ADT Solar: Read 1,127 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Lilybell Katy, TX

The staff is very professional and they follow through. I am impressed with how they navigate the quotes.

5 years ago

Reply from ADT Solar

Hi Lilybell,
Thank you so much for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

check_circle

Verified Customer

star star star star star

Becky Wallace

We ran into several issues during the install and they took care of it and resolved it in a timely manner

5 years ago

Reply from ADT Solar

Hello Becky,
Thank you for taking a moment to leave us a review. I am glad to hear we were able to resolve everything in a timely manner for you! If there is ever anything I can do to further assist with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Wanda Cecil Columbia, SC

Really cut my power bill. Was under the impression I would have power when electricity went out but that's not the case.

5 years ago

Reply from ADT Solar

Hi Wanda,
Thank you for the review! I am glad to hear that solar has really cut your power bill. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to assist with your solar experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 7th, 2021

check_circle

Verified Customer

star star star star star

Arelis Flores Kansas City, MO

Responsive to our questions. The installers respected no shoe policy by wearing booties inside the house.

5 years ago

Reply from ADT Solar

Hi Arelis,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Canh Nguyen Bellaire, TX

Responded promptly. Everything worked well and was able to get my solar working prior to the Texas freeze

5 years ago

Reply from ADT Solar

Hi Canh,
Thank you for the 5 star review. I am very glad you are pleased with your experience and am thankful you chose Sunpro to be your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 25th, 2021

check_circle

Verified Customer

star star star star star

john king Derby, KS

workers clean cut, keep me informed, answered ?, would recommend anyone, electrical workers excellant

5 years ago

Reply from ADT Solar

Hello John,
I am very glad that you are pleased with your decision to go solar with Sunpro. Thanks for the feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ned Turner Jr Killeen, TX

It’s been very difficult too get every done to become satisfied customer I still do not know how I handle the pay for breaking the contract with Direct Energy

5 years ago

Reply from ADT Solar

Hi Ned,
I am sorry you have unanswered questions and I would love to help you out! Please email me at my address below and I will work to get answers for you right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Von McClure Dallas, TX

Honest and friendly crew. Sales was not pushy and worked very hard to get the system the way we wanted.

5 years ago

Reply from ADT Solar

Hi Van,

I am so glad you have had a 5 star experience. Please don't hesitate to reach out to myself or any of the Sunpro Team if we can ever be of assistance.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

check_circle

Verified Customer

star star star star star

Chris Sheffler Niceville, FL

Comparisons were made between Sunpro and other suppliers. Sunpro was the best offer. So far, so good.

5 years ago

Reply from ADT Solar

Hi Chris,
We truly believe we are the best in the industry, too! And we work hard to make that happen. Thanks for the 5 star review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Sheila Wing Pensacola, FL

They were very professional and knowledgeable from start to finish and great at keeping me up to date on the progress.

5 years ago

Reply from ADT Solar

Hi Sheila,
Thank you so much for choosing Sunpro as your solar provider. Please don't hesitate to reach out to myself or any of the Sunpro team if you ever need assistance throughout your solar jourey!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Cathy Miller Bartow, FL

Timely and professional installation. Once the work began, the project was completed in record time.

5 years ago

Reply from ADT Solar

Hi Cathy,
Thank you for taking the time to leave us a very positive 5 star review. I know that you have a choice in solar providers and I am very thankful that you decided to move forward with Sunpro! Please do not hesitate to reach out to me directly if there is ever anything I can do personally to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Billy Dunnellon, FL

There when you have questions. Everyone throughout the entire process was ready and able to assist.

5 years ago

Reply from ADT Solar

Hello Billy,
Thank you for taking the time to leave us a 5 star review. I am very glad to see you are please with your Sunpro experience. The entire team is here and happy to help if you ever need us!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Gary W Olfers Marble Falls, TX

I am very pleased with the sales staff and install, and support staff, but I could use more info on selling back electricity.

5 years ago

Reply from ADT Solar

Hi Gary,
Thanks for the review. I am happy to help get you more info on selling back electricity. Please just send me an email and we will go from there!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Daniel Hope Panama City, FL

Outstanding Professionals ... entire process from start to finish. Just top notch group of pros in all departments.

