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Priceline

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344 User Reviews

3.2

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Tracy Womack Cedar City, UT

I used Priceline to plan my trip to Florida and I didn't have any flaws. My flight was delayed and Priceline emailed me to give me updates on my flight. It was great. No problems at all.

7 years ago

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BLF Pleasant Grove, UT

I have purchased hotels and plane tickets through Priceline and find that they are reliable and useful. They try and find you the best deal for what you are looking for. I like that they offer deals on hotels that are really nice for a great price.

7 years ago

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Rob Whipple Mesa, AZ

Always seem to find good options on Priceline. I have used the option to put in a bid and get what they give me a few times. I'm always nervous but it has always worked out well. I set my parameters, so it is what I want.

7 years ago

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L. Fowler Pleasant Grove, UT

I have liked using Priceline to purchase airfare and hotels at a great price. They have a great cancellation policy of 24 hours and I trust them to resolve any issue that may arise in a timely manner.

8 years ago

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Ssuny KT Halifax, NS

I got the worst experience for the renting a car from Economy car rental(Pearson airport ) by Priceline! The good price of rental car attract pp and they scam the end when we return the car making excuse to charge the extra cost which they ‘ve never emphasis or clarify when we signed. Of course they took the deposit directly before any confirmation or contact from the manager who should call! Every customers for return cars at the office accused of violating their agreement and overcharged for the amount of the security deposit. DO NOT USE THIS COMPANY.

4 years ago

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Winston F Utica, NY

I signed up online to pay $54 a day for a little car, then after I hit the button to pay, the rate jumped up to $106 per day. Plus, they have a no-cancellation policy. So, I am stuck paying twice the rate I had agreed to. What Priceline does should be illegal, if it isn't. I will NEVER do business with them again, and I would advise everyone to stay away if you don't want to get ripped off.

4 years ago

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Jesse Starkson Tampa, FL

These people should go to jail. From “not being able to reach the hotel front desk” to confirm my booking as I stood there waiting for the phone to ring, to not even refunding the booking. I was fortunate enough to pay $750 for two bookings in order to get a hotel room because of these crooks. Avoid the hassle and frustration, book with a hotel direct

4 years ago

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Russell Stence Rochester, NY

My recent experience with Priceline was terrible! I tried to book both car rentals and airline tickets on their site, filled in all the required information, clicked on "Complete Reservation", and it simply would not process. I tried it several times, to no avail. There is no phone support or online chat support unless you've already successfully made your reservation...and you can't make the reservation by phone. A completely frustrating process! How can they even stay in business with this kind of insensitivity to customer satisfaction?!

4 years ago

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Jose Velez

Terrible service!!! Unwilling by all means to please a client. The app design will lead you to scam deals where you get (without previous disclosure) a tiny-bunk “airplane bath size” room with a twin bed with no guaranteed chance for accomodation upgrade. This is something that no other travel agency has ever done to me for a 3+ star hotel deal. I had nightmares after several attemps with around five (5) different service representative for them to fix the issue. Got nothing but false apologies.

4 years ago

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Mark Mc Monticello, NY

Booked a van (paid in full in September) through Priceline in September 2021 to use March 2022. Received a call from rental agency two days before travel, they did not have the van available. Further, they do not rent vans. Priceline advertised, booked and took money for a van that did not exist. After 2 hours waiting, Priceline offered to refund the money, not find me a van. So a day before travel, I am looking for a suitable replacement. Never again with Priceline. Do not waste your time.

4 years ago

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Samarth Dwivedi Oshawa, ON

They provide false information like free cancelation etc they charge me after 1 month for my car rental which i canceled and at that time they sad its free cancelation no charge deducted. Instead of renting car from them rent its with your other local provider. Priceline show cheapest rate but when you go there charge highest insurance premium which not included at booking time. they are not customer friendly if you cancel they charge you and say read our terms and condition which is written in very small letter.

