ADT Solar: Read 1,127 User Reviews From Real Homeowners

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Verified Customer

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Alfonso El Paso, TX

Installation went perfectly and the equipment is good but they lack a little in communication and it is expensive.

5 years ago

Reply from ADT Solar

Hi Alfonso,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased overall with your experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Tyler Alachua, FL

My sales rep went above and beyond. He reached out and really helped me. Installation was quite good. It works.

5 years ago

Reply from ADT Solar

Hi Tyler,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with your experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Aaron Saint Peters, MO

Installers did a good job and cleaned up after themselves. It went pretty fast. They seem like they have a good plan.

5 years ago

Reply from ADT Solar

Hi Aaron,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Alain Carbondale, KS

Expensive but the product is good and they are very supportive and it is going great.

5 years ago

Reply from ADT Solar

Hi Alain,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

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Verified Customer

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Laura Potts Mena, AR

The team answers all our questions and are super friendly. There is no stupid questions with them!

5 years ago

Reply from ADT Solar

Hi Laura,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Verified Customer

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Paula Moore Glenpool, OK

Each step of the decision to buy, the installation, support & results are highly professional.

5 years ago

Reply from ADT Solar

Hello Paula,
Thank you for the great review. I am very glad to see you are pleased with your experience thus far. I appreciate you choosing Sunpro to help you power your home with the sun. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Verified Customer

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David Dees Geronimo, OK

Great company, Ruben D. went out of his way to handle any issues that came. Great install, great service after the sale.

5 years ago Edited September 14, 2021

Reply from ADT Solar

Hello David,
I am sorry to hear that the payment has yet to arrive! I have our team looking into this for you right away and expect to get an update to you very soon. Sorry for the delay.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Juan Ignacio Elias Katy, TX

Fulfilled all aspects of the business proposal and are always available to answer any questions

5 years ago

Reply from ADT Solar

Hi Juan,
Thank you for the perfect review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Michael Presas Rosharon, TX

Great team of people from installing to roofing to making sure the system is in working order!!

5 years ago

Reply from ADT Solar

Hi Michael,
Thank you for the perfect review. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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Lester Close Grafton, NH

They are very professional and take time to check on how my solar power is working for me...

5 years ago

Reply from ADT Solar

Hi Lester,
I am glad to hear you have enjoyed your experience and that everything is working well. Thank you for the very positive review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Verified Customer

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JOSE MEJIAS Laurel Hill, FL

I don‚Äôt have another company to compare and they did a 4 job during installation

5 years ago

Reply from ADT Solar

Hello Jose,
Thank you for taking the time to share feedback about your experience. I am glad to hear that everything has gone well so far!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Verified Customer

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Karen Onyett Russellville, AR

They have been responsive and provided great customer service through the process

5 years ago

Reply from ADT Solar

Hi Karen,
Thank you for the great review! Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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Verified Customer

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Harold Smith III El Paso, TX

Installation of panels first class. Follow up by employees top notch always wanting feedback

5 years ago

Reply from ADT Solar

Hello Harold,
Thank you for choosing Sunpro and sharing your experience! I am very glad to hear you are pleased with your decision to have us help you power your home with the sun.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 3rd, 2021

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Verified Customer

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Dale Loganville, GA

Have absolutely no problems with my installation and I save so much money every month

5 years ago

Reply from ADT Solar

Hi Dale,
Thanks for the 5 star feedback! Glad to see you are saving good money by using the sun to power your home. Please do not hesitate to reach out to me directly if there is ever anything I can do to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Kevin Tallahassee, FL

Excellent customer service and start to end was smooth. No issue after installation of 7 months.

5 years ago

Reply from ADT Solar

Hello Kevin,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Carolyn Saint Peters, MO

They notify me befit I know there is a problem and they schedule any repairs in a timely manner

5 years ago

Reply from ADT Solar

Hello Carolyn,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Alfred Killeen, TX

Everyone involved in installing the panels were very professional and took the job very serious.

5 years ago

Reply from ADT Solar

Hello Alfred,
Thanks for the awesome feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Simon El Paso, TX

Everything is good. Installation was good. The installers were quick and did things correctly.

5 years ago

Reply from ADT Solar

Hello Simon,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Troy Red Oak, TX

They had all the equipment to make the installation work the first time they came so there weren’t any issues.

5 years ago

Reply from ADT Solar

Hi Troy,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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Carey Lynn Haven, FL

A trusted friend referred them to me. I had issues with my schedule and they were able to work around it. It went fine.

5 years ago

Reply from ADT Solar

Hello Carey,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

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Verified Customer

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John Naples, FL

I’m very satisfied. It is working well. It has gone well. They are very trustworthy.

