Sunnova: Read 1,059 User Reviews From Real Homeowners

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Verified Customer

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Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

6 years ago

Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

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Verified Customer

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Donald Coppock

Your installer (Infinity Energy) damaged our roof. I called you first and was told to contact Infinity. It took 4 calls to get throug to you first. After 5 or 6 attempts I finally got an answer at Infinity ans was told they would refer this to their service department. I am 2 weeks into this issue by now and it is now almost 4 weeks and still no response. I paid a roofer to fix our roof, only cost $100 so not a not deal but Infinity's service sucks and that reflects on you equally.

7 years ago

Reply from Sunnova

Good Morning Donald, We are sorry to hear this was your experience with our partner, this is not a typical Sunnova Experience. Our drive is to make Solar hassle-free by being attentive. Thank you for bringing this to our attention. We use all of our customer comments to improve our customer service programs. ^MP

Oct. 14th, 2019

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Michael Mears Fairfield, CT

Very simple process, installation was very professional. Unlike spending a lot of money upfront where the pay off is 10 -20 years in the future, we immediately saw massive savings in our electric bill, with out an upfront cost or hassles. In addition, with the recent jump in electric rates, our bill stayed the same. - ($0). The service allows you to see how much power your array is generated daily. Very happy with the customer service, the power producing solar panels and my new electric bill. My wife and I highly recommend this service.

6 years ago

Reply from Sunnova

Thank you for sharing your story Michael! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^IS

Aug. 13th, 2020

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Inga Providence, RI

Everybody from the person that came to the house and explain about the system to the techs that did the installation of the cell's, all very professional, pleasant, and very well inform. The answer all the question with knowledge. From the beginning to the end a pleasant experience. I am proud i have and we are using the sun to help us be comfortable at home. The more natural we can live our life's the better for the world and us.

6 years ago

Reply from Sunnova

Good morning Inga, Thank you for your positive feedback, we do appreciate your business, and welcome to the Sunnova family!. ^MP

Jul. 14th, 2020

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Joseph Beauzile Valley Stream, NY

When Sunnova Rep contacted me about solar system, I wad not really on board. After explaining to me how they operate, I felt differently. He promised me that my bill will be below $50.00 and my PSEG Bill will also be below $70.00. My PSEG bills used to be very high. It took me 4 months since I get Sunnova to see my PSEG bill below &50.00. I hope it says that way. I could not be happier. Thank you Sunnova!!!

6 years ago

Reply from Sunnova

Thank you for sharing your story Joseph! We are thrilled you make the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 29th, 2020

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Dorothy Reid Mechanicsville, MD

Although it has been a while since our panels were installed we really have enjoyed working with Sunnova. There were a few problems in the beginning, but the company was very professional and timely with solving them. A lot of the delay was due to the pandemic , but after the county starting opening back up, they immediately came out to correct the problem. I would highly recommend Sunnova.

6 years ago

Reply from Sunnova

Thank you for sharing your story, Dorothy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!^JD

Jun. 26th, 2020

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Toni Moldenhauer Cheshire, CT

The entire process from beginning to end was a positive one. The individuals were knowledgeable, patient in answering questions, not pushy. Once the work began the workers were efficient and motivated and cleaned up after themselves well. Between the different stages there was good communication so I was aware of what was happening. Everyone was very considerate of the issues brought on by CoVid 19.

6 years ago

Reply from Sunnova

Good afternoon Toni, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 8th, 2020

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JOHN San Jose, CA

A friend has a Sunnova solar system and loves it. The Rep.Donovan explained the old solar programs compared to how Sunnova does business, which makes it possible for us to have solar. Improvements in equipment and the Sunnova business and support made the decision for us. They took care of all the details from the design, installation, and the "turn-on." The monitor program is amazing... not only total amounts generated and each panel operation. Thanks John

6 years ago

Reply from Sunnova

Thank you for your note, John. We word hard to make sure you understand every part of the installation process. Thank you for helping us convert more homes into energy saving power houses!^JD

May. 22nd, 2020

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Jim Livingston Menifee, CA

I received quotes from so many solar companies its ridiculous, but I finally decided to go with Sunnova. I had been a previous solar lease consumer and decided when I bought my next house I would never do that again. I contacted a Sunnova dealer and they directed my to the best pricing and financing for a system that would meet our families needs and our financial goals. Overall the sales process was zero pressure, the installation was smooth, the permitting process was very well handled and the project went quickly considering the state of the world.

