Sunnova: Read 1,059 User Reviews From Real Homeowners

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John Eht Atlantic City, NJ

It had come to our attention that there are several errors pertaining to the installation of our solar panels on our pole barn roof the most upsetting but certainly not the only one is the fact we now have holes in our roof where, as the sun sets, you can see daylight through. There are also several rail mounts bolts that are splitting thru the roof trusses and not supporting any load. We also don't see how drilling thru a tin roof with nothing behind it creates any stability and creates even more opportunity for the roof to leak. We were assured when this project began that your crew was professional and fully capable of installing the system on this particular type of roof. It is evident this is not the case. To date your company has lost our original contract, we began this process back on July 19th, 2015, run over our landscaping and now this. I understand that a tin roof is not your standard mounting surface but if you were not capable of doing this type of installation you should have declined the job entirely and not put us through this. The building itself is less than 2 years old and its roof life WAS, until your installers put holes in it, expected to be 30 years. Not only have you destroyed our roof warranty, the installation is not even being done to the specs of the building. It was pointed out to your crew and the person who drew up the plans that the loading specs for the roof are incorrect yet you still proceeded to install incorrectly. The trusses are NOT 24” on center they are 48” on center which effects all the roof load calculations so what has been installed is incorrect. We were also told that the supports to the end of the rails would not exceed 16”, a rough estimate is they are over 30”. At this point we are requesting that all work be discontinued and that someone contact us to remedy the damages you have created by poor installation. We expect a new roof, not one with patches, and proper installation by a competent crew. If you cannot find a competent crew who knows how to do an installation on a tin roof properly we are not interested in completing this project with your company and expect a new roof in addition to being released from the contract with no obligation on our part. Installer is Statewide Solar

10 years ago

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Denise Bonillas Chico, CA

Everything their sales rep told us was basically false. Told us our True up would be about $300 and it was almost $1300. When we call to talk to them about it they claim that it is our fault that we did not do better research that the salesperson is contracted out and that is not their problem. We changed our payment method and they raised their rate on us and when we call to talk to customer service about it they say someone will call back and no one ever calls back. We calculated our old PGE bill before solar with our new Solar bill, PGE Fees and True up and we are paying more now. FUN!!!! This is a bix hoax and they do not stand behind anything that they represent. My husband is ready to rip it off our roof and higher lawyers!

10 years ago

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Chris Judd Upland, CA

I have been battling with this company for over a year now. They did not deliver as promised. The system they installed did not produce enough electricity to match our consumption as we were told it would by the middle man sales company, United Dollar Power. They just disappeared after we started having problems. Sunnova keeps giving us the runaround and bouncing us from rep to rep. Go somewhere else while you can or seriously consider staying with your conventional power company! My wife and I are now bound to a 25 year contract and fighting them. Because of their misrepresentations and erroneous power calculations, we now are paying 50% more than we were!

10 years ago

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Verified Customer

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PK Shrivastava Torrance, CA

Hassle free experience with Sunnova. There have been no outages or down time.

4 years ago

Reply from Sunnova

Thank you, PK Shrivastava! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 18th, 2022

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Verified Customer

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Judy L Becerra Fresno, CA

Always polite and professional. Prices are right for me,as I am only on SSI

4 years ago

Reply from Sunnova

Thank you for the kind words, Judy. Welcome to the Sunnova Family! ^JD

Nov. 8th, 2021

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Verified Customer

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Kelly Ebelt Spring, TX

Very good and on top of my units providing me electricity to the fullest.

5 years ago

Reply from Sunnova

Thank you, Kelly! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *DG*

Aug. 10th, 2021

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Verified Customer

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Brian J McGowan Wrentham, MA

Easy billing, great installation service, zero issues with the solar panels

5 years ago

Reply from Sunnova

Thank you for sharing your story, Brian! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

Aug. 3rd, 2021

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Verified Customer

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Charles Colaresi Kensington, CT

Easy to work with. Took care of everything that had to be done.