5 years ago

Reply from ADT Solar

Hello John ,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Verified Customer

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Cheryl

The installers came in and got it done. They explained everything then left. It went very smoothly.

5 years ago

Reply from ADT Solar

Hi Cheryl,
It is so great to hear you had a wonderful experience with us. Thanks for leaving the review. This type of feedback is what continues to drive us to work so hard. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

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Verified Customer

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Carlos

So far so good. It’s working great. I can still always talk to the person who sold it to me.

5 years ago

Reply from ADT Solar

Hi Carlos,
Glad to hear you are please with your solar system! We work hard to be available for our customers as we know it is an important part of the customer experience. Thank you for the 5 star review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

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Verified Customer

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Anonymous

Everything works just fine. SunPro is the only company that stays on for 25 years, the rest are 8 to 15 years.

5 years ago

Reply from ADT Solar

Hello There,
Thanks for the great review. We are glad you appreciate our industry best guarantees and warranties. Please do not hesitate to ever give us a call if any questions or concerns come up. We are happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

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Verified Customer

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Charles

They work fast and efficient. SunPro has excellent equipment. I am satisfied at this point.

5 years ago

Reply from ADT Solar

Hi Charles,
Thank you for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 10th, 2020

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Verified Customer

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Bree

5 years ago

Reply from ADT Solar

Hi Bree,
Thanks for the great 5 star review! Glad to hear you had a wonderful experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

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Brett R Lehigh Acres, FL

50% Chance You Will Regret Solar Especially from SunPro It is unfortunate to want to do solar and in the end be advocate to not get solar in Florida residential, your neighbors are horrified, and your stuck with a 20 year loan. Real ROI is like 23 years don't be fooled. FYI Solar in general is bad at residential level and new Florida net metering makes it useless. Get a Generator and Gas tank for backup power. Below is apparently common, educate yourself before signing anything. Company with beautiful brochures showed misleading advertising graphs (KW cost, national inflation), incorrect pricing parts, $3000 to cancel on 4th day if you do sign and figure out nothing matched salesman statements. SunPro came out to install, told twice this looks wrong by installer before they even started. 8+ trips to get system working over 6 months, then roof leaks. They use their own employees however they are untrained no idea what's going on. Brand new roof had leaking roof, inside with buckets and drywall falling, tracking tar and dirt in house, 3 more trips trying to caulk holes, replaced roof separate company, still left with $14K loan and partial solar. Apparently this is normal*, several company employees said they had 3 more problem appointments to fix just that day, not alone. Employees completely agreed it was a scam :/ They charged a premium for the most horrible service you could receive. No one at company knew what the other was doing, every person coming out had some new person with them training, technician shows up and would ask what they were there for. Took 2 months for them to even notice the solar was completely offline during roof repair. Loan for 8 panels (2.9KW) was 14K, saves me $42 in electric bill and pay $52 on my loan. Something they wont say, your insurance will cost more and they don't cover it under hurricane deductible.

4 years ago

Reply from ADT Solar

Hello Brett,
I am sorry to hear you have had a poor experience and have some major concerns. I would love to work with you to help get you some answers and help ensure your project makes sense. Will you please send me a private message with the property address where your solar system is installed? This will allow me to look up your account and get you help right away. I look forward to working with you and am confident we can turn things around and make you very pleased with your decision to power your home with Sunpro.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 11th, 2022

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jason dupree Pompano Beach, FL

First, I need to say that the sunpro installers were great, that is, when they were here. Second, I need to point out my failure in researching companies, it was a friend of a friend thing. Had I done a better job at vetting, I would not be in this position. I have an 11kw system with a 10kw Enphase backup battery, that's the only good thing. The system works great, however, I arrived at this point by a high pressure sales team. $73k. That's what my system cost. Sunpro lied from the point of sale, to the activation of the system, which took roughly 7 months. The home energy survey was an absolute joke, I was told my doors would be resealed, never happened. I was told that my water heater would be wrapped, i could have done a better job with tape and toilet paper. I was told that all my lights would be replaced with led's, they brought 2 cases of warm yellow lights for ME to install, and did not even get the 5 candelabras that i needed for a chandelier. I was promised things that I never got, and I am now certain that I never will. I wanted a system that would do everything that I needed it to if the grid went went down due to storm, or whatever. I was told that with 31 panels, I would never have a worry. When the last of the electricians came just before activation, I found out that if the grid goes down, I will not have 31 panels. Only 19 panels will work because that's all the battery can handle. That's not what I paid $73k for. I've given them opportunity to make it right, I guess they don't care. It is now my mission to save others from the huge mistake I made by using sunpro. Do your due diligence, GET MULTIPLE QUOTES! I know many are happy with their sunpro experience and that's great, I guess I'll be the odd one that gets crapped on. Sunpro is owned by ADT home security which doesn't have such a great customer rating, and I can assume that sunpro will end up the same way. Do yourself a favor, if you decide to go with sunpro, make sure they are only one of at least 3 quotes. The installers were all great, the company is crap. I will now begin my quest to scream that as loudly, and widely as possible. You've been warned.

