Name: Community Tax
Rating: 4.6

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Verified Customer

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Todd Mount Pleasant, IA

I was a little disappointed in the outcome of everything.

8 years ago

Reply from Community Tax

Hi Todd, we're sorry that you’re your experience did not match your expectations. We will use this feedback to help us improve our customer's experience.

Jan. 17th, 2020

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Verified Customer

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Diana Niceville, FL

Sometimes the customer service is there for me, sometimes not.

8 years ago

Reply from Community Tax

Hey Diana, We're sorry you feel this way! We strive to offer the very best customer service in the industry, and feedback like this is very important to us. Can you please reach out to our Customer Satisfaction team at 773-577-2938 so we can try to make things right! Thanks!

Nov. 1st, 2018

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Verified Customer

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byron zanella Bel Air, MD

they do not always get back you right a way

9 years ago

Reply from Community Tax

Hey Byron! We're sorry that are communication was less than perfect. We'll use this feedback to help improve our clients overall experience.

Jan. 14th, 2020

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Verified Customer

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Sonia P Wauchula, FL

The advisors clearly articulate what needs to be done

9 years ago

Reply from Community Tax

Thank you for the kind review Sonia. We're glad we could help. If you need assistance in the future feel free to reach out to us.!

Jan. 14th, 2020

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Verified Customer

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Carlos Tampa, FL

Always on time and very responsive...

9 years ago

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Gary Vernon Cincinnati, OH

It was great. My contact person very professional, knowledgeable and responsive.

4 years ago

Reply from Community Tax

Gary, Thank you for your rating and review! We are happy to have assisted you with your tax issues.
Thank you again,
Community Tax

Nov. 1st, 2021

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Betsy Townes Baltimore, MD

My experience was really great, they made sure all taxes were filed and I was approved for hardship

5 years ago

Reply from Community Tax

Hi Betsy, thank you for the kind words! Have a wonderful day.

Jul. 12th, 2021

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Jay Asher Fort Lauderdale, FL

The best tax company around! Lowered my amount owed by half! Erased all of my penalties!!

5 years ago

Reply from Community Tax

Hi Jay, thank you for the kind words! We are thrilled that we exceeded your expectations. Please don't hesitate to reach out for any of your future tax needs! Have a wonderful day.

Apr. 12th, 2021

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Joseph Lazzara Clifton Park, NY

My experiance so far has been excellant you have things as simple as can be. So far so good

5 years ago

Reply from Community Tax

Hey Joseph, thanks so much for the feedback! We are thrilled that you had a positive experience with us. Have a wonderful day!

Jan. 25th, 2021

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Stephanie Casillas McKees Rocks, PA

Very nice and respectful was able to file last and current years taxes all by phone

6 years ago

Reply from Community Tax

Hi Stephanie! Thanks so much for your positive feedback. We're glad we could give you the peace of mind you deserve. Have a great day!

Jul. 31st, 2020

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Dimas salinas Madera, CA

They great from the beginning with my problem made me feel comfortable great people ms molina

6 years ago

Reply from Community Tax

Hey Dimas, thank you so much for your kind words. We will be sure to pass the praise on to our team!

Apr. 13th, 2020

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Pedro Tirado

Excellent since the beginning. Mr. Raul C and the Lawyer that work with my case were excellent.

6 years ago

Reply from Community Tax

Hi Pedro, we are thrilled that you had a great experience with our team. We think Raul is great too! We'll be sure to pass on the praise. Have a great day!

Apr. 13th, 2020

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Geronimo Gilbert, AZ

In the beginning I was very discouraged but Helen turned it around and now I am a happy camper

6 years ago

Reply from Community Tax

Thank you for the kind words, Geronimo! We're glad we could help. Helen is one of our best. We hope you'll give us a call again come tax time!

Feb. 20th, 2020

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Earl Lupton San Diego, CA

Very responsive, kept me up to date during whole process which was reconciled fairly quickly.

6 years ago

Reply from Community Tax

"Thank you for the kind words,Earl! We're glad we could help. We hope you'll give us a call again again come tax time!
"

Nov. 11th, 2019

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Jose L Santos

Very good experience. They acted fast, diligent and always kept in touch with me.

6 years ago

Reply from Community Tax

Hi Jose! Thank you kindly for sharing your experience. Our team hopes that you will reach out to us again should you need assistance at tax time!

Nov. 6th, 2019

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Bee Minneapolis, MN

I submitted a form for someone to contact me. I received texts asking when they could call but they don't call at the times I ask them. Still have not been able to talk to someone there.

7 years ago

Reply from Community Tax

Hello Bee. I am sorry to hear you have been having trouble connecting with us. I am available to speak with you at your convenience. Please give me a call at: 773-724-2793.

Sep. 6th, 2019

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Jeff Woodleaf, NC

Helped me clear up my back taxes. Kept me in the loop the whole time. Thank you!

7 years ago

Reply from Community Tax

Hi Jeff-We are thrilled to hear we helped you clear up your tax issues! Feel free to reach out to us next tax season-we are here for you!

