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ADT Solar Reviews

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7.0

Overall Score

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Bryan Manning Kendall Hutchins, TX

Honest. 5 engineering. Superb installation.

5 years ago

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Reply from ADT Solar

Hi Bryan,
Thank you for the 5 star review. I am very glad to see you are pleased with your installation and that we delivered on the quality you should expect!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Jan Raines Dallas, TX

Good communication and great customer service.

5 years ago

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Reply from ADT Solar

Hi Jan,
Thank you for the perfect review. I am very glad that you have enjoyed your experience with Sunpro and am thankful for your business! Please don't hesitate to let us know if there is ever anything we can do to assist with your solar project.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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star star star star star

Justin Klein Moberly, MO

They have been very helpful and easy to work with

5 years ago

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Reply from ADT Solar

Hi Justin,
Thanks for the review. I am glad to hear we have made things easy for you. If you ever have any questions or need assistance, please do not hesitate to reach out to me.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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star star star star star

Robert Kyger Cibolo, TX

Tom M is a great asset to your team!

5 years ago

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Reply from ADT Solar

Hello Robert,
Thank you for leaving a great review about your experience with Tom. I will be sure to share your feedback with the team to ensure he gets the credit he deserves!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Michael Taft Panama City, FL

Professional install and a well performing system

5 years ago

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Reply from ADT Solar

Hello Michael,
I am glad that you are pleased with your experience and appreciate you providing us with this feedback. If there is ever anything that the Sunpro team can do to further assist you with your system please just give us a call.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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star star star star star

James Boettchet Fort Worth, TX

They did everything they said so far that th hey would do.

5 years ago

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Reply from ADT Solar

Hi James,
Thanks for the 5 star review. I am very glad you are happy with your project!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Eduardo Gonzalez Mission, TX

A little slow in completing steps to final installation and connection.

5 years ago

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Reply from ADT Solar

Hi Eduardo,
Sorry to hear things went a little longer than expected. Please send me an email and let me know if there is anything else I can do to help turn this into a 5 star experience. I am here and happy to help in any way that I can.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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star star star star star

Stephanie Hoover Arlington, TX

Because of all the extras they give to you for signing up!

5 years ago

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Reply from ADT Solar

Hi Stephanie,
Thank you for the 5 star review! Happy solar.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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David marquez Little Elm, TX

5 service, 3 quality and low cost

5 years ago

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Reply from ADT Solar

Hello David,
Thank you for passing your review along! I am glad that you chose us as your solar provider. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to assist with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Arturo Cruz San Antonio, TX

They were on point and 5 communication

5 years ago

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Reply from ADT Solar

Hi Arturo,
Communication is extremely important and it is something we work hard to deliver on. Glad to hear we delivered on your job!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Jim and Carrie McRay Martin Houston, TX

professionalism, courtesy, quickness and empathy

5 years ago

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Reply from ADT Solar

Hello Jim and Carrie,
Thank you for the great 5 star review. I am glad to hear that you have had a wonderful experience by going solar with Sunpro!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Neal McCormick Pelzer, SC

No issues since install. Unit performs well

5 years ago

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Reply from ADT Solar

Hello Neal,
I am glad to hear it has been smooth sailing! Myself and the rest of the Sunpro team are here and happy to help if you ever need us. Just give us a call!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Carlos Torres Nieves Killeen, TX

Real People! very professional and efficient in their Job.

5 years ago

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Reply from ADT Solar

Hi Carlos,
Thank you for the 5 star review! It is great getting this type of feedback. I am glad to hear you have had a very good experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Kevin Lynch Brandon, FL

They were very professional and upfront about everything

5 years ago

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Reply from ADT Solar

Hello Kevin,
Thank you for leaving Sunpro a great review. I am glad to hear you have had a wonderful experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Richard Johnbs Midlothian, TX

Very efficient company. Installation was very smooth.

5 years ago

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Reply from ADT Solar

Hi Richard,
Glad to hear you have had a great experience and that the install went very smooth. The installation crews always work to leave our customers homes in better shape than they found them.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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star star star star star

Larry J Grant Land O Lakes, FL

quality components and materials and installation

5 years ago

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Reply from ADT Solar

Hi Larry,
Thanks for the great 5 star review! I am glad to hear you have had a wonderful experience and truly value your feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Bruce Vandevender Las Cruces, NM

Professionalism and customer friendly and easy to work with

5 years ago

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Reply from ADT Solar

Hi Bruce,
Thank you for the wonderful 5 star review. I am very glad to hear you have enjoyed your experience with the Sunpro team. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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William Fisk Palm Bay, FL

Answered all my questions and did great work.

