Name: Priceline
Rating: 1.6

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Nazira Aidaralieva Cuyahoga Falls, OH

i wouldnt offer services of this company to people this is a fraud company i reserved car rental through priceline when i came for pick up price for rental of car was way different full price wasnt listed on priceline when i canceled reservation because price was higher priceline refused to pay full refund so keep my story dont get any car rentals or hotel through third party like priceline because u dont know how much exactly you will end up paying

5 years ago

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Yvonne Shealy Tucson, AZ

Absolutely terrible! Did not disclose information that should have been. I called customer service and the jerk hung up on me. Guess I wasn't giving him the conformation number fast enough. Then automated system said I could select to have a call back. After he hung up on me the wait time was 59 minutes. It has been three days and no call back. DO NOT USE THIS COMPANY. THEY ARE AWFUL AND I DID NOT SAVE ANY MONEY. AS A MATTER OF FACT, THEY COST ME MONEY. WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.

5 years ago

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Craig Willoughby Chicago, IL

Booked a trip to New Orleans and rented a car through Priceline. Great deal! What Priceline didn't tell us was that the agency wasn't at the airport...it was downtown. Turned out that the agency we booked through didn't honor Priceline, and I ended up paying an extra $200. Oh, and to top it all off? Priceline's booking fee is non-refundable. Overall, I do not recommend them. Save your money!

5 years ago

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kelvin li Richmond Hill, ON

If you are booking airline tickets, go check airline website before you pay at priceline. Under pandemic, priceline will forfeit your residule value without mercy if you rescheudle our booking to a cheaper date, however, some airlines will keep your residule value in their travel banks, so you can use it for future booking. They often make mistakes in flight availabilities. Again check with the airline before you deal with priceline. Be aware price gouges customers in many ways. Wish there is option for no stars

5 years ago

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Josephine Jael Jimenez Tustin, CA

DO NOT BOOK THROUGH THEM I used their site to book a hotel room and my first attempt prompted a “This deal is no longer available” box to pop up, so I tried again because it was still showing up. I was charged for BOTH transactions less than a minute apart and Priceline refused to cancel one because they were both “valid.” Will never be using them again, terrible customer service. I plan on disputing the charge.

5 years ago

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Bryn Grunwald Boulder, CO

THE WORST. We have been trying to book a flight through them. We had a flight last year that got cancelled due to covid, and Priceline gave us a voucher, but we can only book through the phone. EVERY TIME, in the midst of confirming the booking details, they have hung up and not called back. Every time, we have been on hold for an hour and half, only to be hung up on. They will not give us our money back or allow us to book it online. Do not trust them with your money.

5 years ago

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Dave Kriger Aliquippa, PA

Professional scammers. Booked and paid..week later didn’t have my room said it was never booked..refuse to refund the package..I guess that’s the beauty of a credit card dispute..customer service is a bunch of idiots as well been six hours of phone time and no resolution.. lesson learned hope they go belly up being such a deceitful crap company.

5 years ago

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Bryan Josemans ,

I inadvertently booked 2 nights at a motel 45 minutes from the desired location one week in advance. Three minutes after I paid, I realized the error and called the motel to cancel. They said I had to go through Priceline. I called Priceline and the refused the refund or even credit me towards a motel at the desired location. Now I am going through my credit card company. I am retired and always go through Priceline for my airline and motel arrangements-NEVER AGAIN

5 years ago

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Sarah Pinckney, MI

It should be possible to leave zero stars. Priceline is refusing to give us a refund or reschedule our room. We booked a hotel via Priceline a month ago when the COVID numbers were much lower. Now the numbers have spiked and there are new orders in our state. With over a week’s notice, they are refusing to do anything. Instead they are going to keep our $300 in the middle of a pandemic. Go with Travelocity or Kayak.

5 years ago

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me me West Springfield, MA

They double charged me for a flight. I called to dispute and they said tough. The transaction has already gone through so im stuck with it. I asked to speak to a supervisor and they hung up on me. I called again and was hung up on 3 times. Most of the times I think people are rude when being hung up on. I was just hung up on when I asked to speak to a supervisor every time. They stole $800 from me.

