Sunnova Reviews
6.2
Overall Score
Verified Customer
Review Source
Natalie Johnson
We have not saved any money yet - very disapointed - thought we were going to get a tax rebate - thats what we were told - my husband was previously on the medical baseline - seems like were paying more now.
6 years ago
Reply from Sunnova
Good Morning Natalie, Thank you for bringing this to our attention. We are sorry you had to go through this ordeal this is not a typical Sunnova experience. If you could please send us an email with your system id/contact information to and one of our Issue Resolution Specialists will contact you within 1-2 business hours. We will look into this right away. ^MP
Jan. 27th, 2020
Verified Customer
Review Source
Rick Oxford
Took way too long to install system. Had almost no communication when they were going to show up and then numerous time they just didn't show up at all
6 years ago
Reply from Sunnova
Hello Rick, Thank you for your 2-star review feedback and Welcome to the Sunnova Family! One of our Issue Resolutions Specialist will contact you today.^MO
Jan. 24th, 2020
Verified Customer
Review Source
Paulletta E. Reis
Easy to deal with. Employees are very knowledgeable, Very good installation schedule.
6 years ago
Reply from Sunnova
Hello Pauletta, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Jan. 24th, 2020
Verified Customer
Review Source
Jim Thompson
Overall customer service. Very happy with everyone we spoke to related to the solar installation.
6 years ago
Reply from Sunnova
Hello Jim, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO
Jan. 24th, 2020
Verified Customer
Review Source
Peter Burboeck
David is excellent in follow-up and installation was smooth and very professional
6 years ago
Reply from Sunnova
Hello Peter, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Jan. 7th, 2020
Verified Customer
Review Source
Jeyashanti Crowell
So far so good customer service. Too soon to tell in other areas but seems organized and reliable
6 years ago
Reply from Sunnova
Hello Jeyashanti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Jan. 7th, 2020
Verified Customer
Review Source
Diane Parker
They were all very professional, came and did the job and left. They were prepared.
6 years ago
Reply from Sunnova
Hello Diane, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO
Jan. 7th, 2020
Verified Customer
Review Source
Gerald McKenna
Good product-Good service! Better than we thought it would be. Cost if excellent.
6 years ago Edited September 14, 2021
Reply from Sunnova
Hello Mr. McKenna, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^JD
May. 22nd, 2020
Verified Customer
Review Source
Dennis & Gail Barrick Mechanicsburg, PA
They were wonderful to work with, kept us informed every step of way through final completion
6 years ago
Reply from Sunnova
Good Morning Dennis and Gail, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Dec. 31st, 2019
Verified Customer
Review Source
Barbara Miller Fresno, CA
So far so good. I am enjoying not paying PG&E such a high amount. So far it is wonderful
6 years ago
Reply from Sunnova
Good Morning Barbara, Thank you for your feedback and Welcome to the Sunnova Family! ^MP
Dec. 31st, 2019
Verified Customer
Review Source
Donna Hertel
I have had no problem gettig information from them to help me understand my product and how it works.
6 years ago
Reply from Sunnova
Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP
Dec. 10th, 2019
Verified Customer
Review Source
Temi East Northport, NY
The turnaround is too lengthy and the representative didn't want to give me that information immediately, I had to be persistent with my request for information
6 years ago
Reply from Sunnova
Good Morning Temi, Thank you for bringing this to our attention. This is not a typical Sunnova experience we use all of our customer comments to better our customer service programs. Thank you^MP
Dec. 3rd, 2019
Verified Customer
Review Source
Kimberly Spoonemore
I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running
6 years ago
Reply from Sunnova
Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP
Nov. 26th, 2019
Verified Customer
Review Source
Charles
I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine
6 years ago
Reply from Sunnova
Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP
Nov. 22nd, 2019
Verified Customer
Review Source
Carolyn
Russell P took the time to walk me through every step of the process. It went very smoothly
6 years ago
Reply from Sunnova
Hello Carolyn, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^
Nov. 15th, 2019
Verified Customer
Review Source
Nick Funari
Excellent work, very reliable. Communication could have been a bit better but overall very pleased.
6 years ago
Reply from Sunnova
Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Nov. 4th, 2019
Verified Customer
Review Source
Nelson longley Waterford, CT
Fast service Matt a great representative for sunnova explaing everything concerning solar panels
7 years ago
Reply from Sunnova
Hello Nelson, thank you for your positive feedback and welcome to the Sunnova Family!^MO
Oct. 21st, 2019
Verified Customer
Review Source
Anthony
I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.
