LGCY Power: Read 375 User Reviews From Real Homeowners

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Verified Customer

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Roberto Bueno Winter Haven, FL

They did not sell me the accurate amount of sorts panels I really need for my house

4 years ago

Reply from LGCY Power

Roberto, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Lorna Clearlake, CA

Took to long to put up panels and it still is not up and running due to no inspection yet

4 years ago

Reply from LGCY Power

Lorna, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Matthew Poole San Diego, CA

It's taken a long time to get the system installed and it is still not certified for operation.

4 years ago

Reply from LGCY Power

Matthew, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Chester Little Elm, TX

equipment is not hooked up - installed over a month ago - no contact from your company to date

5 years ago

Reply from LGCY Power

Chester, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Tyson Bakersfield, CA

They have been the worst complaint to communicate with I’ve ever seen

5 years ago

Reply from LGCY Power

Tyson, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 6th, 2021

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Roderick Heller

No communication during reinstall or since

5 years ago

Reply from LGCY Power

Roderick, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Beverly

Agent was not upfront with all that I needed to know

5 years ago

Reply from LGCY Power

Beverly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Walter OBrien

I don't feel I was informed of the need for more panels

5 years ago

Reply from LGCY Power

Walter, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Matt Gaudin Clifton Park, NY

top company striving for the best customer service all around

4 years ago

Reply from LGCY Power

Matt, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 15th, 2022

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Kevin B McMahon Davenport, FL

The process is taking longer than usual. I still don't have solar power. Reply

4 years ago

Reply from LGCY Power

[Name], we are sorry to hear this has been your situation. If you can provide us with more information at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Anthony Russell Sun City, CA

Panels on roof 6 months and still is not connected for me to use

4 years ago

Reply from LGCY Power

Anthony, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Marlis Leone Laughlin, NV

I liked the way they explained things but I need more paperwork from them.

4 years ago

Reply from LGCY Power

Marlis, we are glad to hear about your experience! We always strive to make sure that everybody has a positive experience with us. If you can provide us with more information and contact us at customerservice@lgcypower.com we would love to see how we can help.

Mar. 10th, 2022

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john Montclair, CA

They installed the system 3 months ago and it's still not up and running

4 years ago

Reply from LGCY Power

John, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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angela Henderson, NV

its been over 3 months and our solar is still not on

5 years ago

Reply from LGCY Power

Angela, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Anjanette J Wheeler Augusta, GA

My panels were installed in late April and we still not turned on.

5 years ago

Reply from LGCY Power

Anjanette, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Cody Sutton Casa Grande, AZ

They told me I would not be paying in APS bill and I still am

5 years ago

Reply from LGCY Power

Cody, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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James Cox Henderson, NV

Power not consident called about issue but i don't think i was taken seriously

5 years ago

Reply from LGCY Power

James, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Roberto yngson

Lack of accountability from sales representatives who sold me the product.

5 years ago Edited September 14, 2021

Reply from LGCY Power

Roberto, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Anthony Moran

Service is terrible. Pay more having SunRun than before we had solar.

5 years ago

Reply from LGCY Power

Anthony, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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John

Agreed to 107% production, had to pay $163.00 at true up.

5 years ago

Reply from LGCY Power

John, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Jenn Combs Livermore, CA

Going on 4 months to install and still no end date

4 years ago

Reply from LGCY Power

Jenn, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Dominique

The installation process went very quickly.

4 years ago

Reply from LGCY Power

Dominique, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Margaret Hickerson Teterboro, NJ

Was presented this place under false conditions

5 years ago

Reply from LGCY Power

Margaret, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Jane Kissimmee, FL

No followup. Roof damaged 5 weeks ago. Still not fixed.

5 years ago

Reply from LGCY Power

Jane, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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jr

Rude never on time impossible to reach by phone

5 years ago

Reply from LGCY Power

I am sorry to hear that there have been some communication issues. Please reach out to our Customer Support team at 866-566-2650 so we can look further into your account. We would love to do anything in our power to give you a positive experience with us.

Feb. 2nd, 2021

LGCY Power Reviews