4 years ago Edited April 11, 2022

Reply from ADT Solar

Hi Jason,
I am sorry to hear about this and I want to help make things right. Will you please send me your property address so I can look your project up and begin working toward a solution. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Apr. 7th, 2022

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Steve Weisbecker Mankato, MN

Even at one star I am extremely disappointed with the service I received!!! I have made many, many calls to a so called “Customer Service Department”. No return calls even when promised. Finally I tried to contact the President of the company and then received what I was hoping would finally be THE call that would assist me. He was pleasant and again I was promised a call from someone who might assist me. Nope, she was maybe the worst one I had spoken to at the company, It appears that I have only one avenue to take, getting an attorney who can hopefully help me get some answers. I own a medium sized business and have many years of experience in life (I am 68 years old) . I have never ever had to personally contact a lawyer in regard to a personal solution. I am sad it has come to this!!! Steve Weisbecker

4 years ago Edited March 9, 2022

Reply from ADT Solar

Hello Steve,
I am very sorry to hear you have had a rough experience with our team. We have a very strong commitment to delivering an industry best experience and I am confident we can get this turned around. I have alerted our the leadership team in our Customer Service department. They will be looking into this for you right away to see what can be done to start making things right. Please expect to hear from our team very soon.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 11th, 2022

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Renee Kromray Cary, NC

Everyone I worked with was professional, friendly and helpful. They offered extras that other companies didn't. Their warranty were among the longest and best out there.

4 years ago

Reply from ADT Solar

Hi Renee,
Thank you so much for the wonderful review. I am very glad to find you found the team professional, friendly and helpful. We all work very hard everyday for this kind of feedback from our customers. I am so glad you chose Sunpro as your solar provider!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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William Moore Queen Creek, AZ

The finance company is now hounding me and the system is something a first grader could do batter at. They make all kinds of promises but DO NOT deliver. SRP has failed the system twice due to numerous infractions. The major one is that the breaker coming into the home is 1/2 what it should be and I believe my home is in danger of burning to the ground. They then tied the system to the wrong breaker in the wrong building and that panel can't even support the system as I understand it. When they 1/2 way installed the system (probably the wrong panels) there was such a mess and wire, nuts, screws and other debris all over my back porch, garage entry, and back yard I was afraid to allow my dog to go into the back yard. 3 weeks later I am still picking up items that could hurt my dog. When I informed the company - you guessed it no one was sent back out. Good luck cleaning up our mess was the attitude. I also had told the company I needed the system to be such that if the power went off from SRP I desperately needed the building to stand on it's own due to safety concerns. It doesn't!! and no one will return my calls. Here is the deal if you have read this. You have been warned. I have two previous homes in other parts of town and the solar company I used at those times don't serve this area so I know how it should work. Call anyone but DO NOT use ADT/Sunpro. ADT took over right before we signed the crocked line.

4 years ago Edited February 28, 2022

Reply from ADT Solar

Hello William,
I am sorry to hear you have ran into multiple issues following your solar installation. I have alerted leaders in our Operations department and am confident you will receive a follow up call very soon to review the details of your project. We have a very strong commitment to our customer experience and will work hard to turn things around for you and ensure you are happy with the final product.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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Stevie Johnson Orlando, FL

Horrible. We signed paperwork back in July of 2020 it's now Jan 2022 and our panels still aren't up and working. I was told in October of 2020 I would get a refund for all the months that my panels haven't been working still never received a refund. SUNPRO keeps saying they are waiting on Duke Energy to switch the meter. But when I called Duke SUNPRO never sent in the application for the solar panels or the meter. I've been asked so many times how I like the solar and who I've gone with by new people also building in our neighborhood and I tell everyone not to go with SUNPRO I'm so disappointed and still waiting on the refund and the application to be turned in to Duke for my meter to be changed. Then they go and say my name doesn't match on my homeowners insurance and my Duke bill but I sent them my most recent bills proving that they do. They are trying to put the blame on anyone but themselves for there horrific customer service