5 years ago

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Reply from ADT Solar

Hello William,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Rodolfo Corona Dallas, TX

Because is a good company and good customers

5 years ago

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Reply from ADT Solar

Hello Rodolfo,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Les Apedoe Arlington, TX

Very professional, great customer service and good rates on mortgages

5 years ago

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Reply from ADT Solar

Hi Les,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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MC Keller, TX

Great customer service . They check in with me often.

5 years ago

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Reply from ADT Solar

Hello MC,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Rod Kempner, TX

They did a great job informative fast respectful

5 years ago

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Reply from ADT Solar

Hello Rod,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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star star star star star

Larry Finnen Killeen, TX

Integrity and accountability demonstrated by agents

5 years ago

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Reply from ADT Solar

Hello Larry,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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star star star star star

Carmen Grothe San Angelo, TX

They were courtesy. Best money I ever spent.

5 years ago

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Reply from ADT Solar

Hi Carmen,
What a great review! Thank you for the wonderful feedback. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Ruth Koch Brownsville, TX

They always responded to any question, and took care of any proplems.

5 years ago

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Reply from ADT Solar

Hello Ruth,
Thank you for the great review. I am glad to hear the team has been there to take great care of you! If there is ever anything we can do to further assist with your experience, please just give us a call!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Leroy San Antonio, TX

It is functioning alright. It’s not faulty. It adds value.

5 years ago

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Reply from ADT Solar

Hi Leroy,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Terry Wynne, AR

I am saving money. The installation process was great.

5 years ago

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Reply from ADT Solar

Hello Terry ,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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star star star star star

Jerry Wichita Falls, TX

Installation was fast and went well. Equipment is good.

5 years ago

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Reply from ADT Solar

Hello Jerry,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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star star star star star

Lois Jones

easy to work with, responses to concerns quickly

5 years ago

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Reply from ADT Solar

Hi Lois,
Thanks for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Raegan Cook Memphis, TN

Horrible customer service. Been trying to have someone look at our Tesla battery for 6 weeks now but it still has yet to happen. They want to blame the problem on the battery but don't want to try to fix it. Currently looking at how to get these panels off of my house and be done with SunPro.

4 years ago

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Reply from ADT Solar

Hello Raegan,
I am very sorry to hear you are having a delay getting service on your Tesla Powerwall. I want to help you ensure this gets resolved immediately. I am going to send you a private message to obtain more details so I can begin to implement a solution. I look forward to working with you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 27th, 2022

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Bruce Lawrence Fort Worth, TX

They said my bill would be next to nothing. 30000 dollars and my bill is 3 to 4 hundred a month. I cant get any warranty help to figure out the problem. Seems they just want to sell it, Install it then they are done with you. I dont recommend them at all.

4 years ago

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Reply from ADT Solar

Hello Bruce,
I am very sorry to hear you have had this experience and then have struggled to get help. Will you please send me an email directly with the property address where you have solar installed so I can locate your account? I will then work with your Service team to help get you some answers as quickly as possible. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Amanda Hendrix

It’s been 7 months and they still have not completed the job and now a payment is due, with no answer on when completion will be done. Would not recommend, as our neighbors have went with other companies and their job was complete within a few days!!! It’s been months!!!

5 years ago

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Reply from ADT Solar

Hello Amanda,
I am sorry to hear about this delay. I have alerted our operational team and have them doing what they can to further assist you and help ensure you are pleased with your Sunpro experience. If there is anything else I can do to further assist you, please do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Danyahel Norris Houston, TX

Great customer service and Gage was an amazing agent. I have referred him to all who inquired about me going solar.

5 years ago

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Reply from ADT Solar

Hello Danyahel,
Thank you so much for the feedback! Gage takes a ton of pride in the experience he provides his customers. I will make sure he is aware of your review, as well as his manager to ensure he gets the credit he deserves. We are so appreciative of you referring us to your friends and family. Thanks again and happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2021

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Steve Randall Oklahoma City, OK

Well, off to a bad start. I've filled out the online form two times with no contact. The number online DOESNT WORK. Concerning. I just don't understand businesses these days, especially one like this, in such a competitive market.

5 years ago Edited September 14, 2021

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Reply from ADT Solar

Hi Steve,
I just sent you a private message. I want to work with you and help get this resolved immediately. Thank you for bringing this issue to my attention. I am confident we can get this turned around for you very quickly and that you will be very impressed with your Sunpro experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 25th, 2021

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Randy Bastert Hull, IL

Kaela was able to answer my concerns about solar energy. As weather it’s feasible in my situation.

5 years ago

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Reply from ADT Solar

Hi Randy,
Thanks for leaving such a wonderful review for Kaela! I am very glad to hear you enjoyed the consultation she provided you. I will pass your feedback on to ensure she gets some recognition!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 8th, 2021

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Julie ,

Jordan was very helpful and answered all our questions. Sunpro had the best price for the size we need.