4 years ago

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Gia Regina Waco, TX

If I could no stars I would. These people told me if I canceled, even though it was within just the hour of making a reservation, that I would still be charged the hotel fee of $193.96 ——-so even though I canceled, I still have to pay for the reservation—full price. Now how lowdown and dirty and is that. I explained that my Covid-19 test came up positive and I didn’t know that when the reservation was made. I had been exposed but had no symptoms. And these people had the nerve to tell me I couldn’t get a refund even if I canceled.

4 years ago

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Nik Aliye

Priceline does not respect his his quotation and even prepaid payment. Recently, I ordered rental car through paceline in Toronto. When I went rental location they overcharged me 75$. I contacted Priceline and they did not respond. Economy Car rental as per clients review is cheating and overcharging people and Priceline supports them. So it means they are in the same board. Avoid those companies.

4 years ago

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Robert Heifler Lake Isabella, CA

I had financial loss of personal items at a hotel and Priceline would not give me any financial compensation other than to offer a site unseen 15% coupon if I agree to it on the phone without emailing me anything that I could read. My losses included medication just under $50 as well as numerous food items that were destroyed by freezing because they maid decided to try defrosting the freezer that was frozen solid by actually turning the freezer colder and all food was frozen and medication frozen and ruined.

4 years ago

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Kristen Landwehr Minneapolis, MN

Worst company I have worked with. Don’t go third party if you can help it. Their non-refundable policy is unacceptable. We got upgraded to a car that was much larger than the car we ordered. Ended up not working out for us and was more of a hassle than a help. We returned the car the same day. Even though Dollar would refund us the money for the unused days, Priceline refuses to refund the money since the policy is non-refundable. We will never be booking through Priceline again. Just awful and not a good company to be helping you with your vacation plans.

4 years ago

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brooke cannello Provo, UT

I tried renting out a car this last summer from them and they did not have the car when I showed up. I gave them benefit of the doubt and figured it was a mistake not on their behalf. When I called they offered no refund or help so I spent the entire vacation without a car. Eventually my bank had to take legal action on them for not providing me a car after I made a purchase

4 years ago

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Margaret Belton

The Priceline app is a scam. I went to Priceline to book a hotel for 4 nights. There were choices among Standard Room ($79, flexible), King Suite ($84 =higher rate, flexible), King Suite ($81, nonrefundable). They deceived me into booking the King Suite, nonrefundable just to tell me that the hotel’s Standard Room is King Suite. If it's not deception, you tell me why would a person pay $2 more/night for the same room type that‘s nonrefundable????

4 years ago

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Stephanie N Torres Ramos

I do not recommend this company, a cancellation was made for a hotel stay which they never processed due to an apparent error in the system as I was told by their senior agents. They still refused to process the cancellation and charged me in full. A legal case should be brought against this company because I was told by the hotel that this is not the first time this has happened.

4 years ago

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• Glitch • Edmonton, AB

Terrible. I booked a hotel room at the Best Western Premier Denham in Leduc through Priceline. It said Free Breakfast. I even took screenshots as I booked that showed this. When we checked in the hotel said it was not included in the reservation & would not do anything about it. I will never use Priceline or Best Western ever again. False advertisement & terrible customer service.

4 years ago

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Jared Merced, CA

Horrible experience, a flight was postponed because of covid. I had until oct 12th to get tickets set, so I called and got a 6 month extension till march, turns out priceline chose to credit me back sooner anyway(oct 12th). They credited me back my $512 in tickets, but kept the $1,028 that was labeled as fees and taxes. Oh and insult to injust I had travel insurance I paid extra for, and they said the travel insurance didn't cover the expiration lol. I will never do business with them again.

4 years ago

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Flames Lawrence, MA

They are the absolute worst. I still cannot understand how a company as such are allowed to operate with no accountability. Customer service is the worst and none of the agent knows what the other has already completed for them to go from there. You will be on the call and be hearing winds blowing in the background and babies crying. Honestly there is no words to describe such bad service.

