Sunrun: Read 1,695 User Reviews From Real Homeowners

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Verified Customer

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Mrs. Patterson Hemet, CA

they were friendly and through in their work,... always cleaned up each time .

8 years ago

Reply from Sunrun

That's what we love to hear Mrs. Patterson! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 4th, 2018

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Verified Customer

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Cherice L Beaumont, CA

Very fast service! They take care of everything.....

8 years ago

Reply from Sunrun

Thankful for the wonderful words, Cherice! Setting the standard in outstanding service is something we (seriously) obsess over! So excited to welcome you to the Sunrun family! Power Forward! #savewiththesun Read less

May. 4th, 2018

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Verified Customer

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Janet Kenney Sun City, AZ

My solar panels are working great! Very pleased!

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback, Janet! After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Anonymous

Good plan and good savings. Four years and no problems.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review. We are so grateful to our customers! If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

Apr. 16th, 2018

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Verified Customer

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ChrisSolar

Everything they did was excellent, courteous and on time.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful experience, Chris! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 16th, 2018

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Verified Customer

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CMN

Prompt, knowledgeable about products, fair price

8 years ago

Reply from Sunrun

Thank! This is a great experience, and you made our day by sharing it! We appreciate you taking the time leave a review. Welcome to the Sunrun family, power forward.

Apr. 16th, 2018

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Verified Customer

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RAGHUVIR LAVARI

Good company that provide nice reliable service

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback Raghuvir L. Thank you so much for sharing your experience and being a Sunrun customer. Power forward!

Apr. 16th, 2018

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Verified Customer

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steve b.

they explained everything from start to finish.

8 years ago

Reply from Sunrun

Thank you Steve B. That's amazing to hear! Providing the best customer service is important when our mission is to create a planet run by the sun. Thank you for sharing your experience!

Apr. 16th, 2018

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Verified Customer

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Anonymous

been very responsive when I had a leak problem

8 years ago

Reply from Sunrun

This is wonderful to hear, Anonymous! Providing the best customer experience is our aim, and getting you taken care of in any type of situation is our goal.

Apr. 13th, 2018

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Verified Customer

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Lawrence F Houston

Inflexible billing schedule is problematic for budget keeping families.

8 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

Apr. 13th, 2018

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Verified Customer

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Dave

You do not offer a back up battery and that is why you do not get five stars.

8 years ago

Reply from Sunrun

Thank you for your interest in Brightbox. We're working on a retrofit for existing customers since the invertor would need replacing. Currently, Brightbox is only for new solar customers but you'll be contacted as soon as a retrofit is available. We understand how important this system is to current customers and we are working our hardest to find a solution.

Apr. 13th, 2018

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Verified Customer

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Anonymous

GREAT CUSTOMER SERVICE FROM SALES TO INSTALL AND AFTER

8 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key because our mission is to create a planet run by the sun.

Apr. 12th, 2018

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Verified Customer

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Hugh McClimon

design of system and quality of installation

8 years ago

Reply from Sunrun

That's exactly why, we invest in the best talent to make sure customers like you are satisfied and happy with your experience!

Apr. 12th, 2018

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Verified Customer

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Tim and Janet Haley

Beautiful system and it works great. Met our expectations.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback thank you so much for sharing your experience.

Apr. 12th, 2018

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Verified Customer

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j.martinez

easy to work with, good follow up, high quality work

8 years ago

Reply from Sunrun

We are happy to hear that you are being taken care of to the highest standard. Thank you for being part of the Sunrun family and creating a planet run by the sun!

Apr. 12th, 2018

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Verified Customer

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tom

great service - saves money and the environment

8 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 12th, 2018

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Verified Customer

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Taylor Canderly

Good service timely answers professional people

8 years ago

Reply from Sunrun

Happy to hear Taylor, so thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Anonymous

No worry installation, no worry operation

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Jeffrey Ishmael

The install was good, but follow up was poor- we wanted to add more panels and they were unhelpful.