6 years ago

Reply from Sunnova

Thank you, Mr. Livingston! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family!^JD

May. 11th, 2020

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Geraldine Kuss New Bedford, MA

We had a great experience from our initial visit with our Salesman Steve. there was no pressure and a great explanation of what to expect. The install was very smooth. We did not like one aspect of the outside appearance and it was fixed quickly to our satisfaction. Our system was turned on this past Wednesday and we are looking forward to our savings on our energy bill. We can easily track our production online and at home.

6 years ago

Reply from Sunnova

Good morning Geraldine, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Michael Vogl Tiverton, RI

Met salesman Jan 25th, started installation Feb 24th, just had system finished, approved, and on-line less than 2 weeks later. WOW!!! Sales person was excellent and knowledgeable, design was spot-on, construction crew was excellent, communication from Sunnova was perfect. I'll see how it all turn out when the bills start coming in, but the actual installation process was beginning to end, excellent...

6 years ago

Reply from Sunnova

Good morning Michael, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 13th, 2020

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Martha Richardson Northampton, MA

At first I felt overwhelmed when discussing the possibility of solar and whether to buy or lease, but the gentleman who explained the process over and over, with unlimited patience, never made me feel "stupid" or bothersome (I emailed many questions to him). He made my choices easier. The guys who installed the panels and the changes to the electrical box were friendly and competent.

6 years ago

Reply from Sunnova

Good morning Martha, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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Teri Perris, CA

Sunnova outlined everything for me in detail. I received emails with progress and what to expect at each phase. They arrived promptly when scheduled. All the employees from sales to install were friendly and helpful. The work was performed in a neat and orderly fashion and never a mess after they were gone. I am so very happy to have used this company for this large decision, I would recommend this company for anyone considering going Solar. Thank you for a job well done.

6 years ago

Reply from Sunnova

Good afternoon Teri, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 4th, 2020

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GRAYCE MOWER Milford, CT

My system has been in a little over a year. We had outrageous electric bills during the months of June-Sept yearly. UI changed meter but did not help. My 2 sons both had Trinity install Solar and are pleased. We changed a little over a year ago and now pay our monthly amount and thats it. Very happy with it and Trinity. If you have Sun ,Make the change. You wont be sorry!

6 years ago

Reply from Sunnova

Good morning Grayce, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 3rd, 2020

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Deborah Stevenson South Amboy, NJ

All the representatives were very professional. Answered my questions, no pressure. The roofers came on time, they were polite and totally cleaned up the mess. The electrical crew came, did their thing left. Through out the process my salesman, Joe and the customer service dept kept in touch and walked me through the process. Would recommend this company to my friends and family.

6 years ago

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Hue Allen Edison, NJ

We have found all the personnel we have communicated with to be open and honest in answering questions that every step of the way. They never made commitments / promises they could not keep. We were kept well informed and the time line was always met through every step of the project. On site installers were courteous and thoroughly cleaned up each day. They did NOT leave a mess at any time. The employees are thoroughly professional.

6 years ago

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Frank Mona III Auburn, CA

Overall, it's been a great experience. My salesperson Trevor was excellent and patient with the 100 questions my wife and I had about everything from financing to equipment to placement of the panels. The installation went smoothly and the communication from Sunnova has been consistent and thorough. I'm excited to see the early returns on the energy the system is providing and can't wait to start seeing dramatically reduced energy bills from PG&E, not to mention feeling good about producing green energy and reducing my dependence on the increasingly unreliable grid.

6 years ago

Reply from Sunnova

Hello Frank Mona III , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Feb. 13th, 2020

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williamstandring Rehoboth, MA

Sunnova has a great team of professionals who take you by the hand and walk you through all of the steps needed to install and power-up your solar system. I literally did nothing because they took care of all the paperwork , appointment scheduling, and installation. They kept me informed through all of it, and now I am going to take credit for helping our ailing environment.

6 years ago

Reply from Sunnova

Hello williamstandring, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Feb. 8th, 2020

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Nanci G Oroville, CA

We met with four companies selling solar and back up systems. We were impressed with the information provided up front for us to make a decision. Solar has been installed and we are now looking to install the generator. Every thing went smoothly and we are about ready for the utility company to shut down the electricity or for some other means of us being with electric power as normally provided by the utility company. Thank you Sunnova.

6 years ago

Reply from Sunnova

Good Afternoon Nanci, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Jan. 14th, 2020

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Joyce Waltz Bakersfield, CA

One evening there was a knock at our front door and a young man was asking if he could speak with us about solar panels. At first we didn’t really want to speak to him because we had a bad experience from another company. But we let him come in and he walked us through his program with Sunnova. We had our solar panels installed, And went online before the end of the year. I would highly recommend this company.

