Zenernet Reviews

This is a second review because I don't think I'm able to go back and edit my initial review, which was submitted right after the sales process was completed. That is why Zenernet has as many 5-star reviews as they do- they prompt you to leave a review before any real work takes place, and give the impression that it's a review of the salesperson. Zenernet's strengths are their excellent sales pitch, ability to source quality panels, and (usually) ability to get the panels installed. If only it were that simple, they'd be highly successful. However, they have major staffing issues with seemingly very high turnover. A bigger issue is that they do not have nearly enough boots-on-the-ground staff to actually evaluate a homeowner's existing conditions, or meet an inspector on site to get an inspection done, or solve any very normal issues that come up with the permitting and inspection of a solar array. I brought specific concerns to them about the installation, which were blown off, and the inspection failed because of it. I'm giving them two stars instead of one because ultimately I do have installed panels that have passed inspection, and I've found that they really are trying to staff competent people and resolve issues that have come up. I've received sincere apologies and received help from new Zenernet staff who do know what they're doing. It's just too little, almost too late, as I'm coming right up against the deadline for my system to be operational before my utility company adopts a new metering agreement which would signify a drastic economic disadvantage for the entire lifespan of my system. In my experience, they're trying to do better for customers, but a lot of people have been left hanging without the use of systems they've paid a lot of money for. If they survive over the next few years, I think they'll figure out their operational problems and be worth working with, but for now, they definitely can't claim to be the best customer experience in solar.

I had a great initial consultation w/ Mike M. He requested right away that I write a review and sent the link for that. I gave 5 stars based on that initial conversation. I was pleased with his approach and our follow up conversations. After researching additional companies, I found the exact same system Zenernet presented me with, with same service and warranties, for significantly less money (32%). I let Mike know I was going to go with that other company because why pay more all things being equal. His response was to suggest I was lying to him. I assume he thought I was just trying to drive the price down. He said he deserved proof of the other bid. I don't necessarily agree he deserved anything but my courtesy, but I provided the estimate nonetheless. Then his tone was was more pleasant again, although he tried to suggest it was not an apples bid. I know for sure it is and his suggestion in itself is annoying from someone who has not at the table for my conversations with other companies. I cannot speak to Zenernet other than my interaction with this sales rep. But since I was asked by the rep to write a review simply based on our interaction in the pre-sales process, that is what I am doing. I have changed my initial 5-star review to 2 stars based on how I was treated when I was just trying to be honest and show appreciation for the interaction we had up to that point. Needless to say, I won't be going with Zenernet now.

Posted 2019 review stating that I was still waiting for Zenernet to set me up with internet connectivity, which they still weren’t able to do so that I can use Solar Edge and allow their company to monitor my solar panels. I even recommend my neighbors to them, and one bought a solar system set up, but their promotional referral service bonus thing that they swear by never happened and it was all fake. There has been high employee turnover at Zenernet in the past two years. I’m finally having to deal with Muzala K, who has tried to do absolutely nothing about my lack of internet connectivity issues. I’ve waited over 1.5 years after they sent Meyers Electric to come out to try to run a simple internet cable from my solar panel receiver to my internet box. Zenernet has exposed my family to possible COVID-19 and in the end, I still have no internet connectivity to use Solar Edge and the company still isn’t able to see and monitor the performance of my 30 solar panels.

Company was unaware of the solar requirements in my areas - provided too large of a system for the estimate of my home. Sales rep wasn't prepared when we did the virtual estimate online via Zoom. Sales rep was trying to sell an array that isn't allowed in my area. It appears there needs to be thorough training as I wasted almost a week before I found out that the price was too high and the size of the system was oversold and not applicable to my area.

Mike the sales consultant was great enough to convince me no to go with the local companies and choose them instead, BRAVO Mike. Started the process 4 weeks ago, had to email them multiple times to figure out what's going on, as many of the local companies are doing install within 4-5 weeks, here I am still waiting for answers. Pls, don't make me regret not going local !!!!

I'm not sure what to make of the company. They came highly recommended. However, I have reached out twice and received only an email saying they would call me shortly. That was 3 weeks ago. I have begun shopping for an alternative solar provider. In my experience, if the customer service is bad in the beginning, it will be bad throughout the whole process.

Customer support is very responsive. I'm still waiting on engineering drawings that are accurate.

Their quote they gave me was double what I can get in the local market

It was really expensive. They wanted too much money, so we never installed it.