Geek Squad

I dropped my Surface tablet and the screen was damaged. I decided that I would bring the surface tablet to Best buy and have them replace the screen. I spoke with a member of Geek Squad to find out how much it would cost. He gave me the price ( which I considered reasonable) and told me to drop off the Tablet at Best Buy. So I drove 20 min to Best Buy to drop it off. When I arrived I was greeted at the door. I explained that I needed to drop off my Surface Tablet. The Gentleman then asked if I had an appointment. I said that I did not. He then said that I needed to make an appointment. I explained to him that I had spoken with a Geek Squad representative, and was told to drop off the table at any Best Buy. I was never told that I needed to make an appointment. He said that it was out of his hands. That there call center had dropped the ball. I have been in field service for Forty years. First it was very unprofessional for the Gentleman at the door to say that the call center dropped the ball. Geek squad is a part of Best Buy, the man at the door was putting down a part of his company. The way that I would have handled the situation if I was in his shoes. First I would apologized for the misunderstanding. And explained to the customer that in the future they would need to make an appointment. I then would help the customer. I would not let a dissatisfied customer walk out the door. I was told by a manager that it cost a dollar to get a customer into the door, and $10 to get a dissatisfied customer to return. In my case I will never do business with Best Buy again.

Huge Ripoff! Iffy for computers, worthless for appliances. First of all, they catch an attitude when they find out it is not for computers I paid for installation, even though it is simple because I'm an old woman and handicapped in my brain and entire right side by a texting drunk driver. The first time they came, they didn't have the hoses for the washer or dryer. They didn't take out the pieces installed to keep the drums immobile in transit, despite many calls that suggested stupid things from matchbooks to putting in new flooring, the machines and mounts tore themselves up, scratched and dented the walls, and nearly shook the house down. Finally the guy who came with the proper hoses figured out the problem, they brought me new machines and mounts and they hooked up the wrong dryer hose, which promptly fell off. Finally I got the right dryer hose but they didn't clamp it to the machine, even though they did clamp it in 2 other places, so the hose falls off. Now they say it took me too long to discover (just >90 days when they say coverage is for a year--never mind I couldn't get through "due to COVID-19"). The people they sent out were not professionals. It was more like paw-paw bringing all the grandchildren, wife, etc., so some of them could learn the trade. Do that at home! I don't need unnecessary people crowding up my house, distracting the worker, arguing, wearing their pants below their butts, etc., but I DO need the thing hooked up right, as I paid for in the first place and I'm NOT paying them again to maybe or maybe not to it right.

My issue isn't with Best Buy. It is with Geek Squad. They do not explain anything to you from day one. I brought my computer to them in Dec to fix, and all they did was charge me over $300 to fix an issue they didn't fix and said I my hard drive was gone, which it was not, I brought to another repair place who was able to repair my issue and retrieve all the data Geek Squad told me was gone. I called them to complain, and all they did was offer me a $20 refund for my issue. Also, with the $300 they charged me, they signed me up for a program they told me would make the repairs cheaper, it didn't, and they continue to withdraw $22.99 from my account. I called twice to have to stopped and went to the store twice and told they would fix the issue. When I spoke to this person today, she told me if I cancel, I would be charged a fee of over $200, which I was not EVER told about. Don't care what the notes say. Not to worry, though, I have called a lawyer and will be discussing my legal options for a small claims suit. I have also put a stop payment alert on my account for anything being requested by Geek Squad. I would NEVER recommend these thieves to anyone. I will also not buying any more warranty from Best buy if I have to deal with Geek Squad. They are nothing but a bunch of thieves.

DON'T TAKE YOUR MAC FOR HARDWARE ISSUES! I was having an intermittent issue with my battery not charging on my MacBook Air. And it died early yesterday afternoon. Went on the Geek Squad web site to schedule an appointment. I answered it is a MAC, I did have hardware problems and my battery would not charge. Could not get in until 8:00 that night. So I went in and the tech took one of their cords, plugged it in and it did not work. So she told me that they would have to ship to KY (they do NO Mac hardware work locally - Tucson, AZ) for diagnosis. That would take a week and I could hope to get it back in 2 weeks! WHAT???? So I went to an authorized Apple service center. Turns out there was a small spec of paint (I am an artist) stuck in the charger port. 2 minutes and $30 later my Mac is completely healed.

