Sunnova: Read 1,059 User Reviews From Real Homeowners

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Verified Customer

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Mouritala Dodo Seriki

They have a good customer service and jnow what they were doing.

6 years ago

Reply from Sunnova

Good Morning Mouritala, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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David

Didn't explain things clearly. I'm no saving any money with these panels and my house is now harder to sell.

6 years ago

Reply from Sunnova

Good Morning David, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Joan Manzo

Degree of communication;always keeping me updated as to the status

6 years ago

Reply from Sunnova

Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Jason Jalbert

Great service and product. Little hiccup in the beginning but overall a great process

6 years ago

Reply from Sunnova

Good Morning Jason, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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CDM

Once contract was signed, representative became irresponsible. No longer enthusiastic about answering my questions. Very unhappy.

6 years ago

Reply from Sunnova

Good Morning CDM, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MO

Dec. 10th, 2019

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Verified Customer

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John Ventura

Easy to talk to Mon C, His attention to detail is excellent.

6 years ago

Reply from Sunnova

Good Morning John, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Keesha Speight Temple Hills, MD

I received great service. I would recommend your services to anyone.

6 years ago

Reply from Sunnova

Hello Keesha Speight , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Dec. 3rd, 2019

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Verified Customer

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Kristopher Puffer

From the initial visit to the installation, the process was painless!

6 years ago

Reply from Sunnova

Good Morning Kristopher, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Ann Olson

Installation was done on schedule and workers were professional and courteous.

6 years ago

Reply from Sunnova

Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Christine McEvoy

Installation was on time and an easy process. Staff was helpful and friendly.

6 years ago

Reply from Sunnova

Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Michael

They were very helpful with my billing questions and I did not have to wait on hold for very long

6 years ago

Reply from Sunnova

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Dan Corley

They provide good service. I have already recommended them to friends.

6 years ago

Reply from Sunnova

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Margaret Vernazza

Employees were very knowledgeable and considerate in their manner

6 years ago

Reply from Sunnova

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Antonio

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

6 years ago

Reply from Sunnova

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

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Verified Customer

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Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

6 years ago

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

6 years ago

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

6 years ago

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

7 years ago

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

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Verified Customer

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manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

7 years ago

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

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Verified Customer

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Aileen Smith

Very efficent , however communication from the installation department could be better.

7 years ago

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

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Verified Customer

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Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

7 years ago

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

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Verified Customer

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Bevis v Do

The best company very good people very niceThey are at service where ,

7 years ago

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

7 years ago

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

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Verified Customer

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Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

7 years ago

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Julio Polonia

Great Customer Service, they kept me up to date on all the process

7 years ago

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

7 years ago

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

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Linda Heggan

Not a fan at all one of my controllers has been out for 3 months my electric bills are sky high because of this. I have called every week sometimes 2-3 ties a week trying to get them to come out and repair the controller I have 2 panels working out of 20 ..... When I call all I get is someone whos sitting home with kids in the back ground screaming. theu can't give me any info I'm so over this

4 years ago

Reply from Sunnova

Hello Linda, thank you for bringing this to our attention. We will have one of our agents to reach out to you directly to address your concerns. Thank you. ^JD

Jan. 6th, 2022

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Chris Dinger Aliquippa, PA

I was told I was going to buy the solar system. I was tricked into signing a lease agreement. When I caught the word lease on the monthly bill I contacted sunnova. They tell me I signed the agreement. I did not. They tell me I cannot change the agreement to a buying option because the system is on. They lie to you. You will not get the money and discounts they promise. I put a complaint to the bbb, sunnova is not accredited anymore. I wonder why. They lied to over 500 people in Puerto Rico.

5 years ago

Reply from Sunnova

Hello Chris, thank you for reaching out. We see that you have already spoken to one of our representatives regarding your concerns. Please feel free to reach out to us at resolutions@sunnova.com if you have further questions. Thank you. ^JD

Sep. 16th, 2021

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Jenn Santa Clarita, CA

I have been trying to get a pay off quote but the amount I was sent is more than they quoted me last year. I responded to their email and no response. I call back and all they can do is email legal again to address the issue. No response from them and no one else to talk to. We need to get this paid off but they can’t even address the discrepancy and this is the LEGAL department!

5 years ago

Reply from Sunnova

Hello Jenn, we apologize for the inconvenience. Can you send an email to resolutions@sunnova.com with your system ID and a phone number where we can reach you at?MV

Aug. 12th, 2021

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Jack Dowling Waterbury, CT

Worst company I have ever dealt with. They don’t really have any customer service. Just a bunch of foreign workers reading from a script. I’m being charged by Sunnova for solar, that doesn’t work and having to pay an electric bill. This is unacceptable. The worst part is I have contacted customer service over a dozen times, requested a manager and all I’m told is they can’t transfer my call so they will email their manager to call me back. After several months NO CALL BACK. Avoid using this company at all costs. They are non responsive to a problem THEY CAUSED.

