ADT Solar: Read 1,127 User Reviews From Real Homeowners

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Verified Customer

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Robert Reed Tollison Oklahoma City, OK

Very comfortable and easy to do business with. No pressure, just good, need to know information every step of the way.

4 years ago

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Verified Customer

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Elizabeth Burford Baton Rouge, LA

They were easy to work with and did everything in the power to answer our questions and concerns promptly.

4 years ago

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Verified Customer

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LeAnn Carpenter Malvern, AR

So far it has been a good experience. It hasn't been long enough to since it was installed to see anything negative.

4 years ago

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Verified Customer

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Jay T Sexton Hampton, VA

I was told my bill would be about $115.00 per month for the next 25 years. It's been $250-$300. I'm very disappointed. I feel like you have me over a barrel. Is that too bad for me? Maybe I'm not understanding something correctly.

4 years ago

Reply from ADT Solar

Hello Jay,
I am sorry to hear that you are receiving these large bills. Something does not seem right! I have alerted our service team and asked that they help look into this for us and ensure your system is producing exactly as designed.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 11th, 2022

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Verified Customer

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Marco El Paso, TX

Very good people. It is working fine. Every time I have a question or problem they answer and they come by request.

4 years ago

Reply from ADT Solar

Hello Marco,
Thank you for taking the time to leave feedback. I am so happy you chose Sunpro to be your solar provider. Please do not hesitate to reach out to myself or any of the team if we can ever help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Robert Panama City, FL

We've got a problem with my system similar to my son that I talked into it after I got mine. He had major problems that have been fixed and it's almost two years later. But installation went really well.

4 years ago

Reply from ADT Solar

Hello Robert,
I am sorry to hear you are having issues. Will you please send me a private message with the property address where you have a system installed? I will then work with our service team to help ensure this gets addressed immediately. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022

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Verified Customer

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Rosanna Ramirez Seguin, TX

The whole team were very kind and friendly. They help me in every step until the project was finished

4 years ago

Reply from ADT Solar

Hello Rosanna,
Thank you for the amazing review. We will continue to be here if you ever need us for anything!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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Verified Customer

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Levy Vega Savannah, GA

Took a long time for activation, haven't gotten "promised" checks for signing up. Solar panels haven't changed bill much and now feel like wasn't necessary and feel like sale rep wasn't honest in projected savings. Thanks.

4 years ago

Reply from ADT Solar

Hello Levy,
Thank you for the feedback. I have passed this on to the appropriate parties that can get us the immediate solution you need. We will also review your system production and ensure it is producing as designed. Please expect to hear from our team very soon to review your system and the concerns outlined in this review. If there is anything else I can do to help with your solar experience, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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Verified Customer

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Kelvin Smith Espanola, NM

Our recent electric bill was $36.00 which is a big savings & at the same time protecting the environment.

4 years ago

Reply from ADT Solar

Hello Kelvin,
I am very glad to hear your electric bill has decreased significantly all while your panels are offsetting carbon emissions! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Melanie Ross-Martinez Lehigh Acres, FL

The company is so busy, there is a lack of communication. Meaning it takes more time than usual to get a hold of some or for them to respond back to you.

4 years ago

Reply from ADT Solar

Hello Melanie,
I am very sorry to hear you have received slower responses than we aim for. If there is ever anything I can do to help with your experience please do not hesitate to reach out to me directly. I am so happy you chose Sunpro as your solar provider and I look forward to helping turn your experience into 5 stars!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Robert Clough San Antonio, TX

Not their fault CPS taking so long they did it ,SunPro did it in a resonable contracted time.Done job well.

