HelloTech offers diagnostic solutions, support, installations, and hands-on training for just about any technology need, including computers, printers, smart home devices, home theater and audio, Wi-Fi, TV mounting, and much more.

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The Good

Memberships
No-Risk Guarantee
Company Partners

Memberships

You can pick from one of two membership options with HelloTech.

The first membership plan is the Online Protection plan. The plan costs $99 per year, and consumers get 5 percent off all in-home services. This plan also comes with free, unlimited, 24/7 tech support and covers unlimited devices.

There is a monthly payment option for the Online Protection plan, where you pay $9.99 per month.

The second membership plan is the Smart Home Plus plan. This costs $149 per year, but there's a flat rate of $69 for all in-home services. The plan includes everything that the Online Protection plan has but also offers one-year Malwarebytes antivirus protection, one-year of Dashlane Premium, and a free in-home technology checkup.

No-Risk Guarantee

HelloTech bills consumers upfront for any applicable fees (with the Smart Home Plus membership) along with ancillary services.

However, if you are not satisfied with the plan in the first 30 days, HelloTech will refund your membership cost (minus any discounts you may have received on services).

Company Partners

Brands like Amazon, Ooma, Lowes, Square, and Walmart and millions of customers trust HelloTech to install, maintain, and update their electronic devices.

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The Bad

Cancellation Fee
Consumer Complaints

Cancellation Fee

Although HelloTech understands that your schedule can change on short notice, the company does charge a cancelation fee in some instances.

If you cancel within 24 hours of your scheduled appointment, you will be charged a $25 cancellation fee. If you fail to cancel at least three hours before your appointment, you will be charged the full price of your scheduled service.

Additionally, a $25 service fee will be applied to appointments rescheduled within three hours of the appointment time.

Keep in mind that these fees apply to in-home services only.

Consumer Complaints

The following are the common complaints against HelloTech on BestCompany:

Late Technicians — Several reviews mention that their technician was anywhere from 1 to 3 hours late for their scheduled appointment.
Unqualified Technicians — Several consumers stated that they felt their technician was not qualified to complete the task they'd been assigned.
Problem Is Not Fixed — Some reviews indicated that they were unhappy with the final result of their service because their technician did not fix the problem, but the company did not issue a refund.

Many complaints mention the technicians. HelloTech's technicians come from various backgrounds (some were full-time tech support professionals, others are college students looking to make some extra money). The company mentions that all its technicians go through a series of interviews, skill assessments, and background checks, but there is no mention of the exact training HelloTech provides. So your experience could very well depend on how experienced your technician is and the training they received.

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The Bottom Line

HelloTech is a great company to look into if you need support for the technology that supports you and your business.

The company's two membership plans cover just about any device you can think of, including TVs, mobile phones, tablets, smart home systems, computers, printers, and more. And both plans include just about every service you can think of, whether it's installing a smart home system or mounting a TV. Plus, with the Smart Home Plus plan, you pay a $69 flat rate for all in-home services. Support is available 24/7, and there are technicians ready to make in-home visits across the country.

We would like to see HelloTech include more information about its technicians, especially regarding what kind of skills HelloTech is looking for, what training programs they go through, and what type of experience the company expects applicants to have.

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User Reviews

Star Rating

4.2

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326 Reviews

Review Breakdown

5 grade

79%

4 grade

3 grade

2 grade

1 grade

18%

Sentiment Criteria

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Miss_Molly Titusville, FL

The technician showed up right on schedule, maybe a few minutes early which allowed us to be a little comfortable with each other. He was very professional during the entire visit. We established a very good relationship from the moment he arrived. He was very friendly with my dog, Molly, then mentioned the dog he has at home. He taught me a few things about the new system I have, showed me a few shortcuts and ways of navigating the system more efficiently. It was obvious from the beginning he was very familiar with the system. He made several recommendations on how to improve my system performance in order for me to save time. I recommend HelloTech to anyone unfamiliar with their computer requiring assistance.

