Sunrun Reviews

Worst decision ever made. Has never made close to amount of power quoted. Several months no production at all, was not notified. Paying double every month than I was paying before. Dryer vent was knocked off roof and didnt realize it until water was coming in my laundry room after a hard rain and in attic. I was in the attic with towels trying to keep house dry. Now after a hail storm insurance is approving me a new roof, I want to pay sunrun to remove them while re-roofing and even the fee to re-install but keep them as I am selling my house. I do not want them mounted on a brand new roof that I am selling my house with. It makes no sense to them remove them a month later and shingle company void warranty. Selling home to a faimly member moving in from out of state which they do not want them so the whole transfer it over in not even applicable. Instead want me to pay rest of lease off, which in this situation should be an instance where Sunrun would do the right thing. Case agent should be getting assigned hope to work it out with them. I may can update this review on this aspect afterwards in a positive outcome.

Sloppy installation, left materials all over the yard and every time it rains, more washes down. Installed a defective back-up battery that is a fire hazard, so they cut-back the amount of storage. The battery was only 9Kw in the first place while a Tesla would have been 13 Kw. Now I guess this thing is 5-7 Kw. They unilaterally and arbitrarily determined your losses and send you a check every month, rather than fix or replace the fire hazard. Now it has been a hazard for nearly a year. When you call to complain, the response is always the same: "That's not my job." The battery wasn't even installed properly and the first power outage our refrigerator wouldn't work. They sent a guy out and he fixed it, but all the primary circuits were all mis-installed and mis-marked on the panel. The original installation was by the Three Stooges. Go with anybody else and get the Tesla equipment.

Not off to a good start they sent me a quote and want me to do a transfer of owner and applicatoin with 24hours. I have never had solar panels and I have some question plus I want an inspection as a new owner of a condo property. I was told that they don't do that, What? and you want me to take over a 23yr lease. That is not a good business model . This might be a deal breaker on a new sale of a property .

Worst experience ever. i wish I could even give them less than a one star. the only good thing so far is the sales person who did an amazing job, other than that this company is the worst company to do a business with. I started the process on September and the promise was that I will have everything up and running by November 1st on 2021. Till now february 12th of 2022 things are not done yet. communication is horrible so don’t expect anyone to call and update You until you keep calling and asking what is going on. Technicians are horrible and have no experience with anything. the Day the technician came to upgrade the panel, he just came in the morning for few minutes and then left his coworker together with his friends who is not even a sunrun employee to finish the job and he went to shop and buy a motorcycle lol. The technicians who came to put the solar panel panels made a while in the garage ceiling and the next day there was a rain and everything I had in the garage was missed up. Since the technician who upgraded the electricity panel did not finish his job, the technicians who came after him to put the solar panels did not finish their job too because the previous step was not complete. now they scheduled a final inspection from the city and I was sure that it won’t get approved because nothing was done completely and in the way it should be but unfortunately on the same morning of the inspection the sunrun technician called me saying that he has to cancel the inspection because he did not have the right paperwork and that’s why another house had inspection on the same day was failed because of the wrong documents. finally and after I reached out to my sales person again, they scheduled another appointment for the final inspection and for sure the inspector had some comments as expected and he did not approve and said that his comments need to be corrected and he has to come back after that (was totally expected LOL) I reached out to them again and they said that someone will come to fix the inspection issues on Saturday 02/12/2022 and for sure no one showed up or even called till now at 3 pm LOL. Lastly, now I’m due to pay my first payment on the solar loan and the system is not even working yet so I will end up paying both the loan and the loan edison electricity bill for at least 2 months because I have no idea when this job will be completed. honestly if I ever go back I will never contact with them again, they are horrible. I don’t recommend them at all UPDATE: On Sunday 02/13/2022 the same guy who came with the inspector (Jonathan) called me saying that i am scheduled for another inspection the next day Monday 02/14/2022 LOL. I told him how come you are doing another inspection without making the corrections from the previous one so he surprisingly said, oh i thought someone came to do the corrections already. Catastrophic miscommunication. on 02/15/2022 they sent me message on Yelp saying that i am scheduled to have a technician coming over on the 17th to do the corrections but the funny thing is that no one even contacted me to schedule that and they did not even tell me what time they will be coming (assuming that i am just staying home for them to come at anytime LOL) Today, 02/17/2022 i just got surprised with that technician knocking my door without any previous notification saying that he is her for the corrections.

***DO NOT BUY FROM THIS COMPANY!!*** My Solar System was installed and ready for use back in November of 2020. It took over a month to get someone out just to connect the system and get it running, mind you I had already had money snatched out of my account for that first month. After connection, system stopped working right away. We made several phone calls, attempting to schedule a service appointment but had to wait weeks before they sent someone out to service it. Unfortunately the person they sent only took pictures and said they needed to send someone else. Another long wait.. next person to show, changed the fuse. Unit worked only a few days and back off again. Another long wait.. next service said we needed a new system because it would keep blowing fuses. Another long wait.. To make a very long story short with months of back and fourth, we went a total of almost 4 months with no Solar!! I called right away back in Dec after 1st payment was taken and we had no solar and they said we would be refunded for time we were without solar. When I asked again about them taking money out my account for a service I didn't have we were again assured about refund but had to wait til new system was installed and working properly. Once that happened, we were then told that we had to wait for our Anny year to receive a refund. After waiting the year and receiving an upcharge from PG&E for $553.33, we were then told that we had to wait a week more for them to estimate our annual system output so they could see how much they'd owe us. I waited the week, called back and was told that our system still wasn't working at 100% and that they couldn't get us the calculations needed to refund us til it was. I was then told that someone would contact us with an appt time and of course that never happened. We've been waiting on that call/appt since Nov of 2021. Over the course of a year I asked to speak to a manager or resolution team and was always told an email was sent and someone would call us. That call NEVER came, not once! This has been by far the WORST experience EVER!!! I can't believe Costco backs this Company, what a joke!! I filed a complaint with the BBB and their response was that they're looking into it. It's been exactly 8 days and still no update. HOW LONG DOES IT TAKE TO LOOK INTO A MATTER???? This is and has been their MO since the beginning. My next step with be legal action, I'm soo tired of waited!!

