LGCY Power: Read 375 User Reviews From Real Homeowners

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Verified Customer

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Eric

Chose them because of the incentive they offer. I am still missing some of the skirts for the solar panel and I was given some wrong information about switching electrical parts. I still had to pay for the electric bill for the next month or so. Installation was pretty smooth.

4 years ago

Reply from LGCY Power

Eric, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Michelle

It's working though it took a while to get hooked up. Once they got someone to come out, it went okay. They didn’t call before they came like they were supposed to.

4 years ago

Reply from LGCY Power

Michelle, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Michelle R Sivertsen Whittier, CA

Representatives were very attentive to our specific needs and concerns. We just need to watch over the next years to confirm performance is what was promised

5 years ago

Reply from LGCY Power

Michelle, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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R Castillo San Antonio, TX

Very poor experience. Had 4 different employees, 4 different times tell us that our panels were working. Each time someone else had to come and fix them. No communication on times when they would show up to the house. No local management available to help. Had one employee tell me that the original installation team was written up because of their poor job

5 years ago

Reply from LGCY Power

R Castillo, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Harry Bell Auburn, CA

All has been done very well for most part. Having a hard time getting final approval though. Keep on putting it off without notifying. us. Still waiting despite 3 scheduled dates that have been postponed.

5 years ago

Reply from LGCY Power

Harry, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Sean Whent

They are not very responsive. My contact was going to "get back to me" on two questions that he never did get back to me on. Plus he lied to me about how credits work with my electrical company. I believe he likely lied about other things too but I just haven't researched everything to prove it yet. He made a comment during our meeting that should have been a bigger clue. He said his biggest challenge is that people assume he is lying. They are probably right.

5 years ago Edited September 14, 2021

Reply from LGCY Power

Sean, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Jesse Covina, CA

Installation was quick and easy, they did it in two days, and they explained it. There was a lot of good communication across the board. It is the best fit for my family.

5 years ago

Reply from LGCY Power

Jesse, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Jemima Columbia, MD

Everyone is friendly an able to answer your questions and get back to you in a timely manner. Installation went well. They were professional and cleaned up after themselves.

5 years ago

Reply from LGCY Power

Jemima, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Joseph Northridge, CA

Out of the four companies I interviews, Legacy was the right one for me. They were very helpful and easy to get a hold of. It was very fast in my opinion.

5 years ago

Reply from LGCY Power

Joseph, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Anne Las Vegas, NV

The equipment is very clean and it looks great and seems to be working great too. Customer service has been pretty good and are ale to answer any questions I asked.

5 years ago

Reply from LGCY Power

Anne, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Diana Fort Washington, MD

Customer service has always been available and make sure to take care of any question or concern. We have had no issues. Setting it up went very well.

5 years ago

Reply from LGCY Power

Diana, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Anonymous Coolidge, AZ

Communication could have been better but installation was great and it works well even if it was a little difficult to get started. I would recommend working with them over and over.

5 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Arlene Stockton, CA

It was free. Everybody is nice and friendly. They took their time to explain things to me so they made sense. It has been wonderful and not broken down yet.

5 years ago

Reply from LGCY Power

Arlene, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Kelvin Kyle, TX

The solar panels are not too big and they look good on my roof. Overall the process has been exceptional. All the feedback and follow ups and the whole process has been easy.

5 years ago

Reply from LGCY Power

Kelvin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Daniel Winter Haven, FL

Every time I have a question or need something, they are right there for me. They are very good and professional. Customer service is really good. Everything looks nice.

5 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Kelly Las Vegas, NV

Our neighbor was getting solar panels and the sales guy talked to us and we decided to go with them. They totally underestimated the timing for the installation. They said two and a half days and it took two to three weeks to get back to finish it.

5 years ago

Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 6th, 2021

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Verified Customer

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Andres Saint Cloud, FL

The salesman was very good. He was very responsive when I needed to talk to him. He told me from top to bottom how everything worked. I would assume they have informed me on everything. There have been no set backs.

5 years ago

Reply from LGCY Power

Andres, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Michael Wright La Mesa, CA

Very professional company and employees. Walked us through every step of the way. Was present and or checked in on the progress during the days of installation.