4 years ago

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John Moczulski Nipomo, CA

Easy to access, and straight forward registration process. Salesman (Efraim) was courteous, and answered all of my questions via chat. He even provided the information about how I could cancel my membership if I didn't like the service (which I absolutely LOVED!). He didn't pressure me toward a sale, and made sure that all of my computing/printing issues were discussed and addressed before I had to ask him about payment. After the transactional conversation, Efraim handed me over to Eldre, who discussed the problems that I was having with my printer, and proceeded to "take over" my screen and walk me through the necessary steps necessary to fix the problem that my printer was having. Eldre the asked if there was anything else that he could do for me, to which I answered "No". I then confirmed the "HelloTech" helpline telephone number with him and then hung up. Very straight forward, efficient, and painless!

4 years ago

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Harvey Bazaman Loudon, TN

We were very pleased with the services rendered by Theron S. Mr. S. contacted us an hour ahead of time to ensure that it was still a good time for him to arrive. He arrived promptly and immediately went to work. He explained the function of each unit and determined the most appropriate location for its installation. Upon securing our approval, he proceeded with installation of each item and walked us through activation where appropriate, e.g. setting up and changing our PIN for the keypads, He was friendly and polite at all times and patiently and thoroughly answered all of our questions. His work was neat and tidy. HelloTech would do well to continue utilizing Mr. S's services in the future.

5 years ago

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James Bouse Belvidere, NJ

It was a great experience! Patrick was knowledgeable, friendly and answered a whole bunch of questions! He rearraigned the folders that were all over the place. That is what I called you for and it's perfect now! He showed me a few tricks to keep my computer running at optimum performance. Couldn't have asked for more! I now have you're company on speed dial! It really is hard to find good help when you need it and one of the best parts is he did it all at MY desk, in My house! I didn't have to disconnect one wire or lug the machine all over the place for service. I will recommend your service to everyone I know! Actually, I forgot to ask for business cards but if you send me some I will start passing them out! There is nothing worse in the electronic age then to have issues with your computer and don't know who to call for competent help. Well done... AAA+++

7 years ago

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Daniel McVicar Powhatan, VA

Was courteous and very knowledgeable was able to answer all of our questions and was very patient with us. Outstanding customer service!!! Breath of fresh air this guy is a keeper. Fast efficient and so personable. would use him again no questions asked. He is a asset to the company and a refreshing difference in customer service he does it right absolutely would recommend 200% !

4 years ago

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Tamika DeShields West Chester, OH

Ronald was very knowledgeable and extremely professional. He was very patient with me making sure I understood the process of how my computer/printer worked. Ronald also went the extra step to allow me to print something to make sure the printer was working and I was able to use it. He was great to work with and I will definitely request him for further services.

4 years ago

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Kevin Bickford Fuquay-Varina, NC

Service has always been great using Hello Tech. They are accessible across the state and are able to meet my specific and timely needs. The pricing is very reasonable and the cheapest I found. I have had about six or seven different technicians and they have all been very professional, courteous and most importantly for me - ON TIME. They have been clean while conducting business and cleaned up. I will continue to use them for all my service work in my 48 locations and growing across North Carolina.

4 years ago Edited March 28, 2022

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E. Torma Palm Coast, FL

Very happy with their services. After 1st visit, I still could not operate my Blu ray player with new TV remote. Hello Tech sent another tech out at no additional charge to address. There were just a few extra steps needed to get it working which he did on short order. Plus he took the extra time to have me use the remote to make sure I knew how to operate it with the Blu ray player. Would definitely recommend this company to others needing help with set up and operation of newer tech items!

4 years ago

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Shirley Freeman Charlottesville, VA

First of all, I’m 75 years old and I use my iPhone and my iPad every day but there are times when I get stuck. HELLO TECH was recommended to me by a friend and I’ve had them here two times. The technician was professional and considerate; he taught me rather than doing the task for me because that’s what I asked for. He was patient—never condescending. I recommend HELLO TECH with no reservations.

4 years ago

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Barry Orlando, FL

Excellent service! Professionals who know what they're doing. Really impressed by how quickly Roger diagnosed the problem and fixed the error in the installation. The equipment is becoming so much more sophisticated, and it's worth having HelloTech come out and properly install my devices rather than my spending hours on end trying to fix these. Well worth it!