5 years ago

Reply from Sunnova

Thank you for the note, Charles. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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marion van Den Boom Merced, CA

From commitment to solar power production every thing was smooth.

5 years ago

Reply from Sunnova

Marion, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Denise Ann Decosta Fairhaven, MA

They changed my fuse box to a circuit breaker unit for NO money..

5 years ago

Reply from Sunnova

Thank you for the note, Denise. Welcome to the Sunnova family! ^JD

Jul. 6th, 2021

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Verified Customer

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Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

5 years ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

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Verified Customer

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Mohanram Waterbury, CT

I have a bad service so I don't recommend no one else this company I am trying to do my roof and I'm calling you guys four the quote and if 2-week continue mistake

5 years ago

Reply from Sunnova

Hello Mohanram, thank you for reaching out. We are very sorry for the experience you have encountered, and we appreciate your patience. Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB

Jun. 29th, 2021

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Verified Customer

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Cindy Dudas Tuckerton, NJ

So far we are saving money and we like the idea of using the sun as energy.

5 years ago

Reply from Sunnova

Thank you for the note, Cindy. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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LISA ZUSSMAN Egg Harbor Township, NJ

Your representative that helps me every month Lisa is wonderful

5 years ago

Reply from Sunnova

Thank you for the note, Lisa. Welcome to the Sunnova Family! ^JD

Jun. 22nd, 2021

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Verified Customer

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JAMES M GASKILL Selma, CA

They promised to has someone come out and clean the panels, since we've had them no one has ever showed up to clean them.

5 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. One of of our agents will reach out to you directly to address this issue. Thank you. ^JD

Jun. 22nd, 2021

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Verified Customer

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Sue Appler Hanover, PA

No problems with them and save money on electric bill each month and year

5 years ago

Reply from Sunnova

Thank you for the note, Sue. Welcome to the Sunnova family!^VB

May. 24th, 2021

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Verified Customer

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Carol Hamden, CT

Just the best , everything is good , above my expectations

5 years ago

Reply from Sunnova

Thank you for sharing your story, Carol! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^vb

May. 24th, 2021

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Verified Customer

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TJ Peters Coplay, PA

good service and much cheaper than having a regular electric bill

5 years ago

Reply from Sunnova

Hello TJ Peters, thank you for your feedback! Welcome to the Sunnova family.**MV

May. 18th, 2021

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Verified Customer

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Ed Przydzial Naugatuck, CT

Extremely responsive and understanding.Easy to speak to someone.

5 years ago

Reply from Sunnova

Thank you for the review. Welcome to the Sunnova Family. ^JD

May. 17th, 2021

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Verified Customer

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Meraris Lopez

They are pretty responsive when I need something, great customer service.

5 years ago

Reply from Sunnova

Meraris, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

May. 17th, 2021

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Verified Customer

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Nora Merced, CA

Excellent installation and follow up and questions promptly answered!

5 years ago

Reply from Sunnova

Thank you, Nora! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!**MC

Apr. 19th, 2021

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Verified Customer

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David Krucek Oakdale, CT

They did what they said. Easy process. I’m very happy with the program.

5 years ago

Reply from Sunnova

David, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Mar. 25th, 2021

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Verified Customer

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Jonathan Mellett New Egypt, NJ

Great communication and not one negative experience throughout the process.

5 years ago

Reply from Sunnova

Thank you for the note, Jonathan. Welcome to the Sunnova family!^ JD

Mar. 10th, 2021

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Verified Customer

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Daniel San Diego, CA

Great financing options, transparency, and efficient work tempo.

5 years ago

Reply from Sunnova

Daniel, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Feb. 9th, 2021

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Verified Customer

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Nora Whitman, MA

Pleasant and thorough to deal with. Kept informed on project with professional emails.

5 years ago

Reply from Sunnova

Thank you for the note, Nora. Welcome to the Sunnova family! ^JD

Feb. 9th, 2021

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Verified Customer

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Theresa

Very Professional and always were in touch for appointments

5 years ago

Reply from Sunnova

Thank You so much for the 5 stars!*MV

Dec. 10th, 2020

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Verified Customer

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Beth Phillips Millerstown, PA

Great product, knowledgeable and pleasant people to work with, good customer service.