Sep. 4th, 2019

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Mr. Williams Las Vegas, NV

Michelle was informative, pleasant and to the point she was helpful, in giving me some much needed advice.

7 years ago

Reply from Community Tax

Dear Mr. Williams- How nice to hear that you were given fantastic service and helpful information. Thanks very much for taking the time to post a review. Please don't hesitate to reach out to us in the future for any help with tax related issues!

Aug. 13th, 2019

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Maria mata Bakersfield, CA

Excellent customer service Raul C was great. They really do help you !!! It was a fast service

7 years ago

Reply from Community Tax

Dear Maria-Thank you so much for the kind words. We think Raul C. is pretty great too! It's good to hear that your tax issue got taken care of quickly. Feel free to reach out in the future for any help with your taxes in the future!

Aug. 1st, 2019

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Luis Lamarche Miami, FL

Their ad says average cost is between 2500 - 4500, make sure you ask before you send them any money upfront, I got hit with a 15000 proposal for their services after I have sent them 695.00

7 years ago

Reply from Community Tax

Hi Luis, we are so sorry that you did not have a great experience. Our Customer Satisfaction team will be reaching out to you first thing on Monday to address your concerns and make things right. Thank you!

Jun. 7th, 2019

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Dion Esters Blue Island, IL

Excellent very professional truly appreciate the information and support provided.

7 years ago

Reply from Community Tax

Thanks Dion! It was a pleasure to help you out.

Jun. 18th, 2019

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Peggy Mokena, IL

Chris and Ryan were extremely professional and thorough in handling my case. Excellent work!!

7 years ago

Reply from Community Tax

Hi Peggy! We are so glad we could help , and we appreciate the positive feedback. Please don't hesitate to reach out to us for your future tax needs! We will share your kind words with Chris and Ryan and thank you again.

Dec. 26th, 2019

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Latoya Collier Chicago, IL

They are a very reliable company and always there when I need them and very professional

7 years ago Edited September 14, 2021

Reply from Community Tax

Hi Latoya! We are so glad we could help , and we appreciate the positive feedback! Please don't hesitate to reach out to us for your future tax needs.

Dec. 26th, 2019

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Derrick Lawton Brooklyn, NY

Helped me and was very instructive Connor is a very great customer service rep

7 years ago

Reply from Community Tax

Hi Derrick, Thank you so much for the positive feedback! We appreciate it!

Feb. 13th, 2019

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Jim Kost New Albany, IN

The people at Community Tax are a pleasure to work with. Settled my 12000 tax debt for 100.00.

7 years ago

Reply from Community Tax

Hi Jim! We are so glad we could help , and we appreciate the positive feedback! Please don't hesitate to reach out to us for your future tax needs!

Feb. 8th, 2019

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Anonymous Stockbridge, GA

Felt they were being honest when they said they couldn't help me, because I didn't have the money to pay them up front.

7 years ago

Reply from Community Tax

Thank you for your review. We are here to assist you and are flexible regarding payment plans that suit our clients needs. We hope you'll give us a call again so we can work something out and help you with your tax needs!

Dec. 30th, 2019

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Joe E Garza, Jr Fresno, CA

I feel more at eas knowing that Conner understood my situation and is ready to help me right away.

7 years ago

Reply from Community Tax

Thank you for the kind words, Joe! We're so happy we could help. We think Conner is great too!

Dec. 30th, 2019

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Josue Miami, FL

They were very informative with the smallest detailed answer to every question I had.

8 years ago

Reply from Community Tax

Hey Josue! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!

Jan. 18th, 2020

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Elizabeth carroll Lowell, OR

The customer service was good.. there are few things that went wrong but in the end they fix them. So customer service was excellent

8 years ago

Reply from Community Tax

Hey Elizabeth! We appreciated the updated review, and we're so glad that our Customer Satisfaction team was able to exceed expectations! We hope that everything goes great from here on out. If you need anything don't hesitate to reach out to us at 773-577-2938. Thanks!

Nov. 1st, 2018

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Lala Chicago, IL

They are very professional but a little more communication would me feel more involved in the process.

8 years ago

Reply from Community Tax

Thanks for the feedback Lala! We are so glad you had a great experience overall. We will use this feedback to help us improve our customer's experience.

Jan. 15th, 2020

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Chris Raeford, NC

Professional and courteous and cared from the moment i talked to them about my issue. Honest and forthright.

8 years ago

Reply from Community Tax

Thank you for the kind words, NAME! We're so happy we could help!

Jan. 14th, 2020

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Chad Edgar Wentzville, MO

Get your taxes done quickly and accurate I'm worried not for they always have done a good job for me thank you

4 years ago

Reply from Community Tax

Chad,
Thank you for your rating and review! We are happy we could assist you.
Community Tax

Feb. 10th, 2022

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Verified Customer

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D. Kelley

My tax issue was not resolved. Just delayed still have to pay tax bill.

5 years ago

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Verified Customer

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Mary

I got bounced around from person to person and they didn't do what they told me they could do.

7 years ago

Reply from Community Tax

Mary, we are so sorry to hear you had a poor experience! We assure you, that is not the way we do business. We'd really like to take another look at your case, and see what we can do to make things right. Please give our Customer Satisfaction team a call at 773-577-2938, or send us an email at . We look forward to hearing from you. Thank you!