8 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy, Jeffrey! From start to finish, providing the best customer experience is our aim. Thank you for the feedback, there are always areas of opportunity! Thank you for helping us create a planet run by the sun.

Apr. 11th, 2018

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Verified Customer

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Anonymous

Outstanding customer serivce and active communcations to clinets

8 years ago

Reply from Sunrun

That's what we love to hear, Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 11th, 2018

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Verified Customer

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Brandon Poni

They're always in constant communication with customers

8 years ago

Reply from Sunrun

Thank you for the great review, that's what we love to hear! Reading your review made our day. Thank you for creating a planet run by the sun!

Apr. 11th, 2018

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Verified Customer

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none

Excellent service and no problems since the installation.

8 years ago

Reply from Sunrun

Thank you again for sharing this special moment with us, going solar is such an amazing experience and we were glad to be a part of it! Power forward.

Apr. 11th, 2018

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Verified Customer

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George Maha

Very satisfied, big saving will recommendation to friend.

8 years ago

Reply from Sunrun

Thanks for the great review, George!We are thrilled you’re so satisfied with your savings! Thank you for taking the time and sharing your experience!

Apr. 11th, 2018

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Verified Customer

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Case

Customer service and professionalism is tops

8 years ago

Reply from Sunrun

Thank you for your amazing review. We appreciate you taking the time to share the experience you’ve had with Sunrun!

Apr. 11th, 2018

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Verified Customer

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milo gardner

good company excellent installation crew

8 years ago

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Verified Customer

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Kelly Hargrave

We are saving money, and making money from referrals .

8 years ago

Reply from Sunrun

Thank you Kelly, we are truly grateful to have customers such as yourself that love to express their great experience with Sunrun, Power forward!

Apr. 10th, 2018

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Rosa R Lathrop, CA

Please be careful this company has terrible customer service and they steal in the bill, they have robbed me for a year and I have spoken to get an answer and they only open one case after another and that's how they go, I'm disappointed, stressed and wanting to get out of that contract. They are good at tricking people.

4 years ago

Reply from Sunrun

Hello Rosa R. We are so saddened to see that his was not the best review or experience. We will private message you.

Apr. 5th, 2022

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Carlos Quinones Houston, TX

Since install eights months ago my inverter drops off line two or three times a week when the temperature goes above 70 degrees. Eight service calls later they refuse to replace the inverter stating it is very expensive. I would NOT recommend Sun Run.

4 years ago

Reply from Sunrun

We are so sorry to hear this, Carlos! We would love to review your system's performance and any other specific concerns you have. Please send us a private message with your service address, and we will have a representative reach out. Thank you!

Mar. 14th, 2022

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Darryl Alexander Colorado Springs, CO

We had our solar panels installed last October and our first payment was due this month. Our panels are still not turned on and after countless phone calls and e-mails we have received zero response back from Sunrun. We are extremely frustrated and this whole experience has left a very bad taste in our mouths.

4 years ago

Reply from Sunrun

Thanks for letting us know, Darryl. We're so sorry it's taking longer than what was discussed. Please send us a private message with your service address so that we can help speed things up. Thanks!

Feb. 28th, 2022

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Debbie Wilcox Pinellas Park, FL

Have been trying to get a hole fixed in the side of my house which they put in during an upgrade. Cannot get ANYONE to come out and fix it. Has been since August, and all I get is finger pointing and buck passing. One department to the other, no one knows what is going on in that company at all.

4 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Debbie. We'd be happy to look into this for you. Please send us a private message with your service address. Thanks!

Nov. 17th, 2021

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Hones Tee Los Alamitos, CA

I personally would not recommend Sunrun. Poor communication weird contract transfer. Why would anyone want to lease something for 20 years to not own it at the end?? And than to still pay for an electric bill…am I missing something? This may be for all companies and if that’s the case I wouldn’t recommend anyone using solar.

5 years ago

Reply from Sunrun

Hello Hones Tee, We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding the account. Please send us a private message with your full address and primary name on the account so that we may review the situation.