4 years ago

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Diane Saint Charles, MO

I accidentally ran across this company doing a search for Geek Squad, read the reviews and decided to give them a try. They advertise that they are cheaper than Geek Squad and THEY ARE. The technician they sent out was extremely knowledgeable, efficient, professional and patient with our questions. Plus he took the time to educate/show us how to use our equipment. Without a doubt I'll be calling them again. Good-bye Geek Squad.

4 years ago

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Mary Grace Miner Salt Lake City, UT

Jared arrived on time, listened to our problems with wi-fi connectivity, and set to work. He restored the wi-fi connectivity within 10 minutes and then spent an hour explaining and simplifying our computer connections and family network. He was a delight to work with, a thorough professional, and willing to explain his work to us. He left us well connected! It was a marvelous Christmas gift for my husband, and me too.

4 years ago

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Jayna Young Port Saint Lucie, FL

We had been having issues installing our internet service. Our Xfinity tech referred us to Hello Tech. I received a link to book an appointment and the tech, Lubo, was able to come the same day/evening. Lubo was very professional and helpful. He is very experienced and knowledgeable about cable and internet services in addition to installing equipment. Our dog loved him!

4 years ago

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Shane Hagood Miami Beach, FL

My intake call with Andrew in your LA office was incredible. I had so many issues to discuss with him and he answered everything in the most professional and patient manner. He got everything set up with Nikola my local technician and he was equally incredible. By the time Nikola was finished every one of my issues had been corrected. I could not be happier with Hello Tech because of Andrew and Nikola.

5 years ago

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Maria Donham Grovetown, GA

Joshua was accommodating, great customer service. Informed me of other services that HelloTech offered. Was punctual. Was able to come earlier and called me and arrived as he said he would. Appearance was professional and wore his mask the entire time. Joshua wasted no time. Once I told him what I wanted he immediately began working what I thought would take an hour was done within 30 minutes. Great at mounting a tv. Perfectly centered and gave a suggestion of height which was perfect. I can't say enough good comments about him! Ask for Joshua you won't be sorry!

5 years ago Edited October 11, 2021

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PJ Bragg Jonesborough, TN

Our tech, William was GREAT! He instructed us with each element of our system as he unpacked and installed the equipment. He worked efficiently, and explained the reason for installing the equipment in the area of installation. He gave is options with each component of the systems location, explaining the merits of each one with the pros and cons of each.

5 years ago

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She that girl Sierra Vista, AZ

My HelloTech James was very professional, friendly & fast. He was here to mount my TV on my TV sands floating pole. And upon opening the TV he discovered some of the bolts needed weren’t inside the box. He left went to Ace hardware got 4 new bolts came back and mounted my TV. I asked how much I owed him for the bolts and he said no charge. He even helped setup my TV & connected the cable. I am completely satisfied above and beyond with the service I received.

5 years ago

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Yvonne Ybarra Saint Johns, FL

Kyle was awesome and even took the time to answer all my questions and even explained the many other services provided by HelloTech that I will definitely be using, soon. He was very punctual, professional and very knowledgeable about everything. I am so glad I found your company and my overall experience is the best by far I have ever experienced with any other company and person. I will be definitely recommending HelloTech to anyone and all of my friends and family.

5 years ago

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Sarah Stoll Cedarburg, WI

Nazar arrived at exactly the appointed time. I had a question about using a wall mount, tv stand, or "feet" and he was able to give me excellent answers. He made sure I understood "source" so I could access different things on my tv. He removed his shoes since I had just had the carpets cleaned. He also straightened up and confined the mess of cables I had in my bedroom. He was fantastic!

5 years ago

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Camillia Louisville, KY

He let me know he was running early and asked if it would be convenient for me if he came early, which was super nice, very helpful with all my questions and installed what he could. I wasn’t prepared for the doorbells, we have a big dog and I’m so grateful he liked dogs too. I had some issues because I am not a tech savvy person and never once did he make me feel bad but was super helpful and patient

5 years ago

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rob hoaglin Indianapolis, IN

A friend recommended HelloTech to us. We called to inquire about your services. I fully expected to make an appointment that would be days way if not longer. I could not believe it when Omar told me Eddie was available and would be able to connect with us immediately to address our issues. IMMEDIATELY. That never happens these days. We are so pleased with HelloTech, Omar and Eddie! A real day maker! We will highly recommend HelloTech to others!!!

