Sunrun: Read 1,695 User Reviews From Real Homeowners

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Douglas Hart Brooklyn, NY

I am a new customer -- Great Experience ---- Great Advice Excellent --- Right down to the installers --- Pure professionals

10 years ago

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Robbin Kuznetzkoff

Horrible experience! Do not call this company unless you are interested in paying more money for an inferior product and virtually no customer service. After being misdirected by the sales rep into a product that was not the correct one for me, I could find no one who would assist me in straightening out what has become a financial nightmare. Finally went with another company and have never been happier!

10 years ago

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Dunnachie Los Angeles, CA

We have solar for several months and it has not worked correctly. They send service personnel who Have no idea how to fix it. When you call and complain you speak with a sarcastic employee who knows Nothing. Each month they bill us but the unit is off at the present time. We cannot get a qualified service person To work on the install. We are very disappointed and will not pay another bill until the unit is Fixed. We have tried the nice approach which does not work. Now we are withholding their payment. Let's see if that works.

10 years ago

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Mateo Wolfe Oceano, CA

Sun Run is the best service to get. It wasn't crazy expensive like many other brands. Great service and they were installed FAST.

10 years ago

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Sean Kennedy Duluth, GA

When I went to the website they said Pennsylvania was supported, however, when I spoke with an agent, was told that only a few select customers were eligible in PA. Agent would not tell me what qualified as a select customer other than that I had to be a Comcast subscriber. This is misleading advertising and they should be more transparent about what states they service and support.

10 years ago

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dan baker Naalehu, HI

pay about a $100 per.month.more than with HELco here in Hawaii..it was o.k.at the start,as your family moves away your bill stays the same but your using less..now HELco is a better deal..i was told at the start i would pd.26cent per kw.that is t true..there was more than just the bill that was not right...also i had an analysis done and was told that an adjustment could be made..what a joke that was...i was talked into having solar for my small house that is not used all the time and it would be 28 cent per kw.. not true...when they talk to you...have it all in writing......

10 years ago

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William C. Mullen Ronkonkoma, NY

I have not received a bill, to date. I chose SUNRUN, after seeing one, of the company cars, during my travels. My installation went smoothly. I feel not enough time has passed, for giving ones objective opinion. I have no idea how, to rate, at this point. Perhaps, at a later date, I could be more succinct.

10 years ago

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GButcher Kilauea, HI

Our system stopped registering in March. It is now mid-July and it is still not fixed because in 4 months Sunrun has not managed to get a repair technician to our property. They are all very polite when I have called and each time they say they will get right on it. They have even told me they were escalating us to an urgent status. However, after a dozen calls they have called me ZERO times to update me or schedule an appointment. My next complaints are to the Better Business Bureau and the state utility commission. Stay away from Sunrun if you can.

10 years ago

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Venkat Subramanian Silver Spring, MD

Was all set with Sunrun. Did my homework and research for over 6 months. This was my project for summer. Mar 16, had the 'home visit' session. Disaster, to say the least. The gentleman appeared very knowledgeable but positively rude, absolutely 100% negative attitude, arrogant. If he believes he is intelligent, I will give it to him but he thinks customer is an idiot. Suppose to send me additional material and quote and of course don't have it till date..

10 years ago

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Roy Rene Salvador Ramirez Palmdale, CA

I have three systems on three properties. On each, the inverter failed (Same make & model, Aurora). On each replacement instance, it took over two months to get the replacement inverter. Meanwhile, no electrical production. It takes too long to get reparations made. To give credit where due: For the initial installations, the service was #1; fantastic!! The bills afterwards were low!! :)

10 years ago

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Shane Kirksey Crownsville, MD

the guys are very professional! Sunrun made the process of going solar very painless. I absolutely recommend Sunrun☀️

10 years ago

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Laurie Geiger Tempe, AZ

We are happy with our solar with SunRun. Installation took much longer than expected but now that it's up, we truly see the savings. HOWEVER we were told numerous times that they would move the panels to a new location if we moved (for a fee of course). Now that we are in the process of purchasing a new home, they are saying that is not true and now we have to add the panels to the sale of our home. We NEVER would have signed the lease if we knew this to be true. Be very careful with this company. I am finding that they are pros in stretching the truth

10 years ago

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Shawn jordan Matawan, NJ

Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!

