Zenernet Reviews

Wish I'd heeded the negative reviews before getting involved with Zenernet. The sales process was generally good but there were indicators from the beginning....they had used an incorrect address to give me first specs, several items on the contract were also incorrect. But it really went downhill once I paid my deposit. Had to prod to get any action to keep the process rolling. Had 2 different project managers in the span of 3 weeks - and the PM who quit the company didn't do any handoff to the incoming PM. Still, I hung in until my neighbors who are further down the installation road with Zenernet gave me a heads up that they're deeply disappointed they went with Zenernet, suggesting I get out while I still can. I decided to not move forward and informed both my Sales and Project Managers of this by phone and email. Never got a response (no surprise there), and haven't received a refund for my deposit of $1,000. Still hoping......

Sales rep was excellent, so I decided to go with Zenernet, but after signing the contract, it has been a hell. I got 4 different project managers/concierge, none of them are responsive. After 5 months, we still have not got permit - it took two months to complete the design and then they sent permit application to a wrong city! When the city told Zenernet it was a wrong city, they sat on it for a whole month until I found out from my city no permit application has been submitted to my city. During this time, project managers told me permit process should go quickly, or they should get permit status in a few weeks - none of them were honest enough to tell me the truth or had no intention to find out the true permit status. They also ask me to pay 75% of the contract price even though they have not successfully pulled permit. The contract says the payment is due upon permit issuance. Had I known the project management was this poor, I would not have selected Zenernet. One other reason why I selected Zenernet was the customer review rating. Now that I am going through the poor project management process, I realize the timing of company review requested by Best Company is too early (i.e. right after the sales process completes, and their sales are great!), so the customer experience after the sales is not properly reflected in the rating.

STAY AWAY! Giving this company a 1 star is more than they deserve. I was promised by sales that my solar would be installed in 2-3 months. It has now been 6 months and Zenernet cannot even get the plans approved. I live in a neighborhood with solar on almost half of the houses so getting solar installed is not uncommon by any means. Zenernet's plans for the city have been declined 7 times and they still do not have it approved! The people doing the actual work for Zenernet clearly do not know how to do their job. In addition, the communication from Zenernet is horrible and it's like pulling teeth to get anything done or get answers. The best thing I can do now is share my honest experience to help others so they don't make the same mistake of using Zenernet.

Before signing the contract Zenernet (Alex) was very nice and although the monthly final amount was more, I went with Zenernet instead of other vendors. Sky was promised to me and installation was scheduled for Dec end. It is March mid now and no progress. In the name of some PG&E limitations etc, they said there is delay a month back. How to keep customer at bay?. Keep changing the project manager that way new mgt will take time to understand and reply. Now the situation is even more bad as the previous mgrr did not respond to my phone calls either. In this musical chair finally the second mgr again got assigned as project mgr. Anyone before signing contract please have it in written and question these aspects. If something goes wrong within next 20 yrs am not sure how this company will cater if they dont pick up the phone before installation itself. After so much thought I am writing this review out of frustration as no progress is made in my case.

I am still waiting for my system to be installed after six months of delays. The installation was done improperly twice (they don't have their own installers - they just outsourced it to random people who didn't even do the design of the panels right) including the system not being grounded (which is a huge fire hazard and a very basic part of the installation). The employees I worked with to get my project done keep quitting and changing, the inspection was booked twice and still hasn't happened (which has cost me thousands of dollars in delays). On top of all that, they were far more expensive than competitors. I went with them because I was promised the best level of service. It's been a complete mess.

The only thing good I have to say is that our salesman really tried to pull through for us but the company itself failed him and us miserably. We contacted them back in May and from end of July till mid Nov there was no contact telling us what was happening. I should have known something was up when they couldn't get our contract right. It took them 4 times!!! Each time I had to redo the information. Someone dropped the ball somewhere and no one cared enough to pick and fixed it. Our sales guy was our only contact. He emailed and called the company for us several times trying to find out what was going on. Nothing!!! I even called the company myself. They referred me back to my sales guy! Finally a friend of mine I went to lunch with told me she was so excited to have her solar up and running. I was floored. It took them 6 weeks!!! I asked her what was the equipment she was getting. She told me Generac. I was now beyond mad!! I went home text and emailed my sales guy and said I waited long enough and this is absolutely ridiculous. I cancelled my contract with them. Called Ben with Sunkissed Solar (a local might I add) who came out the next day and listened to me vent. He set me up with the exact same thing. However he said I didn't need as many panels as the this company was selling me. I ended up with exactly the same thing. $50 a month cheaper than what Zenernet quoted me and it took them 9 weeks to have me up and running!!! 9 WEEKS!! This was with Thanksgiving, Christmas and the New Year as well as the issues with government protocols with COVID!! I seriously was thinking end of Feb 1st of March with everything but nope, they got it done. Use a local provider that sells exactly what Zenernet does and will do a much better and faster job!!