Avoid at all costs. It’s not worth it. Horrible customer service that are more interested in upselling you services rather than rectifying the issue with the phone you might have. Beyond the terrible customer service, you have to make a claim online and mail your phone in to get it fixed (even for something as simple as a screen replacement) which is not a quick turn around. The geek squad counters in the best buys stores are for show only. A claim under the accidental damage protection plan is a $200 deductible. So a broken screen is not worth making a claim for not only because it’s more expensive than taking it to a screen repair kiosk, but because you’ll be without a phone for 4-6 weeks. They do offer an alternative where they will send you a replacement phone if you put down a deposit worth the value of a new phone. But the fine print will tell you that if your broken phone isn’t mailed to them within 30 days, then you keep the phone they sent you and forfeit the deposit. This would be fair if they actually sent you a brand new phone. Instead they send you other lemons people previously sent in, that will have some other sort of problem. All that I have to show for after paying $200 for monthly dues, a $200 deductible, and $1000 is a lemon of a phone from them. Tried calling them to rectify this and was shut down as they referred me to the ‘fine print’. They’re business model relies on customer ignorance, so buyer beware.Avoid at all costs. It’s not worth it. Horrible customer service that are more interested in upselling you services rather than rectifying the issue with the phone you might have. Beyond the terrible customer service, you have to make a claim online and mail your phone in to get it fixed (even for something as simple as a screen replacement) which is not a quick turn around. The geek squad counters in the best buys stores are for show only. A claim under the accidental damage protection plan is a $200 deductible. So a broken screen is not worth making a claim for not only because it’s more expensive than taking it to a screen repair kiosk, but because you’ll be without a phone for 4-6 weeks. They do offer an alternative where they will send you a replacement phone if you put down a deposit worth the value of a new phone. But the fine print will tell you that if your broken phone isn’t mailed to them within 30 days, then you keep the phone they sent you and forfeit the deposit. This would be fair if they actually sent you a brand new phone. Instead they send you other lemons people previously sent in, that will have some other sort of problem. All that I have to show for after paying $200 for monthly dues, a $200 deductible, and $1000 is a lemon of a phone from them. Tried calling them to rectify this and was shut down as they referred me to the ‘fine print’. They’re business model relies on customer ignorance and slight of hand sales tactics, so make sure to do your homework if considering them.

had computer that needed checked out, was heading to Mooresville NC to get a new phone for grandson at Best Buy so I brought it along, was nobody and line and they were just standing around, went to counter, told them what I need and he entered in computer, told him no hurry, he said our next appointment is at 2:40, this was 11:00. I said WHAT@!!!! I need a frigging appointment just to drop it off and he said yes, I then proceeded to tell him what I thought of his appointment , him and the Geek Squad!!! customer service is non existing at that place, Best Buy lost a sale that day and I told them that too, would not recommend them to anybody that wants to be treated descent

HP laptop got a virus. Tech remoted into computer to repair. He stated it would take about 1/2 hour. When he was completed, he called to say we needed to reboot the computer because he couldn't do it remotely. When computer was rebooted it was froze. Called Geek Squad back and they stated we would have to take it in the Best Buy. Took the computer in and they stated it would cost $49.99 to check it out. Geek Squad called next day to say the hard drive was bad. They could back up everything for another $100. They then put another hard drive in for even more $$$. 6 weeks later called Geek Squad back to find out where certain files were that they had downloaded from the saved hard drive. All of a sudden they stated the computer had a trojan virus. Never was told where these files where at while talking to them. Was then transferred to a tech (lady) who was obviously from another country. She stated that the virus was caused through our network and that it may have spread to all our home devices. She stated they could repair our computer (which we didn't even see any problems with) and offered us some sort of software security to protect all our computers, phones, IPads, for a mere $350 for 3 yrs, 5 yr for $549 or $700 for a lifetime. But the 3 yr. $350 wouldn't guarantee any new devices, only the ones we already have. We asked what about anyone that had used our network, she stated that there devices would be fine (really, how can theirs be fine but ours are not). We informed her that why was this not found when they had our computer 6 weeks prior when we paid them over $250. She stated that it might have happened after we got it back (Might have happened after we got it back) . We told her that we were going to wait on purchasing this and she transferred us to someone else that was still remoted in our computer (different person than we were originally speaking to that had remoted into the computer) the new person was also foreign, hmmm how did that happen. My husband asked him if he could log out of the computer now and he stated very rudely "I'm still logging out". I guess they didn't get all that commission they thought they were going to get, so now they can be rude. Never did find how to get those files back on our computer. Well Geek squad support will be canceled today. We are not going to pay a company every month for support that does nothing but drain you of more money.

Geek Support is a nightmare because you have to pay them a lot of money before they will actually help you online. When you go in the store, they often lie to you, saying that your laptop is still under warranty to be fixed. Then they wait a week and call you to tell you that it's not under warranty and that it'll cost a lot of money to get it fixed. They can rarely fix things in house, they usually have to ship stuff out to be fixed and that can take a very long time.

Very unprofessional behavior I needed a technician to set up a complex entertainment system for me - voice control, streaming from my cell phone and other advanced setups. I sent a email to Geek Squad and never received a reply. A week later I went to one of the stores, talked to a technician. He said he would pass it to a consultant and call me back. I waited for another week and they never called back. If they feel that they do not want to offer this service all they have to do is say so, and the customer won't be waiting and waste 2 weeks' time. A papa & mama corner store can do better.

I signed up for GS 24/7 Tech Support because it was cheap ($100 year). Learned the hard way you get what you pay for. Nearly every time I contacted them with problems, they would take up to 12 hours NOT TO FIX THEM !!! Plus, almost always left my PC with additional problems. Avoid like the plague. Wait for Amazon's service to get up & running...