4 years ago

Reply from ADT Solar

Hi Robert,
I am very glad you are pleased with your Sunpro experience. Thank you for the great review!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Marcus Trotter Wichita, KS

Experience went fairly smoothly. But there were a few issues of communication between some of the departments and myself

4 years ago

Reply from ADT Solar

Hi Marcus,
I am sorry to learn of the communication issues. If there is anything I can do to assist at this point please let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Verified Customer

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Michael Gregory Yukon, OK

I've enjoyed working with all those employees from upper management to the field hands they have all been great

4 years ago

Reply from ADT Solar

Hello Michael,
Thank you for the great review. I know you had a choice when it came to solar providers and I am thankful you ultimately chose Sunpro. We will be here if you ever need anything!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Verified Customer

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Paul Adams Richmond, VA

so far so good, the new roof seems to be working out fine. Haven't had enough experience with the panels yet, so we'll see

4 years ago

Reply from ADT Solar

Hello Paul,
Thank you for the review. I am glad to hear the roof is working out well and I can't wait to hear about how happy you are with the panels. Thank you for choosing Sunpro!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Verified Customer

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KATHY MCKENNEY The Colony, TX

This was a BIG decision for us, The folks at SunPro stayed in contact with us through out the whole experience.

4 years ago

Reply from ADT Solar

Hello Kathy,
Thank you so much for choosing Sunpro as your solar provider. We look forward to working with you for many years to come!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Daniel Benwell Wentzville, MO

We it is still early as we await the 1st months energy production statistics. The personnel have been great looking at the product at this junction.

4 years ago

Reply from ADT Solar

Hello Daniel,
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Cynthia Thompson Petersburg, VA

Salesman 5 stars. Installation 5 stars. Electrician 5 stars. Follow up 1 star. Returning calls 1 star. Scheduling permits 1 star. Resolving problems 1 star.

4 years ago

Reply from ADT Solar

Hi Cynthia,
I would love to help out and do all I can to turn your experience around as we move forward. Please do not hesitate to reach out to me and let me know what I can do to help!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 23rd, 2021

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Verified Customer

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Wallace Killeen, TX

The system is great. The installers were great. It was in our price point. Customer service is responsive.

4 years ago

Reply from ADT Solar

Hi Wallace,
Thanks for the perfect review and for choosing Sunpro as your solar provider. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Douglas Wichita, KS

They did what they needed to do to make everything work, but we had to go through some things three times. Quality work.

4 years ago

Reply from ADT Solar

Hi Douglas,
Quality work is the kind of review feedback we are after! Thanks for passing this along.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Todd Round Top, TX

They run the whole process my project. Their commercial solar panels are only the best. Install went really good.

4 years ago

Reply from ADT Solar

Hi Todd,
Thanks for the perfect review. I am so glad you chose Sunpro as your solar provider. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Alan Port Aransas, TX

Installation went very well, just getting the final permission to operate was a little bit of a chore. It's been very reliable except for today.

4 years ago

Reply from ADT Solar

Hello Alan,
Thank you for the review. I am glad to hear the installation went very well. Don't hesitate to ever reach out if we can be of your assistance.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Verified Customer

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Tracy Fizer Jr Laveen, AZ

Excellent customer service. Hector Hernandez is an awesome representative for Sunpro. No pressure or hassles.

4 years ago

Reply from ADT Solar

Hi Tracy,
Thank you for the review. I will make sure that Hector gets the shout out he deserves!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 29th, 2021

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Verified Customer

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Jeff Vasquez Silver City, NM

There efficient there courteous very profesional great company i retired from UPS this company is similar

4 years ago

Reply from ADT Solar

Hi Jeff,
I appreciate your feedback! We work so hard to give our customers this kind of experience. Your review means a lot!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 29th, 2021

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Verified Customer

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Jeffrey Haney Avon Park, FL

They responsive in terms of being on time with scheduled work and communications. It was a good experience.

4 years ago

Reply from ADT Solar

Hello Jeffrey,
Thank you for the perfect review! I am glad you are pleased.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 29th, 2021

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Verified Customer

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Ross carpenter Malvern, AR

It's working great I am so glad that we do not have to keep up with the rising inflation of renting our power anymore

4 years ago

Reply from ADT Solar

Hello Ross,
Thanks for the great review! You've got your electric expense locked in with your Sunpro system! Thank you for letting us help you out.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Verified Customer

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Armando Henderson, NV

They're a little bit expensive but I like it. Everything is working good. Went very very nice and smooth.