6 years ago

Reply from Sunnova

Hello Joyce, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 9th, 2020

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Nancy L North Providence, RI

This company is top notch! They took care of all the details and all I had to do was review the paperwork and sign. The staff was extremely helpful in submitting the proper documents to the city and energy provider for permits and design review. Steve R, our sales rep was thorough and answered all our questions. Ashley D, our account manager was always available to answer any questions and the instillation team was efficient and polite. I highly recommend Sunnova Energy.

6 years ago

Reply from Sunnova

Hello Nancy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Jan. 3rd, 2020

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brenda marquis Wethersfield, CT

At first it seemed too good to be true. We sat down with our Representative Matt from Trinity Solar and he explained the details. We just had our install and were given the okay to turn on our system! The team kept us informed the whole way, letting us know when permits were applied for, gave us our install date, ect. Everything went smoothly. Here we go on our new adventure with Solar Energy!

6 years ago

Reply from Sunnova

Hello Brenda, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Jan. 2nd, 2020

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J. Silva West Warwick, RI

We had met with 5 other solar companies and always felt pressured or that they were uneducated on the actual system and making things up as they went. When meeting with our local Trinity Solar representative we were extremely impressed with the no frills, no bull approach. We had agreed to meet with 1 past company since they were highly recommended and very glad that we did. From the first meeting until the finished install we could not be happier. System has been up and running for 3 months now and we have had zero issues and can't wait for the continued savings.

6 years ago

Reply from Sunnova

Hello J. Silva, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Dec. 13th, 2019

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Reyiner & Tomasina Salcedo Teaneck, NJ

Our experience has been great! We have been informed of the process all along and that makes a huge difference. Sunnova worked around our schedule, the rep assigned to us was very courteous and explained everything to us down to simplest form and more importantly he was always available to answer all of our questions and any concerns that came across when people told us differently from their experience with other sources.

6 years ago

Reply from Sunnova

Hello Reyiner & Tomasina Salcedo, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Nov. 27th, 2019

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Christina Roos Ansonia, CT

I switched to solar 5 months ago. Every month since my bill has been less than $13 a month!!! I could not be happier with the whole experience if I tried. It look great. The boxes inside and outside are discreet and clean. The staff was very professional from beginning and end and my sales guy was amazing. And although I was told the process would take a few months the whole project was done in less than 1 month. If I didn't already have solar I'd definitely go with this company!! Thank you all so much from $350/ month to $13 I mean really how great is that!!!

7 years ago

Reply from Sunnova

Hello Christina Roos, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Welcome to our Sunnova Family!^MO

Oct. 21st, 2019

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Sandra Winston Vail, AZ

From the start everyone I talked with was very knowledgeable, explained all details and advised me of my options. They kept me informed on all stages of installation and followed up with emails and phone called. The service was excellent. Even in the last stage of powering up I had the options of someone coming out, I could get instructions and do it myself or I could call and they would walk me through the process. Great business relationship!! I even got a rebate! I highly recommended them! You want be disappointed!

7 years ago

Reply from Sunnova

Thank You Sandra Winston! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 26th, 2019

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Hank Williams Old Saybrook, CT

I can only say that we have been very happy with everything concerning our installation. From the very beginning, the salesman, installers, electricians and inspectors were all very good and certainly knew what they were doing and would answer any question that I had in regard to what they were doing at the time. The office staff was always cheerful and ready to answer my questions or direct me when I called.

7 years ago

Reply from Sunnova

Thank You, Hank Williams! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 20th, 2019

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Kevin Blakley Lancaster, PA

The Sunnova experience has been unbelievably Flawless. From our first interaction with Chris (the Salesperson) all the way through the process with Ashley (Account Manager). The Installation Team was Highly Professional and exacting. Though there was minor damage to some of the Rain Gutters they came out and replaced them with out questions! I would recommend Sunnova to anyone interested in going the Solar Route!

7 years ago

Reply from Sunnova

Hello Kevin, Thank you for your positive review, Welcome to the Sunnova family!^MO

Sep. 12th, 2019

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bob Salinas, CA

My rating is 10 + I bought a new home and decided to go solar. I did some checking on companies in my area and found Sunnova. From the 1st contact to actually the completion-I have been totally impressed. They have done everything they said they would. The person I dealt with was Michael T. He was always there to help me understand what was to be done and when. I can not say enough good about this company. They are PROS!!!!

