Name: Tax Defense Network
Rating: 4.0

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Adam Salene

I was told they could assist me with lowering my total Tax Debt. I was led to believe this even after I shared my income. Only at the end was I told that if my income allowed full pay back of the taxes,with penalties and interest, they they could not help me. The general service was always good and responsive but the main reason I paid for their services was not as they advertised. services was not

6 years ago

Reply from Tax Defense Network

Mr. Salene, Thank you for your feedback. I will have our management team reach out to you.

Aug. 7th, 2020

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Forrest

Certainly don’t regret signing up because tax defense network helped us resolve our issues. We the exception of a couple of things, they get back to you right away.

6 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Jul. 24th, 2020

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Beatriz Reguera Asturias

process is way tooo long...i have to be on top of everyone i speak to just to get my taxes done...from the person that i paid for the return to everyone involved...Heather has been the only person that is on top of my things...

6 years ago

Reply from Tax Defense Network

Hi Beatriz. Thanks for providing us your honest feedback as this will be areas we look at to make improvements. We are so happy to hear Heather was able to stay on top of this for you. We value you as a client and hope you will give us another try in the future.

Mar. 11th, 2020

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Zenaida Yorba Linda, CA

Sara really response right away on my email and phone calls she really explained how your case was being handle snd always update me on what's going on

6 years ago

Reply from Tax Defense Network

Hi Zenaida. We are so thrilled you took the time to leave such a wonderful review and give the shout out to Sara. She is a true asset to the company and we are glad it shows. She is very compassionate with her clients. Don't hesitate to reach out to us if we can be of further assistance.

Feb. 25th, 2020

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Christine Snohomish, WA

I was a little confused about the process, I was under the impression that I was talking to someone local, only to find out they were across country. We like talking face to face.

7 years ago

Reply from Tax Defense Network

Hi Christine. Thanks for taking the time to leave us your feedback. We hope your experience here at our Corporate Office was nothing short of exceptional. We do have smaller local offices but we do our best to match your situation with the person whom could best assist you. Feel free to reach out if there is anything else we can help with.

Oct. 8th, 2019

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Victor Matloff

The representatives assigned to me kept changing- I had 6 or 7 in total- no one stayed they kept moving on. Also, the representatives were only a go-between, not the tax agent who actually needed to take care of my needs and I had to get very curt, almost rude with the representatives in order to talk to the tax agent. I almost demanded a refund.

7 years ago

Reply from Tax Defense Network

Victor, thank you for your candid feedback. We are always looking to improve and with your help and specific feedback, we will. We believe in working as a team to ensure that you are getting the best service for your tax situation and for your experience. We fell short and will work to do better. Thank you for being our client.

May. 21st, 2019

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Elizabeth Keller

In the beginning when I first talked to Tax Defense I was under the understanding that my taxes would be taken care of but by the end of everything I found out that I have to wait a few more years before everything will be over and I already knew that after 10 years of each year owed that the IRS would possibly drop everything. So I am still going to have to look over my shoulder for several years.

7 years ago

Reply from Tax Defense Network

Elizabeth, we are sorry to hear that the results you received were not expected. Whenever you look over just remember that we are here and will be there for you, every time. Thank you for being our valued client. At any moment please feel free to reach out to us at 888-829-0563 ext 611 or Email us at

May. 21st, 2019

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Brenda Sonia New Orleans, LA

Team worked very hard in accomplishing a satisfactory outcome and end results. Always available when needed and made themselves available when needed.

7 years ago

Reply from Tax Defense Network

Brenda, you call we answer. Thank you for taking the time to let us know how we are doing. It was our pleasure to work for you towards getting you your desired results.

May. 14th, 2019

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Justina Payne

Tax Defense are true professionals, they have delivered on what ever they say they can do after reviewing your case. I will recommend Tax Defense 100%

7 years ago

Reply from Tax Defense Network

Justina, we live by the philosophy do as you say and say as you do. We are happy to have you as a part of our family. Thank you for being our client.

May. 14th, 2019

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Frederick

At the beginning, they were late with some communication but I am satisfied. Veronica Williams is very helpful, courteous, and quick to respond to emails and answered all my questions.

