to cancel our entire trip, We lost $300 dollars as part of this cancelled reservation and a heartbreak to the family for not going on trip
I would strongly suggest and caution people dealing with priceline, beaware of their blaming tactics and not so good automated agent which can put you in to terrible situation like ours.
6 years ago
CHouston Houston, TX
We woke up very sick with a cough and cold/flu (symptoms were awful and sudden) and called right away to cancel or change the dates as we had no business going to a hotel sick, making others sick, nor would we have been up to doing anything on the property. It was a super busy holiday weekend so I can guarantee they would have been able to rent that room, I did not even want a refund, I just wanted to move the dates to a date we are well enough to travel and no get everyone around us sick with a cold/flu. The said they could not change the dates but could cancel if the hotel would "allow" it and then claimed the hotel never answered the phone. I called and of course the hotel answered the phone, did a 3 way call and then it got a little more difficult to determine who was worse, the hotel or Priceline, but in any case, I could not reschedule and I could cancel but forfeit the entire booking cost $450. So, I decided to gift the room to a family member and change the name on the reservation to them so the room would not just go to waste or allow them to just book for someone and get double the $. Pretty shady so we will not be using Priceline again and after Spring Break , which we already booked way in advance, we will not be staying at that hotel again.
6 years ago
SHeff
I booked a car rental yesterday on Kayak through Priceline.com and paid for it with my
daughter's credit card as I don't have one. The booking was for a Thrifty Car Rental vehicle.
When we went to pick up the car today they explained they can't
give us the car due to the credit card being in my
daughter's name and the licensed driver being me
without a credit card and her without a license.
Thrifty when contacted said to contact Priceline for a refund.
which I did and have had nothing but a run around from their
support people after numerous calls and was last
told there is a no refund policy on this booking.
All I know is I paid them the money and we were not
given the car. Regardless of any way to look at this,
this is stealing my money. I didn't get the car today
but you get to keep my money?
6 years ago
Shannon Baxter Pompano Beach, FL
I have used Priceline’s app before and I have never had an issue. I used for a recent trip I’m taking and they have already charged my card for a hotel I have not even stayed at yet. They are claiming it is prepaid hotel reservation which I was never made aware of when using the app and I only found when I tried to change out my credit card I wanted to use. They told me they couldn’t switch the card because it was a prepaid hotel reservation and they couldn’t do refunds! I don’t want a refund I just wanted to switch my card to pay with and if I cancel it’s also no refundable!! So Priceline is a joke and a scam and I would not and will not ever use them again.
6 years ago
rakesh Columbus, OH
I Reserved the car through Priceline for $65 for two days which are nonrefundable, went to the airport they said they were not able to find the reservation even though I have provided all details, then they made a new reservation for $120. When I called the Priceline, they were asking me to send the receipt from car rental and said it will take 10 days for enquiry and then they will refund the money. Guess what on second day they sent an email that they were unable to refund the amount because the Priceline reservation was active on the day i was about to pick up the car.... this is insane and worst customer service....
6 years ago
Peter T Baccaro Whittier, CA
I was searching for a car rental, I came across Hotwire and Priceline. Hotwire was cheaper but Priceline had a price guarantee and in the past didn't require payment up front, where Hotwire did. Before booking either of them, I called Priceline customer service (which was very difficult to get beyond the automated system) and spoke with an operator. I just wanted to know how the price guarantee worked. I read to her both prices and all the details. She said I needed to book it with them first then she would check the other web site and issue a credit. She said the itinerary needs to match. I read all of the details to her, dates, location, vehicle pick up and drop off times. I told her I would book it while she was on the line. I booked it and then she said the car agency didn't match. Both sites were blind agencies and did not reveal until you made the purchase. My initial call was just to find out how the price guarantee worked. Once I had it booked it charged my credit card, it was not a charge at pick up like in the past but that was OK as long as they matched the price, they would not. They said it was not a perfect itinerary match because it was different agencies. I tried to talk to a supervisor to either match the price or refund the charge, they would do neither. I understand my responsibility in this, every screen you check must be thoroughly read, but their operator was on the phone, I just wanted information and could not get it until I followed her instructions. PRICELINE is a scam and I will never use their service again or recommend it to anyone.
6 years ago
Josh Richmond, KY
I booked a hotel room with a free cancellation guarantee as long as I cancelled 5 days prior to check in (Oct 14). I attempted to cancel on Oct 9th and was told I was within the 5 day period and would be charged 1 full night stay because they do not count the day of checkin as one of the 5 days. So actually, you need to cancel at least 6 days out from your arrival day. I called the hotel to see if they could help and they offered me a cheaper rate than priceline ($20 less per night without the Priceline fees which are about $25 per night). So for a 2-night stay, the hotel was cheaper by over $40 ($406 for Priceline vs $360 for hotel direct). Same exact room ammenities with same view. Called priceline again which they said they would not honor their price match guarantee because they only match websites and not the hotels directly! They have a loophole for all their false advertising and I will never use them again.
7 years ago
yyzsfo Greenbrae, CA
I am having an awful experience with Priceline's car rentals division. I prepaid for a car rental, made a brief clerical error many weeks later. It canceled my reservation shortly before I needed to use it and refuses to reimburse the $139.19 I prepaid. So effectively the site has stolen that money, since I didn't get any rental car to use for the money. I had to book with Budget and pay significantly more, since rates at the Buffalo airport had risen substantially in the interim due to high demand. I have appealed to the rental cars division and have had no satisfactory response, just refusals to return my $$. If Priceline allows its rental cars subsidiary to operate in this fashion, I can no longer trust Priceline.
7 years ago
Jonny Hancock
Priceline's website is simple and easy to use. However, they were advertising a trip that was sold out. Because of this false advertisement I had to use another site and was not happy when the new travel package was $250 more.
7 years ago
Review Source
Hannah Barth Tallahassee, FL
I looked everywhere for the best rates on a hotels for a trip to California. Priceline by far had the best rates. The associates were knowledgable and answered every question I had.
4 years ago
Review Source
Myken , UT
I have been using Priceline for years to book vacations. I use it primarily for hotels but find it super easy to use and their prices being as good as any other travel company around.
6 years ago
Review Source
Michelle Schow Saratoga Springs, UT
Priceline is a good option for booking a hotel at a great deal if you aren't too picky about where you stay. (Although I can usually get a pretty good idea of what hotel it is based on the description). You can trust their ratings, so you know if you choose a 4 star hotel it will be a good place to stay.
6 years ago
