Sunrun: Read 1,695 User Reviews From Real Homeowners

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Ronald Crasto Phoenix, AZ

We installed a Sunrun solar panel system about 3 months ago. They installed per promise & the system has been running great for the past 3 months. Overall savings so far on the electric bill around $600 so far.

10 years ago

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Robert Knight Yucca Valley, CA

Right now I am not a happy camper with SunRun. First, I feel I made the sad mistake of leasing. My mistake, I didn't truly understand solar. I just wanted to reduce my electric bill and was under the assumption by going solar I wouldn't have a bill that I would be getting paid for putting electricity on the grid. Wrong mistake on my part. Our grid is with Southern California Edison who I end up paying at the end of the year almost $900.00 for taxes, and fees they still charge. Plus the payments I make to SunRun monthly. I was with the understanding I would be producing more electricity than I would require. I was also with the understanding SunRun, since I am leasing, would maintain my system. Well the inverter that was installed is no longer working. I have been without solar now since the 22nd of June 2016 and it's now 19 August 2016. SunRun outsourced the repair to another company, Helio Power, and I am told there is a backlog of inverters which need to be required. I will purchase the solar system which has been installed and am actively searching for another company to install more panels, and who can deliver on their promises.

10 years ago

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Bal Raj Rai New York, NY

It is a great opportunity to go Sunrun Solar bcuz we can save some dollars out of our Overpayment being paid to Eversource every month. I paid $150-$250 each month to Eversource. Now I got a bill of $101 for about 2 months. That's why I request every homeowner To go Solar! Please don't delay, save money and have clean energy as well. Thanks

10 years ago

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Jeff Sanders Merced, CA

Very well-trained and effective staff in all areas... Sales, planning, installation, permitting,and startup were done without a hitch and within the promised times. We haven't needed service, so I can't comment on that.

10 years ago

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Ron Lambert New Bedford, MA

I have been with SunRun for approx 4yrs and never had a problem. There was a smooth transition from introduction to the turning on the panels no complaints. I believe any problems start with the rep and the install team. Consistent product across the area served.

10 years ago

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Gordon Jackson Newark, NJ

The amount of customer service is incredible. Constant email updates of the entire process from start to finish along with visits and phone calls from the friendly sales staff.

10 years ago

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Greg Nage Sewell, NJ

Everything was great from beginning to end. Install crew showed up an hour early to accommodate my schedule. Had running a month now and no problems. Great company to do business with.

10 years ago

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Robert Casper West Bridgewater, MA

Everything went smoothly from the installation to flipping the switch on the box. It took an extra bit time time due to my towns inspection process but in the end, all went well.

10 years ago

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Cedric Sarkin El Segundo, CA

Still a bit early to know exactly. As I have not received the 3 months of bills yet from Edison. However we are excited to have solar and feel Sunrun did an outstanding job getting our solar system installed.

10 years ago

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Tom Wellman North Las Vegas, NV

This was an easy experience! They were professional and took care of business every step of the way. I just hope that they are able to continue to do business here in Nevada. Make the right decision PUC.

11 years ago

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Michael Bik Merced, CA

I have been with Sunrun for just under a year. The entire process todate has been smooth. I would highly recommend signing up with them especially if you use a lot of electricity. You cannot go wrong!!!

11 years ago

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Barry Klein Monsey, NY

It was a great decision, going solar and doing with SunRun. My system is performing better tht had been presented to me. My system has been installed for 1 1/2 years now and I only regret not having done this sooner The folks at SunRun are professional and a pleasure to deal with. I can'r say enough about them.

11 years ago Edited September 14, 2021

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Sherry Woodstown, NJ

Overall solar experience is rated a 9. HOWEVER, Regina is correct, in that Sunrun gives you a yearly increase of about 2%. They tell you in the beginning it is a set rate for the length of the contact, then surprise you with it every year and tell you it's in the contract. It is...in VERY tiny writing. Also, if you have a leak and ask them to come check it out, you may as well just get it fixed, This is the second time I had a leak and this time, I've been waiting a month already for them to have Power Overhaul come out and take a look at it. That company has the worst customer service next to Verizon. They don't call you back, forget about you and seem clueless when you call them.SO frusterated at this point, I'm ready to take the panels off myself and put them in the street.

11 years ago

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Larry Lewis Apo, AE

Had solar panels installed in 2014 by Sunrun. The install went smooth and my electric bill has dropped significantly. Got the various rebates and most importantly, the Federal 30% tax credit was applied to last year's taxes. I would recommend Sunrun to anyone interested in solar installation.

11 years ago

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Nelson Phoenix, AZ

Most awesome job. Guys arrived on time both days as they said and were very courteous. I feel they went above and beyond with the job they did. Herman, Manny,Jose Fernando and Sal , GREAT JOB. Higest recommendation.

11 years ago

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jose cintron Parkville, MD

I am satisfied with sunrun, my installation was outstanding and they leave my place very clean. I am very satisfy with the solar system, for nine month in the row all I pay is 7.86.

11 years ago

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Derek Moore Fullerton, CA

Satisfied with the installation , production of the solar panels was as indicated and savings outlined have been realized. Only drawback was with customer service responses to referrals and referral bonuses promised but delayed.

12 years ago

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Verified Customer

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SM Hillside, IL

no problems since beginning the process. Any questions I had were quickly answered.

6 years ago

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Verified Customer

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Al Lachman! Fremont, CA

Best practices. Totally projo people from sales start to finish Under promised and over delivered.

6 years ago

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Verified Customer

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Denise Quinlan Yucca Valley, CA

The person who presented it was very knowledgeable. Our bill is much lower than it was at all.