7 years ago

Reply from Tax Defense Network

Frederick, we will surely let Veronica know how much she was of help to you during your time with us. We appreciate your feedback and we are constantly working to get better across the board. Thank you for your honesty and time.

May. 2nd, 2019

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Steven L Oil City, LA

They always know how to answer my question and they did so within a reasonable time frame. They were helpful and I appreciate everything they've done for me.

7 years ago

Reply from Tax Defense Network

Steven, we value your feedback and are happy to hear that all your questions were answered fully and in a timely manner.

May. 2nd, 2019

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Anonymous Florence, SC

In the beginning, it was hard to talk to people and have them answer my questions. Every time they would change the person who was on my case. There was one lady there who was so aggressive asking me question after question. I told her I didnt' want to talk to her and I needed someone else. I was frustrated. And Tax Defense Network they told me that they would be able to reduce my debt with the IRS, which was not true. The only thing they helped me do was make payments to the IRS. I was disappointed because that's not what they had told me in the beginning. I wouldn't use their services again...I just want to be done with it.

7 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your feedback and I sincerely apologize for your frustrations. We would like to understand more about your experience, could you please contact us at 888-829-0563? Thank you.

Feb. 18th, 2019

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Beth

I have been stymied by tax debt for too long. Both David and Lori have been patient with my circumstances and continue to keep working on resolving my issues.

7 years ago

Reply from Tax Defense Network

Thank you so much for your review. We are happy to hear that you have had an enjoyable experience with us.

Jan. 9th, 2019

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Alonzo Gonzales, LA

They did save me some money. They did a good job for me and everything but I expected more but got less. I have trouble getting a hold of them, I could call and call and I wouldn't get a hold of them, that kind of bothered me a little bit.

7 years ago

Reply from Tax Defense Network

Alonzo,

I'm sorry you had a hard time reaching us. We would like to hear more about your experience, could you please contact us at 888-829-0563?

Dec. 21st, 2018

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Robert Seattle, WA

I would not do that again. Based on the results I would not use it or refer them. I had over payed my taxes by six thousand dollars, I wanted them to be able to reconcile instead they got me to pay a hundred dollars and it was not what they had committed to for me and in that thing. I was really counting on them. I have found that they are a group of individuals spread all over the country and that they work with each other but they're really not a concentrated company. At least in my experience I was calling different numbers all over and I don't think they understood my request.

7 years ago

Reply from Tax Defense Network

Robert,

Please contact us at 888-829-0563 so we can look into this further and explain our dynamics as a company.

Dec. 19th, 2018

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Rodger Plymouth, IN

They have been good with me thus far. They've been very courteous and kind and they've tried to be very helpful. I think it could be a little cheaper.

7 years ago

Reply from Tax Defense Network

Rodger,

Thank you for you review and choosing us to assist with your matter.

Dec. 19th, 2018

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Jr. Hewitt, TX

We were desperate. The IRS did not agree to the terms of our tax reduction but that was beyond our control, I had an issue before I wasn't aware of. It is a good company. They were very helpful and they kept us in the loop. I got emails letting me know what the status was.

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Johnnie Rochester, NY

I heard about on an advertisement on the radio. They didn't live up to the to either my expectations or what the problem they had promised. It was not a good decision. In fact I'm looking at the other Tax relief companies at the moment to see if I can get an additional systems from them. My experience with them as they put me in a very difficult position financially and there were times when I called three or four times in one day and sent multiple emails and got no response.

7 years ago

Reply from Tax Defense Network

Johnnie,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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John

I owed the IRS 3-5 times more in interest than what I really owed and they helped me out with it. They did a good job of getting in touch and answering questions.

7 years ago

Reply from Tax Defense Network

John,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Anonymous Beckley, WV

We were in constant communication and they made a plan for me and explained the specifics. They are very knowledgeable on tax and understanding as well.

7 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Florencio Las Vegas, NV

The young man I spoke with was pleasant, knowledgeable, and sold me on their services. I have no reservations or second thoughts, I am very satisfied.

