Google Flights is a functionality that is built into one of the world's best search engines: Google. In 2011, Google purchased ITA software that allowed it to build an algorithm for flight searches and compete with other flight booking sites.

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The Good

Features
No Third-Parties
Tools

Features

Overall, Google Flights has some nice features, despite its basic functionality. It pulls not only the cheapest flights, but also the best flights for travelers. Clients can search by airline, cost, airport, travel time, and seat type (economy or first class), making it quick and easy for users to find exactly what they are looking for.

Customer Review: Janan from Utah

"I love to find travel deals. One of my pastimes is to get on Google flights and put in some available dates and then choose the world and see where we could go. This year alone I have used Google flights to book our trip to Paris, France, San Diego and Hawaii. I also have used it within the United States. What I like about Google Flights is that you can put in certain dates and then choose the map to see what is cheap. Google flights is my favorite search engine for travel."

No Third-Parties

One thing that sets Google Flights apart is that it deals directly with the flight carriers. Typically, travel sites work through some third-party source or utilize advanced technology to collect pricing information and data. Having the ability to book and work directly with the airline provides customers with the following benefits:

The ability to change or cancel bookings without having to pay additional fees or deal with third parties
No hidden costs because the prices reflected stem directly from the provider
Discounted rates appear instantly
Flexible dates option allows for best rates

Tools

Google Flights provides a "Discover Destinations" tool that allows users to select dates, possible locations, and interests to find the perfect destination to visit. The company also provides a number of sorting tools that give travelers the ability to quickly narrow down thousands of results and find the best match for their needs.

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The Bad

Limitations
Lack of Customer Support
Not All Airlines Participate

Limitations

There are some limitations in terms of overall travel with Google Flights. It would be convenient if users could find and book all of their travel accommodations at one time using the platform. However, Google Flights does not provide customers with the ability to book hotels, rental cars, cruises, vacation packages, or travel activities.

Lack of Customer Support

There is a total lack of customer support for Google Flights. The company has not listed a phone number or email and its site directs users to contact the travel carrier directly. If a traveler has a question or a problem with Google Flights' services, they will likely be on their own to figure out a solution.

Not All Airlines Participate

While Google Flights does work directly with a number of airlines, the company does not have information for several other airlines that chose not to participate. If a desired airline is not featured on the site, consumers will have to use a different travel service or contact the airline directly.

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The Bottom Line

Google Flights provides a number of features and tools to help users quickly narrow down flight options that are best for them. Additionally, the company works directly with airlines rather than third parties.

However, Google Flights does not provide customer support or allow users to book any other travel accommodations such as hotels, car rentals, cruises, and vacation packages. Further, not all airlines participate.

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User Reviews

Star Rating

4.5

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226 Reviews

Review Breakdown

5 grade

71%

4 grade

20%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Luke Swierczynski Troy, MI

I first discovered google flights just searching a destination airport in their browser to be pleasantly surprised by a virtual travel agent if you want to call it that. Gives you the flights and prices of them from all the competitors in a simple search. Easy to find the cheapest air this way in no time flat. No need to go to each website to search individually.

4 years ago

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Nancy Naples, FL

Google Flights is wonderful...But, beware there is a site that isn't connected to the Real Google that is a scam called Googleflights They offer International flights for RSW to Heathrow by phone for $540.00 (Business class) AA, They want your credit info on the call and don't accept CC by phone...DO NOT GIVE THEM BANK TRANSFER INFORMATION!!

7 years ago

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abw fsu Tallahassee, FL

What I love most about Google Flights is that I am able to see the breakdown of every possible flight going to/coming from my intended destination. Sometimes I find that other flight search engines are biased towards certain airlines, but Google shows everything - even lesser known airlines! I get the best flight for the best price without feeling like I've been cheated out of another option. I use it to find/compare all of of my flights when I'm traveling!

5 years ago

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TTeep Smithfield, UT

Whenever I'm going anywhere by plane I start with Google Flights. I like that it lists most airlines (I don't seem to get Southwest even though they have them listed). I like the abilities to check different dates in several ways for the lowest price. I like how you can then just link to the airline to book the flight (I always book directly, and I'm assuming that they have a deal to get paid for the links).

5 years ago

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Corbin Short ,

Google Flights is just really easy to use for a quick search. Although when I was using it, Southwest Airlines was not a part of it and they often have the best deals and are my favorite airline. So it's been hard to use recently for that reason. What I like most is the easy to use interface even when I am just tracking a flight. Anything on Google always interacts very well with your whole online environment.

