Sunnova: Read 1,059 User Reviews From Real Homeowners

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Laura carranza Las Vegas, NV

My power bill are more higher then use to !

7 years ago

Reply from Sunnova

Hello Laura Carranza, we are here to help. Can you please send us a private message or email with your system ID and phone number where we can reach you? We'll look into this right away. Thank you^MP

May. 29th, 2019

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paul sanders Union, NJ

the worst,.always being told waiting for an update customer service is non existant

9 years ago

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manuel paez Los Angeles, CA

Horrible, poor customer, deceitful salesman. Unprofessional staff.

6 years ago

Reply from Sunnova

Hello Mr. Paez, We are here to help. Can you please send us a private message with your System ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 10th, 2020

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Sonya Hart Dallas, TX

It was a slow process smh. A lot of issues

6 years ago

Reply from Sunnova

Hello Sonya Hart , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. One of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement^OA

Apr. 17th, 2020

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Mary Crafton Teaneck, NJ

The staff explaining the program was very easy to understand

7 years ago

Reply from Sunnova

Thank You Mary Crafton! We are excited to welcome you to the Sunnova family! We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Cat Hackensack, NJ

Try to sell my house took forever for paperwork for transfer of lease

7 years ago

Reply from Sunnova

Hello Cat , We are very sorry to hear about your experience with your Transfer experience. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jul. 1st, 2019

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LaLory West Covina, CA

The sales agent was wonderful and explained the entire process to me various times. He was also available to take may calls at any time and was good about returning my calls. When the installation began...I could not get any responses and Sunnova and the process is still ongoing even though I have already received Permission to Operate from my electrical company. On a side note, the technician that came out to install our system was wonderful & informative as well. For a company that doesn't seem to be able to get things done in a timely manner, they certainly do hire great representatives!

7 years ago

Reply from Sunnova

Hello Lalory, I apologize that this was your experience with Sunnova. Thank you for your feedback. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Thank you!^MO

Jun. 18th, 2019

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walter alameda

Poor service ..the sistema not produce the estimaré ...the ppa is adsurde

7 years ago

Reply from Sunnova

Good Afternoon Walter, Upon reviewing your account I do see we have tried to address your concerns on several occasions and your system is producing as expected. If you have any questions or concerns please feel free to reach out to us at 1-855-277-6379 Thank you^MP

May. 24th, 2019

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carlos rios

It took almost 2 years to install and setup. Really upset about it.

8 years ago

Reply from Sunnova

Thanks for reaching out, Carlos. Our goal is to provide an exceptional installation experience. We value your feedback and will use it to improve. Thank you for helping us create more homes that are energy independent!

Aug. 21st, 2018

Sunnova Reviews