7 years ago

Reply from Tax Defense Network

Florencio,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Gabriella Ruiz Miami, FL

They're very friendly and easy to get along with and your questions are always answered. I'm still waiting for them to get back to me and tell me what's going on and I haven't heard anything yet. I think they're very courteous and they get back to you as soon as they possibly can.

7 years ago

Reply from Tax Defense Network

Anonymous,

I'd love to get you some answers but I need your name. Please contact us at 888-829-0563 so we can assist.

Dec. 21st, 2018

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Jalal Houston, TX

They do a good job. I've been working with the people and they've been so far so good. They have been very responsive with everything. If I have a question or some technical issue, they were very responsive.

7 years ago

Reply from Tax Defense Network

Jalal,

Great to hear! Thank you for your review.

Dec. 19th, 2018

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Cheryl Jackson Franklin, VA

Everyone was very much professional with me as if I was the only customer. They were so efficient and everything was done much faster than what I expected it to be.

7 years ago

Reply from Tax Defense Network

Cheryl,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Charles Head

There were billing issues from beginning I have had 3 different case workers in two months I have given all info requested, communication is miserable, the only progress made was made by a manager, I still owe as much as I ever did and that number has gone up since I hired tax defence in penalties, my monthly payment is 500.00$ per month plus what I pay tax defence 195.00 pre month, bottom line, I spent money on tax defence adding to my debt and would have been better off just dealing with the government my self

7 years ago

Reply from Tax Defense Network

Charles,

Please contact us at 888-829-0563 so we can better assist you. We never want out clients leaving us feeling as if they didn't receive the help they needed.

Dec. 18th, 2018

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Sarah Hood Fairfield, CA

The had to restart my case three times because they dropped the ball on their end. Sometimes I wouldn't hear from them for over a month. Because they didn't do their job correctly one of my bank accounts was levied. I paid them to avoid this happening and it was only after months of negligence on their end that the levy occurred. I should have just dealt with it myself. One of the problems that happened was that I paid for both state and IRS and the man who was helping me didn't listen to me and look into whether I had paid for the state and so he never worked on it! I am shocked at how bad this company is and surprised they are in business. I paid a lot of money to have peace of mind and it's been over a year of stress with them. I should note that I have been paying down my taxes every month. I haven't just been waiting for them to do their job.

7 years ago

Reply from Tax Defense Network

Sarah,

If you contact us at 888-829-0563, we will be able to get you answers and in the right hands.

Dec. 18th, 2018

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Jeffrey Vancouver, WA

Everytime I called them, they were always supportive and set me up with answers. The first guy I talked to made it sound like I going to ask anything and they were going to settle everything for me. Nothing got settled with what I thought they explained to me in the very beginning. I was not very satisfied with the results.

7 years ago

Reply from Tax Defense Network

Jeffrey,

I'm sorry to hear this. Please contact us at 888-829-0563, we'd like to know what we can do better.

Dec. 18th, 2018

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Robin Dayton, WY

They've been very helpful and helped me get out of everything that I needed. I think they did a fine job on that. They got my payments lower of course, it works good.

7 years ago

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Robin,

Lower payments are always better and i'm glad we were able to do that for you. Thank you for your review.

Dec. 18th, 2018

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Ricky El Dorado, AR

They seem like they're doing a pretty good job so far. They're keeping me informed and letting me know what I have to do and everything. They're a good company.

7 years ago

Reply from Tax Defense Network

Ricky,

Thanks man! We'll keep you informed and continue to do a good job to get you out of this situation.

Dec. 17th, 2018

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Anonymous Mason, OH

I am impressed with the way they handled everything in the beginning. I like the quality and knowledge of the person to whom I was assigned to work with.

7 years ago

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Anonymous,

Thank you for your review and allowing us to assist in your situation.

Dec. 14th, 2018

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John Rock Hill, SC

I have been doing business with them for years because of how reliable they are. They are very concerned about their clients, and customer service is super.

7 years ago

Reply from Tax Defense Network

John,

You're like family to us. Thank you for allowing us to help assist you and get you on the right path.