5 years ago

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Emily H West Wendover, NV

Learning about Google Flights from a friend changed my life. Getting the best price on plane tickets is so simple and centralized! I love that I no longer have to go hunting for hours through countless tabs of different airlines to compare prices. When I had to buy a last minute flight hours before needing to leave, I was able to look one up in seconds for a screaming deal! This makes booking a spontaneous flight so easy!

5 years ago

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David Martin San Diego, CA

Google Flights is my favorite way to check for the best deal on flights. I love the way their site is laid out and it makes it really easy for me to select my flight dates based on when the flights will be cheapest. It is great for comparing prices across carriers and prices across different dates. I never book a flight without checking Google Flights first.

6 years ago

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Janan Grange Pleasant Grove, UT

I love to find travel deals. One of my pastimes is to get on Google flights and put in some available dates and then choose the world and see where we could go. This year alone I have used Google flights to book our trip to Paris, France, San Diego and Hawaii. I also have used it within the United States. What I like about Google Flights is that you can put in certain dates and then choose the map to see what is cheap. Google flights is my favorite search engine for travel.

6 years ago

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RodrigoRamirez Austin, TX

Google flights is awesome. I believe the main reason why I enjoy using google flights is the fact they give you an option to track prices and send me email notifications when prices have changed (lower or higher). There has been times I forgot all about a trip I wanted to go on until notified of a lower discounted price and resulted in a vacation! Thanks.

6 years ago

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Summer Porter Managua, MN

When used on 'incognito mode,' Google Flights has always provided me with up-to-date flights ranked beginning at their cheapest prices. It is convenient because when you put in your expected travel dates, it will give you an average price range according to those specific dates. You can even purchase flights directly through the site. It is quite convenient.

6 years ago

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Rischelle Mikkelson American Fork, UT

Google Flights is one of my favorite places to find deals on airfare. I love that you can put in your destination and dates and with the simple calendar that we are all used to seeing, you can instantly see the pricing. This is especially nice if you are flexible with your travel dates. Google Flights is a free service so you don't have to pay to find the deals!

7 years ago

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Anne Sainsbury Payson, UT

This company is the lifesavers candy for me in my life. I have traveled quite a bit over the past 3 years and this tool has helped me immensely especially as late to find the best prices for flights and the cheapest days to fly. I don't think that I would have been able to travel the way that I have to visit close family members without the help of this tool. It has saved me hours and hours of research. I would recommend it to everybody!

7 years ago

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L. Fowler Pleasant Grove, UT

I have used Google Flights to book airfare several times and I love how they try and find me the cheapest route possible. It is both informative and helpful at the same time. The search engine is easy to use by entering times and dates and I like the way the prices come up on the scream from cheapest to most expensive. Great site to find flights.

8 years ago

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Amanda Sherwood, OR

Started using google flight recently! I love that I can track prices easily and book when the prices are at their lowest! I booked a couple flights (one from Portland to Colorado and back, and one to France for 4 people) and I got great rates. It was very easy to not only track the rates, but see them on a calendar to help chose the dates with the best rates. The actual booking will take you to the cheapest site directly and the rates shown by google always include taxes and fees which is a use plus! You pay exactly what you were expecting to pay!

8 years ago

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Megan Union, NJ

I love the ease of access with which I can use Google flights. I can easily see the cheapest flights for a range of dates, and there's even data on COVID-19 trends in the area that I am seeking to travel to. Sometimes, though, I think I am able to find cheaper flights elsewhere. However, Google Flights is still super convenient.

4 years ago

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Brittany Wilkinson Herriman, UT

I've used Google Flights to compare prices on flights. It's easy to use and lets you know if you are getting the best deal. It's a very good, trustworthy resource that makes traveling just a little bit easier.

6 years ago

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Hayley Lambdin Orem, UT

Google Flights is freaking amazing. I love how simple they make it for me to look up all different prices for flights I am interested in. I use Google Flights every time I am searching for a new trip.

8 years ago

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Alex Murphy Reno, NV

Google flights is amazing. It searches other websites to get you the best prices and does all the work for you! You can also set price trackers that let you know when the price drops.

8 years ago

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Breanna Jones Salt Lake City, UT

I always always come here whenever I need to check flight prices. Although they do not partner with all airlines, it is a super useful website. You cannot book with google flights. I like the calendar of flights so when I am flexible with travel dates, I can check other dates to see what is cheaper.

9 years ago

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J B Sandy, UT

Google Flights was recommended to be by a friend when I was having a hard time finding a good price on a direct flight. I can't believe it took me this long to find them. They had a number of options available that I didn't find anywhere else.

4 years ago Edited January 21, 2022

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Terrah Anderson Herriman, UT

I use Google flights to monitor all of the future air travel plans. I love how you can set up alert to notify you of price changes. It is helpful to see the pricing across all the airlines, and use the calendar to find the cheapest days to fly.

