Sunrun: Read 1,695 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Tom Castaldo

On time install, quality product and reasonable pricing.

7 years ago

Reply from Sunrun

Hello Tom, we are ecstatic to hear that you're happy with your product and happy to see you are happy with your prices. Let's create a planet run by the sun!

May. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Richard Inman

Hard to get on phone. Was promised critter guards. No guards.

7 years ago

Reply from Sunrun

We want to make sure we are there when you need us. We are so sorry to hear that was not the case, feel free to private message us your contact information and we will have a representative reach out to you and address your critter guard concerns.

May. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Poor

I really don't find that it worked much after September/October

7 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Kwayne Tucson, AZ

Good product, reasonable price. Fast & courteous responses.

7 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Rick Wallrath Waukesha, WI

Good technology. Installation was protracted.

7 years ago

Reply from Sunrun

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

Mar. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Clovis, CA

good Customer Service and Quality product

7 years ago

Reply from Sunrun

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Mar. 11th, 2019

check_circle

Verified Customer

star star star star_border star_border

Home owner

Don't seem to be saving any money. I'm trying to give it some time.

7 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Feb. 21st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Nicole Inman, SC

Not keeping their word on promises on the guarentee of their products solar production

7 years ago

Reply from Sunrun

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Jim Tucson, AZ

good to work with but want to see cost during winter.

8 years ago

Reply from Sunrun

Hello Jim, thank you for taking the time to leave this review. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are excited to have you and welcome you to the Sunrun family.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star_border star_border

Wei Yuan Kapolei, HI

Sometime they aren't very responsive in resolving trouble tickets.

8 years ago

Reply from Sunrun

Hello Wei Y. Thank you for your feedback. We are sorry if the service call took longer than you expected. The good news is you're protected by the performance guarantee policy since you're leasing the system.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Schnecksville, PA

Liked Mike F very much and his presentation

8 years ago

Reply from Sunrun

Thank you for your shout out to Mike F. We pride ourselves in having amazing sales reps that can guide our customers seamlessly through the process of going solar. Thank you for taking the time to leave this review, and helping us create a planet run by the sun.

Sep. 18th, 2018

check_circle

Verified Customer

star star star star star_border

Carol Izral Las Vegas, NV

Problem with billing in the past, okay now

8 years ago

Reply from Sunrun

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

Sep. 11th, 2018

check_circle

Verified Customer

star star star star_border star_border

Anonymous Rock Hill, SC

Please upgrade your iOS app! Save id / allow me to stay logged on

8 years ago

Reply from Sunrun

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

Sep. 4th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Simon Qiang Yu La Palma, CA

I have been waiting for one year for the complete of installation. it was done, but I cannot use it at all.

8 years ago

Reply from Sunrun

Thank you for your feedback Simon Q. We appreciate your patience while we work towards a resolution. I see you called on August 27th, and we were expecting the battery to arrive so we can replace it. Feel free to private message me to provide you with more updates.

Sep. 6th, 2018

check_circle

Verified Customer

star star star star star_border

Satisfied Customer Rancho Palos Verdes, CA

Overall a good company. Quality for service provided

8 years ago

Reply from Sunrun

Thanks for sharing! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 22nd, 2018

check_circle

Verified Customer

star star star star star_border

Peter BP San Diego, CA

Flawless from sales, install and follow up

8 years ago

Reply from Sunrun

We love to hear this, Peter BP.! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward!

May. 22nd, 2018

check_circle

Verified Customer

star star star star_border star_border

Will H

Incorrect installation followed by slow response in corrections

8 years ago

Reply from Sunrun

Hello Will H. We are thankful for your feedback. We apologize if the delay in response caused any issues or inconvenience, this is not the Sunrun norm. Thank you for taking the time to rate us, and we are happy to see you are a part of the Sunrun family! Power forward.

May. 15th, 2018

check_circle

Verified Customer

star star star star star_border

Hawaii

Good company but the sub they used is disappointing

8 years ago

Reply from Sunrun

Thank you for your feedback. This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 11th, 2018

check_circle

Verified Customer

star star star star star_border

Peter Chavez

Sales person was awesome. Install and workmanship was fair.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Peter C. This is such a wonderful review. We are so grateful for our customers. We love to hear about the experience.

May. 10th, 2018

check_circle

Verified Customer

star star star star star_border

Marcell

Good product and customer service good value for your money

8 years ago

Reply from Sunrun

Thank you for your review, Marcell. We appreciate you taking the time to share your great experience! We are customer obsessed which is why we want to make sure you as a customer feel valued!