5 years ago

Reply from ADT Solar

Hello Daniel,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ray Knoefel Peck, KS

I am having trouble with the online monitoring system, contacted the person that I bought system from, he was going to notify the program rep. still no response back, not sure why, but feeling not cared about.

5 years ago

Reply from ADT Solar

Hi Ray,

Are you still having these issues? I would love to help you with this. Please send me the details and I will work with our team to get this resolved right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

check_circle

Verified Customer

star star star star star

Anthony DellaBella Port Saint Lucie, FL

Because they treat you like professional. Very polite and so far doing everything that they said they will do.

5 years ago

Reply from ADT Solar

Hello Anthony,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 13th, 2021

check_circle

Verified Customer

star star star star star

Susan Scott, AR

They do exactly what they say they are going to do. They are very on top of the process. Their warranty is good.

5 years ago

Reply from ADT Solar

Hello Susan,
I am glad to hear that we have been with it and on top of things! We pride ourselves on the product we offer and the industry best warranty is a huge part of that. Thank you for the great review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Chidester, AR

Right now we are beginning to see the results and enjoying them so I think we made a wise decision. It is very professional work.

5 years ago

Reply from ADT Solar

Hi there,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with your experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Alexander Hot Springs Village, AR

From everything I have found out about the company I am quite pleased with them. We appreciate the professionalism.

5 years ago

Reply from ADT Solar

Dear Alexander,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Dan Edinburg, TX

I liked the presentation by the person who sold it to me. However, communication was limited after the system was installed.

5 years ago

Reply from ADT Solar

Hi Dan,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with your sales experience. Sorry to hear about the communication following! We are constantly working to improve and appreciate this kind of feedback. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

William Saint Peters, MO

Overall great customer service. The people are very friendly. I don’t have any difficulties with the system.

5 years ago

Reply from ADT Solar

Hi William,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Milton Saint Louis, MO

My electric bills is actually higher than it was before. There is a lack of communication. When I’ve called to get assistance they don’t contact me back.

5 years ago

Reply from ADT Solar

Hello Milton,
I am sorry to hear you have had a rough experience. If there is anything I can do to help turn things around for you, please do not hesitate to reach out to me directly! We really care about our customers experience and will work hard to make everything right for you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Barbara Ponce De Leon, FL

On the phone when you need them they are very nice. I have not had much trouble but I know they are there if I do. It is a good company.

5 years ago

Reply from ADT Solar

Hi Barbara,
Thank you for taking the time to leave a review. I am very glad to hear you are pleased with you experience. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Dutch Loris, SC

We’ve been having some problems with one of our panels and it took a while to get someone out here. The equipment is great though.

5 years ago

Reply from ADT Solar

Hi Dutch,
Thank you for taking the time to leave a review. I am sorry to hear you had an issue with 1 panel but I am glad to hear we got it fixed for you. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Chris Niles Laurel Hill, FL

Excellent service and customer service. Since calling Sunpro they were always helpful and knowledgeable.

5 years ago

Reply from ADT Solar

Hello Chris,
I am very pleased to hear you have enjoyed your Sunpro interactions. I know that you have a decision in who you want your solar provider to be and I am very thank you chose us! Please let me know if there is ever anything I can do to help with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

check_circle

Verified Customer

star star star star star

Julius Wilson Dallas, TX

Their costumer service was top notch for me and they were very professional and a couple of them ate dinner with me.

5 years ago

Reply from ADT Solar

Hello Julius,
Thanks for having the team over for dinner! That's awesome and I am glad to hear you have had a wonderful experience. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

check_circle

Verified Customer

star star star star star_border

james wallace Hot Springs National Park, AR

The electric bill has decreased with the short winter daylight sun exposer. It is really to soon to fully evaluate the system.

5 years ago

Reply from ADT Solar

Hello James,
As the days get longer and longer, you will really see your production pick up. We are almost to those "solar harvest" months! Thanks for the review.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

Francis Stegemeier El Paso, TX

SunPro was very professional, courteous and they were on time for every appointment and work they needed to complete.

5 years ago

Reply from ADT Solar

Hi Francis,
Thank you for the 5 star review. I am glad to hear that you are pleased with your project so far. Myself and the rest of the Sunpro team are here and prepared to assist you if any questions ever come up. Please don't hesitate to reach out!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

check_circle

Verified Customer

star star star star star

Jon Cabot, AR

Because they done a fine, my first Electic bill was a CREDIT OF $283.00, can‚Äôt ask for better, we are very happy!