4 years ago

Reply from ADT Solar

Hello Mr. Johnson,
I am very sorry to hear that you have had a poor experience. I want to look into this for you immediately and begin working to turn things around for you. Will you please send me an email with your property address? That will allow me to look up your project and reach out to you directly. I look forward to getting this all resolved in a timely fashion.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 19th, 2022

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Bill Cox Lincoln, NE

Sunpro Solar is a SCAMMER / SPAMMER / ROBO CALLER / COLD CALLER / PHONE TERRORIST. As a Scam-Baiter / Scam-Buster, I can tell you that Sunpro Solar is one of the worst. For several several months, Sunpro Solar has called my phone several times per week. When I disguise my voice as an elderly, special needs or highly vulnerable individual, they will claim that I already have an appointment to purchase SunPro Solar products. When I tell them that my memory is bad, they claim that I made an appointment yesterday. When I tell them that I am a poor person that only receives a little money from social security, they double down on the manipulation tactics and unwanted calls. In many ways, Sunpro is worse than the most heinous scammers, as they specifically target people they believe to be elderly, special needs and highly vulnerable. Do not be surprised when Sunpro Solar is hit with another class action lawsuit.

4 years ago

Reply from ADT Solar

Hello Bill,
I am very sorry to hear about this and would love to learn more if you are open to sharing. We work very hard to provide an amazing customer experience and this includes being honest about the project and benefits we provide. If there is anything I can do to assist you please do not hesitate to reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 22nd, 2021

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Liz Dowty New Orleans, LA

Our experience with SunPro has been absolutely awful. We purchased a $65,000 system including 42 solar panels and 2 Tesla batteries for the purpose of being able to power our home and appliances in the event of a major power outage such as a hurricane. The system was installed in March but then wasn't turned on until July after a lot of painful back and forth with Sunpro to make it happen. And it only happened because we had a friend who is an Executive at Entergy who was able to help us. The first chance that the system was put to the test it failed entirely. During Hurricane Ida, the power went out and once our batteries used up all of their stored power during the night, the system failed to work. I called customer service and they weren't helpful and then I texted with a customer service manager who was involved in getting our system turned on and she told me that our system was tied to the Entergy grid and it would not work until the power was turned back on. This was completely contradictory to everything we had been told and the reason why we invested so much in this system. It was devastating and then we had to evacuate and were displaced from our home for a week and half. No one ever attempted to get in touch with us to follow up regarding this major issue. After speaking with several other solar companies, we realized that this woman was not informed and had given us incorrect information so I called Sunpro back and after 2 phone calls, I was finally able to speak with someone who confirmed that our system did in fact fail and it was supposed to work during the Entergy power outage. They are supposed to be coming to do a site visit to inspect the equipment but I haven't heard from them since and we have been given no indication that they care at all about this massive failure. I would highly advise not going with this company.

5 years ago

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Katie Darling Bradenton, FL

Stephanie and Lara delivered a wonderful customer experience. Truly a fabulous company. We will be buying solar from them for our next home in Florida!

5 years ago

Reply from ADT Solar

Hello Katie,
Thank you for taking the time to leave a great review. I will make sure Stephanie and Lara get the shout out they deserve. Don't hesitate to reach out if I can ever be of assistance!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Duffin Savannah, GA

Our salesperson was amazing. I’d give her five stars if I could. She promised what she expected from the company, however, the company didn’t follow through. We talked about the “single day install” but ours was closer to one week rather than one day. I will also add that we do not have a large house. We agreed on the amount of panels and the arrangement of the panels only for the crew to come out and tell us that arrangement would not work. We’re on our second project manager because the first was not responsive, never answered phone calls or emails. We are now on month three and have no clue when we will be operational. The reviews on here are all somewhat good - but it’s been a nightmare here in Georgia.

5 years ago

Reply from ADT Solar

Hello Duffin,
I am very sorry to hear that things did not go as promised. I would love to learn more about your experience and see what can be done to help turn things around. Will you please send me an email address below and provide me with your property address where the solar was installed so I can reach out to you and learn more? I appreciate your feedback and am confident we can turn your experience around!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 13th, 2021

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Brian Collings Goodyear, AZ

I cannot say in words how disappointed I am. I had 2 bids but went with the higher cost at SunPro because I thought I was getting better service and equipment. I am a cash buyer that spent nearly 50k on my system. We signed up in January 2021. Put the deposit in on Feb 14th. Panels were installed Mar 11. Went through multiple visits from SunPro to do final hook ups. 3 APS inspections…2 of them wrong inspections called in by SunPro, and this is happening in May 2021. Fast forward to today June 5th…SunPro comes out to do final commissioning and activate the system. The Enphase Envoy box is broken…doesn’t work. What a horrible experience. I have had a solar system “installed” on my home that I paid cash…for 3 months that does not produce, and doesn’t work. I don’t think our experience with SunPro can be any worse. The “account representative “ would set up calls and appointments and not show up or call until hours past the time. I believe I had 3 different representatives until I was given the direct line to the regional director. We are beyond disappointed.