May. 4th, 2018

check_circle

Verified Customer

star star star star star_border

Josie

They did a very good job,but it Was slow

8 years ago

Reply from Sunrun

We love to hear this great feedback Josie! Thank you for taking the time to share!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Ten-China hsiao

Good in general, few mistakes at beginning g

8 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Sun Lover

After one year the monthly bill from Sun Run was increased

8 years ago

Reply from Sunrun

Thanks for the communication. As you stated, there was an increase, depending on what agreement you are on there can be a yearly escalator. This is brought up during the proposal and is on the first page of the agreement. Please reach out to us if you have any questions or would like a copy of the agreement.

Apr. 13th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Carnemolla

I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

8 years ago

Reply from Sunrun

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 13th, 2018

check_circle

Verified Customer

star star star star star_border

Time will tell

Not seeing much change in electricity bill

8 years ago

Reply from Sunrun

We appreciate your feedback. If you would like Sunrun to run a savings analysis we can certainly do that as long as you have had the system over 1 year. This helps determine any change in usage and your cumulative savings.

Apr. 11th, 2018

check_circle

Verified Customer

star star star star_border star_border

Denise Morel

The people that actually installed and did the service were great.

8 years ago

Reply from Sunrun

Thank you for the great feedback Denise, we are ecstatic to welcome you to the Sunrun family! Power forward!

Apr. 5th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Theodoro Fleming The Bronx, NY

I signed up for free with them. They just had a really good work ethic and track record.

8 years ago

Reply from Sunrun

Hello Theodoro F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 5th, 2018

star star_border star_border star_border star_border

HollyAnn Povee Tolleson, AZ

DO NOT GO WITH SUNRUN!!! Sunrun doesn't allow battery back-ups to leased systems, nor do they allow you to add a battery back-up to an already existing system through them. Horrible customer service.

4 years ago

Reply from Sunrun

Thank you for your interest in our backup battery, HollyAnn. We are working on a retrofit solution for existing customers and expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Batteries are available for our new installed leased contracts. Thanks!

Jan. 14th, 2022

star star star star star

Stevens Family

Easy..from beginning to end. One year later we have saved money and had no problems!

6 years ago

star star star star star

Jiggins

Best company ever!!! Good quality service! I was able to save a ton of money. Thank you very much!

6 years ago

star star_border star_border star_border star_border

Sl San Gabriel, CA

Figured Costco would use companies with good customer service. I was wrong. Would nit recomment to any of my friends who are now happy with other companies. The larger the company often times means less customer support.

6 years ago

star star star_border star_border star_border

Ian Matsue North Las Vegas, NV

Wasn't happy with what they told me was a bit misleading think... Did the math and price would be more then NV energy with their rate increase not worth it.

7 years ago

star star star star star

Charles Lightfoot

Never had a problem with the system and they are a very good company to deal with So polite.

7 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Marc Lustig Henderson, NV

Beware!!! When your panels stop producing power they won’t replace the bad panels. Sunrun will just tell you that your other panels will make up for it. Loss production is loss production!

7 years ago

star star star star star_border

Kevin h

overpriced service starts out very attractive and builds to being so over normal cannot imagine it ever getting there

7 years ago

star star star star star

Steve Love Torrance, CA

they were the only Solar Company that met with us twice to answer all mine and my wife's questions!

7 years ago

star star star star star

Thomas Killingsworth Spring Valley, CA

Very helpful and knowledgeable about solar. Patient with any and all questions and concerns.

7 years ago

Reply from Sunrun

This is such a wonderful review! Thank you, Thomas, for helping Sunrun create a planet run by the sun!

Jan. 9th, 2019

star star_border star_border star_border star_border

Manuel J Fernandez Brentwood, NY

errible customer service. Can't speak on the whole company other than their prices are higher than everyone else but the rep that came and spoke to me was awful and ruined any chance they had to get me as a customer

7 years ago

Reply from Sunrun

Hello Manuel F. Thank you for your communication. We are saddened to hear that this was your experience, rest assure your feedback will be shared with our sales leadership team. If you would like to go over your experience in detail feel free to private message us.

Dec. 6th, 2018

star star_border star_border star_border star_border

Trent Yuba City, CA

Terrible customer service. Can't speak on the whole company other than their prices are higher than everyone else but the rep that came and spoke to me was awful and ruined any chance they had to get me as a customer

7 years ago

Reply from Sunrun

Hello Trent, thank you for your communication. We understand billing issues can be incredibly frustrating. Sunrun offers some of the lowest rates in the industry. We are sorry to hear your experience, we will share this information with our sales team. If you would like to further discuss this please private message me your contact information.

Nov. 28th, 2018

star star star star star

Don Medina Grand Terrace, CA

Prompt, courteous, informative. the company I am going to go with for my solar project.

8 years ago

Reply from Sunrun

Hello Dan M. We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Sep. 28th, 2018

star star_border star_border star_border star_border

CHERIE ALDRICH Exeter, CA

I have 30 panels and they have underperformed every year and I always have a true up bill of at least $1500 or more. I have called and complained and it gets me nowhere. Going solar with them was the worst mistake ever.