5 years ago

Reply from ADT Solar

Hello Jon,
You can't beat that! Talk about a huge credit. Thank you so much for the review and for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

check_circle

Verified Customer

star star star star star

Charles Williams Sandia, TX

Everybody I met treated my wife and I with respect and they were very efficient and experienced at their jobs.

5 years ago

Reply from ADT Solar

Hello Charles,
Thank you for leaving us a 5 star review! I am very glad to hear you are please with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Eric Metzler Datil, NM

Solid, professional installation. Only minor issues with the product. Installation and setup took a while partly due to remote location.

5 years ago

Reply from ADT Solar

Hi Eric,
Thank you for the review! I am glad to hear you are happy with the installation. If there is anything I can do at this point to help turn your experience into 5 stars, please just send me an email with the details and I will be happy to work on that for you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

check_circle

Verified Customer

star star star star star

Shane Pennington Edmond, OK

Great company, Great people. Kept me inform through the entire Process. Very knowledgable about their product

5 years ago

Reply from ADT Solar

Hi Shane,
Thanks for the great review! I am so glad you chose Sunpro as your solar provider. The Sunpro team works hard to deliver a great customer experience and it is awesome to get this kind of feedback. Myself and the rest of the Sunpro team are here and happy to help if you ever need us.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

check_circle

Verified Customer

star star star star star

Rex Fogle Mount Dora, FL

No pressure sales, 5 CS, someone always responds when a a question comes or concern is posted on their FB page

5 years ago

Reply from ADT Solar

Hello Rex,
I am glad to hear you have enjoyed going solar with us! We are here and happy to help if and when questions come up about your solar project. Thanks for the 5 star review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

check_circle

Verified Customer

star star star star star

Donna Hendershot Mabelvale, AR

Their service techs are 4. It took several months to get them out to our house. The service tech are great.

5 years ago

Reply from ADT Solar

Hello Donna,
I am glad to hear you had a positive experience with our technicians. Thank you for taking the time to provide feedback on your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

check_circle

Verified Customer

star star star star star

CurtisA Ayrey Rockledge, FL

5 years ago

Reply from ADT Solar

Hi Curtis,
Thank you for the perfect review! I am glad to hear we delivered on our commitments and you enjoyed your experience. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Shana Davis Carbon, TX

Did what they said in timely manner. Did not bring daylight bulbs as promised sent soft white, we don‚Äôt use those.

5 years ago

Reply from ADT Solar

Hello Shana,
Thank you for the feedback. I am glad to hear that we were timely and am sorry to hear about the light bulbs! If there is ever anything I can do to further assist you, please do not hesitate to reach out to me directly and I will be happy to help.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Luis Bautista Jr. El Paso, TX

Very satisfied and happy with my solar panels hopefully soon in the future I can get the battery for my solar panels

5 years ago

Reply from ADT Solar

Hello Luis,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

check_circle

Verified Customer

star star star star star

Michael O Harmon Nolanville, TX

Service, honestly, dependability, reliability, and the impression they cared about us and hour needs financially.

5 years ago

Reply from ADT Solar

Hi Michael,
It sounds like we carried through and got you the perfect experience you were looking for. If we can ever be of further assistance just give us a ring!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

check_circle

Verified Customer

star star star star star

Truitt Dwight San Antonio, TX

5 years ago

Reply from ADT Solar

Hello Truitt,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

check_circle

Verified Customer

star star star star star

Noe Rio Grande City, TX

All their promises have been kept. The panels are really good. We’re producing more than my other panels.

5 years ago

Reply from ADT Solar

Hello Noe,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

check_circle

Verified Customer

star star star star star

Donna Rockport, TX

Real good service with good follow up. They are courteous and it has gone smoothly. I feel very positive about them.

5 years ago

Reply from ADT Solar

Hello Donna,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous Madison, FL

They did a fantastic job with installation. They need a better support team though because some of them are not qualified and don't know what they're trying to sell.