7 years ago

Reply from Sunnova

Hello Bob, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Sep. 11th, 2019

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Richard Giambalvo Howell Township, NJ

We had thought of solar power for sometime but the other solar companies just could not explain the process/benefits so I could clearly comprehend it all. When we decided to go with Sunnova, everything was clearly explained and described. When the crew came out to do the installation, they were professional, competent and left the area cleaner tan when they first arrived

7 years ago

Reply from Sunnova

Thank You Richard Giambalvo ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Aug. 20th, 2019

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Wanda K. McIntosh Fresno, CA

I was very impressed with the manner in which they conduct business. They took time with me to make sure I understood the process and patiently answered all of my questions, The installation crew was also polite and professional and did a great job. Their communication style was direct and fast, informing me at every step what I could expect to happen and when.

7 years ago

Reply from Sunnova

Hello Wanda K. McIntosh , Our aim is to provide a customer experience that meets your expectations. Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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PHILENE Swearengin Casa Grande, AZ

I liked that I could lease it, good at my age I liked that my monthly payment is less than first quoted to me ..I am on a fixed income and have less income than my monthly bills. A worry to me. I am 84 yrs old. So solar has helped me a lot. I like that the payment is drawn from my bank account. I really. really, liked the service of most all who came to do their job. Now I am glad for every day that the sun shines!!! thank you very much.

7 years ago

Reply from Sunnova

Hello PHILENE Swearengin, Thank you for your positive review, Welcome to the Sunnova family!^OA

Aug. 20th, 2019

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The McLovins Plainfield, CT

The best choice my husband and I ever made was going solar. Most of all with our experience through the whole process of Trinity Solar installing the panels, to the customer service and knowledgeable teams was fantastic! They are excellent to work with and extremely professional, friendly and courteous. We have never been treated with such high importance and respect. We highly recommend Sunnova and Trinity Solar! So happy to have made a great investment and decision to go solar.

7 years ago

Reply from Sunnova

Good Morning McLovins, Thank you for your positive feedback and Welcome to The Sunnova Family!. Thank you^MP

Jul. 25th, 2019

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Carl DeLucia Hamden, CT

Overall experience with Trinity Solar and Sunnova is very positive. Installation was faultless, electric bills are now much less than before and I have not had any problem so far. The only negative is that my son who already had a solar installation done and recommended that I proceed with Trinity/Sunnova was told he would get a rebate check for referring a customer. The Trinity rep said it would happen and it never did, so although I would not hesitate to recommend Trinity /Sunnova to a friend, your promises for rewards are rather hollow!

7 years ago

Reply from Sunnova

Hello Carl DeLucia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to the Sunnova Family!^MO

Jul. 23rd, 2019

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JAMES C BRADFORD Ft. Washington, MD

Sonnova delivered my solar system with experienced technicians and expertise. Solar Consultant Catie M was with us all the way through the process. The technicians were knowledgeable and expert at their job. All of my contacts with Sonnova personnel were friendly and professional. Now I'm helping the environment and saving money on my energy use. Thank you Sonnova.

7 years ago

Reply from Sunnova

Good Morning James, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Annmarie Elmwood Park, NJ

The sales Rep was very informative , was not pushy He answered all our questions. They explained how everything works and Sunova explained it also. THe amount im being billed is exactly what they said it is from day 1 The installation went smoothly. All in all I have not had any problems and all the people I have come in connect with were very nice

7 years ago

Reply from Sunnova

Good Morning Annmarie, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Ons gezin Valley Stream, NY

From the first meeting on we have been pleased with Sunnova. The representative was knowledgeable. I had done my homework and had a list with 30 questions (with answers ) and he knew all the answers. They took care of the permit, all went smooth. The installation went smooth. We needed a new fuse box and they took care of that. Follow up was great. I called last Sunday with a question and they took promptly care of it.

7 years ago

Reply from Sunnova

Thank you Ons Gezin! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^MP

May. 24th, 2019

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Mildred Ferraro Catskill, NY

From the very beginning, our initial meeting with Roger W was very informative as well as “no pressure”. Installation day was a VERY cold winter day in upstate NY but the 3 young men who installed our system did an excellent job! We were well informed during the entire process and all of our contacts were very professional. I love going to the app each day as the sun does its job to make our system work! The billing department is very easy to work with.

7 years ago

Reply from Sunnova

Thank you Mildred! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^MO

Apr. 10th, 2019

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Bruce Giff Santa Monica, CA

I do not understand the bad reviews I see. It sounds like most of the customers that are complaining have to take it up with the solar company that sold them the deal, NOT Sunnova. Went through with a monthly PPA with it has saved me a ton. One of my panels went out and they were out in a day to come fix. They actually knew about the malfunction before I did. Sunnova is a great company!!

7 years ago

Reply from Sunnova

Hello Bruce, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback, we are glad to have you as part of the Sunnova Family!