4 years ago

Reply from ADT Solar

Hello Armando,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Belinda DeForest Mission, TX

I love that they always kept me informed with every step they were doing. They also work around your life schedule.

4 years ago

Reply from ADT Solar

Hello Belinda,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Clayton Poole College Station, TX

No problems SunPro did all the leg work!! Johnathan my salesman was a very nice guy to help solve all my questions

4 years ago

Reply from ADT Solar

Hello Clayton,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Marcia Benedict, NE

Great people, friendly, thoroughly explained the whole process, reached out often throughout the process.

4 years ago

Reply from ADT Solar

Hello Marcia,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Dwarka Ramphal Dunn, NC

Mr. Jenkins did an excellent job keeping in touch, but the process is too drawn out and after months is still incomplete

4 years ago

Reply from ADT Solar

Hello Dwarka,
Thank you for the review! I am sorry to read things are still incomplete. Please reach out to me directly with your property address. I would love to do all that we can to ensure things get wrapped up ASAP. Thank you again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Luz Dallas, TX

Customer support is quick to answer and provide me with the correct information I need. It is everything.

5 years ago

Reply from ADT Solar

Hello Luz,
Thank you for taking the time to leave a 5 star review! I am very thankful that you chose Sunpro as your solar provider. It is great to read that things are going well so far. Please do not hesitate to reach out to myself or any of the Sunpro team if we can ever help with your solar experience. Thanks again!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 29th, 2021

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Verified Customer

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Candice Dooley Malvern, AR

Sun Pro has stayed in contact with me through this entire process. Updated me weekly until my system was turned on!

5 years ago

Reply from ADT Solar

Hello Candice,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Donna Hyde Ocean Springs, MS

The people were very professional. They didn't try to over sell us on solar power, was very impressed and we love it.

5 years ago

Reply from ADT Solar

Hello Donna,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Rick Owens Katy, TX

The person I spoke to was very nice, professional and not the least pushy. Presented the company very well

5 years ago

Reply from ADT Solar

Hello Rick,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Ccnstance Marshall Bremen, GA

They are still working on reading some of the panels. They are not fully working. I'm glad they are keeping me in the loop on what's happening.

5 years ago

Reply from ADT Solar

Hello Constance,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Kersten Dargel Chandler, OK

Great product and service. The entire process was super easy and everyone very professional and accommodating

5 years ago

Reply from ADT Solar

Hello Kersten,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Verified Customer

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Mark Ferris Abilene, TX

System isn't being able to be monitored and can't get anyone to return calls or messages so people in Texas are s.o.l. Cause their in Louisiana from what I'm told

5 years ago

Reply from ADT Solar

Hi Mark,
I am sorry to hear you are having problems. I would love to help you out. Will you please send me an email with your property address and the problems you're experiencing so I can look up your account and ensure our service team helps get this resolved for you? Thanks!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Tina White Gaston, SC

The installation was completed quickly and done well but the backoffice folks didn't send the Interconnect Application to Dominion Energy so my system is still unusable. They still have not provided all the information requested by Dominion Energy so I'm not sure when my system will be up and running.

5 years ago

Reply from ADT Solar

Hi Tina,
Thank you for bringing this to my attention. I have passed the delay on to our Interconnection department so they can help to prioritize this for you. I am sorry for any delay. Please do not hesitate to let me know if there is anything else I can do to further assist you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Johnny Walker Carlsbad, NM

I was told that after the first of the year I would never receive a bill from XCEL anymore, that I would only be making payments on the solar panels. And when the solar panels were paid off I would not see any bills for electricity. I called Sunpro's office today and they told me I would always get an electric bill if I was on the grid.

