TicketCity

• Customer Guarantee
• Secure Checkout
• Accessibility Awareness

Customer Guarantee

TicketCity guarantees customers the following:

• Transactions are safe and secure
• Tickets are delivered or otherwise accessible prior to the event
• Tickets (specifically seating assignments) are identical, comparable, or better than the tickets you ordered
• Tickets are valid and authentic 

Secure Checkout

In an effort to maintain information and identity security, TicketCity uses 256-bit AES encryption and regularly audits its network for vulnerabilities. TicketCity never stores your credit card number and personal information is not shared, rented, or traded to third parties. 

For payment, TicketCity accepts PayPal, Apple Pay, American Express, MasterCard, Visa, and Discover. 

Accessibility Awareness 

TicketCity demonstrates an awareness of persons with disabilities and a commitment to provide ample resources for any customers who have trouble getting the help they need ordering tickets. The company’s customer service claims to be equipped to provide individuals with disabilities with access to all of the services, advantages, and accommodations of its website and mobile app.

The customer service team is available from 7:00am-12:00pm CST 7 days a week and welcomes feedback regarding its accessibility. 

• No Mobile App for Android

No Mobile App for Android

TicketCity’s mobile app offers the following benefits:

• Search for events by team, artist, event, geographic area, or venue
• View all seats available for each event
• Download and display e-tickets

Unfortunately, there is only an app for iOS devices, not Android devices.