4 years ago

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Hijah Smith Tallahassee, FL

I love that Google Flights puts all available flights to and from your destination all in one place. The filters are very helpful in finding the cheapest, shortest, and best flights for your trips. I have always used Google to look up and book flights because it has an easy interface and it is trustworthy.

4 years ago

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aserbacher Tallahassee, FL

Whenever I am looking to buy a flight, the first place I go is google flights because I know they will show all airlines and the best deals for each. I found my flights from Florence to Bari this summer using Google flights when I was studying abroad in Italy.

4 years ago

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Bing Yeung Riverton, UT

Google flights show amazing deals if you pick the right time. It's where I get the general price range for the places I want to go. Easy to access and compare prices for dates and flying companies. I have been using it for years.

5 years ago

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Blake Hirschi Salt Lake City, UT

a very convenient way to compare flights across a large range of companies. They also have nifty features like being able to filter for what services you want. They give you options like longer but cheaper or more expensive but smaller layovers. Very efficacious to have all the information in one place.

5 years ago

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Heather Greenburg ,

I go to Google flights as my first check when I am looking for flights. I used the Google flights search map and planned our Europe trip to different countries. We were able to see the cost of flights to many different cities at once and choose the least expensive flight combinations. It was a great way to plan a more cost-effective trip!

5 years ago

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Cali M Roy, UT

This has been my go to site whenever I want to book a trip. I have been able to find seriously great deals through google flights. Sometimes I like to browse the site just for fun to see how cheap of flights I can find!! Highly recommend if you are ever planning on flying.

5 years ago

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Tommy McCarlie Chicago, IL

I've done a lot of traveling and Google flights is the best flight aggregator in my mind -- I consistently find the best deals on Google flights. Though I've used Kayak and other competitors in the past I now prefer Google flights.

5 years ago

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Desiree Pleasant Grove, UT

Google Flights is a very convenient tool. I like how it tells you the range of prices and tickets depending what airport you use. I definitely use this a lot because I'm planning a trip to Japan soon, and it helps me figure out my prices, the cheapest hotels, and what airport I'm going to use

5 years ago

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Raquel San Jose, CA

Google Flights has the easiest site to navigate to look for the cheapest flights. The interface is user-friendly and gives all flights that can be filtered by duration of travel, how many stops, departure time and arrival time, and of course, price. I use Google Flights before I go on any trip to make sure I get the best price possible.

5 years ago

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Alyssa Hansel Tallahassee, FL

Google flights is a super great service that I would recommend to anyone! They have this cool feature where you can look at the monthly view of a calendar and see price information for each day of that month, which I find really useful for finalizing trip dates!

5 years ago

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Dayna Salt Lake City, UT

Google Flights is by far the easiest way to search for the cheapest flights. It makes it very easy to see what dates and times are my best options. We have a very flexible schedule when we travel so I love the ease of being able to mix up the dates to find the best deal.

6 years ago

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AF ,

Good flights has been a great way to 'shop' for flights. I like being able to browse by your home airport and just see how much flights are in various locations (the map is easy to view). It's also easy to see which airline you would choose too. Very easy to use and helpful!

6 years ago

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Dre35 West Valley City, UT

Great resource to find the right economical flight needed! Whether you're looking for the cheapest flight, or a specific airline that you're a medallion member of, google flights search option provides such an easy experience to pick the right flight!

6 years ago

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take7 Cheyenne, WY

Omg hidden gem, or not but I feel like I am always winning when I use google flights to find travel for myself and my family. It is easy to navigate and snapshots of costs at airlines all in one click and screen. Prices and deals are great and the airlines available are some of the best ones.

6 years ago

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Amy Christian Las Vegas, NV

Anytime I look for a flight, I START with google flights. Then once I see what price/schedule looks best I go directly to the airlines website. I like that it is an overall view of all flights compared to eachother. Makes it SO much easier to find options all in the same place.

6 years ago

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Desi Pleasant Grove, UT

Google Flights tell you how long it takes to get to your destination and it also tells you how much it costs too. It's super convenient and helpful I feel like. That way you'll now when it's easier to book your flight. I was traveling out of the country and I used this and it's pretty accurate!

7 years ago

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Tracy Hill Draper, UT

I love Google Flights because they made it really simple to understand what time my flights were leaving and I felt like they had me the best options for flights possible. This company has a very clean and simple website and I will continue to use this company in the future.

7 years ago

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Courtney Eames Kaysville, UT

Google flights is how I find all of my flights! It is so nice to know you are getting the best deals while traveling! My friends told me about google flights a couple of years ago and I have never used anything else to book my flights since!