5 years ago

Reply from ADT Solar

Hello Johnny,
Thank you for the feedback. I am sorry to hear that the utility billing was not clearly explained to you. I have passed your feedback on to a leader in our Customer Service department to have them get you more help and the answers you need to find the value in your solar project. Please do not hesitate to reach out to me directly if there is anything else I can do to help with your solar experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 24th, 2021

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Verified Customer

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Dave Maurice Weatherford, TX

Great service, professional installation. Love seeing that meter run backwards. Salesman was awesome

5 years ago

Reply from ADT Solar

Hello Dave,
There is nothing better than seeing that meter going backwards and filling up that "solar piggybank"! Thanks for the review.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Verified Customer

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Chad Hendrix Easton, KS

They had excellent service. We dealt with amazing people throughout the process and so glad we went with Sun Pro.

5 years ago

Reply from ADT Solar

Hello Chad,
I am glad to read you are pleased with our service and enjoyed your interactions with our incredible team. Thanks for the review!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Verified Customer

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Gonzalez Ramiro Valdosta, GA

Great work, worked with our time frame, great costume service with follow up calls to see how things are going

5 years ago

Reply from ADT Solar

Hello Gonzalez,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Jeff DeLeon Georgetown, TX

I have had nothing but awesome representatives from SunPro come out and install my solar and batteries.

5 years ago

Reply from ADT Solar

Hello Jeff,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Chad Hendrix Easton, KS

I really enjoyed the product and the people who work for the company! Everything from start to finish was great!

5 years ago

Reply from ADT Solar

Hello Chad,
Thank you for taking the time to leave a great review. I am very glad you are pleased with your experience and I am very thankful you chose Sunpro as your solar provider. If you ever need assistance with your solar system, please do not hesitate to reach out to myself or any of the Sunpro team and we will be happy to help you in anyway we can. We are here for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Verified Customer

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Sonja Hewitt, TX

System is very good. It is a good deal. Installation was very good. Customer service can be hard to get a hold of.

5 years ago

Reply from ADT Solar

Hi Sonja,
Thank you for the 5 star review. I am sorry to hear you have had trouble connecting with our Customer Service team. If there is ever anything I can do to help, please do not hesitate to reach out to me at my email address below. I will work to get you help right away!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Verified Customer

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Michael Katy, TX

All the information I need. They manage to communicate well and I am confident. Tehya re absolutely professional.

5 years ago

Reply from ADT Solar

Hello Michael,
Thank you for the 5 star review! I know you had a choice in who would be your solar provider and I am very proud that you chose Sunpro. Please do not hesitate to reach out if there is ever anything I can do to assist with your solar experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Verified Customer

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Darrell Wichita, KS

They have good customer service and I like that it is made in America and they were smooth getting it installed.

5 years ago

Reply from ADT Solar

Hi Darrell,
Thank you for the 5 star review. I am very happy that you are pleased with your installation experience. We are here if you ever need us!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 2nd, 2021

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Verified Customer

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Gary Cairo, GA

Customer service answered all the questions and sounded like they were generally interested in helping.

5 years ago

Reply from ADT Solar

Hi Gary,
It is wonderful to learn you got all of your questions answered and that you are pleased with your experience. Please don't hesitate to reach out if anything else comes up. We are happy to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Cherilyn Spartanburg, SC

All the people that worked with me at SunPro have answered all my questions in a timely manner. I have learned a lot.

5 years ago

Reply from ADT Solar

Hello Cherilyn,
Thank you for taking the time to leave us a great very. I am very glad to learn that you found our representatives to be very knowledgeable. Please do not hesitate to reach out if there is anything else that I can do to help assist with your solar experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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Verified Customer

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Amy Cairo, GA

Installation was fine but we have had problems with account managers not responding and some work not getting finished.

5 years ago

Reply from ADT Solar

Hello Amy,
Thank you for the review. I am glad to hear your installation went well. With that said, it sounds like communication should have been much better. If there are still any lingering issues, please send me an email and bring me up to speed. I would love to make sure everything has been taken care of to your satisfaction!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Aug. 31st, 2021

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