Dec. 14th, 2018

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Giovanny Palm Desert, CA

I like how I am able to make monthly payments instead of everything up front. I was assigned a new customer service representative and he doesn't get back to me as quickly as I would like.

7 years ago

Reply from Tax Defense Network

Giovanny,

Please contact us at 888-829-0563 so we can get you some answers.

Dec. 14th, 2018

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Judy Libertytown, MD

If I had to do it all over again I would try to find another company. It's disappointing when you have to call him and ask him what's going on and you have to keep calling and calling and calling then you have to call someone over top of the person that is helping you. And then you tell them to call you back or text or send a fax. I feel there was times I was in the dark and a couple of times I've had to take things into my own hands to get things straightened out.

7 years ago

Reply from Tax Defense Network

Judy,

We are correcting this type of behavior. Our clients are very important to us and we never want them to feel as if they're not.

Dec. 14th, 2018

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Marla V West Des Moines, IA

Terrible company to work with. We started working with them in November of 2018. It literally took until December of 2019 when I finally cancelled our POA and took over to complete it myself with the IRS tax advocates office. We were levied over $6000 because they never followed up with our IRS officer to make sure she had all the information she had requested. Her story was that the fax wasn't complete and it wasn't her job to call. Tax Defense said they sent it, but no one followed up and we were the victim of it and no one cared. When all was said and done and we finally got an agreement in place, it came with the wrong dates on it. That one nearly cost me an extra $3900 but I caught it and stopped the draft at my bank. After contacting Tax Defense again to fix the error, I was once again given the run around and how they were "working on it". After 5 months with no corrections of the dates of error, I cancelled my POA with Tax Defense Network and contacted the IRS advocates office myself. I had it fixed in less than a month and the advocates office told me there was no contact with our revenue officer showing that Tax Defense ever tried to fix the dates issue. This was my second time working with them, the first time was in 2016 and they were great. I think they have gotten too big and don't have the people they need to do the work they have. I was told by one tax attorney that he had 200 other people with the same issues and I wasn't special. I don't need to be special, but when I am paying you thousands of dollars to work for me and help me, I expect results which were like pulling teeth to get. Stay away, call the advocates office and do it yourself. I will never use another tax service again. The IRS is scary, but the process can be less intimidating if you just make the call yourself to the IRS. Don't let these people take your money.

7 years ago Edited September 14, 2021

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None.

Because i feel it was a scam. I was told "oh yeah u pay us 500$ and with ur income we are sure you will qualify for loan forgiveness. I paid the 500$ and then was asked to pay another 800$ then i would have yo pay 15$ each month and re evaluate each year. WHAT??? When i called (several times for answers to some questions i had, i was unable to get anyone to answer my specific questions. I emailed my specific questions and again no answers, but they sure kept calling to send the papers in to take more money from me. I gave 500$ it this scan and just about gave 800$ to this scan again with no specific answers. When i could have spent that 500$ just to the loan company or toward my 2 children due to being a single parent its not like i had extra money to just blow on this scan. So thanks for taking my money and me getting absolutely nothing out of my 500$. Lesson learned. Please leave me along.

7 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563 so we can look into this. I would like to make sure everything was done to the best of our ability.

Dec. 14th, 2018

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Terry L. Hightower Fairburn, GA

Communication at the beginning was very awkward throughout the process it stayed that way for almost 6 months then later on Sarah came on boy and she changed the whole thing and made bore feasible and understanding

7 years ago

Reply from Tax Defense Network

Sarah is superwoman. I am glad she was able to change your outlook and get you in a better situation.

Dec. 17th, 2018

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Clay L West Sacramento, CA

I was in a tax pinch and owed the IRS $20,000. I called TDN and after speaking to a Rep, they asked if they could get my IRS bill reduced to 7k-8k would that work for me? TDN was charging 3k for this and it sounded like a no brainer so I signed up and paied my money. After6-8months of getting my tax filings and the reviewing them, TDN told me inorder to go further I would need to pay several more $1000s if I wanted them to get the bill reduced. Otherwise they would set up a payment plan on what I owed. So in a nutshell they wasted a bunch of my time, I paid the IRS interest on what I owed during the time TDN was doing nothing for me and all I got was a payment plan I could have easily set up myself for free. When I brought up the fact that I was sold on the huge tax reduction, they ignored that and told me it would cost more. Big waste of time and money!!