Worst customer service ever. Full stop. We engaged Zenernet in August, signed a contract, gave them $1000. It's now January, and we are no farther ahead than we were when we opened our wallet. We've been assigned a half-dozen project managers, who promptly disappeared right after receiving the email that introduced them as our new project manager. We couldn't get updates on our project from anyone; someone always had to check to see where the project was and then promised us that someone would get back to us. We finally, just today, said enough was enough. We're shopping for a new solar company--back at square one. After losing six months.

Once they have your money, they stop answering email or phone calls. It is a chore to get updates. My project is basically stalled. I'm in the middle of an install and am starting to have to consider finding a new contractor to actually finish the job.

Zenernet has a lot of good reviews. Probably because they start asking for reviews prior to performing any work. Our experience with Zenernet has been a nightmare. We signed up in March and our panels were not fully installed until September. Even then, we had to ask them to come back to correct framing sticking out from under the panels. Their contractor fixed the problem on one side and left framing sticking out the other side. They also did nothing to prevent pigeons from nesting under the panels. Our roof is now covered with pigeon poop. Upon inspection of our roof, we discovered numerous cracked and broken tiles leading to, surrounding and even under the new solar panels. Further, tiles were removed from the opposite side of our roof leaving two holes for today's rain to poor into. Weeks have passed since we complained about the roof damage and no one has as yet come out to inspect or repair our roof. We now need to access the attic to inspect for water damage. In addition to the above, So Cal Edison has repeatedly rejected Zenernet's application for permission to operate the new solar panels. It's now December and we still do not have SCE approval.

Robert was great. He went over all the items and explained everything. I’m sure I’ll have more questions in a future. On 1.18.2021, I wrote that review and I would write it again because Zenernet does not deserve an employee like Robert. Today 2.2.2022 I still don't have my solar system up and I am very disappointed, because I really wanted for this new company, new concept to work. It could still work but they need to hire some good people that understand, solar systems, understand what customer service is about, know and/or willing to learn city/county/state rules, regulations and incentive programs and have sense of urgency and feel responsible to get things done on a timely manner. Zenerenet has none of that and its unfortunate. Today I will be terminating my contract with Zenernet. If they are scary bad now when they are working to get paid, I don't want to see them when there are issues and they need to fix it for free.

Can I give half a star? And only because of the integrity of their local partner installation company? Just like so many relationships, it started out beautifully. The sales team was very responsive and communicative and had only my best interests at heart. Then, things changed. I signed my contract in September and paid the bulk of the fees when I approved the design in mid-October. This was in advance of the required date of payment, but I was encouraged to send the money so they could be sure to have the equipment purchased and at the ready to avoid any delays since they knew I wanted the system installed before the end of 2020 . By the week before Thanksgiving, I STILL didn't have a permit. Instead, for six weeks, I heard nothing until I finally started calling the city, utility and the local installer to get updates. I discovered that contrary to what Zenernet had told me, there was no permit application pending for my property and my utility had no idea that I was going solar. The installer was able to shed some light and have been so incredible about helping me, but my faith in Zenernet is lost. At first, they said that my design did not meet fire code, and therefore, could not get approved by their engineers (the first team) and THAT'S why there was no permit submitted. Later, I was told they changed firms because of issues like mine and so my plans had to be redesigned. Finally, I learned that the issue wasn't fire code (since the code they mentioned did not apply in my city), but rather, an issue of New England weather (snow, ice) and the impact the weight of it might have on the roof/panels. After my complaints, they sent me a new design with days, but it included panels on a roof surface which I know gets significant less sunlight and which no other design in my neighborhood has utilized. They are supposed to be the experts and are supposed to deliver a design that delivers optimal results, but at this point, they seem to be simply trying to get this done and off their desk (without regard to value or optimization). Conveniently, their contract does not include a system performance guarantee so they have no obligation to deliver the best design. No one at Zenernet has been in touch with me since the "re-design" and I have no idea of the current status. It seems unlikely that my system will be installed and connected by the end of the year. The *very least* they could do would be to offer me a discount to offset the loss of FTC. I would never recommend Zenernet to anyone considering going solar. Frankly, the only positive thing going for them is their local installer, Skyline. I wish I had just worked with them directly. `