5 years ago

Reply from ADT Solar

Hello Brian,
I am very sorry to read your review and understand that you are disappointed in your experience. I have looped in leadership from our operational team to help get this resolved for you. We want to act very quickly and are confident that we can turn your experience around. Please expect to hear from us very soon and do not hesitate to reach out to me directly in the event there is anything I can do to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

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Peter Solfest Bellevue, NE

Super helpful rep walking us through what a solar panel installation would entail, how much it would cost, and answering all sorts of miscellaneous questions.

5 years ago

Reply from ADT Solar

Hi Peter,
Thank you for the incredible review. I am very glad you are pleased with your experience. If you ever have any questions please do not hesitate to reach out to myself or any of the Sunpro team. We are here and ready to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

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Kathleen Herron Mooresville, NC

Our solar was installed on March 4 and 5th but still not hooked up..a lot of damage was done to our home..still not fixed..the installers left a mess of screws electric pieces and cigarette butts...my previous little dog died...no one call about fixing the ceiling damage...I finally got a professional who gave us an estimate and I sent it on...why can't they send us the money so that we can pay this professional to fix it...why can't they get us hooked up so we can use our panels..so damage to my home and my little dog dead is all I have gotten is being depressed and the run around..I am already paying for nothing Kathleen Herron Kathleen Herron

5 years ago

Reply from ADT Solar

Hello Kathleen,
Thank you for bringing this to my attention. I am sorry to hear you have had less than a great experience. I have alerted leaders from our Operations and Customer Service teams of your situation so they can quickly work with you to further address this situation. I am confident that we will work to turn your experience around very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 14th, 2021

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MatK Missouri City, TX

It was a great experience talking with Jordan over our virtual call. He was able to answer all my questions and was very quick to reply to any additional questions.

5 years ago

Reply from ADT Solar

Hello Mat,
Thank you for the great review about your experience with Jordan! I will make sure he gets a shout out for your feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 5th, 2021

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markgdail Omaha, NE

Kaela did a great job telling me what i needed to know. If we were living for another 20 years and and planned to stay in this house for those 20 years it was a no brainer.

5 years ago

Reply from ADT Solar

Hi Mark,
We are so glad to hear you you enjoyed your experience with Kaela. Thank you for considering us as your solar provider!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

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Jay Money Los Angeles, CA

You will run into issues, set backs, and complications with every company. What seals the deal for SunPro is Paul O. He is available through the entire process.

5 years ago

Reply from ADT Solar

Hi Jay Money,
Thank you for leaving us a great review. We do our best to keep our "bumps in the road" to a minimum but our staff filled with people like Paul work hard to be there for our customers and still deliver a satisfying experience. Thanks for this wonderful review! I will ensure Paul gets the shout out her deserves.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 30th, 2020

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BenjThomas Austin, TX

Edward N was very knowledgeable about the industry, the product, and the decision points. I look forward to doing business with SunPro in the future. Thanks.

5 years ago

Reply from ADT Solar

Hi BenjThomas,
We are very glad to hear you are looking into clean energy to power your families home. We believe Edward is very good at what he does and we are glad you feel the same way! I will make sure that he gets some recognition for your 5 star feedback. Thanks for the review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 25th, 2020

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Christopher Naz El Paso, TX

I love working with Sunpro! It’s rare where you have a company that appreciates and rewards creativity and forward thinking. This is a family not a job!

5 years ago

Reply from ADT Solar

Hi Christopher,
Thank you for the terrific review! We work hard to provide a personal level of connection on every project we work on.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 18th, 2020

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Verified Customer

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Ron Bowers

Professional personal team, fast install, organized and thorough

4 years ago

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Verified Customer

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William

It’s good quality. Installation was great. They kept us informed.

4 years ago

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Verified Customer

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Joanna Bergonzi Panama City, FL

Everyone is so helpful and great to work with! Especially Matthew!

4 years ago

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Verified Customer

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Kerry H Richardson Bradenton, FL

Excellent service, professional installation, and ease of system.

4 years ago

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Verified Customer

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Edmundo El Paso, TX

Because the promise you said is true and the personal very professional

4 years ago

Reply from ADT Solar

Hello Edmundo,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Giovonni Temple, TX

Always helpful. Fast and very, very convenient. Easy to use.

4 years ago

Reply from ADT Solar

Hello Giovonni,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

ADT Solar Reviews