4 years ago

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Jonathan Kortes Wolcott, VT

Horrible. Booked a hotel for my trip, it said "Flexible cancellation until Jan 2" turns out flexible cancellation means you have to pay 3 days. My trip was only for 4 days. I wanted to cancel just 20 minutes after booking because I looked into the hotel and it wasn't what I wanted, thinking I had time to change my mind. Now my trip isn't going to be what I wanted it to be thanks to priceline's totally misleading claims.

4 years ago

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María Fernanda Reyes Calzada New York, NY

I was not able to go on a trip due to COVID. I had to personally contact the hotel to ask for changes, after the hotel agreed to make the changes Priceline refuse to do them. They were rude, unresponsive and unhelpful. Other stays on my trip were booked through Expedia and Booking, they were actually trying to help and were NICE. NEVER BOOK THROUGH PRICELINE!!!!

4 years ago

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The Nomad Evansville, IN

I think that priceline ha to implement gentle exception to policies for reservations that are made in the wrong city of a state. After repeated. request to speak to customer service agents there was an intense refusal and lack of understanding for any mistakes in the reservation process. It seems that the hotel/motels and priceline are both supporting each other at ( keeping the money with no alterations in reservations at) the expense of the customer . Its quite shameful and unprofessional to see such sharking with this business .

4 years ago

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Ms Jackson Mesquite, TX

They don't their employers' terms and conditions: “Book an Express Deal and we'll refund 200% of the difference.” That's a complete lie. The rep says she can't see it and in order to honor this, she would have to be able to see it. I logged out, used my VPN, and somehow still got the same results that showed a $400 cheaper rental. Very disappointed in you Priceline!

4 years ago

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Sandy Ghobrial Ottawa, ON

Priceline is a worst app you can ever use It is basically a scam to take your money and never get the service you deserve or you need. I booked a hotel with them in a specific area which they have changed by themselves refused to refund me and customer service is the worst all they say is “i’m sorry” which basically means that’s how it is. Worst service and worst app no customer right at all.

4 years ago

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LDUBOIS La Prairie, QC

TERRIBLE!!!! did a booking via my travel points with BMO Mastercard who outsources to PRICELINE.COM. I had to cancel my flight due to COVID. I was travelling with AIR FRANCE , which i called multiple time (because Priceline.com are so incompetent) who confirmed my flight was totally refundable. Calling back PRICELINE to advise them of my conversation....they still denied it. I must have been 8 hours total on the phone to get to a partial settlement.. (a voucher good for 6 months!!!) . The employees are RUDE< UNWILLING to help, totally USELESS. AVOID this company!!

4 years ago

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Mike YLW Kelowna, BC

Booked the Super 8 in Golden, BC for Dec.8, 2021 through Priceline based on the price (US$57 + tax) and the availability of breakfast and a hot tub. When we arrived, the hotel advised that breakfast and the hot tub have both been shut down since the pandemic began. Since it was prepaid, the hotel said that could do nothing. When we contacted Priceline customer support and requested a US$20 partial refund, we were told we could not be compensated. The matter was supposedly referred to the agent's supervisor but 48 hours has passed and we've heard nothing.

4 years ago

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Jackson Zeiner Seattle, WA

Booked a flight to Hawaii via priceline. Priceline claims our flight was cancelled despite Delta Airlines telling us that it wasn't cancelled. They refused to fix our flight and kept asking us to speak with Delta despite the fact Priceline were the ones who arranged the trip. After sitting for hours in hold with customer service they have been unable to offer us a solution.

4 years ago

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Sami Salim Orlando, FL

Never use as 5heir guidelines and policy is shady. Rented a car and got chargers 56 dollars for a car I was not giving by the company who said can't take car out of state line .Priceline however did not mention that nor has it on their disclaimer .they refused to refund my money and preferred to loose a customer forever .their support has a script and same answer keep coming out .

4 years ago

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Yasmine Assadipour CA

Horrible DO NOT RENT OR BOOK THROUGH THEM - made a car rental Rez and then when we changed the trip to be 1 day longer I called Priceline 3 months in advance and they wouldn’t help us change the Rez, told us to call car rental comp, car rental comp told us call Priceline - just horrendous all to just find out if we could have the car for 1 more day.

