Sunrun: Read 1,695 User Reviews From Real Homeowners

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Tony K Yang Irvine, CA

Worst customer service!!! I bought this system over 6 months ago and it has failed Irvine city inspection three (3) times. I am making monthly payments on a system that doesn't work. Great sales but fail on delivery. I email Sunrun and they keep giving me the run around. DO NOT BUY...frustrated.

8 years ago

Reply from Sunrun

Thank you for your communication Tony. We apologize for the delay, we see our managers are working to get this resolved. We offered you an appeasement in the amount of $408 due to the delays. If you have any questions please feel free to reach out.

Jun. 27th, 2018

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Trung Vo Katy, TX

I had a 3pm appointment on Sunday for a consultation to get solar panel installed at my house. I had to leave an event to make my appointment at my house, but consultant never showed up. No call or email to let me know he was not going to make it. Wasted my time!!! Very disappointed!!!!

8 years ago

Reply from Sunrun

Hello, Trung v. Thank you for your communication. We strive to always provide outstanding service. We are not pleased to hear that this was not your experience and we will reach out to our leadership team and provide feedback. Please private message me your contact information, a Specialist will contact you. Thank you for creating a planet run by the sun.

Jun. 18th, 2018

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Ron Edwards Lyman, SC

We are very dissatisfied with the results of adding SunRun solar. Paying SunRun and Duke Power has saved us no money at all. Filed a complaint with SC Consumer Affairs and got nowhere....SunRun and Duke Power are making money with panels on my roof......very, very dissatisfied customers.....

8 years ago

Reply from Sunrun

Thank you for your communication. We strive to always provide outstanding service. In keeping with this, operating with the highest level of integrity happens without question! That's why we immediately shared your experience with our leadership team. We also want to complete a thorough investigation for you. Please private message me your contact information and we can have a rep reach out!

Jun. 5th, 2018

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Garry lovelace Egg Harbor City, NJ

SUNPOWER LIES TO ALL OF THEIR CUSTOMERS IF THEY SEND OUT A CONTRACTOR FOR THE INSTALL THE CONTRACTOR WORK IS ONLY GAURANTTED AS LONG AS THEY ARE IN BSINESS IN YOUR AREA IF CONTRACTOR CLOSE OR RELOCATED THEIR BUSSINESS YOU ARE OUT OF LUCK SUNPOWER GIVES NO WARRANTY ON THEIR CONTRACTOR WORK. THEY LIE ABOUT THE ROOF WARRATY

8 years ago

Reply from Sunrun

Thanks for your contact! Sunrun's aim is to provide a customer experience that meets your expectations! We will share your feedback with our Field Service Leadership team. We are sorry to hear you did not have a great experience with SunPower.

May. 22nd, 2018

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Rafael Rodriguez Litchfield Park, AZ

I have submitted a support request, for the addition of a wifi tracker to my inverter and they never responded, also the system wasn't working for a week and they don't know why or how it happened and they have an answer for that.

8 years ago

Reply from Sunrun

Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message me your contact information and we can work towards a resolution.

Feb. 13th, 2018

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Ronald Holton Lakewood, CA

They will do and tell you anything to get you to purchase the product. My panels are not producing what is expected sunrun does not monitor your system if you purchase yourself. You do not get a 30% rebate it’s a credit there is a big difference. Would not recommend to anyone.

8 years ago

Reply from Sunrun

Hello Ronald H. thanks for your feedback. We aim to provide the best customer experience. While we're happy you received our top-notch support in the beginning, based on your recent feedback, it sounds like we dropped the ball somewhere. We'd like to take this chance to turn things around! Please private message us your contact information, we will have a Specialist reach out to you!

Feb. 8th, 2018

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RN Los Angeles, CA

Salesperson was trying too hard to get my business by calling me everyday. I don't need that when I'm evaluating different companies. Also the product wasn't the best.

8 years ago

Reply from Sunrun

Hello RN. Thank you for your communication. We strive to always provide outstanding service. We do apologize your experience was anything other than that. In keeping with this and the highest level of integrity we immediately shared your experience to our sales leadership team as feedback. If you have any questions please private message me your contact information.