7 years ago
Reply from Sunnova
Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP
Oct. 14th, 2019
Verified Customer
Review Source
John Laplante
Great all around customer service- quick response- knowledgeable sales and service
7 years ago
Reply from Sunnova
Good Morning John, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MO
Oct. 8th, 2019
Verified Customer
Review Source
Jennifer
Good company and service they were on time and always give you information about the work
7 years ago
Reply from Sunnova
Thank You Jennifer! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA
Oct. 1st, 2019
Review Source
Janice Gilmartin
I was very happy to learn that I was eligible for this FREE! No complaints! (yet!) It did not bring me any extra stress or work. I am very happy to go greener
4 years ago
Reply from Sunnova
Hello Janice Gilmartin, thank you for sharing your experience. We will like to welcome you to the Sunnova family.**MV
Apr. 18th, 2022
Mical Granbury, TX
They sold solar panels to my mom a few months before she died. She was an elderly woman who was not real cognitive of the situation. They kept using the word free, free, free. They took advantage of an elderly person that did not realize these things are not free.
We are now trying to sell the house but the title company said we cannot sell it until we are the sole owners of the panels. They have been leased for the last two years. The company wants over $30,000 pay-off but we cannot even do that until the panels have been up for5 years.
We can't wait for 3 more years . Our only option is to let the house be repossessed and just stop paying on the panels. We tried to pay the things off but the company will not work with us.
I just talked with an Attorney about the situation and he is going to try and get something worked out.
If he can't, would everybody here, leaving negative reviews, be interested in joining a Class Action Suit against Sunnova? If you do some research, they have been sued before and lost. I can’t post a link here but you can look it up.
That's not a threat, I already have an Attorney involved.
4 years ago Edited March 14, 2022
Reply from Sunnova
Hello Mical, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*
Mar. 14th, 2022
Hannah Broadwater Halethorpe, MD
This company provided good customer service on the front end of our contract. However, they stated the cost for removing our panels when we needed to replace our roof would be $1000. When the time came, the lowest they could quote us was $3200 after discounts. They also set up monthly payments based on the average of the expected energy production over the course of a year. We have never gotten more than 3/4 of the energy they promised. They over charge us and instead of adjusting our monthly rate they continue to raise the amount every year. When attempting to speak with customer service they laugh and state “you signed a 20yr contract and agreed to have your rates raised by 2.9% every year. We will not change your contract”. The representatives state they have no managers and cannot transfer you to speak with one. Stay away from this company.
4 years ago
Reply from Sunnova
Hello Hannah Broadwater, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to resolutions@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you. *DG*
Jan. 31st, 2022
Michael Youngblood Pflugerville, TX
Sunnova makes a lot of promises and delivers wait times, delays, and hardships. I called and scheduled to have my panels removed for a roof replacement. They were supposed to send me a quote in 2 days. They sent it in 2 weeks. They were supposed to then get it approved and scheduled with the 3rd party. Then they told me less then a week before that date, that I needed to wait another 5 business days (after my roof replacement) for them to send me a paper to sign before they can have the 3rd party schedule a date to come take the panels off.
Upon asking for help, I was told to wait the 5 business days. I asked for a manager to talk to, I was asked to wait 2 more days for a phone call. I asked to talk to anyone that could help me, and the answer was kept the same. "I am helping you, I can have someone call you in 2 days. wait 5 business days".
When I initially got the system, they promised an 80% offset, I asked for 100%, they accepted, they delivered closer to 60%.
This company is a joke with no punchline. They will promise one though.
4 years ago
Reply from Sunnova
Hello Michael, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Nov. 19th, 2021
Emma Reading, PA
The worse thing I could do to myself was allow Trinity Solar to be my solar company. No matter who you call at this company or text with a problem regarding your solar system, you will never get a response from anyone. Oh I got phone calls and messages while the solar panels were being installed, but once they got their money after install, you are totally dropped as a paying customer! So now, not only do I pay them monthly, but I also pay Met Ed for the electric I use. Not a savings at all, but rest assure they made their money. Trinity Solar assured me of a savings in electric...unbelievable, I have called to inquire why am I still paying Met Ed and you? I was told I would only pay them monthly which would have been about half my current electric bill... but not true at all. I have contacted the BBB and plan on looking into what recourse I have with Trinity Solar...my work has just begun. One of the most deplorable companies I have dealt with in a very long time. I have many regrets now. BUYER BEWARE! Can't be expressed enough.