5 years ago

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Alex N Glendale, AZ

Worst experience ever with Priceline. They saving isn’t worth the loss they’ll cause you in the long run! Please reconsider using them before purchasing anything. After eight years of this company I got a huge smack in the face when asking to reschedule due to Covid. Not refunded but rescheduled and I’m these “uncertain times” the one thing I’ll bet with certainty is this company will screw you!

5 years ago

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AB Los Angeles, CA

Priceline is a scam and their Customer Service Reps are greedy, useless, lairs. I booked my room and paid fully. The hotel overbooked. I have an email from the GM stating they refunded Priceline and Priceline owes me a refund. Priceline is now claiming I was a no-show and they're not going to refund my fully paid room. You see good reviews and bad on various sites, is it worth the risk to be one of the 2/5 people they rip off? All they need is a few good (or fake) reviews to keep the scam going.

6 years ago

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Beni Womitso Richmond, VA

Will absolutely not recommend. I made a reservation for a car rental, and called 2 min after the reservation to make changes. they said the reservation was not negotiable or refundable once they receive their money. The customer service was terrible and rude and their manager was not helpful. It looks like they only care of the money and not customers.

6 years ago

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Garry Cohen San Mateo, CA

I am extremely dissatisfied with Priceline, it’s customer service and refund policies. I booked a car for a family vacation many months ago. Then Covid hit and you can guess the rest. My vacation is in August, but we canceled significant vacation due to health concerns. Priceline has said “tough” and won’t even offer a credit voucher. Given the fact that a Pandemic caused the cancellation, I simply feel ripped off. How much unjust enrichment will Priceline be allowed to receive? A class action should follow!

6 years ago

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Zhenyu Duan Berkeley, CA

Due to the COVID-19, Hawaii has been under selter-in-place order. We cannot go to Hawaii as planned, so I canceled my hotel booking on Priceline. I talked to a customer support when canceling, who said they can refund my booking fee. But after 2 months, they send me an email noticing me that there won't be any refund. I am very frustrated. They lie to customers and don't care customers at all.

6 years ago

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Michele Lee Reed Orlando, FL

I have been travelling for years through various companies and I have NEVER had such poor customer service. In the midst of COVID, I cancelled my rental car booked in February through Priceline because my June event was cancelled. Priceline refused to offer a refund for my rental car which in these times is absolutely absurd. This is the only company that failed to offer a refund. This is ridiculous and I will continue to urge everyone I know to boycott this company.

6 years ago

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Luly Orlando, FL

Priceline is the Worse company I’ve doubt with. We purchased our vacation tickets in October 2019 and due to the Covid-19 pandemic our trip was canceled and they REFUSE to give us a refund and are only giving us less than 6 months to use or lose voucher ... Although no one knows when this will be over and not to mentioned Vacations have been used to stay quarantined as there was no other options. I’ve never had such a horrible service like this company

6 years ago

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melvin rose Knoxville, TN

I tried canceling 45 minutes after my reservation was made, walked in and the place was dirty and stunk, refused to stay because you can tell it wasn’t clean. Priceline refuses to refund $1100 back. I called VISA and filled a complaint against them per VISA’s 100% guaranteed satisfaction with your purchase policy, they opened there investigation and contacting my bank. SHAMEFUL of Priceline

6 years ago

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mad ave North Haven, CT

I booked an airport rental at priceline.com for $541. Then I found another site offering a price of $340. I called priceline and asked for a price match. They said they could not do it for some reason. Then I said I would like to cancel my booking. They told me I could not. I ended up using another car rental service. I never used Priceline's booking. I called them multiple times asking for a refund, or a partial refund. They refused to refund even one dime. In the end, they took in $541 for nothing. People, stay away from priceline.com. They are scammers!!!

6 years ago

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Mohamed Abdelrazek

I booked round-trip flight for my wife from Doha to Cairo and due to the loss of my wife mother I tried to canelle the return flight from Cairo to Doha for two days calling their customer service and was told to wait for response from them and that the cancelation fees is 60$...i contacted them several times and just 8 hours before the flight they told me I have to pay 600 $ for canceling.. The whole ticket was 700 $.. Again avoid them..

