Geek Squad
Is This Your Business?4.1
5.0
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 11th, 2022
Top Ranked Companies
#1
My Phone Support
chevron_right
(709)
6.6 Overall Score
4.8
#2
HelloTech
chevron_right
(326)
5.6 Overall Score
4.2
#3
Tech to Us
chevron_right
(31)
5.5 Overall Score
4.8
The Good
- Low monthly price
- Variety of device coverage
- Multiple support options
- Data recovery services offered
Low Monthly Price
Geek Squad offers some of the lowest prices in the tech support business, with basic tech support services starting at $9.99 per month. This price point is less than half of what other companies charge for tech support, and comes with a full suite of service features, including premium internet security software at no extra charge, virus removal, and 24/7 support.Variety of Device Coverage
In addition to computers and tablets, Geek Squad supports the following consumer electronics:- Appliances
- Cameras & Camcorders
- Car & GPS
- Cell Phones
- Connected Home
- Portable Audio
- TVs & Home Theater
- Video Gaming
- Wearable Technology
Multiple Support Options
Geek Squad customers have multiple channels through which to access tech support. They can schedule a time to visit a Geek Squad "precinct" at any Best Buy location throughout the U.S., Canada, Puerto Rico, and the Netherlands. Geek Squad precincts can also be found at select FedEx Office locations. If you have a device that is difficult to remove from your home (e.g., a desktop computer), Geek Squad representatives will come to you and fix your device on-site. Customers may also receive support remotely through their Internet connection, or chat with an agent over the phone.Data Recovery Services Offered
Geek Squad is one of the few tech support services we've reviewed that offers data recovery services, meaning if your device's drive has been reformatted, its files deleted, overwritten, or corrupted in anyway, or if the device itself has been damaged, Geek Squad will employ every available resource to ensure that your photos, documents, and music are recovered.The Bad
- Limited device support
- Brand exclusions on some offers
- Expensive data recovery
- Missing service features
Limited Device Support
While Geek Squad does offer exception services, its tech support plan only covers up to three devices. What more, tech support protection cannot be transferred to other devices, meaning you'll have to pay extra for more than three devices.Brand Exclusions on Some Offers
Geek Squad offers a $100 discount on its one-, two-, or three-year plans when you buy a laptop, desktop, or tablet; however, this deal excludes Apple products and packages.Expensive Data Recovery
Very few companies offer true data recovery, in part because of the resources it requires. Consequently, Geek Squad's data recovery services are very expensive. In addition to a $49.99 in-store diagnostic fee-where an agent will survey the level of data recovery that is required-customers will also have to pay one of the following fees for data recovery:Level 1: $200
Handled in-store, covers data accidentally deleted from a working drive, or data that was lost due to the drive being reformattedLevel 2: $450
Handled at Geek Squad City, covers file system corruption, or files that were deleted/overwrittenLevel 2 Advanced: $550
Handled at Geek Squad City, covers more severe file system issues, or light hardware/mechanical issues with the device itselfLevel 3: $1,450
Handled at Geek Squad City, covers the most severe file system and software issues, as well as failed or damaged hard drivesMissing Service Features
Geek Squad does not offer a free trial with its services, but rather charges $99.99 for a one-time fix. Additionally, Geek Squad does not offer its services to businesses, small or large, but provides exclusive service to individual consumers.The Bottom Line
Was this content helpful?
Yes
No
Deanna Fulton Chandler, AZ
before today I would have given you a 5 but after my experience today you have a 2
I talked with 3 agents actually 4. the first one said she would connect me to an agent and they would connect to my Computer to help me then she disappeared and I was left with no help , so I got on line again, the second one did get me to help and that agent said she fixed the problem and she printed something, I said shouldn't I try to print something she said no it would work just fine. Well it did not print when I tried from my computer. So I called again, 4th agent talked to me for over 30 minutes that's wrong she did not talk she kept me waiting for 15 minutes , the longest and most of the time 3 to 4 minutes while she said she was checking over my account. I finally asked her to please just connect me to an agent that would control my computer and fix the problem. I never heard from her again so I hung up. I then called Canon and their service department helped in in about 10 minutes total.
So, I never had this problem before until the Geek squad started new hires. Now it is almost impossible to understand the agents because their accent is so heavy. It wouldn't bother me at all who I was talking to if I could understand them. But when they are giving one instructions one should be able to understand what they are saying. And if they can't help like the 4th agent they should say so and turn the client over to someone else. She just left me hanging.
4 years ago