7 years ago

Reply from Tax Defense Network

Clay,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Samuel Odessa, TX

Sometimes they don't call us back within two days or so. But, they do a really good job of trying to do whatever they need to lower payments and help you out.

7 years ago

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Ts

They put a lot of time and effort to advocate on your behalf. I believe they take pride in their work and make every effort to advocate on your behalf.

7 years ago

Reply from Tax Defense Network

TS,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous

I love the fact that I have been put at ease and I don''t have to worry about anything. However, it has been annoying that my tax analyst person keeps changing and I keep being asked for the same paperwork repeatedly

7 years ago

Reply from Tax Defense Network

Anonymous,

We are constantly trying to improve. Besides the major setback of multiple people handling your case, I hope you are pleased with the outcome.

Dec. 31st, 2018

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Caleb Santa Maria, CA

We played a lot of phone tag back and forth for a while before we actually got in contact again and I''m still waiting to hear about my other student loan to get help with as well

7 years ago

Reply from Tax Defense Network

Caleb,

Please contact us at 888-829-0563. We would like to get you answers.

Dec. 31st, 2018

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Rudy Sylmar, CA

Took care of my tax debt with a repayment plan directly to the IRS. All with a very low and reasonable upfront price. No tricks, gimmicks or up selling.

7 years ago

Reply from Tax Defense Network

Rudy,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous Winters, TX

Long time to negotiate the agreement & inability to coordinate the Tax year of 2017 with previous years negotiated previously originally . They did give me consideration with extra fees for completion of services.

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. Aside from the setbacks, I am happy to hear that we were able to come to a resolution of some sort.

Dec. 31st, 2018

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Naomi Kevil, KY

They quoted me on a price and then tried to increase the price later until we listened to the call. The lady working on our case is very professional.

7 years ago

Reply from Tax Defense Network

Hi Naomi,
We love hearing that we provided great professionalism to you. Thank you for this review.

Nov. 16th, 2018

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Lee Gaus Flossmoor, IL

This is the third time I have used them, and they've helped me out of my situation. They know what they are doing, and they take all the worry out of it.

7 years ago

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Jessica Salt Lake City, UT

They didn't always get back to me when I would respond to them but otherwise they did really great. It was helpful that they were the middle man to kind of navigate the tax world that I don't know.

7 years ago

Reply from Tax Defense Network

Hi Jessica,
We hate to hear that we were not the best at getting back to you. Your feedback on this will allow for us to sharpen this skill moving forward. We do love hearing that we helped with navigating you through all of this.

Thank you for this great review.

Nov. 15th, 2018

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Robert Sacramento, CA

The case worker that I had kept me well informed anytime I tried to get in touch with her. If she didn't answer the phone, she got right back with me.

7 years ago

Reply from Tax Defense Network

Hi Robert,
We will be sure to pass this great review on to our team. Thank you so much for your response.

Nov. 15th, 2018

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John Wallback, WV

They've always done a good job for me. I'm pleased with the service I've gotten in the past three years. They did a good job when I needed it so I decided to try it again.

7 years ago

Reply from Tax Defense Network

Hi John,
We love hearing that we have been able to help you for the past three years.
Thank you so much for this great review.

Nov. 15th, 2018

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Amy Mercado and Pamela Thomas

Their expertise and great service are second to none.In my experience they really care about their customers and really go the extra mile. I recommend them highly.

8 years ago

Reply from Tax Defense Network

Thank you for the review!

Jul. 9th, 2018

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Plumerman

Ashley B and the staff of Tax Defense Network did a fantastic job on my business taxes in a timely fashion and I just want to thank them for a great job

8 years ago Edited January 3, 2024

Reply from Tax Defense Network

Plumerman,
We love to hear that we were able to handle you problem. Thank you for you great feedback as well.

Jul. 11th, 2018