Sunrun: Read 1,695 User Reviews From Real Homeowners

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Mr. Ferguson Glendale, AZ

My wife and I chose sunrun because they were advertising in Costco, and they use only the best products. After having the rep. out to my home and were quoted almost half the price as all other solar company's, we new we had to try them out. Installation was a breeze no problems at all. The foreman for the job was always here. I have a flat roof on my house, so I was worried about leaks and Mother nature gave it a trial run, and we had two leaks which were taken care of quickly. The drywall was replaced and repainted by sunrun.

11 years ago

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carlos North Las Vegas, NV

i got in contact with sunrun because i wanted to become more energy independent. Living tied to the grid was becoming somethat of a nightmare. Huge energy bills during the summer, not much smaller during the winter. I became more and more concerned with the carbon emissions comapanies like NVenergy were putting out, so i decided to do some research. I found out that by installing solar panels coupled with a battery backup essentially i could be living off grid. Sunrun has helped me with the process of installing solar panels on my roof which is helpful to not only my wallet but the enviorment. The 100 a month payment is music to my ears compared to the amount i was paying during the summer with NVenergy. The only reason im not giving sunrun a 10 is because there were difficulties with some of the incentives i was supposed to be receiving which i still have not received. Im leasing the panels but i do plan on owning them in the near future. Thank you sunrun for helping everyone.

11 years ago

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Sharon and Louie Casa Grande, AZ

Sunrun is AWESOME!! We are already reaping the benefits of having solar make our energy. We have been very pleased with everything. Staff is great....they truly care and are on top of every little detail. I like the fact that there is no cost to us...just save money on our energy costs!! I would highly recommend Sunrun for your solar consideration!

11 years ago

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Dennis Turco Lancaster, CA

I had Sunrun install my solar system about 2 years ago. I only had 2 problems - 1. the system went down and they fixed it immediately. 2. had a pigeon problem; they installed grating that prevented the pigeons from nesting under the panels AT NO CHARGE!!! I would definitely recommend Sunrun. Note: some months the power company owes me money for the solar energy produced.

11 years ago

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Brian Olson Littleton, CO

Our 4th year with SunRun. Absolutely delighted with our system. My initial worry was it would be so complicated. Not at all! In our case, we leased the system, but by doing so we reduced our energy costs by 50%. Plus it's nice to get a check from the power company each year. The environmental savings are off the charts. It also allows us go use things like an electric lawnmower instead of gas. Our next car will be electric too. Why not? We have the power! HIGHLY RECOMMEND

11 years ago Edited September 14, 2021

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Sandra Stephens Las Vegas, NV

The process was flawless and everything explained thoroughly even though I may have asked several times, even came back to house to explain meters until I truly understand. From beginning to end the experience was painless, all contractors involved were professional and friendly. I have recommended them to anyone who wants to go solar. I went live in April 2015 and have saved over $500 dollars so far . I can't say enough about them. Any one wanting Solar check around but you will end up with Sunrun in Las Vegas NV.

11 years ago

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George and June Cohen North Las Vegas, NV

We interviewed 5 different companies before making our decision. Some were a definite NO- was like dealing with a time share sales force. The representative at SunRun answered all of our questions and concerns. No high pressure at all. The staff at Sunrun kept us informed throughout the entire time. The installers were courteous and professional. The install went very smooth. We are now waiting for NVEnergy to install the net meter..

11 years ago

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Kathy Davis Mesa, AZ

Installation was done by 2 teams in less than 4 hours. Have had solar for 4 or 5 years. We prepaid a 20 year lease. Our electric bill has been less than $10 since system was activated. Mostly we are paying the service fees and taxes charged by APS. Only complaint is panels have not been cleaned since installed. When asked I was told no need to clean since we are generating more than was estimated.

11 years ago

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Ken Hunt El Cajon, CA

I have had my soar system for 4 months now I dont own it and it has almost cur my bill in half I received a visa card for $2200 on signing up and out of pocket expense was $50 for gas n electric to cut power n re hook it up to a brand new 200 amp panel I had no problems and everything was done on time and professional no complaints at all I would recommend Sun Run to everyone

11 years ago

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Greg Bentall Cloverdale, CA

I have had Sunrun solar for a year now. The company is totally outstanding. I own my own system outright and have no monthly fees or finance charges. There is a twenty-year warranty that is transferable if I sell my house. My electic bills went from $240 per month to $40 per month. My return on investment is 25% per year. There is no where else I can get that kind of return on my money. I would recommkend Sunrun to anyone. It is a great way to save money while also saving the planet.