6 years ago

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Verified Customer

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Bruce Malloy

Its been a year now and Im still amazied at how well it works and how much money Im saving

6 years ago

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Verified Customer

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Kelly

Has not saved money. Our power bill is still about the same it's always been plus we have to add the fee monthly for Sunrun.

6 years ago

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Edwin Makawao, HI

It got installed rather quickly but the follow up maintenance hasn't happened. We haven't had maintenance in the last two or three years.

6 years ago

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Verified Customer

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Happy solar panel customer

To date no problem with the product. Installation was performed in a neat and quick manner.

6 years ago

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Verified Customer

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Anonymous Kailua-Kona, HI

GREAT PEOPLE AND PRODUCT, QUICK AND PLEASANT , MADE ME FEEL LIKE I AM IMPORTANT

6 years ago

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Verified Customer

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Dennis Tucson, AZ

The customer service answered every question that I had. I haven't had any problems with it.'

6 years ago

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Verified Customer

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Judith Portland, OR

So far everything has been working well, and when I have called with questions or requests, they responded promptly.

6 years ago

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Verified Customer

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Narendra Phoenix, AZ

They always follow up after the installation and see how we are doing and if we have any questions.

6 years ago

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Verified Customer

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Randy Hallows Cave Creek, AZ

Because they are a very well run company. There crews are efficient and conscious of their work.

7 years ago

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Verified Customer

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Phoenix Revived Novato, CA

There support takes a long time to respond and the repair they promised has still not been delivered

7 years ago

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Verified Customer

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Bewill Los Angeles, CA

Poor Customer Service, no follow-up with utilities company to get system turn on. I worked with utilities company to get ok.

7 years ago

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Verified Customer

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Matthew Singer Cotati, CA

Sunrun does not tell the truth about their product or service. They do not support their customers and I have to take them to court in order to resolve the conflicts that I have.

7 years ago

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Verified Customer

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Anonymous Citrus Heights, CA

They told me when they were going to be there and they were there and took care of it.

7 years ago

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Verified Customer

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Fred

They did exactly what they said they would do. Installation was timely and precise.

7 years ago

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Verified Customer

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Very Unhappy Customer!!!!!!!

I had a problem arise with my system and it is taking 2 weeks before I can get anyone to even come out and look at problem I am very, very unhappy with c/s. My sales rep was great...

7 years ago

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Verified Customer

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T. Savage Loomis, CA

submited wrong plan to city to get stamped/approved; two years later i still can't get them to property set up my inverter which should have been done during installation.

7 years ago

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Verified Customer

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Joel

The only problems I have had involved confusion with the electric utility (Eversource)

7 years ago

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Verified Customer

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Amado Laguna Hills, CA

I think it's great. Haven't had any issues. I would like for them to consider letting you buy a battery as a separate stand alone.

7 years ago

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Verified Customer

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Anna Phoenix, AZ

Quick and they cleaned up after themselves. I love that my electricity bill is very low.

7 years ago

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Verified Customer

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Edgar

Everybody was very nice and helpful and answered all my questions so I'm pretty happy.

7 years ago

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Verified Customer

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David San Jose, CA

Installation was very smooth running. It was convenient at the time of purchase.

7 years ago

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Verified Customer

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Joe Orange, CA

They have been great and have kept my system up and running, without me having to do anything.

7 years ago

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Verified Customer

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JAN BUCKMAN Orangevale, CA

I have saved money. They have delivered on their promises The have proven trustworthey.

7 years ago

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Verified Customer

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Willow

My monthly payment keep going UP by a few cents, I was told it was a fixed price. Please change this for customers then you will get a better rate. So far, I am referring anyone.

7 years ago

Reply from Sunrun

Hello Willow Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

May. 4th, 2019

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Verified Customer

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Lynn

Complete explanation of the process, along the way. They gave everything they had processed.

7 years ago

Reply from Sunrun

We love to hear that you were provided with everything you needed to have a great experience. Thank you for choosing to go solar with Sunrun. Welcome to the Sunrun family.

May. 4th, 2019

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Verified Customer

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Linton Hempstead, NY

I have called customer service and they have answered but I have also called them and got no answer.

7 years ago

Reply from Sunrun

Hello Linton, we want to make sure that your issues are being addressed every time you contact care. You have allowed us to install the panels, and we have welcomed you into our Sunrun family. If you have any questions please feel private message us your contact information. Thank you for helping us create a planet run by the sun.

Apr. 23rd, 2019

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Verified Customer

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AMT Fremont, CA

Customer service is excellent. Their panels are very effective in reducing cost of energy.

7 years ago

Reply from Sunrun

We love to hear that you are happy and are receiving savings. Let's power forward and create a planet run by the sun!

Apr. 18th, 2019

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Verified Customer

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San clemente San Clemente, CA

Overall, great job. Miscalculation on number and size of panels. The solar battery electrical circuit has had issues

7 years ago

Reply from Sunrun

Hello San. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 18th, 2019

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Verified Customer

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Gary Haynie

The installation was completed as they indicated and system operates as advertised

7 years ago

Reply from Sunrun

We aim to make going solar as easy as possible. Congrats on going solar with Sunrun, and thank you for helping us create a planet run by the sun

Apr. 15th, 2019

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Verified Customer

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Albert and Diane

The service was excellent. We also appreciated that they were not high pressure sales.

7 years ago

Reply from Sunrun

Hello Albert and Diane. We love love love to hear about this great experience you had with Sunrun. We are honored to have you be a part of the Sunrun family, let's create a planet run by the sun.

Mar. 27th, 2019

Sunrun Reviews