5 years ago

Reply from Sunnova

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send me an email at resolutions@sunnova.com with your contact information, we would have our specialist reach out to you. ^vb

Jul. 20th, 2021

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Marla Kemmler Pittsburgh, PA

After reading these reviews I am glad my experience with them went no further than the sales team. My husband was setting an appointment up with a sales rep. She never spoke to me at all. The day she was suppose to come I received an email from Sunnova with documents attached that were electronically signed with my name. The documents allowed Sunova to do a soft credit check on me. The sales person got my information from my husband then used it to do the check WITHOUT ever contacting me personally. COMPLETELY ILEGAL! Seems like we have spared ourselves a bunch more headaches.

5 years ago

Reply from Sunnova

Hello Mrs. Kemmler, thank you for bringing this to our attention. One of our agents will reach out to you shortly to address this issue. Thank you. ^JD

Apr. 19th, 2021

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Ricardo Colon Lakeland, FL

Horrible customer service. There’s never a supervisor available. I been having issues with my solar system for the second time now. Their incompetence has damage my double wall oven and an inverter AC. I have a week now trying to get Sunnova to approve a tech to come check my system which is failing. Please don’t do business with this company. I am a disable veteran and this worsening my mental health condition.

5 years ago

Reply from Sunnova

Thank you for reaching out, Ricardo. We are very sorry to hear about your experience. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you ^JD

Mar. 22nd, 2021

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Simple Sales Riverside, NJ

Squirells have made a nest and hole underneath solar panel and are now running through the attic. Can't get the roof fixed and nest removed until panels are removed. Sunnova has forbidden me to have my contractor remove them and make proper repairs to my roof. Customer service is requesting that I pay them to install a critter guard as well as incurring costs for temporary removal. Still waiting for Sunnova to get back to me with removal quotes after two weeks.

5 years ago

Reply from Sunnova

Hello Simple, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Mar. 17th, 2021

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CANDY TYRELL Chestertown, MD

To prove the point of their horrible customer service, I received a call the day following my bad review. From a man telling me that someone else would reach out to me and discuss my issues. That didn't happen. Now, 3 weeks later, I get a poorly written email with no name attached saying that they aren't going to do anything. My electric company still says there is an issue. My electric bills are still more than double what they were last year. There has been no resolution or attempted resolution. Do not contract with this company. You will regret it if you ever need assistance.

5 years ago Edited September 14, 2021

Reply from Sunnova

Hello Candy, thank you for reaching out and bringing this to our attention. One of our agents will reach out to you shortly to help address this issue. Thank you. ^JD

Mar. 16th, 2021

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Luz Delia Hernandez Deltona, FL

As of this day 12/2/2020 I haven't seen the saving yet. I'm now paying the solar bill plus another high bill with Duke energy. I either didn't get enough panels or my Duke usage was misquoted. Not happy with the transition. I talked to the sales person two months ago. She's been calling/emaling and or leaving mess. to whoever is in charge but as of now nothing has been done. I regret doing the change. Not recommending the co. to anyone until the problem gets fixed.

5 years ago

Reply from Sunnova

Hello Luz, thank you for brining this to our attention. One of our agents will reach out to you tomorrow to help get this issue resolved. Thank you. ^JD

Dec. 3rd, 2020

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Beverly S. Mosinee, WI

I reported a leak on my roof since October 14, 2020. It’s now Nov 28, 2020 and I have yet to get my roof checked. I only got a case number and work order assigned. I’m still getting the runaround. Their customer service is horrible. Definitely read the contract or else you’re stuck with a 25 year lease with horrible service and only arbitration, as a customer I have no other choice but get screwed in the process. Not worth it!!!

5 years ago

Reply from Sunnova

Hello Beverly S, we are happy to help. Will you please send us a private email to resolutions@sunnova.com with your system ID and direct phone number? An agent will contact you soon. ^TR

Nov. 30th, 2020

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Laura Farace Las Vegas, NV

Everything was behind schedule due to covid, but the people (except one who wasn't with the company, just an outside contractor) were amazing.

6 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for sharing your story Laura! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Oct. 13th, 2020

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CMarie Elder Jordan Portillo Kapolei, HI

I signed up in October 2019. Waited to January 2020 for install where I was pressured to add panels. I still don't have solar power Sept 2020. There's been @50 wrong contract updates from them delaying my service. I can't recommend them.

6 years ago

Reply from Sunnova

Hello CMarie Elder Jordan Portillo, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number at resolutions@sunnova.com. We'll reach out to you right away to help get this issue resolved.^IS

Sep. 4th, 2020

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Hector & Rosa Cedar Grove, NJ

the service we are getting is terrible the trinity solar salesman told me that our bill we be only $41.00 dollars a month from January to August our bills are $488.00 , $575.00, $673.00 this is a joke our bills have triple after they install this ripoff solar panels. we will not recommend trinity or sunnova solar to my worst enemy. both of this company do not give a straight answer do not solve your problem. we were told by PSE&G that this panel are not generating enough energy to of set our bills. people do your research before you do business with both is this company.