11 years ago Edited September 14, 2021

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Georganne Fullerton, CA

So far, I am satisfied with the process. The initial sales person was knowledgeable. Her co-worker, the one in charge of getting the installation going was helpful and answered all my questions. Once my new roof was installed, I had the roofer check with Sunrun installers to make sure they were using the correct flashings with in installing the solar panels. My roof's guarantee could not be in question.. Delen and his team Bobby, Ron, and Arash did a fine job with the installation. As of April 1, I am totally solar powered.

11 years ago

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Tim San Marcos, CA

Sunrun was prompt when showing for installation. The professionalism was outstanding throughout the total installation. It began with introductions of all the installers then a total explanation of the install followed with a discussion of the location of the panels to be installed. Before the work started all the installers met and talked about the process followed by a through safety meeting. This impressed me very much. The install started and was completed in one day. Very much surprised and impressed. Thanks again to the crew Travis S., Kris B., DJ, Thomas and another Travis.

11 years ago

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Rebecca Savage Riverbank, CA

Thank you Sunrun for your absolutely wonderful installation staff! Russ and his team were all pros and showed the highest amount of respect leaving my home looking even nicer than they may have found it. I would like to personally recommend Russ, Joey, Cory, Clifton, and Tony for all their hard work and courteous attitudes! Sunrun, please continue to higher staff of such high quality.

11 years ago

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Bob Irmiger Boulder, CO

REC was our solar installer - pro group all the way. Excellent experience with REC and Sunrun at all levels of management, from workers to managers. Great customer service! If someone doesn't have the answer they find someone that does. Very refreshing and unusual in this day and age. Have had our system up for over a year now and it is exceeding promised production. I love the $7.83 utility bills every month for most of the year.

12 years ago

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RONALD WHITE Show Low, AZ

I personally leased this system from SunRun through our local Costco for our temporary home until my daughter could purchase the house from us. The system is still in our name, no problem with SunRun. They were very professional in the whole transaction including customer service after the system was installed. We had to have them come out to remove the system for an install of a new replacement roof just last year. They only charged us $500 for this and it included updating the rack and other electrical connections. I highly recommend SunRun for through Costco for a solar system lease or purchase.

5 years ago

Reply from Sunrun

Thanks for your review, Ronald! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 2nd, 2021

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John H Phoenix, AZ

The people and service was great, responsive and installed as planned. Cost higher than others and the app has less information than others I have seen.

6 years ago

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Verified Customer

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Warren Fresno, CA

The service has been okay but they did break forty tiles while putting the panel in. I was not happy with the cost of installation but since then it has been working fine.

6 years ago

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Verified Customer

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Scott Fresno, CA

They are generally excellent but there was a complicated billing issue where they changed the address for mailing three times in two months and lost everything.

6 years ago

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Verified Customer

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Jerry Bryantown, MD

No problems with the completion of the project or the solar panels. From the time of schedule to the time they finished was great.

6 years ago

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Verified Customer

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Tabitha Aiken, SC

They only took one day and the installers are very professional and very unique. My solar panels look like they are in good shape.

6 years ago

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Verified Customer

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Ron Sebastopol, CA

They haven't shown up for the last two scheduled appointments I sat and waited for 4 hours on each one. I've been pleased with the equipment. Their installation is fine the sales people were fine but the maintenance people are irresponsible.

6 years ago

Reply from Sunrun

Thank you for sharing your concerns with us. We apologize that you had a negative experience during the installation process. We take damage claims very seriously. Please rest assured this is not the typical experience please reach out to Customer Care (855-478-6786) and we will further investigate this issue.

Jul. 6th, 2020

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Verified Customer

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Nathan Jeffcoat

The best person in the whole experience was the initial salesperson, Nathan. I was not a fan of the project manager, who was very difficult to get ahold of for me.

6 years ago

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Verified Customer

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Stephen Tucson, AZ

It keeps breaking down. I have had a very bad experience with SunRun in terms of their telling a subcontractor to disconnect my system for non payment when I had prepaid a twenty year lease up front for sixteen thousand dollars. It was embarrassing and I had to spend a lot of time correcting this.

6 years ago

Reply from Sunrun

If you're experiencing chronic under-performance we definitely want to look into this and find the root cause of the issue. We're disappointed to hear you haven't been able to get assistance previously. Please feel free to private message us.

Mar. 25th, 2020

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Garnet Waianae, HI

Didn't met our expectations, we told agent What we wanted at the first meeting and he assured us to get what we want but it didn't happened. We can't do anything now cause we're bound with their contract

6 years ago

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Verified Customer

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Steve Morrison, CO

6 years ago

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Anne Scottsdale, AZ

Initially, SunRun told me that it would save me on my bill and it would install enough solar panels to cover all my bills. But It doesn't cover even half of my electricity bill's. I was told it would do. The installation did go smoothly and the company had good communication

6 years ago

Reply from Sunrun

This is not the Sunrun norm! We would like to take this opportunity and review what specific issues you are concerned about regarding your bill. We know waiting to get the system installed this long is not ideal please feel free to contact our Customer Care team and we can address this issue.