Feb. 6th, 2018

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Lupe Borden Victorville, CA

I have had solar panels for 3 years now havent changed my usage but i pay way more now than i did before i fot panels. I called to ask why i wasnt generating enough power was told they woul send a tech to check it but onw never came out so for the 3rd year in a row i owe 3000 to sce for my yearly services. Dont do it!!!

8 years ago

Reply from Sunrun

Hello Lupe B., thank you for providing feedback and giving us a chance to fix this. This is frustrating, and not the standard Sunrun customer experience. While your performance guarantee helped in this situation, we would like you to be happy with your solar. We can make sure solar is helping you by creating a customized savings analysis for you. Please feel free to private message me your detailed information.

Jan. 26th, 2018

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chan Casa Grande, AZ'

Never heard from them they provided no information no explanation no costs or product specifications

8 years ago

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Solar Customer Phoenix, AZ

You have to pay everything upfront. Once they had my payment the installation was incorrect. The system did not pass inspection after installation. Some of the problems were not resolved. I have also had three electrical problems in my house since the installation.

8 years ago

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Sandytoes Hanalei, HI

I have had a Sunrun installation on my home in Hawaii for over a decade. I can highly recommend them.

8 years ago

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Paul 33328

I interviewed over 10 companies. My overall impression of all of the was "SNAKE OIL SALESMEN".i got a different estiomate of the amount of panels I needed from every company.The possibility of me ever getting solar panels has been destroyed. My wife will not even discuss it anymore.

9 years ago

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John H 94534

Friendly, Knowledgeable, Thorough, handling EVERYTHING and I mean EVERYTHING from Start to Finish !!!

9 years ago

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My full name 9203

Low to Mediocre - Website was amateurish, in that it displayed a single inverter attached on a house. Most of those familar with solar want individual inverters per panell. Saw diagram and was turned off immediately Secondly when website required phone # I was put on notice that this indicates high pressure sales.

9 years ago

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Ernest Moore Willingboro, NJ

Everyone at sunrun has been very helpful. They delivered on all their promises. No problems whatsoever.

9 years ago

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Michael

Sunrun team was a pleasure to work with. Initial discussion to ATO in 74 days. Informed every step of the way.

9 years ago

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mandy Castro Valley, CA

The consultant Aaron is professional and nice. that cause the installation was fast. , and you would have a warranty.

9 years ago

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Randy Forney

I talked to a representative named Nils W about Installing solar power. Made a 500 dollar refundable deposit. I changed my mind and notified Mr. W of my decision on may 1. Today is may 10 , and they cannot tell me when I will receive my 500.I would caution anyone against using Sunrun.

9 years ago

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Robert Saulino, Sr.-`

I have had Sunrun solar panels on my roof for over 1 year now. I cannot remember when I last got an electric bill.

9 years ago

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Lorraine Brookfield, CT

Was very satisfied with the company. Great customer interaction. Well planned and executed. Couldn't be happier.

9 years ago

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Bob Sutherlin

Don't be fooled. Made appt. week in advance, get call saying the technician had to change the date (to the date I had already told them wouldn't work for me), I had to cancel. Made 2nd appt. for 8am, guy never called or showed up. Why doesn't anyone believe in customer service anymore.

9 years ago

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David Rudd

Worst experience ever and sun run could care less. They don't respond to complaints or concerns. They have the worst subs anywhere that just want to hack your house up and haul ass . Quantity not quallity. 7 month nightmare til pto granted and not even an apology

10 years ago

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Jansen Demesmin Summit, NJ

we could not have make a better decision. we would recommend your company to everyone we know.Good work.

10 years ago

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Bob Kirby Stoughton, MA

The whole Sunrun team was incredible. Excellent customer service. Would highly recommend them to anyone.

10 years ago

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lisa Hopewell Junction, NY

All we have been getting is the brush off. Every time we call we are told to be patient, meanwhile my system hasn't been working for 45 days - during summer months. They know they have hit the contract production and don't care. I am filing with BBB and anywhere else I can share - SUNRUN is horrible.