5 years ago Edited September 27, 2021
Reply from Sunnova
Hello Emma, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*
Sep. 27th, 2021
Review Source
sila b East Brunswick, NJ
unprofessional, uncompleted jobs
I had solar panels installed in my roof last year, the job is bad not professional , it’s a gap between the panels and the roof and this give a chance for animal to build a nest and the panel, this is a fire hazard because the excesses, maybe also a damaged my roof, i requested them to come to finished the job and close this gaps, for my lease they want charging me to finishing what is leftover, they never show up even to see what i am talking about, or my concern , I think this is not comply to the code, I am not sure if any inspector accept this job, even its dangers for me to go up to maintain anything such gutter or roof.
I try to reach out many times to Sunnova, they are very unprofessional, rude, manger is not available all the time, I am concerning.
5 years ago
Reply from Sunnova
Hello Silba B, Thank you for bringing this to our attention. Can you send an email to resolutions@sunnova.com with your system ID and a phone number? **MV
Sep. 18th, 2021
hawinyo Plainfield, NJ
Save yourself some grief and avoid Sunnova like the plague. The damage to your roof from squirrels nesting and the risk of a house fire are not worth any savings you think you will realize. If you have to repair your roof on an annual basis, you are actually losing by going solar. Sunnova customer service is a joke. I have had 4 no-show service appointments scheduled to fix roof leaks caused by squirrels nesting under the panels. Sunnova knew that squirrels would nest and damage my roof at the time of contract signing but failed to disclose this. I would have made more informed decisions were I made aware of that fact alone. Avoid Sunnova and all the other shady solar companies. It is time congress reigned in these organized criminals.
5 years ago Edited September 20, 2021
Reply from Sunnova
Hello hawinyo, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Sep. 16th, 2021
Scot Post Clovis, CA
Bought a PPA. After 1 year I owe PGE $970 true up. Monthly solar cost is approximately same as PGE prior to adding solar so I am now paying almost $1,000 more per year with Sunnova. System was undersized at initial setup. I have complained many times but I am told the system is producing as designed. It doesn’t matter that the design was flawed to begin with. They tell me it’s because I use more energy although I have done nothing to cause energy consumption to increase. I have asked to speak to a manager but they refuse to put me in contact with one. This is the worst company I have ever dealt withw
5 years ago
Reply from Sunnova
Hello Scot, thank you for bringing this to our attention. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Sep. 4th, 2021
Nate Jackson Albuquerque, NM
Do NOT, Do NOT use Sunnova Solar!!!! Read all the one star reviews!! One review site has 371 reviews, of those, 56% are either one or two star reviews! Many users report similar complaints to mine.
I had to have my roof replaced, so the panels were temporarily removed and replaced ($5000 cost to me by the way). Since they have been replaced I am paying for the solar energy the panels are producing but am also paying the grid for about double the amount of energy I used last year. As far as I can tell the energy the solar panels are producing is being sent to the grid, NOT MY HOUSE. So I pay for that and I also have to pay the local energy company for the power I pull from the grid. In July of 2020, I used a total of 1073 kWh. I pulled 309 kWh from the grid and solar energy supplemented the rest.
This July my panels produced 653 kWh. I added refrigerated air this year so I was anticipating an increase in cost of energy, however something is clearly wrong. My local energy company is saying that I pulled 4 x more energy from the grid. It's saying I pulled 1,279 kWh hrs from the grid. So that means I went from using 1073 kWh in July of 2020 to 1,932 kWh (653 solar and 1,270 from the grid) in July of 2021. To put things into perspective in July of 2020 I paid $114 for energy. July 2021, Sunnova, plus local energy cost = $318. Adding refrigerated air should not increase your monthly bill by $200. Not even $100. Customer service said, "No everything looks great on our end". Even though in early July they sent out a technician saying the wires were reversed on my system. I have no faith that they were correct then or are correct now and THEY DON'T CARE!
Bottom line, Sunnova is a scam, their customer service is terrible. Run far, far away!