7 years ago

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BLF Pleasant Grove, UT

I have found great deals on Google Flights. They search the internet for the lowest fares and find them for you so you don't have to go searching everywhere yourself. They also notify you if a fare price changes, which is nice so if the price goes down you can hurry and purchase the ticket.

7 years ago

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Kiran Zaidi Bartlett, IL

I was booking a trip to Jamaica and on google flight it showed there are roundtrips available from Friday to Monday via Spirit airlines. I reserved my resort and then rechecked google flight and same round trip ticket was said to be available via Sprit airline. I try to book it and on Spirit airline it said no return flights available on Monday. I was forced to buy two separate tickets to and from Chicago and ended up getting a return ticket on Sunday. I already paid the resort for three nights and now I have to be back on Sunday! I not only paid more money on separate tickets for two but also lost money that I paid for the resort. On top of that when I called a so called Google flight customer service number the lady picked up the phone and yelled and shut the phone on me....so much for the customer service!! By the way when I checked at night again for a roundtrip for same trip itinerary google flight still showed me return tickets available on Monday via Spirit and Spirit said no availability,

5 years ago

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Karen DeMann ,

I love using google flights to search. I enjoy using the date grid to plug in possible dates. I think it is a great way to find the best flights for your individual needs.

6 years ago

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Theodore Niemann Boulder, CO

I love using google flights to find the cheapest flights. It's extremely easy to use and allows you to book with different airlines, which makes it much cheaper to travel on the days that you want to travel.

6 years ago

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Sarah Mercival , FL

You can find round trips for as low as 200 dollars. If your booking a flight you can also book hotel reservations and plan to visit many landmarks and recreational events.

6 years ago

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Jane Hupe

Used to be good and I used many times for the research of flights but recently a scam is there... after we choose the flights and confirm the return flight we move the page and the price almost doubles... and a note appears “ unfortunately the flights that you have seen in the previous page changed”... yes, indeed, very unfortunate for a flight price searching tool... But it is still in the search if you do again and in the calendar... so it is a big misleading exercise... I took photos but here we cannot attach them... the price went from 945$ to 1564$ ... I tried other flights and the same was happening. So... we cannot trust it anymore... Shame...

6 years ago

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Pamela Dixon Brunswick, GA

Just to let anyone now who is booking a flight thru Google Flights. Me and my husband first time flyers booked a flight many months ago and all was well UNTIL we arrived the day of our flight in July thru American Airlines to find out our flight was cancelled and changed from time 2:15pm to 11:00am with no notice or email of the change. So our trip was marked as no show which cancelled also return flights. Called Google Flights to discuss cancelled flight and to book another flight. Mark W offered to get refund and booked our new flight on Delta the next morning saying charge would be $600 for the tickets. I released my card for the charge of the $600.00 BUT Mark also charged my card for 656.20 x2 for Delta and the $600.00 Agent fee equaling to $1912.40 which I knew nothing about until I asked about our refund from our first booking after I returned home from my trip a week later and looked at my card bill. I did received 2 deposits for $367.99 from American Airlines BUT Mark charged us $300.00 agent fee from our refund. Which we never was notified of. So before you book a flight or request a refund make sure you ask if there is any agent fees.

7 years ago

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Hector Dominguez Thiensville, WI

This service apparently because cheap prices seemed a good option but it’s a scam. Let me explain, they advertise an unbeatable price and of course you purchase. They charge your card but 8 hours before the flight you receive an email saying that they couldn’t get the tickets but they offer other flight of course more expensive. This is disastrous because it’s too late to get a flight and you have to choose between losing your flight or buying at their new price. Also, if for any reason you don’t see the email (which can get your inbox at 10 pm ) you will be informed at the counter that you don’t have a flight. DO NOT USE THIS SERVICE!

7 years ago

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Julie

Excellent I like how they track everything for me so I don't have to look every day, they email me when things change in the negative or positive direction

7 years ago

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alex

Never mind the time wasted, what's worst is the fact that I found out my selected flight was not available only and only after submitting all my personal and financial details. Despite using Google Flights.UK, when I was about to complete the booking, as soon as I submitted the payment for the chosen United Airlines flight and Google/United realised that my credit card was British, suddenly "my" United Airlines flight became unavailable and instead I was offered a different, much less convenient and much more expensive United flight. Awful. Very upsetting and also very uncomfortable because I had to submit my card details (and who trust them??).

9 years ago

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Vy Ha Birmingham, AL

Before I was always worried about booking flights on a mobile device due to how much trouble I have with technology. However the steps to booking a flight are very clear with Google flights and I like that you can compare rates between other travel routes and get the best prices for your flight booking

4 years ago