5 years ago

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Judy Hopkins Amarillo, TX

They call you back as soon as there is a free representative and don’t make you sit on hold. Our tech was reliable and on time and came on the weekend as my work schedule can change on a moments notice. He took the time to examine the problems and come up with solutions. Technician gave me a picture of what parts I needed and where to get them. Very friendly and courteous.

7 years ago

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Sheri

The tech who arrived at my door was amazing. Very cordial, polite, friendly and easy to work with. I told him of my software iMac issues and he got right on them. I think he may have "strained his brain" trying to fix Sonos so it would work, but it works great now and I couldn't be happier. He explained things as he went along, and made sure I understood what he was doing. He's a great ambassador for your company. This was so easy. I'm sure I'll use their services again.

8 years ago

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Kim Brooks Conway, AR

I had a hacker that had literally been on my computer following behind me and changing passwords just as quickly as I was changing them back. I was so stressed out. They had Agent Christian log on and get everything off my computer so I could get back to life and work and school. Wonderful people

4 years ago

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Janice Genereux Saint Cloud, MN

Max went above and beyond to ensure my tv was mounted the way I wanted and centered as close to what I wanted. He also kept rechecking to make sure it was level and met my satisfaction. I’m extremely satisfied. Love my new setup.

4 years ago

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Cathi Wheeler Fort Myers, FL

I love this company. I have used them for 3 years now and have been very pleased with the service I have received, either in person or remotely. It is so convenient. I can call them when my computer is acting up and when I am home. The problem is resolved very quickly.

4 years ago

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Bruce McAndrews Naples, FL

The company has an excellent system of dispatch and communication with the client. Very comprehensive list of services and an excellent pricing structure. This was my first experience with this company and I am about to call them to schedule another project. I highly recommend HelloTech for assistance wth t.v.,computer and security systems.

4 years ago

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ladybugmel39 Fort Myers, FL

Our tech, Keith did a great job and was really knowledgeable. We had a situation with cables in the wrong places and a 65 in TV with mount to go on the wall. Totally impressed with HelloTech and the price was very good, too.

4 years ago

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Gabby Charleston, SC

Brandon was great! I mostly needed help having my new Mac explained to be as a former PC user. He was patient and explained everything in terms I could understand. He set up my computer exactly how I needed it. He was prompt and friendly. Great service!

4 years ago

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Dave Wilkinson South Jordan, UT

My Tech, Jon, was absolutely AMAZING! Typically, I don't like using that word but in this case it is appropriate! Knowledgeable, friendly, nice manners, respectful and willing to share a little of his vast knowledge. He will my computer tech from this point forward.

4 years ago

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H. Evans Atlanta, GA

Arrived earlier than expected which was great. He introduced himself, was very polite and professional, went right to work, is knowledgeable and experienced, did a great job and cleaned up afterwards. Just a great experience and I will be sure to refer Raymond with HelloTech service. I was very impressed. Thanks so much!

4 years ago

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Susan Marie St Louis, MO

My laptop had quit connecting with WiFi. My tech, Mark, resolved the issue and taught me a few other things about using my laptop. I am thankful I found Hello Tech services online, and glad I chose to use them. I would recommend them to anyone who needs tech help.

4 years ago

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Lee M. Chino Valley, AZ

The order process was quick n easy Talked with Customer service and they were great. They made me very confident of their company being able to get the job done. The Tech Elijah was fabulous . He got a job that was twice what was ordered n did a great job.

4 years ago

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Meagan Romero Pacific Grove, CA

Rodrigo did a wonderful job! Incredibly courteous and efficient, he did an excellent job installing our tv. We have never used HelloTech before and thought it was incredibly easy way to sign up for, affordable, and well done. Would highly recommend to anyone looking for tv installation.

4 years ago

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Steve Harris Baton Rouge, LA

Great. I had a pretty complicated mess of wires and components at my business, with dedicated lines, firewalls, etc. He managed his way through all that, fixed my WIFI, and cleaned up the wiry mess so that everything makes sense and looked clean and neat for once.