5 years ago
Reply from Sunnova
Hello Mr. Jackson, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Aug. 16th, 2021
Pawpatrol Whittier, CA
Been waiting 4 months for Sunnova to remove solar panels so the roof can be replaced. Water was flooding a back room and the contract says nobody but Sunnova can touch the panels.
Call every week and told someone will call us back. Sunnova gave us a estimate for $5000 to remove for roof replacement and must send check first before they will give you a date the panels will come down because they contract it out locally.
Asked for something in writing that they will remove and reinstall panels quickly and not penalize us for having no panels up ( after reading people have waited 10 months for panel repairs, documents to transfer panels and when panels destroyed by act of God people still had to pay Sunnova). Sunnova says send them the check for $5000 and then they will have someone contact us but they can’t promise how long the contractor they use will take to complete the job.
Are they kidding? They want $5000, nobody else can touch the panels, nothing in writing when the work will start or end? Plus I still have to pay Sunnova and my usage will be billed at Sunnovas power rate not my power company!!! Run as fast as you can, file BK if you ever want to sell your house because all the good reviews are people who just had solar installed. Wait till you need to sell or have damage to your home. Sunnova isn’t a lease or a loan it’s a 25 yr contract you can not pay off early only transfer to someone else to take over your contract. It’s insane, how did they switch the lease to a contract you can’t buy out?
5 years ago
Reply from Sunnova
Hello Pawpatrol, thank you for bringing this to our attention. Can you send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you at?~MV~
Jun. 18th, 2021
James Carrington Wilmington, MA
Worst customer service.
Sunnova is the "finance partner" who subcontracts service out to Trinity Solar. Three days after the system was brought on-line the system failed. A technician came out three days later and diagnosed faulty wiring from one of the panels. To his credit, he bypassed that one panel and got the systems running (I have 30 panels, one missing doesn't affect much). Two weeks later I had not heard about a replacement, so I called. It seems they lost the repair ticket. It took another two weeks to get the defective panel replaced. I had to call my sales rep to rattle someone's chain and get them to replace the panel. Now, less than a year later, I needed a chimney repair during which some debris dropped and broke another panel. It took ten days to get a technician out to diagnose the damage. Now, it has taken another six weeks to schedule a replacement (still not done). The excuse I'm given is that the "finance partner" must authorize any changes to the system, which can sometimes take several weeks. Right...Several weeks to authorize replacement of a damaged panel, which they have pictures of; a technicians report saying it must be replaced; and an insurance adjusters report from the chimney repair company admitting they caused the damage. Pathetic. This could be a Trinity issue, but Trinity is blaming Sunnova. I've heard nothing from Sunnova except the monthly bill.
5 years ago
Reply from Sunnova
Hello James, thank you for bringing this to our attention. Can you send us an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?**MV
Jun. 2nd, 2021
Lorraine Johnson Reedley, CA
Gosh, where do I begin. We have been going through this Nightmare with Sunnova for over a year now and they refuse to fix my roof that leaks where they worked and put panels. I wrote a review and they came out to check things but still refused to help us repair the roof. I got a horrible TRUE-UP bill which was over $2,600+. Now I am submitting another review after speaking with sunnova, they have notified us our system was not working and furthermore it has not been working for over 5 months. It still does not working properly. So now I am told that the system is tripping the breakers. After some research it is the tripping of the main service panel that is causing the malfunction. What I have gathered from the limited information they have shared with me. That is one issue but they have not ruled out nor confirmed that the panels need replacing and if they are actually operating. This is troubling because they promised me that the main service panel would've been replaced or a side sub panel would added if additional power was needed prior to install but they opted not to. I trusted there engineers/inspector's that came out and approved an installation with existing service panel. Now that the tripping of breakers is happening makes me think that they never should've approved installation without that being done prior. Lastly, What I can confirm is breach in contract due to under producing to this date because they are far below the agreed upon Annual kWh Production. We were not notified and no one came to check the system until I filed a complaint as I am doing now in hopes for resolution. I only want to add thank you BESTCOMPANY.com that allows ordinary working folks like us to make REVIEWS on companies that do not keep their word nor communicate and/or breach contract.