6 years ago

Reply from Sunnova

Hello Hector & Rosa, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll reach out to you right away to help get this issue resolved?^JD

Aug. 24th, 2020

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Stacey Bradley Las Vegas, NV

My solar bill is high. My electric bill is just as high as befor. I call they send power bills fir a year. Say oo ya you are good. B.s. i had 29 yes 29 panels. They took 2 panels off. They deny they did. Still say i have 29 panels. The customer service sucks. You cant get anybody to come service the product. Worst mistake of my life. I pay 180.+ and over 150+ per month in elect. No good. Wish i could get rid of this lame company. They dont ever help or ever try to help when you require information. Sunnova u suck

6 years ago

Reply from Sunnova

Hello Stacey, thanks for bringing this to our attention. We are very sorry to hear about you high electric bills. One of our agents will reach out to you shortly to help get this issue resolved. Thank you. ^JD

Aug. 24th, 2020

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Gopal Dasari Concord, CA

Whole documentation and communication process was excellent! Great work and I am very satisfied with the services so far.

6 years ago

Reply from Sunnova

Gopal, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Aug. 3rd, 2020

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Bill Frederick Cape May, NJ

My solar panels have been operating since October 2018. . Everything was fine till my system stopped working on May 15,2020. It was determined the solar inverter was bad and was told it would take approximately 7 days to replace 4 weeks later Sunnova shows up for install only to find out they had the WRONG PART!!!! Well now here we are July 17 Sunnova says the parts are in BUT they can’t fix till July 30th . THIS IS TOTALLY UNACCEPTABLE!!!! And also Sunnova DOES NOT return phone calls and there is NEVER a supervisor available . Sunnova rates a 0

6 years ago

Reply from Sunnova

Thank you for reaching out, Mr. Frederick. We are very sorry to hear about your experience with your system. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

Jul. 20th, 2020

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Steve and Karen Hoffman Encinitas, CA

This is the worst Solar Company I have ever used. I have called 4 times now to schedule a repair and every time I am told that they promise someone will contact me to schedule an appointment, but no one has called for three weeks. Just asked to speak with a supervisor and again I got the run around. How can you stay in business when you do not take care of you customers. Would never use Sunnova again.

6 years ago

Reply from Sunnova

Hello Mr and Mrs. Hoffman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^JD

Jul. 20th, 2020

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Unhappy Clovis, CA

We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.

6 years ago

Reply from Sunnova

Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 22nd, 2020

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Carmen Alessi Cape May, NJ

Everything was simple and accessible. The service is professional and friendly. And the product I am enjoying is awesome.

6 years ago

Reply from Sunnova

Thank you for the note, Carmen. Welcome to the Sunnova family!^JD

Jun. 15th, 2020

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L.Gist Corona, NY

I was extremely pleased with the customer service positive attitude and I appreciated all the knowledge as they answered every question

6 years ago

Reply from Sunnova

Thank you for the note, L.Gist. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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RICHARD PACE Dallas, TX

WHEN I SIGN UP WITH SUNNOVA ,I WAS TOLD AFTER TWO MONTH I WOULD ONLY BE PAYING SUNNOVA EVERY MONTH. THE AGENT WHO SIGN ME UP LIED TO ME. MY SOLAR BILL IS $84.04 EVERY MONTH, TXU BILL WAS $47.09 .I'M PAYING $132.13 FOR APRIL. I,M PAYING $55.13 MORE THAN I PAYING LAST YEAR. IT'S NOT EVEN SUMMER YET. DON'T USE THIS COMPANY . I WAS NOT TOLL THE FACTS UP FRONT.

6 years ago

Reply from Sunnova

Hello Mr. Pace, thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. One of our agents will reach out to you soon to help get this issue resolved.^JD

May. 19th, 2020

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Laura Kayda Carlisle, PA

Sunnova is a great company to work with. They answered any questions we had quickly and thoroughly. They made our experience going solar so easy.

6 years ago

Reply from Sunnova

Hello Laura Kayda , Thank you for your positive feedback and welcome to the Sunnova family!^OA

Apr. 25th, 2020

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Lindsay Veale Newark, NJ

It was an easy process from start to finish. Really happy with the quote, the design, the installation and now having our system up and going!

6 years ago

Reply from Sunnova

Good morning Lindsay, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Michael White Newington, CT

Great people very friendly and knowledgeable. Kept me in the loop all through the installation and activation. Made it a very pleasant experience.

6 years ago

Reply from Sunnova

Hello Michael White , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 7th, 2020

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