5 years ago

Reply from ADT Solar

Hi There,
I am glad to hear you had a great experience with the installation. The Sunpro team always works to provide a high quality install and leave our customers homes in better shape than we found them. If you are open to sharing the rest of your concerns with me, I would love to learn more. We are always working to improve as we work to deliver the best customer experience in the industry.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Alfonso Olmito, TX

They did not give what was advertise. Wer'e not producing any power. I'm paying for solar panels and electricity so now our monthly bill is tripled.

5 years ago

Reply from ADT Solar

Hello Alfonso,
I am sorry to hear that you are paying for both solar and electricity. I would love to look into this for you and help get resolved. Will you please send me an email? I would really like into this and help you out.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 31st, 2021

check_circle

Verified Customer

star star star star_border star_border

Jeremy Colcord, OK

They had to come back three separate times because they kept messing up the engineering for the solar panels. I ended having to build a structure to put them on.

5 years ago

Reply from ADT Solar

Hi Jeremy,
Thanks for the feedback. We are sorry it took a few visits for us to get a clear game-plan in place to get your solar project in action. Please do not hesitate to let me know if there is anything I can do to help turn your experience into 5 stars. We are here and committed to your solar journey!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

Don Benson

Handled things in a professional manner. good communication wrt questions etc. Price may be a bit high though.

5 years ago

Reply from ADT Solar

Hi Don,
Thanks for the 5 star review! We are glad to hear you had a positive experience. We are confident that our pricing is very competitive considering we offer the industry best customer experience, top quality equipment and the best warranties and guarantees out there! Please don't hesitate to reach out to us if there is anything we can do to help you with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Susan

The panels are not doing nearly what he told me it was supposed to do. They told me the meter would spin backwards and it does not. The installers did well but the electrician was a little unruly.

5 years ago

check_circle

Verified Customer

star star star star star

Lowell Morrison

they were reasonable, helped with financing, and were prompt at installation, and finished in a single day.

5 years ago

Reply from ADT Solar

Hi Lowell,
We are glad to hear you had a wonderful experience. Thanks for the fantastic review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Dec. 15th, 2020

star star star star star_border

Veronica Pinnix Stoneville, NC

Great SunPro salesman explained everything in detail. I didn't like all the upfront incentives that make you feel as though you're getting something free, but you still pay on the back end. I'd prefer a simple straightforward contract that says this is what you pay.

4 years ago

star star star star star

david speicher Gainesville, FL

They have made the process easy. I have numerous people to contact with any questions and they solve problems quickly. Not the cheapest or the most expensive but the product is awesome.

5 years ago Edited September 24, 2021

Reply from ADT Solar

Hi David,
Thank you for taking the time to leave this feedback. I am very glad to read that you are pleased and impressed with your experience. Please do not hesitate to reach out to me if there is ever anything else I can do to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jul. 23rd, 2021

star star star_border star_border star_border

Rebecca Stewart Milton, FL

The 2 stars is for their customer service which very poor. Everybody selling me the panels and getting them installed was fine. All the extras I got right away. I have 8 very dark leak spots on my living ceiling. I started trying to get the leaks fixed in Oct/Nov. Sunpro person finally came and said the leaks were under panels. My roofing company came out day after I called them, and looked at the leaks. Sunpro service man had the roofing man's phone number and vice versus because 2 rows of panels had to be taken down. Today is June 10th and finally got this date for the Sunpro. Called roofing company on Friday Afternoon and Tuesday of next they confirmed someone would be here on Thursday morning. It took 4 weeks of calling customer service once a week before a supervisor called me to make an appointment to have a work crew come to take panels. Now I find out that some of the leaks are from the panels. But I am really angry that I was not told by salesman or prior to install that putting panels on my roof of less than a year old would VOID my warranty on my 25 year warranty on my new metal roof. It costing me $2000.00 to have panels taken down for roofing man to fix their part of the leaks and reinstall the panels. I having the put up because I paid for them. If this happens again what to after you spend so much money???? Customer service it what builds a company. This why when my 38 year old house needed its 3rd roof I went with the same company that put my 2nd roof on as their customer service after install is AWESOME.

5 years ago

Reply from ADT Solar

Hello Rebecca,
I am very sorry to hear you have had a less than perfect experience. I have alerted the leadership team associated with you project to help ensure we implement swift action toward resolution. Please reach out to me directly if there is anything I can do to further assist with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jun. 17th, 2021

ADT Solar Reviews