5 years ago
Reply from Sunnova
Thank you for reaching out, Lorraine. We are sorry you had to go through this ordeal. We do appreciate your patience. . Can you please send us an email at resolutions@sunnova.com with your system ID and a phone number where we can reach you? We’ll look into this right away. Thank you. ^VB
Jun. 1st, 2021
Skye Atterberry Redding, CA
1st after installation of the solar panels that had been approved with a signed contract, I was told I had to sign a new contract, with all the same information, just updating the installer information so that I could be turned on. I had to do it quickly so it could be submitted. They changed the contract, and lowered the guaranteed production amount. Which is much lower than originally agreed upon, and lower than what my household needs.
2nd, with my installer on the phone with me as witness, we called and asked if I made a huge payment, if I could rearomatize early, before the 18 months, and lower my payments. I was told all I had to do was call and rearomatize any time after the payment cleared. I paid them $65,000 payment, and then called to get the payments lowered. They now refuse to lower the payments in reflection of how much I sill owe, until next year.
I have never a had a single positive experience with Sunnova. I highly recommend you look for a different company. You'll be stuck with them for 25 years. Go somewhere else.
5 years ago
Reply from Sunnova
Hi Skye, thank you for reaching out to us! If you can send us an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?**MV
May. 20th, 2021
Chris Newtown, CT
Terrible Customer service.
The absolute WORST customer service I have ever experienced.
Called over 10 times, and negative results.
Had a sudden production drop in October of 2020, same temperature, same weather, nothing changed. Did not recover for many months.
No explanation from Sunnova.
Called Sunnova repeatably with the same scripted result of "we are working on the issue"
Never once did they send a tech out.
Never once did they give any explanation on why the sudden drop.
A couple of months ago, the panels started producing again.
I suspect that they found something wrong, and corrected it.
A generic email "We confirmed that your system is producing and communicating as expected"
Of course we haven't been credited.
If I could switch, I would absolute go with another Supplier.
Seek other options!
5 years ago
Reply from Sunnova
Hello Chris, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message with your system ID and phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Apr. 27th, 2021
Mbh Queens, NY
I wouldn’t recommend this company. The contract will prevent you from being able to sell your house and basically high jack your home to keep panels if a new buyer doesn’t want them. If selling your house the contract gives you three options. Transfer the PPA, (our buyers do not want to transfer PPA,) you can move panels to a new home (I can’t move the panels out of state - even if they provide service in that state) because you have to be in the same utility district. You can prepay , but panels will need to stay on the roof even if the new buyers don’t want them. The contract says if you can’t meet any of those conditions you will be in default. Although the contract says there is remedies for default, the customer service team will say there is nothing they can do but those three options.
5 years ago
Reply from Sunnova
Hello Mbh, thank you for bringing this to our attention. Can you please send us a private message with your System ID and phone number where we can reach you? We will look into this right away. Thank you. ^ JD
Apr. 21st, 2021
Debra Schnellbacher Philadelphia, PA
They are very nice and very fast with installing the Solar Panels on your house but they will not put the critter cage around the panels. They wanted to charge us $1,000 to install the critter cage so we did not pay as the equipment is all theirs and not our responsibility. Well, of coarse squirrels ate wires so they came and installed the critter cage (for free). Our systems has stopped working on and off (currently off for 6 months now). Their service SUCKS. The people who come to your house are very nice but they've scheduled 4 service appointments in which we have to confirm. Each time I stay home. Each time they have not shown up and have not even given me the consideration of a phone call. Today they are scheduled for the entire day. It's 7:47 am .. supposed to be here at 7 am. Nobody around to answer the phone. I will probably be stood up yet again. When the system is working .. it is great! I'd like to get back to before the squirrels when the system worked beautifully. BTW I get more money when they work the credit does not make me whole!
5 years ago
Reply from Sunnova
Hello Debra, thank you for reaching out. I have reached out to your case owner to follow up with you directly. Thank you. ^JD
Apr. 13th, 2021
Conrad Kaiser Rosamond, CA
I had a house fire in April 2020 and the home was condemed by the county. The solar panels had to be removed because of the roof being damaged. Every month I received a bill for kwh I have been using, although no panels are on the structure. In addition each month the bill was different. Thirty days after the panels had been removed the company sent an individual to check the system. The person they sent was the same individual who took the system down and took the panels away. He could not understand why they sent him to check a system that was not on the property. Each month the company tried taking money out of my checking account to pay for the kwh I was using on a system that had been removed. I had to cancel my checking account in order to stop the money being taken. The company also changed the kwh rate from 0.19 to $ 0.215. I must have talked to ten different people from the company. This company has to be the worst customer service company I have ever delt with. I also was told the panels had been damaged, and I would be repaid the money taken out of my bank. I was asked to have my insurance company send them notification when the home would be repaired [ This was sent once prior and I sent them another copy] the home should be repaired by the end of June. The bill for last month is for $796.63 The stress this company has put me through while I'm trying to rebuild has not helped.