5 years ago

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John Smyth Haverhill, MA

I am extremely disappointed with Priceline. Book a trip from BOS to Rome, Italy on June 14th, 2021. Found out the day before my flight was suppose to leave (September 25th, 2021) that my family did not have flights secured for my trip. Don't worry, they did issue me a refund. I just finished up booking my new flight through Expedia. Unfortunately, because Priceline did not give us enough notice that our flight was cancelled, we have to pay top dollar for a flight. I will never use Priceline again!!!!

5 years ago

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E W. Houston, TX

Pricebreakers offers - new service - rip-off. Charged 30% tax rate on a room in a state that has a 6.5% tax rate for hotel rooms. Plan to share with the state taxation department as well as Better Business Bureau. Contacted CS and asked for an explanation and a refund for over-charge. No help, no answers, no explanation - told me I was 'stuck' with the deal as charged to my card. Never, ever, ever, ever, ever again will I use Priceline.com.

5 years ago

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Gayle McKee

I booked a hotel and within 24 hours I found out I couldn't go...it was actually within 12 hours. I couldn't get a release from my doctor to travel. I had a note from my doctor stating my travel was being cancelled due to medical reasons and Priceline was NOT WILLING to work with me AT ALL. Will never use them again! Much better luck with Hotels.com, Air BNB, VRBO, Expedia, Kayak, etc.....

5 years ago

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Rae Georgetown, KY

Lied about place we were booked Uncaring customer service We were booked at a motel where all you saw was prostitution all night long and drug transactions like it was nothing! AND to make it worse, we were really 4 hours more away from the ocean that I was told we had a view of. Whole point of trip, just destroyed and I refused to allow my children to stay in such a filthy hotel.

5 years ago

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Nancy Swanson Harper, TX

Terrible customer service. Booked a room for a medical procedure stay, then had to cancel it. Their cancellation policy stated that I would pay a one night cancellation fee if I cancelled “within one day out” which I took to be within 24 hours of check in. I cancelled 26 hours out and was charged one nights fee. The customer service lady was useless

5 years ago

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MATTY B Minneapolis, MN

The "Pricebreakers" deals are so deceptive. They quote a rock bottom price and then hit you with the "Additional Mandatory Fee." I was trying to book 2 nights in San Francisco. I was quoted $165/night. At the payment screen there is an additional $78 in "taxes and fees" mind you that the hotel tax in SF is only 15%. Then inconspicuously at the bottom, the Additional Mandatory Fee was $544!! That brought the total to $962 when the quote was for $164/night. I'm trying to book a hotel in downtown SF not an all inclusive resort. Complete scam.

5 years ago

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Holy is His name. Ellicott City, MD

The itinerary I find on Priceline website was $358.98 after waiting for three hours someone called me back and asked me to paid $256.09 more for fees. I am so upset and disappointed. I believe this is a scam. My fly reference is 5719700653. And the guy called me back 08/25/2021 at 11:52 pm for 28 minutes. It’s so sad 😞 and it’s not fair.

5 years ago Edited September 14, 2021

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Moe. Sh. Galax, VA

I will never use Priceline again. I booked a car from ACE through Priceline, I was charged immediately from Priceline once booked then again from ACE when picked the car. For a month now been calling Priceline to solve this issue and ACE as well, still no resolution. Priceline agents are very unknowledgeable and rude. Again save yourself the headache and the money, Don't use Priceline ever.

5 years ago

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Shane Smith North Las Vegas, NV

Priceline does not stand behind it's bookings. They have No customer service. Nothing but runarounds. DON'T USE THEM. I am sorry I have money tied up with them. If you go on their chat their customer agents just tell you to contact the airline, or hotel where your reservation is supposed to be. They stole my money, and gave me nothing for it. Worse travel experience of my life.

5 years ago

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Rod McInnis Kent, WA

Worst ever..... Totally all about them and how they can chisel you out of your money!! Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car.. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go though this company again.. Do not use this money grubbing company.. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at it's worst!!!

