LGCY Power: Read 375 User Reviews From Real Homeowners

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Verified Customer

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McPherson Las Vegas, NV

The terms were what they said, the schedule was what they said, they kept an open line of communication. The install was timely and efficient.

5 years ago

Reply from LGCY Power

McPherson, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rodney Allen Richmond, VA

Clear and transparent on prices and cost offset. Carl L. gave me clear, concise information which made my decision easy.

5 years ago

Reply from LGCY Power

Rodney, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Tammy Sisenglath Sacramento, CA

5 years ago

Reply from LGCY Power

Tammy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rachel Hewitt, TX

They made the process of getting solar panels so easy to understand and do. The rep we worked with still supports us and has become a friend.

5 years ago

Reply from LGCY Power

Rachel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Natasha Erickson Gilbert, AZ

I was promised that they were setting me up with enough solar to cover my electricity bill and then some! They LIED to me straight on. They were regular dishonest sales men. And as soon as they get paid, GOOD LUCK getting in contact with them. I wish this company would have never came to my door. Shame on me for trusting that someone wouldn’t be out there to just screw people over and lie straight to their faces. And the company does nothing to fix it! This has caused me so much stress!

5 years ago

Reply from LGCY Power

Natasha, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Chris Fort Worth, TX

4 months later after being sold on solar panels we still do not have permission to operate. All paper work and information has been incorrect as we have told them for past few months. They Lied about 3 months free, it's actually 2 months with no payments that do not go towards loan. Our signatures were forged on HOA approval through sales rep. Highly do recommend going through this money. Save your time and go with someone else.

5 years ago

Reply from LGCY Power

Chris, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Greg Val Las Vegas, NV

The salesman, Dave, was very good and versed on the subject. He answered my questions and did not pressure me in any way.

5 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 25th, 2021

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Verified Customer

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Genevieve Las Vegas, NV

LGCY is very efficient and always knows what is going with the installation. They are always up to date with everything.

5 years ago

Reply from LGCY Power

Genevieve, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Anonymous Tampa, FL

They’re a reliable and ethical company. The whole team is congenial and professional and knowledgeable. They installed it in a timely manner.

5 years ago

Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Cindy

Getting the energy company to sign off took quite a while but the actual installation process was good and the coordinator was responsive to all our questions and it is now performing as advertised.

5 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Verified Customer

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Cindy Howle

Peter W and Chris I are super star employees! Their goal is to care for customers and they exceed my expectations......every time!

5 years ago

Reply from LGCY Power

Cindy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Wallace Ericson

Very professional and courteous. Showed up for installation on time and cleaned up the area when the job was completed.

5 years ago

Reply from LGCY Power

Wallace, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Randall

It operates seamlessly. The salesperson showed us the installation plan that would work best for us and it went very well.

5 years ago

Reply from LGCY Power

Randall, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Brandon J Poni Folsom, CA

I had several options to choose from because of LGCY Power. I ended up choosing the Sunrun monthly options becasue I didn’t have to pay a bunch of money upfront or get a loan! Plus the rep I worked with was very professional

4 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Verified Customer

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Miriam perez

I am still waiting on things I was offered I've had to call my sales rep multiple times. It took way too long to get my panels working. I am paying suck a high amount to not even be considered this is ridiculous. I would never recommend this company to anyone. So un professional. Throughout this journey I've had a terrible experience

4 years ago

Reply from LGCY Power

Miriam, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nora magallanez Rowlett, TX

My installation took about 11 months and still not completed! The experience is awful! What I was told I paid for was not installed because they said it wasn't in the paperwork a $98,000 project that was totally not followed tgrigh by the sales team and installers!!!

4 years ago

Reply from LGCY Power

Nora, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 31st, 2022

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Verified Customer

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Sherri Ross Chandler, AZ

They tell you that your total monthly bill includes electricity. I asked for that to be clarified multiple times, with the same answer each time. I am still receiving electric bills almost as big as before, in addition to the payment for the system! I reached out to them but no answer. So far my monthly savings has been about $25.

4 years ago

Reply from LGCY Power

Sherri, we are sorry to hear about your situation. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Mayra Waxahachie, TX

I started getting charged for the panels before they were fully set up. And I still have paid about $200 on my electric bill. Not seeing any savings at all. That is what my average bill use to be

4 years ago

Reply from LGCY Power

Mayra, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Robert White San Diego, CA

Poor service from contractore and sunbs. Could not do the seemingly simple job of gettng a corrected schematic lable in a timely way. The friendly voices of BPS kept sayng "I will reach out to them" but nothing happrnrd for almost 2 months! I told them exactly what had to be done but wothout results until Carley finally get the job done.

4 years ago

Reply from LGCY Power

Robert, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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CHAD MILBY Murrieta, CA

We have not had our turned on yet, and just learned the installed Solar did not pass the inspection. We have not heard anything from the solar company with the current status.

4 years ago

Reply from LGCY Power

Chad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Chris North Richland Hills, TX

Experience in the beginning was great until the solar panels were installed. Have tried getting in touch with Samuel with no success. Critter guards were not installed as Samuel told me they would be. First electric bill for March is $317.00. Where is my savings? Not sure at this point

4 years ago

Reply from LGCY Power

Chris, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Herb

All extremely fast I liked it it was nice quick and easy. They answer my questions and fix the issues that come up.

4 years ago

Reply from LGCY Power

Herb, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Devonie

There is good communication. They are very helpful. They show up when they say they are going to. It has been great.

4 years ago

Reply from LGCY Power

Devonie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Rommel

Installation was pretty smooth. I had an issue with my ceiling and they fixed it pretty fast. My salesperson Benjamin was awesome. He was awesome.