I'm 79 years old a DAV and I don't need this type of customer service, if I could get out of the contract I would.
5 years ago
Reply from Sunnova
Hello Conrad Kaiser, we apologize the inconvenience. Can you send a email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at? Thank you!**MV
Mar. 27th, 2021
L Cody Morongo Valley, CA
I wish I would have RUN when they came to my door. It has been the worst mistake of my life. This system is constantly UNDER PRODUCING!!! I pay more to the electric company then before. Trying to get a straight answer from them is a true joke. It's like a hand- off from one " expert " to another. I can count on one hand how many times they've been out here to check on the system.
I have constantly paid my electric company at least 2500 to 3000 end of year settlement . In addition to the 130 I pay to Sunova a month. I've called and emailed to no avail. They can't even get my husband's name off the lease as he passed away over a year ago. Terrible Terrible Service!!!! Take your business elsewhere.
If I could give them a minus star....it'd be a 10!!!
L.Cody
5 years ago
Reply from Sunnova
Hello L. Cody, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Mar. 22nd, 2021
David Metzger Somerset, NJ
I have to say, anyone who is thinking about this company, DO NOT, WALK AWAY!! I have had the solar panels on my home for 4 years now. I already have had issues with the production and the system has continually underproduced. Since I lease the panels, they are responsible for any repair to system and also to roof. That has only happened once! Another problem is that critter guards were improperly installed and have for the second time, roof damage due to squirrels. After numerous calls, there is still no resolution. Summing it up, the production that is outlined by their reps has not even been close to the truth AND there is roof damage. The ONLY way to contact the company is through their customer service and that is usually as far as you get. They only state they will escalate the issue. It is a full time job to constantly call to try and get any results. Word of advice, make sure you track your monthly production against what they guarantee!! They will make sure your payments are right on time but their turn-around for service is non-existent. I thought I was doing a good thing by getting solar, not so much!!
5 years ago
Reply from Sunnova
Hello Mr. Metzger, thanks for bringing this to our attention. One of our agents will reach out to you to help resolve this issue. Thank you. ^JD
Mar. 12th, 2021
Joe Trimberger Reno, NV
Avoid at all costs!!! I luckily found out what a crappy company Sunnova is before I had my system installed. They have the worst customer service, I hope they don't try and steal any money out of my account! I called to remove my payment method off of their webpage and spoke to "Walter L" who informed me that they cannot remove my payment method even though it states to call customer service to remove that info. All that Walter could do is send a request to remove my payment information. What a scam! I've called my bank and had them block any payments from coming out of my account. Sunnova please clean up your act! No one will do business with you!
5 years ago
Reply from Sunnova
Hello Joe, thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD
Mar. 5th, 2021
Vincenco Giambanco Staten Island, NY
Sunnova is quickly making me regret going solar. Been having production issues with my system that’s only 4 months old. Service technicians were scheduled to come last Tuesday between 4pm and 7pm and called me to cancel at the last minute. They told me it was being rescheduled for Friday between 10am and 1pm instead. I called them back to tell them that this appointment was no good for me and if they can come on Tuesday the following week instead. They said ok and that I was going to get an email confirmation with the new day and time. Later on that day I get an email to confirm appointment for the Friday which was the day I told them was no good for me. I called them again to cancel that appointment and make it for the following week instead. I also responded to the email saying that Friday was no good for me and to move appointment to Tuesday instead. Well Friday morning while at work I get a call from the service technician saying he’s outside my house and nobody’s answering the door. I told him he’s not supposed be there until Tuesday. When I called them to get answers on how this could happen and nobody could answer. It’s like talking to robots when you try to get answers with this company. A week later and they are still giving me the run a round and I haven’t gotten an appointment yet. I have seen a lot of terrible companies in my time but this one certainly takes the cake. Do yourself a favor and stay far far away
5 years ago
Reply from Sunnova
Hello Vincenco, thank you for bringing this to our attention. One of our agents will reach out to you shortly to get this issue resolved. Thank you. ^JD
Mar. 5th, 2021
Bruce DeSilva Cassville, NJ
If you are thinking of signing up with Sunnova Energy Corp. for solar panels, THINK AGAIN! It’s one of the worst firms I have dealt with in my entire life—and I’m 74 years old.