5 years ago

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Reply from ADT Solar

Hi Julie,
Thanks for the perfect review! I am glad you chose Sunpro to be your solar provider. Please let myself, Jordan or any of the Sunpro team know if there is ever anything we can do to help with your experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 5th, 2021

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Bobbi Schreiner Palm Harbor, FL

Jake was very patient explaining the system. His graphics were clear and concise. He was not at all pushy.

5 years ago

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Reply from ADT Solar

Hello Bobbi,
Thank you for leaving a great review about your experience with Jake. I will pass your feedback on to ensure he gets the credit he deserves!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Gary Smart Dunnellon, FL

I like the solar roof mount system that you use. I dislike the confusing cost proposals that SunPro uses to try and get customers to buy into there product.

5 years ago

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Judy Carnahan Marietta, GA

Excellent customer service. Alex explained all facets of SunPro's process in an extremely professional manner.

5 years ago

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Reply from ADT Solar

Hi Judy,
Thank you for the great 5 star review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 7th, 2020

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Phil Keaton Orlando, FL

The sunpro team were very responsive to my questions and I think they are working to help you reach your solar goals!

5 years ago

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Reply from ADT Solar

Hi Phil,
Thank you for the great feedback! At Sunpro we work hard each day to provide our customers with the best experience in the industry. Your review helps to let us know we are hitting our goal!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 30th, 2020

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Sam Carrollton, TX

Alex was really good in detailing all the aspects of going solar. I really liked online portal and maintenance.

5 years ago

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Reply from ADT Solar

Hi Sam,
Thanks for leaving Alex a wonderful review! I will share with his team to ensure he receives the shout out he deserves.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 18th, 2020

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Frank L Altamonte Springs, FL

Good conversation with agent about pros and cons of solar for me and my situation. Felt true honesty.

5 years ago

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Reply from ADT Solar

Hi Frank,
This is wonderful feedback! It is great to hear our customers call us kind words like honest! We strive to be honest daily and let the solar benefits speak for themselves. Thanks again!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 12th, 2020

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Thomas Fitzgerald

Mitch was good to help get the electric meter changed

4 years ago

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Dennis Union, IA

It took seven months to get hooked up but so far the equipment is okay.

4 years ago

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Reply from ADT Solar

Hello Dennis,
Thank you for taking the time to leave us a review. I am sorry to hear the timeline for completing your project. We always work hard to get things done much faster than this and I am sorry there was an extended delay. If there is anything I can do to help turn your experience into 5 stars moving forward, please let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 1st, 2022

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Leonard P Scroggins Byron, GA

You'll services haven't been the consistent and sometime very poorly.

4 years ago

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Reply from ADT Solar

Hello Leonard,
Thank you for the review. If there is anything I can do to help you out - I would love to! I will attempt reaching out to you directly to see what I can do to help.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Officer Eric Coombs Crawfordville, FL

great customer service, great company to deal with.

4 years ago

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Reply from ADT Solar

Hello Officer Coombs,
Thank you for the wonderful review. I am glad that you chose Sunpro as your solar provider and had a great experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Peter Gagnet Las Vegas, NV

So far so good in the system. Customer Service not very responsive to my emails

4 years ago

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Reply from ADT Solar

Hello Peter,
I am very sorry to hear you have struggled to get timely replies to your emails. With that said, I am very happy that you are pleased with the system. If there is anything I can do to assist you at this time I hope you will reach out to me right away. I am here and happy to help! Thank you for the review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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star star star star star_border

Ray Barnes Plano, TX

Top Quality but took 4 months to install.

4 years ago

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Reply from ADT Solar

Hi Ray,
I am sorry things took longer than expected to get installed and then up and running. We always work hard to expedite this process but as a lot of the approvals and action needed come from third parties like utilities, building departments, etc some times we don't have as much control over the timeline as we would like. If there is anything I can do to assist you at this time please don't hesitate to reach out to me directly. I am happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Benwell Wentzville, MO

It took longer then we expected to be solar.

4 years ago

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Reply from ADT Solar

Hi Benwell,
I am sorry things took longer than expected to get installed and then up and running. We always work hard to expedite this process but as a lot of the approvals and action needed come from third parties like utilities, building departments, etc some times we don't have as much control over the timeline as we would like. If there is anything I can do to assist you at this time please don't hesitate to reach out to me directly. I am happy to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Review Source

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Shannon Bishop Tucson, AZ

Poor communication with customer on status and progress

4 years ago

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Reply from ADT Solar

Hi Shannon,
I am sorry to hear we did not provide you with the best communication as your project progressed. If there is anything I can do to assist you as this time please do not hesitate to let me know. I want to make sure you are comfortable and pleased with your experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022