4 years ago

Reply from LGCY Power

Rommel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Brian

The system seems to be working good so far. Installation was good. There does seem to be some lack of communication within the company.

4 years ago

Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Ron

Floyd is the one I speak to and he is very responsive each time I reach out to him. Installation is perfect.

4 years ago

Reply from LGCY Power

Ron, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Dylan

The installation process was seamless. I think it is the cheaper option. Staff is fairly responsive.

4 years ago

Reply from LGCY Power

Dylan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Magan

It looks nice and not bulky on the house. Installation was quick. Customer service is not responsive. We have reached out multiple tomes and we haven’t heard from them. We don’t know if it is ready to work.

4 years ago

Reply from LGCY Power

Magan, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 8th, 2022

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Verified Customer

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Arline Glasser North Hollywood, CA

The sales rep was fantastic and helped me every step of the way and answered every one of my questions.

5 years ago

Reply from LGCY Power

Arline, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Charityn Pitts Columbus, GA

Well considering since April we still do not have our system turned on, but it's installed and we are now paying for it and our power bill it's kind of hard to provide a higher rating.

5 years ago

Reply from LGCY Power

Hey Charityn, that's completely understandable. We want to help get more clarity on the situation, so we have sent along your info to our customer service team lead, Dylan McDaniel. He will be reaching out directly.

Aug. 31st, 2021

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Verified Customer

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Matthew Neal Edgewater, FL

Was told wouldn't be made to make first payment until installation was completed… we have no Tesla wall yet and my first payment is the 17th of this month…

5 years ago

Reply from LGCY Power

Hi Matthew. Thank you for your review. We are submitting your feedback to our customer service department and will follow up as soon as possible.

Aug. 31st, 2021

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Verified Customer

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Steve paden Casa Grande, AZ

Crappy service and don't do what they say they're going to do and take forever installing as well as do not answer customers phone calls or address customers concerns also do not refund money like they promised they will when they cannot accomplish a job on time

5 years ago

Reply from LGCY Power

Steve, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Warren Spiker Abilene, TX

Our panels were installed in May and we are still not operational. We have tried to contact Empire our installers with no luck. Our contact person has changed 3 times since May. It is difficult to separate LGCY from Empire - we don't know who to contact at this point. Customer service has been zero.

5 years ago

Reply from LGCY Power

Warren, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jul. 12th, 2021

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Verified Customer

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Jose Fort Worth, TX

The salesman showed up at my door at the right time. They are great. The installation process was great.

5 years ago

Reply from LGCY Power

Jose, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Eddie Killeen, TX

I’ve had no issues with the equipment at all. When I call customer service, I get direct results. It has gone well.

5 years ago

Reply from LGCY Power

Eddie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Elizabeth Rocklin, CA

Never use LGCY or any of their subcontractors. It's horrendous. The power company is awful and the installation team is a complete failure. Support does not resolve any problems. They still will not come out and complete the work and it has been a month.

5 years ago

Reply from LGCY Power

Elizabeth, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 29th, 2021

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Verified Customer

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John North Richland Hills, TX

Everything has been working smoothly. Somethings were not communicated completely so I’ve had some questions but everything came alright.

5 years ago

Reply from LGCY Power

John, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Amos Fresno, CA

LGCY is great. Everything was presented well and they did a great job with customer service and installation.

5 years ago

Reply from LGCY Power

Amos, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Michele Gross San Diego, CA

Prompt and positive responses and interactions. Provided all the information requested and gave personal attention.

5 years ago

Reply from LGCY Power

Michele, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Zachary Holt Midland, TX

The team I work with pushed to get my system installed in a timely manner informer to secure the higher rebate.

5 years ago

Reply from LGCY Power

Zach, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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P. Cooper Andrews, TX

Great friendly service. Great support group. They go out of their way to make sure you are satisfied.

5 years ago

Reply from LGCY Power

P Cooper, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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David Oliva Santa Clarita, CA

Well they threw the panels up and I tried to get an update on when electrical panel would be updated and when inspection may happened, but have heard nothing. Let alone when the system can start working

5 years ago

Reply from LGCY Power

David, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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John Miller Aguila, AZ

Great service at a good price. They provided a better product for a lower price than other solar companies in my area.

5 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Mary North Las Vegas, NV

Easy to communicate w/ customer service, the installator guys were great, they did a great job. over all, were satisfied.

5 years ago

Reply from LGCY Power

Mary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Rose Duran Pismo Beach, CA

Customer service has been excellent and Michael W. is very knowledgeable and simplifies the process.

5 years ago

Reply from LGCY Power

Rose, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Daniel Grovetown, GA

Consistently they check up on me and ensure I am getting quality service. The components are quality.

5 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Christopher Fort Worth, TX

I am not a happy customer. I have been trying to cancel it since I’ve gotten it. Nobody ever does anything. It has been going on since the middle of January. They are charging me for the system even though it is not inspected or turned on.

5 years ago

Reply from LGCY Power

Christopher, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Mitch Orem, UT

Everything went up smooth. I was satisfied with everything. I've never had to contact them for anything.

5 years ago

Reply from LGCY Power

Mitch, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Lexis Carrollton, TX

The salesman was a good salesman. Inspection has been taking a while but the rest of the installation process was quick and easy.

5 years ago

Reply from LGCY Power

Lexis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Tiffany Las Vegas, NV

Installation was fantastic. When had a little bit of trouble there was some back and forth at the end of the process.

5 years ago

Reply from LGCY Power

Tiffany, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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