Sunnova owns the solar panels that were installed on the roof of my home in Howell several years ago. Now, unless I sign a contract that is absurd on its face and impossible to comply with, the company will not permit the temporary removal of the panels so that the old roof can be replaced.
I have worked to resolve this matter for three months to no avail.
Since the contract in question appears to be boilerplate given to Sunnova customers in similar circumstances in NJ and around the country, the potential for widespread abuse is apparent.
The issue in short:
The proposed contract, signed by a company lawyer and dated Nov. 23, requires that the panels be reinstalled within 60 days of the signing. However, Trinity, the company that handles installations for Sunnova, told me that they are overextended and probably couldn’t even REMOVE them within 60 days
The contract also would have made me responsible for other delays completely beyond my control. For example, we are in the dead of winter. What if bad weather made it too dangerous for the roofers to work for weeks? As it turned out, this was not hypothetical. My roof was covered with snow and ice from Jan. 30 to Feb. 23.
The contract also would have made me responsible for any additional delays caused by Trinity’s work schedule. If they couldn’t remove the panels within 60 days, who’s to say how quickly they could reinstall them once the roof work was completed?
And yet, the contract stated that if I failed to comply with its terms, I could be required to pay the company the solar system’s full value, which the letter put at $16,380.
5 years ago Edited September 14, 2021
Reply from Sunnova
Hello Bruce, thank you for reaching out. We are very sorry you had to go through this ordeal. One of our agents will reach out to you shortly to help address this issue. Thank you. ^JD
Mar. 5th, 2021
Gem Oca San Diego, CA
I have closed my house Jan. 19, 2021. All documents for transfer of ownership have been submitted and new owners have made an account. I have been calling since January 27 to have them complete the transfer ever week and yet nothing has been done. All agents keep saying that they have escalated the case and yet everytime I call they will act as if one document has been missing or buyers of my house did not call and have not made an account. I am out of my house and still I have been paying for services. I am so mad right now. I feel that I will be forever paying for services that I am not using. There is no supervisor or any other department you can call. It is like being smacked on a wall. If there is anyone here who knows where else I can call to ask for help regarding this, I really need help!
5 years ago
Reply from Sunnova
Thank you for reaching out, Gem. We are very sorry to hear about your experience. Can you please send us a private message with your system ID and a phone number where we can reach you? Or you can give us a call here 866.786.6682 . We'll look into this right away. Thank you. ^MC
Apr. 21st, 2021
Rosemarie E Dunning West Yarmouth, MA
My system is underproducing. Sunnova agrees. Electric Co, Eversource agrees. I am told by trinity who installed the system that panels cannot be added and that I would have to buy or lease a 2nd system to add to the existing electric output. When i contracted in 2018I questioned the small size of the system. the sales man distinctly said if it is not an adequate system for my needs they can just add more panels. Now I am told that is not possible. I pay the electric co. about $40 per month, have no net meter credit and pay Sunnova $52 / month and that goes up each year. The salesman misrepresented my savings. This is costing me alot with no benefit to me. I just want tr add panels to the existing system so it generates enough electricity that I get a net metering credit. Not happy
5 years ago
Reply from Sunnova
Hi Rosemarie E Dunning, We are here to help! If you can send a email to resolutions@sunnova.com with your system ID and a phone number where we can reach you?
Feb. 18th, 2021
Alex Wisienski Norwalk, CT
Sunnova expects your payment every month but when service is needed they are the worst. THEY decide if you need service even though the system is not working. It took 5 MONTHS to get a service call last year. This year (2021) I'M WAITING 2.5 MONTHS already. Meanwhile I'm paying my provider PLUS Sunnova. I got solar to save money not cost me more.
They say every year on your anniversary date they re -evaluate your usage and lower payments if their projected usage wasn't met. More than a month now still no re-evaluation to get back the $800+ I spent on JCP&L because solar didn't work for 5 months, ( but I still had to pay Sunnova)
Sunnova is totally unreliable. Their service is pathetic.
I can not give them a rating. Not even one star. Unfortunately 1 star automatically appoints itself.
