TicketCity sells tickets for over 100,000 concerts, theatre performances, and sporting events (including season tickets) on behalf of a network of independent sellers. Featured athletic categories are the NFL, MLB, NBA, NHL, NFR (National Finals Rodeo), college basketball, and college football.

The company is headquartered in Austin, Texas, and has almost 30 years of experience in the ticket purchasing industry.

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The Good

Customer Guarantee
Secure Checkout
Accessibility Awareness

Customer Guarantee

TicketCity guarantees customers the following:

Transactions are safe and secure
Tickets are delivered or otherwise accessible prior to the event
Tickets (specifically seating assignments) are identical, comparable, or better than the tickets you ordered
Tickets are valid and authentic

Secure Checkout

In an effort to maintain information and identity security, TicketCity uses 256-bit AES encryption and regularly audits its network for vulnerabilities. TicketCity never stores your credit card number and personal information is not shared, rented, or traded to third parties.

For payment, TicketCity accepts PayPal, Apple Pay, American Express, MasterCard, Visa, and Discover.

Accessibility Awareness

TicketCity demonstrates an awareness of persons with disabilities and a commitment to provide ample resources for any customers who have trouble getting the help they need ordering tickets. The company’s customer service claims to be equipped to provide individuals with disabilities with access to all of the services, advantages, and accommodations of its website and mobile app.

The customer service team is available from 7:00am-12:00pm CST 7 days a week and welcomes feedback regarding its accessibility.

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The Bad

No Mobile App for Android

No Mobile App for Android

TicketCity’s mobile app offers the following benefits:

Search for events by team, artist, event, geographic area, or venue
View all seats available for each event
Download and display e-tickets

Unfortunately, there is only an app for iOS devices, not Android devices.

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The Bottom Line

TicketCity takes impressive transaction security measures, offers an authentic-ticket guarantee, and promises superior customer service.

TicketCity stands out from other companies in the ticket selling industry by virtue of its almost-30 years in business. Randy Cohen, who founded the company in 1990, is still the CEO today. The company has seen and experienced the industry evolve from in-person and phone sales to primarily-online ticket sales. That kind of industry experience indicates a thorough understanding of the ticket buying process that is hard to beat.

View Top Ticket Sales Companies Here

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User Reviews

Star Rating

3.2

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11 Reviews

Review Breakdown

5 grade

45%

4 grade

3 grade

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Diane Long Beach, CA

They DO NOT honor their guarantee! Rip-Off Artists Their guarantee states "You will receive the same tickets you purchased" and if not you will get a refund. The tickets I received were THIRTEEN ROWS below the tickets I purchased! This is unacceptable, especially at a football game as we would not be able to see, which is why we purchased Row S... not Row F which they gave us! It took two days and many frustrating hours of phone calls to even reach a human. Each time they would transfer us back to the digitized voice with NO option to choose that matched our problem. WHAT A NIGHTMARE! FINALLY got someone who after 45 mins of going back and forth with "We don't give refunds" and us quoting their review, they finally agreed to the refund, told us they put it through to our Paypal account and we'd have our refund in 3-5 days. LIES! It has been a week and STILL no refund. I filed a claim on Paypal and now they are telling me they can't help me because I filed a claim with Paypal, when all they would have to do is issue the refund through the claim to close it! This company has nearly 50 complaints on Better Business Bureau. Horrible company.

7 years ago

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Susan Farmington, NY

Please everyone do not go through this company. They are dishonest. When you get your bill you will understand. The price on their site when making your selection is not the true price that you are charged. They cover themselves by being a Broker. Please don’t get ripped off like I did I gave them one star, but, they do not deserve it. Go through legit ticket sales like Ticketmaster.

6 years ago

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John Fort Lauderdale, FL

Horrible company you cannot get a hold of a person to talk to about your order everything is automated never gain.

7 years ago

Reply from TicketCity

John-
Thanks for reaching out. We're sorry you had trouble reaching our team. We do use an automated phone system, but you shouldn't have trouble speaking to one of our team. Please either Private Message us here, or via our social media channels and we'll make sure we jump on whatever you need help on.

Jul. 8th, 2019

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Linda Salt Lake City, UT

Absolute refusal to cancel or investigate canceling a pending order.

10 years ago