Sunrun: Read 1,695 User Reviews From Real Homeowners

star star star star star

Frank Wayne Owens Spartanburg, SC

From meeting the Sunrun Rep. at Home Depot , through the installation and now that we have received our first full months Duke Power bill ( $8.71) we are very pleased. To have such a savings on our bill and to know that we are helping solve a little of the global warming problems makes us proud and very pleased with our decision to go solar.

10 years ago

star star star star star

Parminder singh Oakland, CA

Sunrun is the best solar company in market today they told me 3 month approximately to install and working solar at my house but they complete every thing in 5 weeks , I never have any problem with the system , I advice only use Sunrun for solar !!

10 years ago

star star star star star

alan r Little Falls, NJ

the total experience with sunrun went very smoothly.one day installation good cleanup no problems.all the people I dealt with were professional and extremely courteous.i was impressed with the quality of all the materials used for the job. overall rating I give it a 10+

10 years ago

star star star star star

James Kennedy Oak Park, CA

I have had a Sunrun Leased Solar system now for 20 months and am very pleased with the results both from an installation and financial point of view. I have saved about 2,000 dollars over this period. Best decision ever now that I am retired and live on a fixed income.

11 years ago Edited September 14, 2021

star star star star star

Mark Gorsky Williamstown, NJ

I have had SunRun now for 2 years. Never a problem and very gratifying that I am doing my part to reduce carbon emissions and lowering my electric bill at the same time. I paid my lease in advance and never had any regrets. Totally Awesome

11 years ago

star star star star star

Jacob Litoff Millis, MA

The solar panels they gave me for $1k was a great success. I have to pay $37/month for 14 years they take care of the panels for free during that time. No problems yet. and my electric bills are nothing but credit. Can't ask for more. I just wish my car ran on solar energy during the day and ...well moon energy on my way home from gigs.

11 years ago

star star star star star_border

Genevieve Sayville, NY

I am very happy that I have signed with Sunrun. Everyone I spoke to including the installers were very professional yet friendly. They were very patient with me as I had many questions, and yes sometimes repeated myself and they always took the time to answer me. As a matter of fact they would make sure I understood everything step by step to calm all my fears. I would highly recommend Sunrun.

11 years ago

star star star star star

Valerie Kumra Santa Rosa, CA

A flawless experience so far. From installation on, we haven't really had to do a thing. Haven't even had to pay a dime (our panels were free with PedersonDean). Once there was an issue with the panels but we didn't even know until they sent us an email that they would be out to fix it. We are two or three years in, and so far, A+.

11 years ago

star star star star star

NAthan Pasadena, CA

I have had solar for 2 years now and I love it. Although I am saving about $10 a month, I am helping out the environment and everytime I see a rate jump from PGE on the news I can smile. I have never had an issue with anything.

11 years ago

star star star star_border star_border

James Schneider San Diego, CA

#1 Sunrun sent us an email requesting a $500 down payment after the salesman from Smart Energy specifically stated that there would be no down payment. Apparently these two companies were not on the same page. #2 after the panels were installed (before inverter installation) I discovered a hypodermic syringe on my driveway and brought it to the attention of Smart Energy ownership. #3 after final inspection by the county building inspector I discovered 20 - 1/4" Holes drilled into the wrong pitch of the roof. They had been calked and were highly visible from our pool area. The mishap was not disclosed to the inspector or us. #4 I finally got an in home 1 hour visit from the owner of Smart Energy and discussed how I would like the remediation to take place. I would have a roofer of my choice completely remove shingles and paper and re install the roofing. This cost would be covered by Smart Energy directly. The job is complete and we are up and running. I received a call from Greensky and discussed payment. I am anxious to see subsequent bills to verify my savings. James and Ruth Schneider

12 years ago

check_circle

Verified Customer

star star star star star

David San Clemente, CA

Installation was done very professionally. The follow up and the actual product when in operation is excellent.

6 years ago

check_circle

Verified Customer

star star star star star

HA@22

They have fulfilled all promises, reacted quickly to calls and made my experience positive from the start.

6 years ago

check_circle

Verified Customer

star star star star star

Michael B. Woodland, CA

Provided everything that they promised. Up and running for about a year and everything is working great.

6 years ago

check_circle

Verified Customer

star star star star star_border

Glenn San Francisco, CA

They were in touch with us throughout the installation process. We've been producing most of the electricity that we need ourselves.

6 years ago

check_circle

Verified Customer

star star star star star_border

Matthew Yucaipa, CA

They had the best rates at the time. Horizon Solar installed the Sun Run products. We had some issues but they were corrected.

6 years ago

check_circle

Verified Customer

star star star star star

Peter S.

They did a very good job with my solar installation. There were some issues but they quickly took care of it.

6 years ago

check_circle

Verified Customer

star star star star star_border

Wilson Henderson, NV

The SunRun system is not producing enough electricity. I was told it would produce more. I'm paying more now total than I did the previous year.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jordan Dennis Argyle, NY

The system does not produce enough electricity for the year like they said it would produce 10 percent over what I used I still get $250 bills from national grid trough out the winter on top of my lease payment to sunrun

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Fairfield, CA

Service is very good. We save money on electric bills. The installation is well done. So far there's no problem. Thank you Sunrun!

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Orinda, CA

responsive to questions, I wish the app on the phone is better, then would get 5 stars, the app sucks, does not even remember who I am

7 years ago

check_circle

Verified Customer

star star star star star

Jerry Lancaster, SC

I've had no issues whatsoever. Installation was very quick and very smooth. It just cut my power bill considerably.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Al Addis

Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

7 years ago

check_circle

Verified Customer

star star star star star

Jose Ochoa

So far no problems. The system has been operating in great conditions. I will recommend to my friencs.

