Geek Squad offers some of the lowest prices in the tech support business, with basic tech support services starting at $9.99 per month. This price point is less than half of what other companies charge for tech support, and comes with a full suite of service features, including premium internet security software at no extra charge, virus removal, and 24/7 support.

Variety of Device Coverage

In addition to computers and tablets, Geek Squad supports the following consumer electronics:

Appliances
Cameras & Camcorders
Car & GPS
Cell Phones
Connected Home
Portable Audio
TVs & Home Theater
Video Gaming
Wearable Technology

Multiple Support Options

Geek Squad customers have multiple channels through which to access tech support. They can schedule a time to visit a Geek Squad "precinct" at any Best Buy location throughout the U.S., Canada, Puerto Rico, and the Netherlands. Geek Squad precincts can also be found at select FedEx Office locations. If you have a device that is difficult to remove from your home (e.g., a desktop computer), Geek Squad representatives will come to you and fix your device on-site. Customers may also receive support remotely through their Internet connection, or chat with an agent over the phone.

Data Recovery Services Offered

Geek Squad is one of the few tech support services we've reviewed that offers data recovery services, meaning if your device's drive has been reformatted, its files deleted, overwritten, or corrupted in anyway, or if the device itself has been damaged, Geek Squad will employ every available resource to ensure that your photos, documents, and music are recovered.

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The Bad

Limited device support
Brand exclusions on some offers
Expensive data recovery
Missing service features

Limited Device Support

While Geek Squad does offer exception services, its tech support plan only covers up to three devices. What more, tech support protection cannot be transferred to other devices, meaning you'll have to pay extra for more than three devices.

Brand Exclusions on Some Offers

Geek Squad offers a $100 discount on its one-, two-, or three-year plans when you buy a laptop, desktop, or tablet; however, this deal excludes Apple products and packages.

Expensive Data Recovery

Very few companies offer true data recovery, in part because of the resources it requires. Consequently, Geek Squad's data recovery services are very expensive. In addition to a $49.99 in-store diagnostic fee-where an agent will survey the level of data recovery that is required-customers will also have to pay one of the following fees for data recovery:

Level 1: $200

Handled in-store, covers data accidentally deleted from a working drive, or data that was lost due to the drive being reformatted

Level 2: $450

Handled at Geek Squad City, covers file system corruption, or files that were deleted/overwritten

Level 2 Advanced: $550

Handled at Geek Squad City, covers more severe file system issues, or light hardware/mechanical issues with the device itself

Level 3: $1,450

Handled at Geek Squad City, covers the most severe file system and software issues, as well as failed or damaged hard drives

Missing Service Features

Geek Squad does not offer a free trial with its services, but rather charges $99.99 for a one-time fix. Additionally, Geek Squad does not offer its services to businesses, small or large, but provides exclusive service to individual consumers.

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The Bottom Line

Geek Squad has earned our top spot because it offers a full array of tech support services on a wide range of devices for a reasonable fee of $9.99 per month. We also like that the service is willing to send agents directly to customer homes in the event of a tech support emergency; however, Geek Squad places strict limitations on the number of devices included on a single plan, and its data recovery option can be pricey in some cases. That being said, we can with confidence recommend Geek Squad to anyone seeking affordable, yet comprehensive tech support services.

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User Reviews

Star Rating

4.1

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63 Reviews

Review Breakdown

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65%

4 grade

14%

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1 grade

16%

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jaci finch Corpus Christi, TX

I have only used the Geek Squad at Best Buy once and my experience was subpar. They were unable to fix my computer, but customer service was great. I am sure if I had a different issue my experience would have been much better.

5 years ago

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Lindsey American Fork, UT

Geek Squad is great if you need something fixed with anything you bought at Best Buy. They're smart people, but somewhat lack in the people skills department.

8 years ago

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Jennifer Tallahassee, FL

They were able to fix my computer quickly the first time I took it. Recently though it’s hard to get an appointment because of being short staffed. Price is okay, especially if you are able to use it again during the year.

4 years ago

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Katie Lewis Eagle Mountain, UT

Geek Squads customer service is so nice and help me with all my questions. I'm not the smartest when it comes to computer but they were patient with me and it was a easy fix

6 years ago Edited September 14, 2021

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Sierra Nixon Tallahassee, FL

Geek Squad is extremely helpful for minor technical difficulties. However, for major things (i.e. needing a new battery for laptop), this isn't the place to go.

4 years ago

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Jordan Bell Orem, UT

Geek Squad is very good at what they do. They helped me troubleshoot issues with my computer and getting back to me as quickly as possible.

4 years ago

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Victoria Hahn MN

They helped me fix my laptop overnight and I was in dire need of it the next day! Geek squad can fix any electronic!

4 years ago

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Nicole Johnson Portland, OR

I have used the Geek Squad team to help with a computer issue and they were timely and knowledgeable.

5 years ago

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Jessica Mendez Clarksburg, MD

Never had any issues, they fix my technology in a timely manner.

5 years ago