As you read reviews and count stars, keep in mind that many are for the sales proposal and few include actual installation of a system. I am stuck in between. Michael M did a fantastic job with the sales proposal. It was very collaborative, informative, and transparent. Zenernet works with Sunlight Financial who got me a 20 year fixed rate that sealed the deal because the total monthly cost of a fully owned system to produce 100% of my usage was 65% of my monthly electricity bill. Another major factor was that of five companies I contacted for a proposal only two responded in a ten day search. I signed the contract in August of 2020 hoping to get it in operation by year's end. Permits can take 5 weeks so that gave them three months to accomplish a single day of labor. Zenernet subcontracts installations. That isn't necessarily a bad thing but in my experience they were an ineffective middle man unable to accomplish the task of installation. I worked with five different project coordinators, they are were pleasant well-intentioned people who failed to keep track of the details of the project which lead to mistakes, delays, and sometimes just weeks waiting for answers to simple questions regarding the installation specifics and potential scheduling. The first step is a site inspection which changed the location of four panels to a location that would collect sunlight. Those changes were not incorporated into the plans presented a week later, so then they have to be re-drawn which took another 10 days. I asked for specifics on where components such as the disconnect, A/C combiner, and new main service panel would be placed, and how that would be connected to my existing service panel. They don't know, you have to talk to an engineer or installer and that will be a subcontractor working for a different company so it is just weeks of telephone tag and no specific answers. Then there were several installation dates pushed or just missed with no explanation. The equipment was scheduled to be delivered but no one was tracking it so the installer called the morning of installation and had to be told the panels were't delivered. The panels showed up unannounced five days later, again no one was tracking it. We finally got installers and panels onsite in early December, they put the panels on my roof, but didn't coordinate with PG&E to have the power shut off to install the new main service panel so they are literally just sitting there and not wired to the house. Then they informed me and Sunlight Financial that the installation was complete and just needed inspection to be operational despite the fact that they had not completed the physical installation of the system or all the elements of the plan submitted to the city. The system can't be turned on until it passes inspection, but it can't pass inspection until the wiring has been completed. In as loud of voice as I could muster, I asked them to not misinform Sunlight Financial that the installation was complete. After more obsequious apologies, including one from the Chief Operating Officer, I have now received my first bill for the system. The installation delays have been frustrating, but now they have their money and I am paying for a system that isn't even plugged in. I am now literally paying for their incompetence each month and do not have a working system.

Stay Away from Zenernet! Despite starting the process of having solar installed at my home in August of last year, they are not finished and will not reply to emails, text or phone calls. I have now obtained a lawyer for myself but I wanted to warn prospective customers of the faulty installation, the unresponsive project managers and terrible customer service actually delivered by Zenernet.

Started the solar process in April 2021. It’s now January 2022, and still no solar. This company is terrible at following through, and recently they stopped communicating altogether. They even sent an email stating their shortcomings, stating a new project manager would be in tough within a few days. That was 3 weeks ago. This company cannot even get me a system installed, let alone deal with any other issues or warranty. I caution anyone thing of using Zenernet. They make it sound good and then fail, leaving you hanging.

I signed a contract with Zenernet in July. It has not been a good experience. I paid 21k down and promised it would be installed 3 months. Ya right, what a joke that was. It took them 3 months to get my permits approved because their planning department couldn't seem to get it right. It's now December and Edison hasn’t approved them to start installing panels yet I was told today the installation may begin sometime in January . Buyer beware!!!!

Worst solar company I’ve ever dealt with. If I could do it all over again I would NOT go with Zenernet. 3 months after install the system is still not producing any solar energy so now I’m paying my standard electric bill plus the financing for the solar which is ridiculous. I told them time after time to just come back and take the solar off since nothing was getting solved and it was costing me double but they kept saying they’ll get it fixed and working in no time. Still nothing!

Horrible customer service. Was being pressured into the battery and was threatened there would be additional fees and delay in install and in fact there were not. Then install team put holes in my ceiling because they were not told that my house does not have an attic in living room. Nobody called me, I have called yesterday and all morning today and still I am being treated like this isn’t a big deal, must happen all the time.

Zenernet "lost" my paperwork and project for over three weeks making me almost miss the deadline to submit paperwork for the tax breaks. The roofer was horrid and needed to come back 4 times to fix basic items, lied to me about the building code violations and the roof leaked twice needing repairs. Zenernet is merely a program management company out of state sub-contracting with local companies -- I should have called them instead. Overall, poorly run, poorly executed and only the installers saved the day.

This company is a joke. They will always point on others as the result of delay. Lack of ownership of the process, no customer service at all, they are running their business like they have no control of any aspect of the installation process. You will have more chance to win big in lottery than achieve any goal with them. They are selling nothing, but they asking for big money. Zero planning or target goals. Run away as far you can when do you hear ZENERNET.