8 years ago

Reply from Sunrun

Thank you for reaching out to us, Cherie. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. We have shared your experience with our leadership team.

Sep. 24th, 2018

star star star star star

Leonard Montoya Durango, CO

Seem very knowledgeable and helpful as well as professional. Just what I'm looking for

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Aug. 29th, 2018

star star_border star_border star_border star_border

David Hurd Chico, CA

I email a request to provide ma a proposal for a solar system mounted on an elevated support structure. Not on my tile roof. Received an email acknowledgment from Sunrun. No follow through.

8 years ago

Reply from Sunrun

Hello David H. Thank you for your communication. Please feel free to private message us with your request. We would be more than happy to see what we can do to help.

Aug. 8th, 2018

star star star star star

MAUREEN KILLMER Henderson, NV

I do not have anything to say other than if I move I would defiantly use SunRun again

8 years ago

Reply from Sunrun

Hello Maureen K. Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Jul. 31st, 2018

star star_border star_border star_border star_border

Donna Dayville, CT

They cancelled and rescheduled appointment three times after we took the morning out of work to meet with them. Needless to say we do not think much of them. Is that the kind of service people get after an install?

8 years ago

Reply from Sunrun

Thank you for your feedback, Donna. Our aim is to provide a customer experience that meets your expectations! This begins with our unwavering dedication to delivering a great customer experience. This is certainly not the Sunrun norm, and we apologize for any inconveniences we may have caused. We will share your feedback with our sales leadership team. Thank you for taking the time to share your concerns.

Jul. 26th, 2018

star star_border star_border star_border star_border

Greg Lake Hopatcong, NJ

Made an appointment over the phone and nobody showed up the day of the appointment. Still have not received a call,email, or anything. I would not choose a company that can’t even bother to call.

8 years ago

Reply from Sunrun

So sorry to hear this Greg! Please send us a private message with your full name and phone number, so that we may locate your account and ensure you are contacted.

Jul. 18th, 2018

star star_border star_border star_border star_border

David sr Catlin Oxford, CT

NOT HAPPY AT ALL THE ENGINEERS HAVE MOUNTING HARDWARE SPACING TO FAR APART WITH THE EXTRA WEIGHT OF SNOW LOAD CAUSE SAGGING AND EXTENSIVE DAMAGE TO MY ROOF AND SUNRUN WON’T ACCEPT RESPONSIBILITY FOR THE DAMAGE!

8 years ago

Reply from Sunrun

Thank you for reaching out David, we appreciate the communication. Our aim is to provide outstanding customer service. One of our goals is to be human-centered. We can only imagine how frustrating is it for you to have roof issues. We would be happy to further investigate this matter. We apologize for any issues or inconveniences this may have caused you. This is not the Sunrun norm. Please private message us your contact information and we can have a specialist reach out to you.

Jul. 3rd, 2018

star star_border star_border star_border star_border

Carlos Pleasantville, NJ

I recently contacted the Tech team to find a solution to improve this issue or just remove it. But at this point, no answer. If any changes for good I will let you know but as of today This is Bad bad bad.

8 years ago

Reply from Sunrun

Hello, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Field Service team, we are also working towards a resolution and appreciate your patience. Thank you for your communication.

Mar. 22nd, 2018

star star_border star_border star_border star_border

Francisco Armas La Puente, CA

I was mislead about my Edison bill,nobody ever informed me that after 12months i was going to be charged$878 from Edison...i am now paying65 to sunrun and $877 a year to Edison where is my savings?

8 years ago

Reply from Sunrun

Hello Fransisco A. We appreciate your communication, and understand receiving a true-up bill that high is concerning. Now that your system has produced one full year worth of data we can run a savings analysis. With your utility, you'll be billed as a "net energy metering" (NEM) customer. This means that instead of billing you for all your electricity usage, your utility will bill you for the difference between system generation and how much electricity you used. In either case, you will receive a net metering statement that details your electricity usage, as well as any solar electricity credits you may have accrued each month (if you produced more electricity than you used). These credits will be incorporated into your utility bill, lowering your payment to the utility company. Please reach out to us in regards to the savings analysis if you are interested private message us your information.

Mar. 15th, 2018

star star_border star_border star_border star_border

Dissapointed Denton, TX

They want to call me, and too many people in the chain between me and someone who knows Solar. Way too much "marketing", way too little "technology" among the three people I had to talk with. Will NOT use them.

8 years ago

Reply from Sunrun

Hello, we are so sorry to hear about your experience this is not our standard business practice. Your feedback is valuable, and we will it shared with our Sales Leadership team. Thank you for your communication.

Mar. 6th, 2018

Sunrun Reviews