6 years ago

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Mohammad Abumuhaimid Manvel, TX

Beware people it turned out that booking thru the hotel is cheaper than priceline. Priceline doesn't disclose all mandatory charges the hotel might charge. You have to understand what charges priceline doesn't include. Eventually you will end up paying more than going to the hotel directly. This happened to us. When checked in, Hilton had $35 mandatory charge per day per room. Priceline doesn't show that and I was tricked. Their policy is vague and they will hold you accountable for it.

6 years ago

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Anne Valerius Glen Ridge, NJ

I would not even leave one star if I didn’t have to. Our experience with booking a hotel. Our mistake was trusting Priceline to recommend a cheesy , hourly, mold ridden, scary motel where my daughter and granddaughter were forced to stay . This was the Quality Inn in Ansecon NJ. Nevergo near this place and I am horrified that Priceline would even have it listed. Runaround with refund and Priceline does nothing to help you. No refund and never using Priceline again.

6 years ago

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Jennifer Smith Timnath, CO

Unfortunately, I was required to leave a star in order to post a review. Within hours of reserving a rental car, I canceled it. I was told that I would not be refunded even as I read “free cancellation until pick up”.Then when I requested to speak to a manager, I was given the runaround and was finally told someone would call me, but I’m still waiting for the call. Listen to the reviews! Go with another company that values customer service!

6 years ago

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Susan Brittain New Freedom, PA

I booked a hotel through Priceline and it was an absolutely horrible delapitated room. It was run down, dirty and nothing like their website described it as. I think Priceline should eliminate hotels when they get a certain amount of negative feedback about one specific hotel.

7 years ago

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Thomas Hullinger Pleasant Grove, UT

I like that they have so much information online, that you can use the price comparison tool and that they give you the opportunity to name your own price as well.

8 years ago

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John Schwab Sandy, UT

I use Priceline often. I find their user experience to be very good and it lets you filter quickly and pricing is always competitive or better than others.

9 years ago

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soporia moment Tallahassee, FL

When I usually need to book a fight to take a trip I use Priceline and for a round trip the prices are very reasonable. Also, if you want you can rent out a car so when you get off the plane you able to have one

5 years ago

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Mhorne182 Eagle Mountain, UT

Can find good prices on Priceline. However be very careful with the name your price tool. One time we reserved a 2.5 star hotel and was given a 2 star hotel. Customer service was a nightmare. They wouldn’t budge or acknowledge their mistake.

6 years ago

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Stan Hollingshead Lehi, UT

Interface is easy to use. The value seems pretty good. It seems that when we book through Priceline we always get the room next to the elevator, ice machine, or some other undesirable spot. But the value is good so we keep coming back.

6 years ago

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Adrianne murray Brigham City, UT

I love booking my airlines on here because you can always find the best deals.I’ve had very good luck with the prices for years now and they will continue to use them

6 years ago

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Jaime American Fork, UT

I have used Priceline several times to book hotels or cars. Most recently I rented a car using Priceline and got a better price than I could find anywhere else.

7 years ago

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Katie Kearney Vienna, VA

I compare a lot of flights and hotels on Priceline when I am traveling. It is nice to see a comparison of all the prices in one place. Prices are just insane for hotels and plane tickets nowadays so I never see like a GREAT deal.

7 years ago

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Crystal Mike Denver, CO

Priceline sucks. I couldn't get ANYONE who spoke English enough to even understand them and I was hung up on twice they tried to over charge me 200$ a ticket when I called to change my flights because the airlines changed the times and it no longer worked with schedule. The customer service was absolutely the worst.

4 years ago

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Presley Hurley Sparks, NV

i selected purchase protection on my flight and they said “Trip protection purchase failed. Your trip has been booked, but the insurance you selected has not been purchased.” they are so incompetent and don’t care about their customers and didn’t do anything to help me

4 years ago

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Nate

They deserve 0 stars. Booked a hotel and when I arrived I realized I was in the ghetto. Don’t dare come outside during the day and definitely not at night. Street parking for my Acura. Priceline would not cancel the reservation. They said the hotel won’t cancel it. Well why the F would they!? Never again

4 years ago

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Frank Sepulveda McDonough, GA

They promoted a hotel for $50 per night but when I arrive the hotel did not look like the hotel on the web page. The area look like the place was for addicts and hockey’s. Not a safe area and no refund. They took me for $183.98. Do not book anything through Priceline.