10 years ago

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Juan Barraza Chandler, AZ

my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised

10 years ago

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Joe Folks Patchogue, NY

DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.

10 years ago

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Michael Holloway Oceanside, CA

The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.

10 years ago

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Christiana Fyfe Bristol, RI

Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.

10 years ago Edited September 14, 2021

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ADOLFO LLAMAS Hercules, CA

SUN RUN IS BREAKING A SIGNED CONTRACT, They wants to break the signed contract because they failed to communicate with the inspector that came to my house to see if my house was ok to install solar panels. I was told that my house was a go to install the system. Sun Run's contract was signed on 12/08/15, Sun Run told me that someone will call me to schedule the installation but instead of the Installation schedule received an email on 12/17/15 that said that they are sorry but my house would not qualified because the metal tiles roofing.

10 years ago Edited September 14, 2021

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Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

10 years ago

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Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

11 years ago

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Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

11 years ago

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pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

11 years ago

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brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

11 years ago Edited September 14, 2021

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Zee L Snyder Rockville, MD

finally brought back the ability to see production on a custom date range.

6 years ago

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Daravi Fontana, CA

Good product, friendly service and good prices.

6 years ago

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Kay Clovis, CA

They are very responsive and easy to speak with

6 years ago

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Linda Richardson Clovis, CA

Very easy to work with, prompt and knowledgeable

6 years ago

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Lillia hunt Rescue, CA

Bad customer service, something wrong with my panel, they said they never touched it, so how you hook up solar

6 years ago

Reply from Sunrun

Hello, we are so sorry to hear that your expectations were met. Please know this is not the Sunrun norm and we want to address your concerns. Please provide me the full name on the account or feel free to call into Customer Care so we can start a case! Let's power forward!

Jul. 6th, 2020

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Ryan Mission Viejo, CA

The customer service is good. They following up everything pretty good.

6 years ago

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Erik Hill Palm Desert, CA

efficient, knowledgeable of their product

6 years ago

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Sunrun solar Las Vegas, NV

Happy with my bill professional I love my solar

6 years ago

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Mark Albertson, NY

Everything seems to be running well. I never had a reason to call for a help.

6 years ago

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Inmer Sun Valley, CA

Very good equipment works great is reliable for homeowners

6 years ago

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NateC

Their IT support and apps etc are horrible, makes you wonder about the rest of the company

6 years ago

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Cristy Rayment

I pay half of what I used to for electricity. No hassles.

6 years ago

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Great company Santee, CA

Good customer service and reasonable response times

6 years ago

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MikeG Diamond Bar, CA

Great Service, from Setup , to now(2 years later)

6 years ago

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Brad Lafayette, CO

We've been waiting six months to get the repair work done and it's not complete yet. It's taking forever. We've had some issues.'

6 years ago

Reply from Sunrun

Hello Brad, we would like to apologize for your negative experience with Sunrun. We are saddened to hear that your experience has not been the greatest. We want to make sure we are fixing any service issues promptly. We'd like to learn more about your specific situation and make things right. Please feel free to private message us more details.

Mar. 25th, 2020

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jaylene Manteca, CA

very friendly very efficient and great service

6 years ago

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Eric Bakersfield, CA

Would have been 5 star only hick up was the electrical panel

6 years ago

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David W. Litchfield Park, AZ

Great install crew, customer service, and rate. No issues.

6 years ago

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Mike The Bronx, NY

Service quality was good and all work was completed in a timely manner.

6 years ago

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Sharon S Boone Fresno, CA

Easy to follow your output on their app

6 years ago

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Scott PRoulx Manchester, NH

Was very easy to get started, no issues with our solar panels

6 years ago

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GAK

Excellent technology and support however installation was delayed

6 years ago

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George

Have a difficult time getting answers on my billing and what could be done to correct same

6 years ago

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Ed Whittle, Sunrun sales person. It's great experience. Thank you!

Sunrun delivered what they promised and we are happy.

6 years ago

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LelaM Adams

I do not understand the billing. and I don't like the appearance around my house.

6 years ago

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Jennifer Goldman

I was promised things that have not delivered. Credits if the panels didn't produce .

6 years ago

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Joe Shae and Anna Yin Waipahu, HI

A little slow to repond to my system needs, although the system installer, Revolusun, is very fast.

6 years ago

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