5 years ago

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Randy Myers Lake Stevens, WA

Priceline is one of the worst travel sites in the industry. If you do plan to use them, which I will never do again, Do NOT pay for your trip in advance, always do the pay later option. They are 100% inflexible and will not refund, change or modify so you better hope nothing changes with your plans. Their customer service reps do nothing but cite policy and refuse your request. Every travel site in the industry has cancellation options and provides a relatively painless "out" if you need it. Not Priceline, they will keep your money. Wretched company.

5 years ago

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Adam Bebenek Algonquin, IL

Very disappointed, when you check in they charge a $100 damage deposit and they refound it up to 10 days, they hiding this information on Priceline and their website, stay away from this hotel, I try to cancel this reservation but the front desk tells me I can not cancel you need to contact Priceline, very disappointed, Extended Stay America Suites - Chicago - Elgin - West Dundee

5 years ago

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Chad Lethwaite Denver, CO

Total scam, they sell u airfare at a reasonable price I was quoted $782.58, even got an email confirmation with that total, they charged my credit card $1051.46. Was on the phone for 45 minutes and when I asked to talk to a supervisor the hold was 9 hours and 40 minutes. Save yourself time and money and book your travel with someone else or be prepared to pay more than you’re expecting.

5 years ago

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chris cruz Denver, CO

Do not book through pricline.com . I had payed for a hotel on there site at 62.50 per night, with there taxes and fees it came out to 744.00 for 9 nights. Upon check out I got my printed receipt and it showed daily rate 58.90 per night totaling 530.00 I contacted pricline and the rep stated that its hotel taxes. I told him about the receipt and then he went to state that its pricline profits. So how is it they try to get you best rates but charge more than the hotel. Anyhow they are not refunded the difference.

5 years ago

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Gina Roach Carrollton, TX

During payment processing they tried to change my flight from preferred times to extremely early or late. Spirit was 90% empty and actually showing the discount available. Priceline should have protected our booking. I'm planning international trips this year and next. Was hoping to use them but will not use them in the future. Their customer support took 20 minutes with no results. Goodbye Spirit Airlines and Priceline.

5 years ago

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Kathleen Hamilton Wayne, MI

Booked a hotel in ludington The rode way inn Priceline wouldn’t show the details of it like the name or pictures so you don’t know what your getting said it was 100.00 a night until I booked it and it went up to 250.00 with taxes trashy hotel hole in the wall toilet didn’t flush and air didn’t work And I told the person working there all he said was thanks I won’t book through Priceline again! You don’t know what your getting!!!!

5 years ago

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Niamh McGoff Breckenridge, CO

We booked a hotel room but when we arrived all the rooms were taken. There were at least a dozen other people in the same situation. Every hotel, apart from the 5 star most expensive hotel in Salt Lake City was sold out. That was bad enough at 11 at night but the wait time to talk to somebody was over an hour so they disconnected me and said they would call back. They called back an hour later and then hung up on me. I never got a call back. I never got an apology despite several emails. And worst of all they never refunded my money so I had to file a complaint with my credit card company.

5 years ago

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Verified Customer West Des Moines, IA

Priceline Pricebreaker tool is a scam and Priceline is no longer a viable option: Priceline is now using a non-cancelable tool called 'Pricebreaker' and packaging one low star hotel between more valuable properties. If you buy, you are booked at the 1 or 2-star, not the 3.5 star plus. I didn't even notice they were packaging properties of such different caliber together until I was booked - and of course, no way to get out of it! Priceline is now part of a huge corp. and has totally changed into a BUYER BEWARE company - no longer a viable option

5 years ago

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Steve Zarwell Eden Prairie, MN

Flight was cancelled due to COVID. Was issued credit for over $2000 but can't use online, have to call in. On the phone they're saying I can't use that for the normal rate and even though I can find the exact same flights they insist I have to pay 50-75% more because I'm using my credit. As stated here customer service is horrible. Always get someone in India who can't seem to do anything and just transfers me back into the same 1hr + wait time queue when I ask to speak to someone who can. Once they get your money there is nothing you can do to get it back.

5 years ago

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