Sep. 7th, 2021

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Bob Lamneck Kapolei, HI

Getting a response from management has been a challenge. I've had 3 LG battery fail with 17 months of receiving PTO. I've been trying to get management to contact me with no luck.

5 years ago

Reply from Sunrun

We are sorry to hear about this negative experience and would like the opportunity to address any specific concerns you have regarding the account. Please send us a private message with your address and primary on the account so that we may review the situation.

Jul. 27th, 2021

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Michael Drake Toms River, NJ

Wasted my time! Set an appointment up at my local Costco. Texted me with the local rep to confirm my appointment. Waited 3 hours the rep never showed. Texted back to the two representatives on the text chain .. no response. It has now been over 1 month and I never heard back from anyone.

5 years ago

Reply from Sunrun

Hello Michael, we would be more than happy to review this issue. Please private message us your contact information.

Jul. 14th, 2021

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Erlinda & Bob

Once installation was completed, and final inspection was completed, everything has been 100% as promised.

6 years ago

Reply from Sunrun

We are happy to see you are happy with us. Thank you for taking the time to leave us this wonderful review. Let's create a planet run by the sun.

Jun. 29th, 2021

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Upset Customer ,

A little over a year after the panels were installed, I started experiencing many problems! I have been paying nearly $300 power bill, monthly, to NV Energy, AND I am still paying on the loan for my panels!! It’s been a year, I am still paying $300 monthly to NV Energy along with my solar loan, and and they are now avoiding my phone calls!

6 years ago

Reply from Sunrun

We would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind direct messaging us your name and address that is under contract, it would be greatly appreciated.

Apr. 24th, 2020

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Rafaela Concord, CA

We cancel the contract the same day after reading it. They scam you not giving technical info. You can't run an entire house with 3823 kwh. They want to sell you the $.135/kwh, not true, amps? to cover your use. PGE will have to supply it as usual, Beware, I fill sorry for the people that doesn't know about solar system and how it works.

7 years ago

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Jose Las Vegas, NV

Very professional and efficient the installation was seamless y and quick I highly recommend sun run

7 years ago

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Julie Noble Joliet, IL

we were told there would be "no monthly cost" to lease the panels for 20 years, that all expenses would be paid to install, that it would all be free. Once they get you hooked, they run your credit. Why run credit if its "Free" ? this company is endorsed as a vendor thru ComEd, so no respect for them either.

7 years ago

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Michael D Northridge, CA

Made an appointment with them & they never showed. Called to tell them the consultant didn’t show & the lady customer service was like...oh well! I’ll inform the supervisor & never bothered to reschedule me. The consultant is Daniel W. He never showed & never called to cancel or reschedule. Very unprofessional.

7 years ago

Reply from Sunrun

We are so sorry to see that we never showed up to the appointment Michael, this is not the way we do business. If you would still like a quote please private message us your contact information we will have a Sales Representative reach out to you as soon as possible.

Apr. 23rd, 2019

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Gene Brown Dunedin, FL

My sales rep was amazing. He helped me every step along the way and explained everything in great detail.

7 years ago

Reply from Sunrun

Hello Gene! We are delighted to hear that your sales representative was great and walked you through the process every step of the way. We want the transition to go solar seamless. Let's create a planet run by the sun.

Apr. 23rd, 2019

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Don Dol

Gai is a good salesperson. She was fastest to provide a proposal and explained details well. Very personable.

7 years ago

Reply from Sunrun

Thank you, Don. We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar. Congrats on going solar with us.

Apr. 18th, 2019

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Carl Chien Las Vegas, NV

I scheduled an appointment for consultation, but the representative texted me 15 minutes after the appointment time and said he won't be able to come; how respectful he is! Guess he is making too much money, and just gave up a 100% sure contract right here!

7 years ago

Reply from Sunrun

Hello Carl C. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information. We want to take the opportunity to turn this experience around. If you would like for another one of our reps to reach out to you please private message us your contact information.

Dec. 31st, 2018

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Maria Visalia, CA

The name says it all run! Run away fast Sunrun is a horrible company and their customer support is horrible. Good luck trying to get panels fixed. Our panels did not work since the day we installed them. So disappointed with Costco for selling us on Sunrun. Should of read the reviews online. If I could I would give it zero stars!