4 years ago

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Erin Hasselmann

I paid over $500 to reserve for a room 4 months ago. I found out today that my granddaughter has MCAS testing the week I booked and Priceline REFUSED to work with me. No amendments or modifications. That's absolutely insane and I will NEVER use them again!

4 years ago

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Amanda Winter Yorkville, IL

Horrible customer service after booking. Suggested that I not cancel room to book a different one, that they would reach out to hotel and get back to me on room change. Never followed through, prices of the rooms increased, and customer service recommended that if I'm not happy to just cancel my booking.

4 years ago

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Kanwalnain Hans Buffalo, NY

Worst service experience. Please don’t book a car from them. Specially when the booking is to pick up from Buffalo Airport Dollar or Herts company as the representatives are same . Worst combination, ripoff, waist of your time.

4 years ago

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cjkpotts Valparaiso, IN

Completely insensitive and lacking in common sense when dealing with a date change for a car rental. Impossible to work with and just a horrible overall experience. We travel often, and will never use this company again. They do not appreciate their customers or stand by their product.

4 years ago

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Mindov Ermatte Black Mountain, NC

Unless you need reservations 2 days before departure, chances are you lose hour money if and when your schedule changes. Their booking is no refund, no change, no cancellation. Not even rental car reservation is cancellable or changeable. Their prices are low because they can keep your money even if you cannot make the trip.

4 years ago

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Kimberly White LaFollette, TN

Terrible! Does not honor trip protection plan cancellation even during covid cancellation beyond customers control!!! Please do not use this company! Terrible customer service! You will waste your time and be out a lot of money if any thing happens!

4 years ago Edited January 14, 2022

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Dung Phan Toronto, ON

its really bad!! I called them about my my trip... everything couldn't match when I checkin. They literary said its up to you to call the airlines. I thought my flight was cancelled but not. BASICALLY this company is a very bad organize and YOU WILL LOSE TIME AND MONEY FOR NOTHING

4 years ago

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Sandy Malanga Jupiter, FL

While looking for a hotel in Emporia , VA , Priceline showed a hotel in Emporia, KS. I did not notice this inconsistency until I booked. I immediately called to correct the issue but Priceline would not issue a refund. This is ridiculous and I will NEVER use Priceline again!

4 years ago

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Ken Bachman State College, PA

If there were zero stars it would still be too generous. Pursuing a refund after 6 months with no success. They will not follow up. They will not call back. They do not care. I hate them. DO NOT.....NEVER EVER USE PRICELINE.

4 years ago

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Jonathan Chounard Fargo, ND

Aweful, they jacked the price up 300 for a car rental, they lie about the price change, and they said I can’t change or cancel it. You can still see today they price is 40 a day you go to checkout it’s 90 a day. Will never use this company again. And during the holidays they steal money from people.

4 years ago

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deborah carmona Columbus, OH

I made a reservation and the same day I canceled it, they told me that they would return the money from 5 to 10 days ago and the money never came. They stole my money and every time you text, it comes out the same as if it were a tape recorder and when you call it to I also think that this webside is fraudulent. I do not recommend it to anyone

4 years ago

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Brenda Davis Lincolnton, GA

I booked 2 rooms for 2 traveling gentleman. Was told by Priceline agent that rooms could be canceled with no charge. These gentlemen had plane trouble and had to cancel the rooms. I had held the rooms with my personal debit card I was charged a cancelation fee that was double the cost of each room.

5 years ago

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Schiller Kids Grovetown, GA

I booked a trip to Charlotte through them for my anniversary. I got to the airport to find the tickets weren't valid. Couldn't get to Charlotte but they are still trying to charge for the room. I wouldn't book through them ever again. Customer service sucks.

5 years ago

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Amber Bramer Stoney Creek, ON

Horrible! Priceline finance department just hung up on me! Horrible customer service. There system wouldn’t accept my credit card so I had to use another one with knowing I’d be able to switch my credit card for my booking and they wouldn’t let me! No where in their policy does it say I can’t change my credit card.

5 years ago