Nov. 7th, 2018

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Christopher Green Rancho Cucamonga, CA

My experience with Sunnova has been great. The representative that we worked with was great and knowledgeable. The Solar representative that initially began the process explained every step that would be taking place with the process of adding solar to our home. He explained that the interface with Sunnova would take place and be a very quick and smooth process. It certainly was. I would recommend Sunnova to others as well.

8 years ago

Reply from Sunnova

Thank you for sharing your story Christopher! we are thrilled you made the decision to go solar. Welcome to the Sunnova family!

Sep. 27th, 2018

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Robert O'Donnell Bethpage, NY

I found some things confusing at 'inspection time'. I receive from my electric co. (PSEG) a letter stating "I" had to arrange for connections; I did not expect this. A call to Trinity resolved this issue. I find issue with the number of companies involved, i.e. Sunnova, Trinity, and a few others like the installers, etc.. These companies seem to be located all over the U.S.A. I'm confused with the meaning of a Email received from Sunnova indicating, in essence, I will receive two (2) "bills" monthly; one from Sunnova (I guess) and another from the utility co. Haven't I signed up for automatic payment to Trinity/Sunnova?? However, I found talking with all persons, Sales Rep. Daygon, Office person, 'Steph', and the installers pleasing , and helpful.

8 years ago

Reply from Sunnova

Thank you for reaching out Robert! We value your feedback and will use it to improve.
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM

Nov. 2nd, 2018

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Toni Bellflower, CA

I had some issues with how I wanted my panels placed. Sunnova went above and beyond to appease me. Before I signed on I spent over 2 hours asking every question I could think of. Even had the rep sit here while I went on line to find questions I might not of thought of. The installers were great. But the Rep (Kay) was the best. Always returned my calls and text asap. Even on the weekends. My actual service just started 3 days ago so I will come back periodically to give my opinion of the actual service. But thus far I strongly recommed them.

8 years ago

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Theresa Walker San Francisco, CA

I received excellent sales representation from the first contacts (Jarom Morely and Jose of VISION). They remained in contact with me through the full installation of the solar. Each stage of the installation was a pleasure meeting each person. They were polite and informative. The electrician, inspector, and each technician that addressed my installation was fantastic! Thank you as well.

10 years ago

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Verified Customer

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Thomas McDermott Blandon, PA

The matte black panel look great and not "in your face". Dustin G at Trinity was knowledgeable and explained everything well.

4 years ago

Reply from Sunnova

Thank you, Thomas! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *TP*

Jan. 26th, 2022

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Verified Customer

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Gloria Grraves Hartford, CT

It's been a good experience. I had a few issues and the Sunnova representatives worked with me until they were resolved.

4 years ago

Reply from Sunnova

Thank you for the kind words, Gloria. Welcome to the Sunnova family! ^JD

Jan. 12th, 2022

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Verified Customer

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Floyd Smith Stratford, CT

70.85 a month for our panels. The best savings we ever had on our electric UI bill yes that's all we have paid a month since Nov 2016

4 years ago

Reply from Sunnova

Thank you for the kind words, Floyd. Welcome to the Sunnova Family! ^JD

Nov. 16th, 2021

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Verified Customer

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Vicente Alvarado Bakersfield, CA

I have been sent emails in error about system termination due to failure of not paying when I am on their auto payment from the beginning as well as see payments being withdrawn from my bank. Also if I you ask for paperwork even if you pay for it they give you the run around and tell you they have not recieved payment even though you have verified that you have.

4 years ago

Reply from Sunnova

Hello Vicente, thank you for bringing this to our attention. We are sorry to hear about your experience. Can you please send us a private message to resolutions@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Nov. 16th, 2021

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Verified Customer

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Ryan Donnelly North Branford, CT

No issues everything in the process went smoothly and it has made my bills less while also helping the environment. Win win situation

5 years ago

Reply from Sunnova

Hi Ryan! We appreciate your feedback. Thank you for being part of the Sunnova Family! *DG*

Aug. 9th, 2021

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Verified Customer

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Tammy Bejide Mascotte, FL

So far the price is reasonable and it's really helping with the light bill as long as the price doesn't go up I think of 5 Stars good

5 years ago

Reply from Sunnova

Thank you for the kind words, Tammy. Welcome to the Sunnova family! ^JD

Jul. 29th, 2021

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Verified Customer

star star star star star

SARA LUTY Bayonne, NJ

Sunnova was extremely helpful whenever I called and system works great, saves us money and of course is good for the environment!

5 years ago

Reply from Sunnova

Sara, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

Sunnova Reviews