5 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Justin Parker El Dorado Hills, CA

I was lied to and promised delivery of a complete solar system. During installation, components were mounted in an area I explicitly confirmed with the PM I did not want disturbed. Upon completion of the installation, I was told someone would contact me to perform an inspection and get it online with PG&E. After 3 weeks of no follow up, I reached out to have the sales representative, Brett fail to return my call and email my wife to say the gateway was on backorder. Absolutely unacceptable to blatantly lie to a customer for the sale. I asked specifically if all components were available and Brent said yes. The fact he is now dodging my calls (I have called him asking for a status update, no return call) further bolsters the fact he is a man of little integrity. I am deeply disappointed in this entire process involving SunRun solar and those affiliated with them. In addition to the previous comments, the crew left cigarette butts in front of my house and did a sloppy job with regard to drilling/sealing my stucco. The conduit also remains unpainted, which I was told would be addressed. This process and the companies responsible are built on nothing but lies.

5 years ago

Reply from LGCY Power

Justin, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Verified Customer

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Julie Hobart San Angelo, TX

The members of this company that I dealt with did not always explain things clearly, and also did not inform me the price would go up if I didnt pay a lump sum in the first year. On top of that every bit of the process either started late or was drug out an extended period of time. The sales person was over an hour late for the first meeting without a courtesy call to let me know. The tardiness continued throughout the process. In addition, they installed a new breaker box *said mine was old and too small. They hooked my ac up to a breaker that was too small. It kept tripping the breaker. The ac repairman and the electrician I had to hire both said the breaker should be a double 30 not a double 20. I paid well over a thousand dollars for the new box and I expect someone to pay for the correct breaker.

5 years ago

Reply from LGCY Power

Julie, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

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Verified Customer

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

5 years ago

Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

5 years ago

Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Anthony Fort Worth, TX

All of our questions have been answered and they are very open with us. They were here very quickly and it was all done professionally. It is going to work out good.

5 years ago

Reply from LGCY Power

Anthony, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Chris Culbreth Phoenix, AZ

Hard to deal with especially when you're not planning on keeping the house forever there's all kind of loopholes where they want to keep you tied into the contract when they know you're trying to sell and move they just make it very difficult research the company very very well before you sign anything and have an attorney look at what you're signing because they do not give you a copy they say they're going to mail you a copy but they never do

5 years ago

Reply from LGCY Power

Chris, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Verified Customer

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Mark

So far it has been perfect. Support walked me through the whole experience step by step and answered all my questions. It was wonderful, very professional.

5 years ago

Reply from LGCY Power

Mark, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Sandy

Trying to figure out the statements between PG&E and Legacy Power at first is confusing but we haven’t had any trouble and it is all good. The website is working better.

5 years ago

Reply from LGCY Power

Sandy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Neil Union City, NJ

LGCY is the best in the solar industry. They are the primary consultant team for Sunrun. I don't think this site understands that LGCY are the consults who provide such excellent service. Sunrun is #1 in solar and LGCY is the catapult to make that a reality. LGCY has a higher promoter score than Apple and Nordstrom. Either way solar is the way to go.

10 years ago

Reply from LGCY Power

Neil, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Verified Customer

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joe slane

Very responsive early on during the sales process, but since, we've had to chase them down about installation schedule, and after three months of being turned on and supposedly being commissioned by PG&E, we're still getting bills from PG&E, and the run around from LGCY.

4 years ago

Reply from LGCY Power

Joe, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

4 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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Yelfri Fleuris Davenport, FL

Haven't turned them on yet its been almost 3 months since our system was installed but hasn't been turned on yet. Apparently we failed the first inspection and now we're just playing g the quiting game. I really hope it gets turned on soon.

4 years ago

Reply from LGCY Power

Yelfri, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Terry Frederick Chandler, AZ

The sales presentation, financing and installation were top notch. The part about the rebate is unclear. Actually muddy. I would like a contact to do over that again.

4 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Please contact us with more information at customerservice@lgcypower.com so we can better assist you.