5 years ago
Reply from Sunnova
Hello Alex, thank you for bringing this to our attention. We are sorry to hear about your experience. One of our agents will reach out to you shortly. Thank you. ^ JD
Feb. 12th, 2021
James Grossi Sag Harbor, NY
Sunnova is the absolute worst... I’ve had issues with them from day one. My equipment stopped working for nine months before it was fixed. They’re also supposed to do an energy audit after 3 years, which they did... and credit you for underperformance. Well, they did the audit and said I am entitled to a credit of around $1,500, which would be applied against future payments. When I asked for documentation for said credit, they told me that they couldn’t provide anything, and when I got my next bill, guess what didn’t appear? My credit. This company is absolutely horrible. Not only will I not recommend them, I will actively tell people to avoid them at all costs.
5 years ago
Reply from Sunnova
Thank you for reaching out, James. We are sorry to hear about your experience. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^ JD
Feb. 7th, 2021
John decker Somers Point, NJ
There is not too much I like about sunova. The several times I dealt with their customer service I realize I was actually talking to lawyers who are trying to limit my rights as a customer.
Not once but twice they took more money out of my wife's account than they were supposed to. It was something that was never authorised but they did it anyway. It took us over a week to get them to give the money back and then a month later they did it again.
They undersized my solar panel so now my bill is another $600 a year on top of paying them a $100 a month and the electric company.
I would not recommend these people to anybody.
They are not the solar installers they are the money people.
The installation was done by somebody else.
Again I would not deal with them, I'm 58 years old and I have never dealt with a company this blatantly Horrible!
5 years ago
Reply from Sunnova
Hello Mr. Decker, thanks for brining this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^ JD
Jan. 12th, 2021
Tara Wright Mount Holly, NJ
We did not receive any significant discount from our electric bill, and only accumulated a new bill for having the solar panels. My electric bill would be maybe $50 off from the energy produced (From PSEG), and then I'd get a $200 bill for the production level (from Sunnova). I called PSEG & Sunnova constantly telling them something had to be wrong. I have a south-facing home, and we are a usual house hold. Customer Service is NOT helpful at all, they would not help to investigate if there was an issue, they would not help me with communicating with PSEG, and it sounds like customer service it outsourced to the Philippines. No one talks to you like a person, they only read scripts to you, and are infuriatingly unhelpful. I eventually stopped using solar with PSEG because it was costing so much money ($500-$900 a month) and I switched to wind energy for a flat rate of $129 a month. I tried talking to Sunnova about working something out to either get out of my contract, or paying off the panels since I wasn’t benefiting from the production, but they will not help at all. They just say "you signed a contract for 25 years" - So I am generating energy for the grid, for other people to use, and I have to pay around $100 a month for that privilege.
5 years ago
Reply from Sunnova
Hello @Tara Wright. We are sorry you had to go through this ordeal. We do appreciate your patience and one of our agents will contact you soon to help get this issue resolve.**MV
Dec. 22nd, 2020
Eric New Haven, CT
This company is a joke AVOID THEM AT ALL COSTS. Their customer service is awful to deal with and they can't keep their stories straight. I have a roof leak where the wires penetrate my roof due to the sealant (probably putty) failing. On the website it states "25 year component, 10 year roof warranty". After multiple calls with them they are sticking to it only being a 1 year warranty on the roof. So now I have a roof leak that I can't even repair due to it being under the panels. If you are considering solar find another company that will value you as a customer. Its looking like the next step will be getting a lawyer involved.
5 years ago
Reply from Sunnova
Hello Eric, thank you for reaching out. We are sorry to hear about your experience. Can you please send us a system ID and a phone number where we can reach you? We'll look into this issue right away. Thank you. *MV
Dec. 10th, 2020
Frank Panazza Hartford, CT
I want to pay off my solar panels. I contacted Sunnova to get the bottom line owed. They came back with a figure that was $7,000 more than the what I showed. They then produced an initialed contract that I do not have in my Sunnova file. Asked to speak to a supervisor and as some of you already know, I’m still waiting. I’m still going to pay it off but after you become a customer dealing with this company is useless.
5 years ago
Reply from Sunnova
Thank you for reaching out, Frank Panazza. We are very sorry to hear about your experience with Sunnova. One of our agents will reach out to you to address your concerns. ^TR
Nov. 24th, 2020