7 years ago

Reply from Sunrun

Hello Maria, thank you for your communication. We are disheartened to hear you are having service issues. We work to make sure our customers are taken care of. We want to take the chance to turn this experience around and review the concerns with you. Feel free to reach out with your contact information. We will have a Specialist reach out to you.

Dec. 13th, 2018

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Keith Frost Belcamp, MD

great installation buy team foxtrot.all was done in 1 day and everything was cleaned up before they left.

7 years ago

Reply from Sunrun

Thank you so much Keith F. For taking the time to leave a review about your wonderful experience. We love to hear these fantastic stories! Let's create a planet run by the sun.

Nov. 8th, 2018

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JessB Mission Viejo, CA

Our solar panels work great, as far as we know. The customer service for this company is a zero, that's why they get 2 stars. I would not recommend them because if you have issues, I doubt they'll fix it.

8 years ago

Reply from Sunrun

Hello Jessica B. Thank you for reaching out with your concerns. We understand you are looking to speak with someone in regards to the removal and reinstall quote you were sent. We have reached out to your case manager. Thank you for your communication.

Oct. 24th, 2018

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Mark Buckeye, AZ

We pay $166 a month for panels. We keep our thermostat, in brand new house at 79! We still paid $300 to power company in july! Wont help with all the roosting birds under and around panels.

8 years ago

Reply from Sunrun

Hello Mark, thank you for your communication. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. While Sunun takes care of system insurance, maintenance and production, Sunrun’s warranty does not cover wildlife issues. If you’re interested, we can recommend a local partner of ours in your area who offers a service to install a critter guard around the perimeter of the array to prevent animals from getting under the panels.

Sep. 11th, 2018

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Michele Visalia, CA

We’ve had our solar panels about a month now, and after the first week, it broke down. So we’re still waiting for it to be repaired. So most likely I’ll be paying my full electric bill, along with my full lease payment. I do give the sales guy, Michael 5 Stars

8 years ago

Reply from Sunrun

Thanks for your contact! Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to make sure your system is working properly. We've sent your feedback to our Field Service team. Please be aware someone will be contacting you.

Sep. 10th, 2018

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Gary Jacobson Lake Shasta, CA

I wanted a PPA. Person gave me a quote on a purchase of a solar system. Told him again I wanted to lease. He said he would “call in some favors” that’s when I left the conversation.

8 years ago

Reply from Sunrun

Hello Gary J. Thank you for your feedback. We would like to share your feedback with our sales leadership team. Can you please provide us your contact information via private message? Thank you. We apologize for any miscommunication. For more information on leasing a system please visit , you can see what plans and services Sunrun offers.

Aug. 13th, 2018

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John Heyd Byron, CA

Not the cheapest bid. Was unhappy with warranty available, only 15 years vrs 25 offered by other companies. Salesman was not willing to negotiate price offered by competitors.

8 years ago

Reply from Sunrun

Hello,

Solar costs have declined significantly, and are at their lowest point in over 30 years. Solar is now more affordable than ever and advances in technology have improved system quality and design.

On average the total cost of solar installation can be between $15,000 to $29,000 for average sized systems sized between 4kW and 8kW.2 Sunrun solar lets you get started for as little as $0 down and helps you lower your electric bill.

If you want to own your system, we do that too.

Aug. 8th, 2018

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David Gilcrease Arlington, TX

Terrible follow up. Salesperson less than excited. Terrible. He took pictures and said the design team would follow up within 24 hours nothing. 4 days later! He has not even called me back to check. Terrible needs some customer service training and sales training badly. So dissapointed.

8 years ago

Reply from Sunrun

Thank you for your feedback, David. We understand that first impressions are everything, and to hear this was not the case is upsetting. Our aim is to provide great sales experience that meets your needs. We apologize for any inconveniences, your information has been directed to the proper department. Thank you for taking the time to share your experience.

Jul. 26th, 2018

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