Jan. 10th, 2019

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Chandra Surija Roswell, GA

Proffesionalism and easy to communicate. Worth the money that we paid for.

5 years ago

Reply from Community Tax

Hey Chandra, thank you for your feedback! We are thrilled you had a positive experience with us. Have a great day!

Jun. 15th, 2021

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Robert Charles Meyers ,

Derek K has been outstanding. Timely, courteous and professional

5 years ago

Reply from Community Tax

Hi Robert, thanks so much for your kind words!. We are thrilled you had an excellent experience with us. Have a wonderful day!

Feb. 10th, 2021

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Roberto Cruz Olney, MD

very profesional team ! my sincere respect for everyone of them !

5 years ago

Reply from Community Tax

Hi Roberto! Thank you for your kind words! We'll pass your compliments along to our team. Please don't hesitate to reach out with any future tax needs! Have a great day.

Nov. 18th, 2020

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Lois Kimbrough Alabaster, AL

They are very knowledgeable when preparing your taxes. Thanks Dan F.

6 years ago

Reply from Community Tax

Hey Lois! Thanks so much for the feedback. Please don't hesitate to reach out for your future tax needs!

Jun. 29th, 2020

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Marie Stevens

The representatives display professionalism and product knowledge

6 years ago

Reply from Community Tax

Hi Marie! Thanks for your feedback. We pride ourselves on our knowledge base and professionalism so it's always fantastic to hear that we're doing it right. Have a great day!

Jun. 2nd, 2020

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Carlos Torres San Bernardino, CA

My own experiency Like a client. An exelent service and atention from Sr. G.

6 years ago

Reply from Community Tax

Hello Carlos, thank you for your feedback! We're thrilled that you had a great experience with us. Feel free to reach out with any future tax needs!

Apr. 13th, 2020

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David Moron San Antonio, TX

Thank you! Raul C it been a pleasure, thank you for your professionalism.

6 years ago

Reply from Community Tax

Hey David!! We're so happy we could help! Raul is one of our best. Should you need anything in the future, please don't hesitate to reach back out!

Feb. 20th, 2020

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Jose jimenez Highlands, NC

Excellent Cervice great costumer experience Thanks to Raul C for all the help.

7 years ago

Reply from Community Tax

Hello Jose, Thank you very much for taking the time to post your review. We really appreciate it! We will be sure to share your comments with Raul. We hope you do not hesitate to reach out to us anytime should you need our help!

Oct. 3rd, 2019

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Mark Dunkerson Wallingford, PA

They were great. They really understand the business of tax relief.

7 years ago

Reply from Community Tax

Hi Mark. We are so sorry that you feel this way, and we assure you this is not how we do business. It looks like someone from our Customer Satisfaction department reach out to you today and was able to resolve your concerns. We are glad we could help make things right! Please don't hesitate to give us a call at 773-577-2938 if you need anything else. Thank you!

Jul. 2nd, 2019

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Tina Melissen Glenside, PA

Long & confusing! Very expensive for not even doing my Local taxes. Explaining or walking me the process.

7 years ago

Reply from Community Tax

Hi Tina! We are so sorry that you did not have a great experience. We would like to do whatever we can to make things right! Our Customer Satisfaction team will be reaching out to you shortly. Thank you.

May. 30th, 2019

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Sherri Barbourville, KY

So far so good. They were very prompt to follow up and open to helpful financing options.

7 years ago

Reply from Community Tax

Hi Sherri! We are so glad to help, and we appreciate the positive feedback.

Jun. 10th, 2019

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Byron Cooper Baltimore, MD

Daniela has been doing a bang up job to assist me. Many thxs!

7 years ago

Reply from Community Tax

Thanks for the feedback, Byron! We'll pass your message along to Daniela. She definitely is one of the best! Please don't hesitate to reach out if there is anything we can do for you in the future.

Mar. 26th, 2019

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David White

Good and informative but would like to know all inclusive cost before signing up for service

7 years ago

Reply from Community Tax

Hi, David! Thank you for the feedback! We are glad that you were satisfied with the service, but we do apologize if there was any confusion surrounding the cost. If you would like to discuss this with our Customer Satisfaction team please feel free to reach out at 773-577-2938. Thank you again!!

Feb. 28th, 2019

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Thomas Horton Stone Mountain, GA

Everyone is very helpful and professional at all times I have contact

7 years ago

Reply from Community Tax

Hello Thomas! We're thrilled to hear about your experience. Thanks for sharing your kind review.

Dec. 27th, 2019

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Jorge d. Vazquez San Antonio, TX

Very well informed..a lot of help my mind is at ease ...mr..C was very helpful

8 years ago

Reply from Community Tax

Hey Jorge! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!

Dec. 30th, 2019

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Alejandro Ramos San Jose, CA

I had a great experience explain and had lots of patients with me great.

8 years ago

Reply from Community Tax

Hello Alejandro! Thank you kindly for taking the time to post a review! We are always here should you need any help at tax time.

Dec. 30th, 2019