Jul. 6th, 2020

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Verified Customer

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W. Hamilton Bellflower, CA

Sunrun has saved us a lot of money. Our rep was patient with us in deciding. We got over good2 panels put on and that has helped our electrical bill tremendously.

6 years ago

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Verified Customer

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Andoy Buckeye, AZ

Project scope, schedule and budget spot on. Home analysis review, install and actual operational performance certainly met expectations

6 years ago

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Verified Customer

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Stephen Fairfield, CA

I did have to move some of the units further away from the gutter because I felt it was too close for the run off. We haven't had any problems with anything.

6 years ago

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Verified Customer

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Richard Prescott Valley, AZ

Customer service was good. He answered all our questions. There was one person that knew what he was doing. He knew what he was doing and similar to what we wanted.

6 years ago

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Verified Customer

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Duane Buckeye, AZ

Everything's been seamless since installation other than one equipment failure but that was fixed quickly. SunRun has been dependable.

6 years ago

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Verified Customer

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Robert Valencia, CA

The overall process was very very good. SunRun came and basically put the whole panels on the roof in one day with staying connected. Everything was done in a day.

6 years ago

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Verified Customer

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David Yucaipa, CA

Love the panels and installation but once installed I never got a call back to help set up the app. Was told you can monitor each panel and it performance which was a lie.

7 years ago

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Verified Customer

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Margaret M. Henderson, NV

They didn't reply to my inquiry as to why we didn't get referral money from the customer we sent to them. They were also going to pigeon block our panels, but never got back to us on that either.

7 years ago

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Verified Customer

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Alice or Raymond Poage Fresno, CA

Not one representative informed us of the yearly raise in our contract with you and I am very upset about it especially since my husband passed and I am faced with a yearly increase and my income will not.

7 years ago

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Verified Customer

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Ann Marie

Fulfillment of their promise to price. We were quoted one price, and subsequently the sales rep left, however Sun Run made good on his commitments.

7 years ago

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Verified Customer

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Derek Denver, CO

Overall a good experience. Very responsive when there was an issue, but took them a while to notice the issue. Also, I don't think they sized my system properly.

7 years ago

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Verified Customer

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Yolanda Dunnigan, CA

Very neat. They put on booties when climbing in the attic. The first year the true up was very low like they said but every year its gone up almost double.

7 years ago

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Verified Customer

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Don Sun City West, AZ

Every Time I've had a question I've emailed and got an answer within a day. I haven't had any problems, what more can you ask!

7 years ago

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Verified Customer

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Judith

I have been trying to work with my representative for the last couple weeks and have been unable to connect with him. I think it's a great company but the after care has been less than.

7 years ago

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Verified Customer

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Nadine Silver Spring, MD

Always kept us informed and did what they said they would do. They put the panels up in day. The equipment is very good.

7 years ago

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Verified Customer

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Juan Fontana, CA

Installation was quick. They were there for a day and they cleaned up everything. They did clean work and there wasn't a mess.

7 years ago

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Verified Customer

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Juan

Customer service was on top of everything. We are extremely happy with out system and we are actually recommending friend to use the system.

7 years ago

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Verified Customer

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Chris Las Vegas, NV

They met my expectation and for the last 5 months by elect bill has been $14. through June 2019. We'll see what my July bill will be

7 years ago

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Verified Customer

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LA Lobo Torrance, CA

Installation, service and product quality are all outstanding. Orientation of the customer realtive to system monitoring was weak and can be improved.

7 years ago

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Verified Customer

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Karen Riverside, CA

The sales team listened to me. Unfortunetly, the inverter went out after two weeks so i miss out all the sun in the winter.

7 years ago

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Verified Customer

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Edwin Buckeye, AZ

I did not see any benefits to adding solar for the first year. I was still paying two full utility bills. Then at the end of the first year I suddenly started seeing credits against my normal electric bill from solar.

7 years ago

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Verified Customer

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Joseph Cendagorta Staten Island, NY

I am very satisfied with my service so far. The overall experience that i had from start to finish of install was terrific.

7 years ago

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Verified Customer

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Bwardjr

My inverter needed replacing after only 5 years. It took them two months to replace it, meanwhile my electric bill was astronomical. I was also told I had a buyout option. They gave me a price which was almost higher than if I had purchased them originally.

7 years ago

Reply from Sunrun

We are so sorry to hear you are experiencing service issues. Please send us a private message and we will address your concerns in detail. This is not the Sunrun norm and we want to make this right!

May. 4th, 2019

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Verified Customer

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Cynthya Gaffney, SC

Installation went well and customer support has been pretty much what I need them to be. The equipment does not do well on cloudy days but other than that no issues.

7 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

Sunrun Reviews