4 years ago Edited January 24, 2022

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Jb Sloan Orlando, FL

Max did a superb job hooking up my computer & printer. There was a problem w/ my printer but he solved it, which took patience. I have used this co twice & I will use them again & will recommend them to all I meet. Their services are also very reasonable. Great people & great job!!

4 years ago

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Jerry Grabell Phoenix, AZ

Hello Tech was able to get a tech to me within 24 hours. I needed my 75" TV mounted before the cable company arrived the next day to turn on my service. The price was also very fair! I'll use them again for any other similar services.

4 years ago

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Jessica Stewart Jacksonville, FL

Christian stuck with me until the problem, one of a few, was solved! Many many hours. He was very polite and diligent and even got someone else to conference in when we got to a hard spot. Definitely use Christian B. if you can

4 years ago

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Wynter Furse Winter Garden, FL

Zubair was fantastic! I cannot say enough good things about him. He was very friendly, helpful, knowledgeable, and professional. He knows his stuff and made sure I had all the info I needed. I would recommend him all day long.

4 years ago

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Heather Koroch Lee's Summit, MO

Kevin was able to set up my printer and answered all the questions. I am not the best a tech things. Kevin took the time to answer my questions and helped me find the right ink to order. He was patient and professional. I really appreciated his help and would highly recommend him!

4 years ago

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Matthew Myers Bellingham, WA

In today times your satisfied if people show up! But with your technician not only was he early. He had a positive attitude and work very efficient. I was very impressed. So much so I purchased another alarm for my of property and will be requesting the same technician.

4 years ago

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Morgan Obrien Ballwin, MO

Prompt, courteous, agreeable and very professional. Keith is a great representative of the company and was a pleasure to have in our house. He was eager to get the job done exactly as we wanted it. Thanks for everything. Will use this service again gladly.

4 years ago

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Carole Hatfield Gainesville, FL

I was upset when the first tech did not notify me he couldn't keep the appt.. When I called the man answering the call seemed indifferent to me. You state I must notify you, why didn't that work the other way and you notify me? I was very pleased with Richard, which was sent on a Sat. Thank you.

4 years ago

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Neal McCarroll Kansas City, MO

Michael was very knowledgeable with the operating systems and listened carefully to present me with options for each question I had. He explained what he was doing during each step of the process so I could follow his work. An excellent experience.

4 years ago

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Tom N Roseville, CA

Chris was professional and personable and did a fantastic job! I couldn’t be happier with the result and I appreciated Chris taking pride in his work and wanting to make sure he felt good about the job he was doing. So pleased with my first experience with Hello Tech and I will certainly recommend to friends and family.

5 years ago

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Jeff P Rochester, NY

Aaron was on time and was very helpful in setting my system up. He got into my router and Wi-Fi stuff with very little help from me. I was lost on some of my passwords and he quickly had it all sorted. I had confidence in the security system (or more specifically my ability to use it) by the time he was leaving. Good job.

5 years ago

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Dew Dah Troy, NY

HelloTech representative Ja, was great, knowledgeable, texted and called that he would be early. He was very courteous and showed us what he was doing and how he was doing it. When he encountered a manufacturer issue outside of his control, he got on the phone with the manufacturer to get us a solution. I would use HelloTech again!

5 years ago

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R. Talley Midlothian, VA

From the first chat to seek what I needed, I was matched with a Hello Tech representative. I have used Hello Tech for other services and each time, I just had to sit by and let the tech do his stuff. They truly are an awesome company with awesome technicians.

5 years ago

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Kerry Holguin Columbus, OH

We had a wonderful experience with HelloTech, their online scheduling is easy, instant reply via text and email. Great communication, our technician was professional, kind and patient. I would definitely recommend them to my friends and family.

5 years ago

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Joseph Fittos Jr. Boyertown, PA

I am not savy when it comes to technology. The Tech from HELLO TECH was very professional and knowledgeable. If all the Tech's are like him, I would highly recommend HELLO TECH to anyone needing their services. I will definitely be using them again.

5 years ago