10 years ago

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Dave Garcia San Marcos, CA

Been three months since it was installed and still not working! As weeks go by always an excuse why they can't finalize permit. Beware also that a lien can be put against your property. We had disasters for the poles to mount the panels on the ground and now have received a lien notice from the concrete company!

10 years ago

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Mike Gilbert, AZ

1220 kwh produced in the first month, March 13th to April 12th, almost eliminated my whole electric bill

10 years ago

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John Grundy San Diego, CA

Don't go with SunRun. Bunch of screw-ups. They supposedly help you thru the process but you have to watch them like a hawk and do most of the work yourself. Last straw was they screwed up making an RMA payment to the utility company; hence my system is still not approved to turn on.

10 years ago

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Joe DeScenza Middlesex, NJ

Sunrun is the best solar provider I am extremely pleased with their service, and would use them again!

11 years ago

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larry Bakersfield, CA

Sales person told me my panels would be washed by sun run ... That didn't happen Told be about try up with PG&E and not once did he tell me about the tru up with sun run.

11 years ago

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Willey Hemet, CA

Smooth from beginning to end. Only regret is that due to our inexperience we didn't negotiate for a better rate!

11 years ago

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John Davison Northridge, CA

The panels are working but the customer service is so terrible that it should rank -1 stars. Forever on hold, never being called back. They installed a panel on the wrong spot covering the access to our air-conditioning. After we told them we were informed that we had to pay for it for them to clean up their mess. They came and removed the panel but didn't reinstall it later. On the day we were supposed to have in reinstalled they said they were on the way but never showed up. WORST CUSTOMER SERVICE EVER.

5 years ago

Reply from Sunrun

We are so sorry to hear this! We would love to review your system's performance and any other specific concerns you have. We will have a representative send you a private message. Thank you for your communication.

Sep. 2nd, 2021

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Verified Customer

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Colin Castro Valley, CA

Not able to expand or add more panels. Backup battery system not available.

6 years ago

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Verified Customer

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NATH Washington, DC

GGOD SERVICE and GOOD PRODUCT and SAVE MONEY

6 years ago

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Verified Customer

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Eldoubleul

The overall cost after Sunrun received the rebates applied

6 years ago

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Verified Customer

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Connie K Reynolds

my electric bill is way way to much and my solar is not paying for the power i bought to use

6 years ago

Reply from Sunrun

Solar is a seasonal product, and it is best to wait until your solar anniversary (one year after Permission to Operate was granted) to gain a complete understanding of your savings and how solar is working for you. Keep in mind, how much you save depends on many factors including how much electricity you use. If you use more after going solar than you did before, this may affect how much money you save.

Mar. 25th, 2020

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Verified Customer

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John Harries

The layout on my roof isn't the best, I have had times it under performs

6 years ago

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Verified Customer

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Patrice San Jose, CA

The installation process was intrusive and complicated.

6 years ago

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Verified Customer

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Pam Toms River, NJ

They are great as long as you don't have an issue or question.

7 years ago

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Verified Customer

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Derek P Henderson, NV

Installed on time with no problems and I haven"t had to buy any electricity since it was turned on last January.

7 years ago

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Verified Customer

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George San Luis, AZ

When I call, the customer service is always there.

7 years ago

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Verified Customer

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Rickie Beal

No call back after installed how it''s working

7 years ago

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Verified Customer

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Barbara Myers

I have found they cost more than others with homes the same size as mine.

7 years ago

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Verified Customer

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Keith Truehart

Easy system for payment and good service as needed

7 years ago

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Verified Customer

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mike

one time slow response to clear and reset inverter.

7 years ago

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Verified Customer

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Steve M

Hard to get customer support when problems arise

7 years ago

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Verified Customer

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Charles

I ask the question on how to get battery backup twice with no answer back

7 years ago

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Verified Customer

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BC

Installatin wason time and product works well.

7 years ago

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Verified Customer

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Tim Johnson

they help with trimming my trees, negitive is the lease

7 years ago

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Verified Customer

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Frank Port Deposit, MD

Not much interaction at this point. What I have seen so is what I except

7 years ago

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