7 years ago

check_circle

Verified Customer

star star star star star

Kiran

Friendly, easy to work with, no complaints, and I don't have to worry about how much my electric bill will be.

7 years ago

check_circle

Verified Customer

star star star star star

Annmarie

They came and installed it all in one day. Haven't had any problems so I think it's pretty solid equipment.

7 years ago

check_circle

Verified Customer

star star star star star

William

Haven't paid an APS bill since it was installed. Installation happened all in one day and went very smoothly.

7 years ago

check_circle

Verified Customer

star star star star star

Julie

A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

7 years ago

check_circle

Verified Customer

star star star star star

Jonathan Sahuarita, AZ

They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Bluffton, SC

I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

7 years ago

check_circle

Verified Customer

star star star star star

Donald K

Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

7 years ago

check_circle

Verified Customer

star star star star star_border

Samuel

The only problem I have is the length of the time I have the system; twenty years is a long time. Everything went smoothly with installation.

7 years ago

check_circle

Verified Customer

star star star star star_border

Gary Perris, CA

Some friends of mine had it on their house and when I saw it I decided to install it and am very happy. They seem to be working fine.

7 years ago

check_circle

Verified Customer

star star star star star

Lloid Aiken, SC

The instilation process went smoothly and they were very professional. There customer service is always available.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Michelle Winchester, CA

Because it would have been a zero if not for Tommy Fox and his intervention to get system fixed for the 3rd time!!!! And Travis for his excellent field service and knowledge

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Master Mechanic.

Roof leak that sunrun refuses to take responsibility for, the home was 5 years old when installed and leak free, after installation I had a leak caused by it. Also the monthly bill is ever increasing with no explanation.

7 years ago

Reply from Sunrun

We are sorry to hear that you are experiencing a roof leak, we want to make sure this issue is addressed we take this very seriously. Please private message us your contact information and we will have a representative contact you as soon as possible.

May. 4th, 2019

check_circle

Verified Customer

star star star star star

Destyn Simi Valley, CA

The equipment is reliable and the customer service is great. I can always count on them if I have any problems.

7 years ago

check_circle

Verified Customer

star star star star star_border

Stephen Prescott, AZ

The installation was extremely smooth. They knew what they were doing and they were very efficient. It has a reasonable price.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan Kaneohe, HI

Customer service was very helpful through the process but now that the solar panels are on my roof I cannot get anyone to call me back. The panels are not producing and I am paying more for electricity than I was initially without the solar panels.

7 years ago

Reply from Sunrun

Hello Susan, we are so sorry to hear about the experience you had. This is disheartening, and not the Sunrun norm, we want to take the opportunity to change this experience around for you. Please feel free to private message us your contact information and we can review your case in detail.

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Eric & Cindy W Newcastle, CA

Customer service, organization, industry experience and amazing project management and installation- they are amazing!

7 years ago

Reply from Sunrun

Thank you for your review, Eric and Cindy W.! We are so pleased to hear that you are happy with the overall experience. We are happy you went solar with Sunrun, let's create a planet run by the sun.

Apr. 17th, 2019

check_circle

Verified Customer

star star star star star

Kendell Santa Cruz

They are awesome from start to finish. The product is great and I am saving money. Highly recommend.

7 years ago

Reply from Sunrun

We're pleased to hear your sales experience was a positive one. We aim to provide enough options for all our customers to find a solar solution that meets their needs. Welcome to the Sunrun family!

Apr. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Geraldine Danielson

Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

7 years ago

Reply from Sunrun

Hello Geraldine D. Thank you for taking the time to provide us feedback. We understand this has not been an easy process due to the lack of communication. Please allow us to turn this experience around and have a Specialist reach out to you. Private message us your contact information so we can contact you.

Mar. 27th, 2019

check_circle

Verified Customer

star star star star star

Manny Wong San Jose, CA

Produce power as expected. Customer service from sale phase to installation completion was very professional.

7 years ago

Reply from Sunrun

We are delighted to hear that you are finally live! Congrats on finally being solar, we can't wait to hear how you love the benefits!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Mark Maxwell La Grange, CA

Great system and service. The system works great and everbody i worked with at sunrun has been great.

7 years ago

Reply from Sunrun

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

Mar. 11th, 2019

check_circle

Verified Customer

star star star star star

Jeff Burns

Fast, efficient and honest installers. Very proffesional company. Explained system and how it works.

7 years ago

Reply from Sunrun

Hello Jeff B. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Feb. 20th, 2019

check_circle

Verified Customer

star star star star star

5 Wagener, SC

It was zero money out of my pocket, which was nice. I thought the customer service people did a good job.

7 years ago

Reply from Sunrun

We are extactic to hear that you didn't have to pay anything out of pocket! Love to hear that our Customer Care team has also been there to support you. Welcome to the Sunrun family, let's create a planet run by the sun.

Feb. 20th, 2019

check_circle

Verified Customer

star star star star star

Mary Spartanburg, SC

Installation was great. They fixed my rafters in the ceiling and they were always here when they should have been.

7 years ago

check_circle

Verified Customer

star star star star star

Gratitude Stockton, CA

System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous San Jacinto, CA

when I got it I was told my electric bill would be no more than 11 dollars a month, I have paid over 50 dollares the last 2 month on top of my SunRun bill.

8 years ago

Reply from Sunrun

Thank you for your communication. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Sep. 17th, 2018

check_circle

Verified Customer

star star star star_border star_border

Mario Helmetta, NJ

Sales person was told me that we will pay some amount of money every month. Reality is, we pay to Sunrun and separate check to utilitie company every month

8 years ago

Reply from Sunrun

Thank you for reaching out to us, Mario. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 4th, 2018

check_circle

Verified Customer

star star star star star

Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

8 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

Sunrun Reviews