Mar. 22nd, 2022

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Verified Customer

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Maryann. Barrera Fort Worth, TX

Because I love it also because the represented that put me through this solar panels is the greatest thank you very much

4 years ago

Reply from LGCY Power

Maryann, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Ronald Poulson Hemet, CA

They're honesty and a speed in which they say completed the project They're honesty and a speed in which they completed the project

4 years ago

Reply from LGCY Power

Ronald, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Kristie Garce Killeen, TX

I still don't have solar service. My inspection failed and haven't heard anything else. My first payment t is coming up and nowt only I have a huge electric bill, but I have a solar bill now to pay. I have to call to try ang some type of updates and nobody really knows anything. I'm told that II will receive a call back and still waiting for it.

4 years ago

Reply from LGCY Power

Kristie, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Verified Customer

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Gary

It's been good. The install was good. They were here when they said they would be. There were some complications because the people are slightly disjointed.

4 years ago

Reply from LGCY Power

Gary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

4 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Johnny

The representative that I met was knowledgeable and helpful. They are very responsive and took time to address any questions and always follow up.

4 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

4 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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John

I liked what the salesman had to say. They answered my questions. I don’t always get a response back from customer service but anything I needed taken care of was done.

4 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Jason Griggs The Colony, TX

The is still not complete and it's been over three months. I have had my integrity attacked and have thr texts from the agent to prove it. As well as thr communication from agents goes from one hundred percent to zero once they put the panels up on your roof. I wouldn't recommend this company to anyone. Their planning and organization skills are lack luster. The follow through is subpar and don't deliver on promise. I will be having these panels taking down as they are just an ornament on my roof.

5 years ago

Reply from LGCY Power

Hello Jason, thank you so much for posting your feedback here. Obviously, we are extremely sorry for this situation and want to make it right. Company wide, we do not yet have all the details but hope you understand that whoever attacked your integrity does not speak for LGCY as a whole. Dylan McDaniel will be reaching out to you directly. Thank you for being so patient to this point.

Aug. 31st, 2021

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Verified Customer

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Michael Locklin Las Vegas, NV

Everyone at LGCY Power has been very professional. I am very happy with my Solar Panels. FYI they just got turned on July 13th 2021.

5 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Jake Seattle, WA

It's great. Customer service is informative and quick to respond. The inform me on time. It is producing a good amount of power.

5 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Verified Customer

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Nicholas Laughlin, NV

I always wanted solar power. There is some dumb stuff you have to got through to get it installed but it has been fairly decent. Installation was done in a day, it was great.

5 years ago

Reply from LGCY Power

Nicholas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Christopher Carlsbad, CA

I have been researching solar for a while and lgcy had all the criteria I was looking for. They are very responsive to all my questions.

5 years ago

Reply from LGCY Power

Christopher, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Kevin Henderson, NV

The installers were in and out in the same day. It has been a good investment. It is actually worth it. It is working pretty well.

5 years ago

Reply from LGCY Power

Kevin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Anonymous Moore, SC

As far as I can tell it is producing like they promised. It is pretty good so far. It was easy to install and they have kept their promises.

5 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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David Queen Creek, AZ

I would like help with the app so I can know about the energy usage and I have yet to hear from the about it but it works and they were perfect with the installation.

5 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways! Also please reach out to your Energy Consultant and they would be happy to show you how to use the app!

Jun. 28th, 2021

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Verified Customer

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Darren Abilene, TX

We are still in the process of getting the provider switched over and everybody has been nice and helpful. They have answered all the questions we’ve had.

5 years ago

Reply from LGCY Power

Darren, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Anonymous Port Richey, FL

Everything is pretty good. It was convenient. Every time I call customer service, what I am calling about it resolved. It was what we expected. It is in good shape.

5 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Matthew Young Fort Worth, TX

That don’t keep their word. They started with the sales in Jan. In Feb. I was told they would design a system get approval and install system in 6 weeks have it going. They promised a new smart thermostat. It is now May and making my first payment for a solar system that’s not working. And I asked them about the thermostat several times and still not installed. So what would you rate this company at!!!!

5 years ago

Reply from LGCY Power

Matthew, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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