Our battery for the Solar stopped working months ago, and Sunrun has no answer on when it will be fixed. They have claimed over the last 4 -5 months that they are waiting on their supplier to deliver the battery parts. meanwhile they started sending out checks for $52 each monthly without actually telling us what it was for. We assumed it was calculation error in the payments made and was being refunded for that. Over the last call, we were informed that the payment was being made in lieu. New subscribers BEWARE. Horrible customer service. No one seems to know anything that's happening . I am beginning to suspect that their online chat service is a robot because you get the same answers each time. Never thought that COSTCO would deal with such a company.

Absolute worst company ever!!!!! Run. Please, if you have listen to any review, listen to this one. I have 24 panels on a 2200 square foot house, for just my wife and I. We pay $185 for the solar. We STILL get a yearly electric bill between $2200-$2500. So we average about $200/month in utilties plus the $185/month we lease the panels. That's almost $400 a month I pay between solar and electric. That's more than I paid when I didn't have solar panels!!!! Customer service is atrocious. Good luck getting anyone at that level to answer a question and no one will ever call you back at a higher level. I have called at least 40 times and been with them for six years. No one can tell me if the panels are ALL working. No one can tell me why my electric bills are still outrageous or even why I still get a bill with 24 panels on my roof. The one call I ever received back from these fools is from a salesman who told me I should get 8 more panels and a battery backup for an additional $110/month. Mark my works, STAY AWAY, STAY AWAY, STAY AWAY. Do you research and read the comments on this clown company. They consistently have worst reviews.

PLEASE READ IF YOU ARE CONSIDERING SUN RUN. I was introduced to Sun Run through Costco while in Home Depo. I have always trusted vendors that operate through these two companies as being thoroughly vetted. The salesman we met with told my family, "We may not be the cheapest, but we will make up for it with superior customer service ." My experience with Sun Run has been a nightmare. I built a brand-new home and hired Sun Run. The initial install was quoted for half a day. The crew was here for three, and when they left, they had only completed a partial install. The team blamed Sun Run for not supplying them with the necessary parts to complete the installation. An installation crew member explained that he was instructed to "make it work" with what they have. This resulted in the crew cutting untreated 2X4 slats in my driveway to secure solar panels. When the team left, I inspected what I could see from a neighboring lot. It is evident that some of the panels were diagonal and not in line with the others. I climbed a ladder to gain a closer look and found that three panels were not installed at all and were, in fact, just sitting on my roof. I retrieved one without getting on the roof but contacted Sun Run about the other two. It took two days before someone came out to inspect my complaint. These unsecured panels could have blown off at any time and injured someone. I submitted my findings to Sun Run, and they attempted damage control by sending a crew out unannounced. I only knew of their existence because I heard someone on my roof. By the time I confronted the crew, they had removed the two unsecured panels and filled the bed of a truck half full of broken tiles retrieved from the roof. The crew asked permission to enter my attic space to inspect the work of the previous crew. I allowed on the condition that they did not take any tools to cover up mistakes made by the last crew. While they were up there, they unplugged my security system. I can only guess they were hoping this would disable recording; however, this only disabled me from accessing the recordings remotely. Locally everything was still being stored. After seeing the wood and unsecured panels, I decided to hire a third-party home inspection company. What they found was beyond incompetence on Sun Run's behalf. After I submitted my finding, Sun Run sent another crew out. The gentleman who came out told me that he has been with Sun Run for 14 years, and mine was the worst install he has ever seen. We worked out an agreement that Sun Run would hire a nonaffiliated roofer to do any repairs before we continued the solar panel installation. Some days later, it started raining. My roof was full of missing tiles and numerous holes where the original crew attempted to tie into the trusses, missed and left the holes unfilled. My brand-new roof was leaking! I contacted Sun Run through their customer service number because they were ignoring my Emails. Sun Run sent a crew out to replace the missing tiles and stop any leaks. At this time, the crew leader informed me that the install job was unsalvageable. They took down everything the original crew had installed and replaced the broken tiles. They assured me that they would do what they were within the scope of their profession. Then the aforementioned unaffiliated roofer would come and make the repairs. The next day the roofer arrived and spent about an hour before leaving. I contacted Sun Run and asked for the report from the roofer. To this day, they have not given me the report. The solar panels have been stored in my garage for months now. Sun Run started my install in September, and it’s now mid-January. My driveway is permanently stained from the 'make it work" crew, and now I'm having to deal with their legal department because I want to cancel with them. They won't let my family out of the contract because they claim they already installed the same panels stored in my garage. I have filed with the R.O.C, and now I'm trying to warn everyone I can about my experience with Sun Run.