6 years ago

Reply from Sunnova

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Jun. 22nd, 2020

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Verified Customer

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Marilyn Cunningham-Williams San Diego, CA

The workers were on point in knowing what to do, they did a bumper job!!!

6 years ago

Reply from Sunnova

Thank you for the note, Marilyn. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Carla Cicchi Placerville, CA

They are great, straightforward, and I am very happy being with them.

6 years ago

Reply from Sunnova

Thank you for the note, Carla. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Verified Customer

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Jack Corder

Unit works just as it should Install went perfect Guy’s left no mess

6 years ago

Reply from Sunnova

Good morning Jack, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 19th, 2020

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Verified Customer

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Steven j cuccu Farmingdale, NY

Every thing went as explained no surprises they kept their word

6 years ago

Reply from Sunnova

Thank you, Steven.! We aim to provide the best customer experience and are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!^JD

May. 8th, 2020

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Verified Customer

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ANNA THOMAS DeSoto, TX

I have seen a significant difference in my energy bill so far.

6 years ago

Reply from Sunnova

Good morning , Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Grampy

Never had a problem and they are always there to answer my questions.

6 years ago

Reply from Sunnova

Good morning Grampy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Autumn S.

Excellent customer service and got a great product for a reasonable price.

6 years ago

Reply from Sunnova

Hello Autumn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Verified Customer

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Victor Ortiz

Very polite and understanding explain to me how things are and how they work

6 years ago

Reply from Sunnova

Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Stacy

Customer focused, superior service. Communication was top notch

6 years ago

Reply from Sunnova

Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Jennifer Kean

They made everything easy and answered all my questions honestly

6 years ago

Reply from Sunnova

Good morning Jennifer, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Jane Yanko

Excellent customer service and smooth installation of solar panels.

6 years ago

Reply from Sunnova

Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Thomas Provencher

Easy to work with. Great product. From start to finish everything went very smoothly."

6 years ago

Reply from Sunnova

Good morning Thomas, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Leslie Murray

Every one was nice --up front - new what they were doing -cleaned up when done

6 years ago

Reply from Sunnova

Good morning Leslie, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Verified Customer

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Javier

All who were involved were pretty humble and appear to take time and effort with customer.

6 years ago

Reply from Sunnova

Hello Javier, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

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Verified Customer

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Jane Parmel Rockaway Park, NY

Showed up when promised, helpful staff and installation went quickly!

6 years ago

Reply from Sunnova

Hello Jane, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

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Verified Customer

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Kay

Best sales person...Marshal T! Explained everything but wasn't pushy at all.

6 years ago

Reply from Sunnova

Hello Kay, Thank you for your feedback and Welcome to the Sunnova Family! ^OA

Jan. 8th, 2020

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Verified Customer

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Robert Pedersen

work was done quickly, and the PGE bill was reduced one month later.

6 years ago

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Odette Messina

Sunnova is always in contact and informative they are on point, polite and a pleasure to talk with

6 years ago

Reply from Sunnova

Hello Odette, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Kim Peterson

Knowledgeable about product. Made sure I was satisfied with my purchase.

6 years ago

Reply from Sunnova

Hello Kim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Patricia Farley

They are prompy and efficient and answer any and all questions

6 years ago

Reply from Sunnova

Hello Patricia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Nadine

They took care of everything, I didnt' have to do anything.

6 years ago

Reply from Sunnova

Hello Nadine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Bill Kleespie Maricopa, AZ

Everybody was friendly to work with and knowledeable on what they were doing.

6 years ago

Reply from Sunnova

Good Morning Bill, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

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Verified Customer

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Kristine L Cape May, NJ

I was promised a referral fee months ago and I'm still waiting. Don't make promises and then excuses.

6 years ago

Reply from Sunnova

Hello Kristine L. , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to and one of our Resolution Specialists will contact you.

Dec. 31st, 2019

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